[Protest of Proposed FAA Contract Award for Telephone Operator Services]

B-230170: Jun 7, 1988

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A firm protested a Federal Aviation Administration (FAA) contract award for telephone operator services, contending that offerers did not compete on an equal basis, since the solicitation staffing requirements were ambiguous. GAO held that: (1) contrary to FAA contentions, the protest was timely, since the protester was not aware of the basis for protest until after bid opening; (2) FAA improperly allowed the awardee to bid fewer staff hours than the solicitation required; and (3) FAA should resolicit and allow competition on an equal basis. Accordingly, the protest was sustained.

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