GAO-20-55: Published: Jan 15, 2020. Publicly Released: Jan 15, 2020.

Para la versión de esta página en español, ver a GAO-20-313. The IRS implemented significant changes to the tax laws before the 2019 filing season. We identified several areas where the IRS could improve customer service and facilitate compliance with tax requirements. For instance, the agency only has a few services for taxpayers with limited English-language skills, and the translated conte...