Mortgage Assignment Program

AIMD-94-123R: Published: May 31, 1994. Publicly Released: May 31, 1994.

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GAO reviewed the information systems that support the Department of Housing and Urban Development's (HUD) Single Family Mortgage Assignment Program (MAP), focusing on whether the systems: (1) substantially support HUD application and loan servicing processes; and (2) contain sufficient data to measure program effectiveness. GAO noted that: (1) MAP information systems generally support the program's major loan servicing processes and contain sufficient data to measure program effectiveness; (2) the MAP assignment log which records the receipt of and final decisions on MAP applications does not support many of the application processing tasks performed by field office staff; (3) HUD loan servicing systems are complex and difficult to use; (4) loan servicers and supervisors lack adequate operational training; and (5) HUD lacks systematic processes for identifying users' information support needs.

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