[Protest of Navy Contract Award for Military Family Housing and Maintenance Services]

B-272989: Nov 4, 1996

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A firm protested a Navy contract award for military family housing and maintenance services, contending that the Navy unreasonably evaluated: (1) the awardee's experience, since the awardee provided only three references, which the Navy was unable to contact; (2) its experience as the incumbent contractor; and (3) the awardee's quality control plan as superior. GAO held that the: (1) awardee provided 19 references, 12 of which the Navy was able to contact; (2) Navy reasonably rated the awardee's experience as superior to the protester's, since the awardee performed a significantly greater number of similar contracts; (3) protester's technical rating reasonably reflected its performance as the incumbent contractor; and (4) Navy's award decision would not change even if the protester's quality assurance plan was rated as equal to the awardee's, since the awardee's superior experience rating was reasonable and it was the low bidder. Accordingly, the protest was denied.

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