Protest of Air Force Contract Award for Base Custodial Services

B-287059: Apr 10, 2001

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A firm protested an Air Force contract award for base custodial services, contending that Air Force (1) improperly assessed its past and present performance by polling its references telephonically, rather than having them complete written questionnaires, (2) failed to contact all of its references, and (3) wrongly transcribed the telephonic responses of commercial references identified by its subcontractor. GAO held that (1) the Air Force was reasonable in its assessment of the protester's past and present performance, and the offerers were treated equally, despite insignificant differences in the Air Force's approach to gathering the information due to requests from the protester's references and (2) the commercial references apparently declined to make themselves available for a hearing that would permit assessment of the relative credibility of witnesses whose version of the same event was in conflict. Accordingly, the protest was denied.