Higher Education:

More Information Could Help Education Determine the Extent to Which Eligible Servicemembers Serving on Active Duty Benefited from Relief Provided by Lenders and Schools

GAO-07-11: Published: Nov 1, 2006. Publicly Released: Nov 1, 2006.

Additional Materials:


George A. Scott
(202) 512-8403


Office of Public Affairs
(202) 512-4800

million members of the armed forces have been deployed in service to the United States. Congress enacted the Higher Education Relief Opportunities for Students (HEROES) Act to recognize the needs of those servicemembers who are deployed in the midst of pursuing postsecondary education or repaying student loans. GAO was asked to determine (1) how the Department of Education has implemented HEROES, (2) the policies and practices federal student loan lenders have in place to assist borrowers serving on active duty, and (3) the policies and practices postsecondary schools have to assist students who are serving on active duty. To address these objectives, GAO interviewed representatives from the nine largest Federal Family Education Loan program lenders, surveyed a random sample of postsecondary schools, and visited four colleges and universities.

Education has issued waivers and modifications to certain federal student financial aid provisions to minimize the financial impact and administrative burden for servicemembers on active duty, for example, by making it easier to postpone or suspend loan payment. Students who leave school for active duty service are treated as still enrolled to ensure that they do not have to begin repaying their student loans. Borrowers already repaying their student loans no longer have to provide written documentation of active duty service to suspend repayment for up to 1 year. However, Education did not complete a study to assess the extent to which servicemembers are benefiting from these waivers and modifications by March 2005, as required by HEROES, and currently has no plans to do so. While HEROES does not specify how Education should go about assessing the impact of its waivers and modifications, Education officials said that such a study would require a rigorous experimental design that would be costly and cannot be supported with Education's data systems. However, Education has not explored the possibility of leveraging outside data sources to fulfill the requirement. Federal student loan lenders have implemented policies and practices, many of which are required under Education's waivers and modifications, to provide relief for borrowers serving on active duty. For example, lenders reported that they provide options that allow borrowers to suspend or postpone repayment of their student loans, often with one telephone call. Some lenders are providing additional benefits beyond those covered by HEROES. For example, one lender offered to forgive $2,500 in loans for servicemembers who have lived or attended college in Pennsylvania. Most colleges and universities have had students leave for active duty service prior to the end of an academic term, and have policies or practices to assist them both when they depart and when they return, such as providing tuition refunds and allowing them to withdraw from their classes. When students return, schools often guarantee their readmission and exempt them from changes to degree requirements.

Recommendation for Executive Action

  1. Status: Closed - Implemented

    Comments: In 2007, the Department of Education stated that this recommendation had merit, and that it would explore options for completing the congressional mandated study. However, agency officials had serious concerns regarding the feasibility of conducting a study that would require the exchange of personally identifiable information between Education and DoD (for the purpose of matching deployment and student aid records). Nevertheless, agency staff conferred with DoD staff in 2008 to discuss options for performing the mandated study, including a data match between the two agencies. DoD required that Education certify that no harm would come to any borrowers identified through the match, and Education had concerns about the implications of identifying borrowers who had incorrectly or falsely claimed a deployment to postpone payment on their student loans. In 2008, Education reported that it was preparing a report based on data in the National Student Loan Data System (NSLDS) on the utilization of the deferments authorized by the Department under the HEROES authority. Using NSLDS data, Education identified about 2,600 student loan borrowers who had claimed deferments for deployed military operations. Absent a match with DoD deployment records, however, it was not possible to determine the extent to which eligible servicemembers are receiving assistance under HEROES.

    Recommendation: To ensure that Congress knows the extent to which the waivers and modifications are being used, the Secretary of Education should undertake the congressionally mandated study to determine the extent to which eligible servicemembers are receiving assistance under HEROES.

    Agency Affected: Department of Education


Explore the full database of GAO's Open Recommendations »

Feb 11, 2021

Feb 1, 2021

Jan 14, 2021

Dec 10, 2020

Dec 9, 2020

Nov 12, 2020

Sep 30, 2020

Sep 28, 2020

Sep 21, 2020

Looking for more? Browse all our products here