Observations on the Management and Operation of Executive Branch Legislative Liaison Offices

FPCD-79-70: Published: Jul 25, 1979. Publicly Released: Jul 25, 1979.

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The executive branch departments and some large agencies have established legislative liaison offices (LLOs) to help in the awareness, understanding, communication, and cooperation between Congress and the executive branch on matters of mutual interest. LLOs are responsible for providing information and assistance to Congress and to executive department and agency officals. They serve as executive department representatives on the Hill and seek to create a favorable climate in Congress for the policy and legislative initiatives of their organizations.

A large portion of the LLOs' workload is the management and response to written and telephonic congressional inquiries. Generally, department level LLOs receive and respond directly to inquiries involving policy and legislative matters, and major agency or bureau LLOs respond to constituent inquiries received directly or delegated to them from the department level LLO. Most constituent and casework inquiries, though received directly from congressmen or their staffs, originate with private citizens. Constituent inquiries usually involve executive actions affecting an individual or group of individuals, such as veterans, servicemen, social security claimants, Government employees, and welfare recipients.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: LLO systems and procedures should be tailored to the different types and volumes of inquiries received; the size, nature, and diversity of departmental program organizations and operations; and the varying roles and functions assigned to LLOs at different organizational levels. LLOs should give consideration to delegating and referring inquiries, guiding congressional contacts, and assuring timely responses. Non-LLO personnel responsible for assigning response preparation and referral of phone callers should be trained in congressional relations. To assist in achieving response objectives, LLOs should establish mechanisms for recording and monitoring all written and substantive telephone inquiries received departmentwide or agencywide.

    Agency Affected:


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