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[Protest of Air Force Contract Award for Visual Information Services]

B-280154.2 Published: Nov 16, 1998. Publicly Released: Nov 16, 1998.
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Highlights

A firm protested an Air Force contract award for visual information services, contending that the Air Force: (1) improperly evaluated its past performance; and (2) failed to communicate to it the Air Force's concerns about its performance of the incumbent contract. GAO held that the Air Force reasonably assigned a moderate risk rating to the protester's performance based on customer complaints about its performance and staff and manager turnover on the incumbent contract. Accordingly, the protest was denied.

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