Customs Performance Measures

AFMD-93-47R: Published: Mar 10, 1993. Publicly Released: Mar 10, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO provided information on performance indicators currently available to assess the performance of various Customs Service functions. GAO found that: (1) Customs has focused on two major efforts to develop performance indicators for various functions related to commercial operations, inspections and controls at the district level, and enforcement at all operational levels; (2) Customs' overview reports could be more effective if Customs provided a more direct linkage between financial statements and assessments of how well it performs its mission; (3) linking Customs performance indicators to its mission and objectives would tie financial and program data together; and (4) Customs needs to clarify its quality-of-service requirements, address how auditing changes would measure performance, and conduct customer surveys and followups on operations.

Jul 18, 2018

Jul 17, 2018

Jul 16, 2018

Jun 28, 2018

May 31, 2018

May 24, 2018

May 10, 2018

Apr 17, 2018

Apr 5, 2018

Looking for more? Browse all our products here