Key Issues > Duplication & Cost Savings > GAO's Action Tracker > IRS Strategic Workforce Planning (2019-07)
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General Government: IRS Strategic Workforce Planning (2019-07)

The Internal Revenue Service should address its fragmented human capital activities to improve its strategic workforce planning so it can better meet challenges to achieving its mission.

Action:

The Commissioner of Internal Revenue should fully implement the Workforce Planning initiative, including taking the following actions: (1) conducting enterprise strategy and planning, (2) conducting workforce analysis, (3) creating a workforce plan, (4) implementing the workforce plan, and (5) monitoring and evaluating the results.

Progress:

Pending

Implementing Entity:

Internal Revenue Service

Action:

The Commissioner of Internal Revenue should ensure the Human Capital Officer and Deputy Commissioner for Services and Enforcement collaborate to develop a work plan or other mechanism that prioritizes and schedules skills assessments for mission critical occupations at highest risk of skills gaps, such as those identified by Treasury or where key activities have been scaled back, for the purposes of developing a strategy to close the gaps.

Progress:

Pending

Implementing Entity:

Internal Revenue Service
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    • James R. McTigue, Jr
    • Director, Strategic Issues
    • McTigueJ@gao.gov
    • (202) 512-9110