B-271167.2: Oct 18, 1996

A firm protested the Air Force's rejection of its bid for commercial travel services, contending that the Air Force's technical evaluation was improper. GAO held that the: (1) Air Force reasonably excluded the protester's bid from the competitive range, since the protester failed to furnish sufficient information to determine the acceptability of its bid; (2) Air Force advised the protester during...

B-271167.2: Oct 18, 1996

Contingency support was a listed subfactor under the customer service criteria. Offerors were required to demonstrate the capability to confirm itineraries for the shipment of human remains/escorts both at government expense and C.O.D. by the families at the destination airport. Offerors were warned that cursory responses or responses which merely reiterated or reformulated the performance work st...