VA Claims Processing Improvements Can Aid in Improving Productivity

AFMD-82-86: Published: Jul 13, 1982. Publicly Released: Jul 13, 1982.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO reviewed the productivity of the Veterans Administration's (VA) compensation, pension, and education benefits claims processing function.

As a result of the review, GAO identified a number of operational changes that could lower costs and improve timeliness. Several of these suggestions have already been implemented at some locations and GAO believes that the potential for considerable cost savings can be achieved from a broad adoption of these operational changes. Some of the changes include: (1) authorizing claims on a sample basis; (2) screening incoming mail; (3) reducing the number of section chiefs; (4) supervising file activities on a central basis; (5) strengthening the VA training program; (6) granting awards at the time of application; (7) allowing veterans benefits counselors to process more claim changes; and (8) recognizing employee accomplishments.

Feb 11, 2021

Feb 1, 2021

Jan 14, 2021

Dec 10, 2020

Dec 9, 2020

Nov 12, 2020

Sep 30, 2020

Sep 28, 2020

Sep 21, 2020

Looking for more? Browse all our products here