DIGEST Protest of the evaluation of protester's past performance is denied where the contracting agency reasonably assigned a moderate risk rating to the protester's past performance as a result of customer complaints about the protester's performance and staff and manager turnover on the incumbent contract. The agency was to consider past performance significantly more important than price and ev...

A firm protested an Air Force contract award for visual information services, contending that the Air Force: (1) improperly evaluated its past performance; and (2) failed to communicate to it the Air Force's concerns about its performance of the incumbent contract. GAO held that the Air Force reasonably assigned a moderate risk rating to the protester's performance based on customer complaints abo...