Department of Labor:

Status of Achieving Key Outcomes and Addressing Major Management Challenges

GAO-01-779: Published: Jun 15, 2001. Publicly Released: Jul 16, 2001.

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This report reviews the Department of Labor's fiscal year 2000 performance report and fiscal year 2002 performance plan required by the Government Performance and Results Act. GAO found that Labor appears to be making progress in achieving the key outcomes in its strategic plan. Labor has increased its target levels for some goals for fiscal year 2002 and generally provided sound strategies for achieving these new targets. GAO continues to have concerns about some of the measures Labor uses. GAO is most concerned about the way in which Labor addresses two of its management challenges--information technology and strategic human capital management. Given the breadth of these goals, goal achievement cannot be fully assessed with the performance indicators Labor proposes. Without better indicators that more accurately and comprehensively measure performance toward the goal, Labor will be unable to fully assess its progress in these areas.

Recommendation for Executive Action

  1. Status: Closed - Implemented

    Comments: The Department of Labor has revised its performance goals concerning strategic human capital management and information technology so that they more effectively capture efforts to achieve the goal. The revisions have been incorporated in Labor's Annual Performance Plan for fiscal year 2003.

    Recommendation: To ensure that progress toward performance goals can be accurately and fully assessed, and that performance indicators effectively measure the goal, the Secretary of Labor should revise its performance goals regarding strategic human capital management and information technology so that the performance indicators effectively capture efforts to achieve the goal.

    Agency Affected: Department of Labor


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