Federal Real Property:
Agencies Make Some Use of Telework in Space Planning but Need Additional Guidance
GAO-18-319: Published: Mar 22, 2018. Publicly Released: Mar 22, 2018.
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What GAO Found
The 23 civilian Chief Financial Officer (CFO) Act agencies reported various ways of considering and using telework as a space-planning tool, by, for example, implementing desk-sharing for employees who telework in order to relinquish leased space, or increasing the number of staff working in an existing space without increasing its size. All of the 23 agencies discussed telework in the context of space planning and achieving greater space efficiencies in either their space-planning documents or Real Property Efficiency Plans . The agencies that used telework as a space-planning tool generally reported implementing smaller or unassigned workstations.
Three of the four agencies GAO reviewed in greater detail––the General Services Administration (GSA); the Office of Justice Programs at the Department of Justice; the Centers for Disease Control at the Department of Health and Human Services; and the Bureau of the Fiscal Service at the Department of the Treasury––leveraged telework to reduce or use office space more efficiently. For example, GSA and the Office of Justice Programs used telework to accommodate more employees in a smaller office space as illustrated in figure 1 below. The Centers for Disease Control used telework to accommodate more employees in the same amount of space. The Bureau of the Fiscal Service reduced space without telework by reducing the size of individual workstations.
Figure 1: A Telework Scenario That Can Increase Space Efficiency or Reduce Space
The 23 civilian CFO Act agencies reported several challenges in using telework to reduce space including human capital issues, mission suitability, and measuring cost savings attributable to telework. About two-thirds of the agencies said they would find it helpful to have additional information, assistance, or resources in using telework as a space-planning tool. GSA provides guidance to improve space utilization. However, GAO found that GSA last developed relevant formal guidance in 2006. This information, and that on GSA's telework and space-planning websites, was neither specific nor detailed and therefore of limited assistance to agencies that would like to use telework as a space-planning tool. Additionally, GSA's space-planning tool—the Workplace Investment and Feasibility Tool, intended to help agencies quantify the benefits and costs of telework––remains under development after more than 4 years, and GSA officials have not decided whether to make the tool available to other federal agencies. As such, agencies reported that they lack adequate guidance to determine how best to reduce space or use it more efficiently, and how to assess the benefits and costs of using telework in space planning.
Why GAO Did This Study
Federal agencies are exploring ways to use telework as a tool to reduce the federal footprint and use space more efficiently. GAO was asked to examine the effects of telework on agencies' space-planning efforts. In this report, GAO reviewed: (1) how the 23 civilian CFO Act agencies reported using telework in office space planning; (2) the specific ways selected agencies and GSA used telework in their office space planning; and (3) any challenges the civilian CFO Act agencies faced in using telework in office space planning.
GAO surveyed all 23 civilian CFO Act agencies, analyzed each agency's space-planning documents, and Real Property Efficiency Plans . GAO reviewed four agencies in greater detail based on analysis of telework data and other factors. For those four agencies GAO conducted site visits, interviewed officials, and analyzed agency documents. GAO also identified challenges agencies faced in using telework in space planning, based on survey results, agency documents, and interviews.
What GAO Recommends
GSA concurred with recommendations that GSA should: (1) develop guidance on how agencies can use telework as a strategic space-planning tool and make this guidance readily available and (2) complete and make the Workplace Investment and Feasibility Tool available to federal agencies for use in assessing the benefits and costs of telework.
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Recommendations for Executive Action
Comments: In May 2018, GSA stated it agreed with the report recommendations, and was in the process of developing a plan to address GAO's concerns. Later in 2018, GSA subsequently sent documents in support of actions taken to address this recommendation which are undergoing evaluation.
Recommendation: The Administrator of General Services should ensure that the appropriate GSA offices develop guidance including, but not limited to, how agencies can use telework as a strategic space-planning tool for reducing and optimizing office space efficiency and that the offices make the guidance readily available. (Recommendation 1)
Agency Affected: General Services Administration
Status: Closed - Implemented
Comments: Federal agencies are exploring ways to use telework as a tool to reduce the federal footprint and use space more efficiently. In 2018, GAO reported that it surveyed all 23 civilian CFO Act agencies (excluding the Department of Defense) and found that they faced challenges in measuring the effect of telework on reducing office space. One such challenge was the agencies difficulty measuring cost savings that might result from space reductions attributable to telework. Despite this challenge, OMB's National Strategy for the Efficient Use of Real Property and its Reduce the Footprint policy encourage agencies to increase and maximize efficiencies in office space by implementing cost-effective strategies such as telework. However, neither document offers guidance or methodologies on how to measure the costs or savings that may result from using telework. GAO previously reported that GSA was developing an Excel-based tool to help agencies quantify the benefits and costs of using telework to achieve greater office space efficiencies. This tool-the Workplace Investment and Feasibility Tool (WIFM)-was aimed at helping agencies quantify the benefits and costs of increased telework participation and implementing other alternative-work arrangements. At the end of our work, GSA had neither completed the tool nor decided whether to make it available to other agencies for independent use. Given the absence of a government-wide tool, GAO found that some agencies had used their own resources to purchase similar tools for their space-planning needs from the private sector. Therefore, GAO recommended that GSA should complete the development of the Workforce Investment and Feasibility Tool (WIFM) and make it available to federal agencies to use in assessing the benefits and costs of telework and other initiatives that might enhance their office space efficiency. In 2019, GAO confirmed that GSA had completed the development of the tool and made it available for use by federal agencies. Specifically, GSA (1) developed a comprehensive training document; (2) held seven training sessions for GSA staff; and (3) held a "Workplace 'WIFM' Tool Overview and Demo Session," which was attended by 18 agencies. As a result, GSA now has a government-wide tool for agencies to determine the benefits and costs of using telework in space planning.
Recommendation: The Administrator of General Services should ensure the appropriate GSA offices complete the Workplace Investment and Feasibility Tool and make it available to federal agencies for use in assessing the benefits and costs of telework to achieve office space efficiencies. (Recommendation 2)
Agency Affected: General Services Administration