[Protest of Customs Service Contract Award for Support Services]
B-275060,B-275060.2: Jan 21, 1997
- Full Report:
A firm protested a Customs Service contract award for support services for the Automated Commercial System, contending that: (1) the award was not consistent with the solicitation's evaluation criteria; and (2) Customs unreasonably evaluated the bids. GAO held that Customs reasonably: (1) determined, in accordance with the solicitation's evaluation criteria, that the protester's extremely low labor rates for certain professional positions represented a risk, since the protester might have difficulty in recruiting and retaining qualified personnel; (2) determined that the awardee's proposed labor rates represented only a slight risk, since on average, its rates were only slightly below average; (3) determined that the awardee would compensate a significant percentage of its personnel at the mid- to senior-level scale; and (4) evaluated the bidders' past performance. Accordingly, the protest was denied.