Key Issues > Duplication & Cost Savings > GAO's Action Tracker > Government-wide Improper Payments (2011-46)
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General Government: Government-wide Improper Payments (2011-46)

Efforts to address government-wide improper payments could result in significant cost savings.

Action:

Until the federal government has implemented effective processes to determine the full extent to which improper payments occur and to reasonably ensure that appropriate actions are taken across entities and programs to effectively recover and reduce improper payments, the federal government will not have reasonable assurance that the use of taxpayer funds is adequately safeguarded.

Progress:

As of February 2020, the federal government had taken some steps to estimate improper payments for susceptible programs and to recover overpayments. However, consistent with GAO's March 2011 suggested action, further efforts are needed to help ensure that all risk-susceptible programs are included, estimates are reliable, and improper payments are reduced. Under the Improper Payments Information Act of 2002, as amended, executive agencies are required to determine whether any of their programs and activities are susceptible to significant improper payments and annually estimate and report the amount of improper payments in any susceptible programs and activities.

Federal entities have taken some steps to implement these requirements. For fiscal year 2019, federal entities reported overpayment recoveries of about $21 billion. Based on federal entity reported data, improper payment estimates totaled about $175 billion for fiscal year 2019, an increase of about $24 billion from the prior year total. Federal entities reported estimates of improper payments of more than $1 billion for 15 risk-susceptible programs and activities for fiscal year 2019. In addition, federal entities reported estimated improper payment rates of 10 percent or greater for 22 risk-susceptible programs and activities, accounting for about 59 percent of the government-wide total of reported improper payment estimates.

In their most recent annual reports, various inspectors general reported deficiencies at their respective federal entities for fiscal year 2018 related to compliance with the criteria listed in the Improper Payments Elimination and Recovery Act of 2010 (IPERA). These deficiencies included risk-susceptible programs that did not report improper payment estimates, estimation methodologies that may not produce reliable estimates, and risk assessments that may not accurately assess the risk of improper payment. Further, four agencies did not report fiscal year 2019 estimated improper payment amounts for six programs and activities that were identified by the agency or OMB as risk-susceptible.

Federal entities' top management needs to provide greater attention to issues identified in the inspector general reports and ensure compliance with IPERA provisions and related guidance, to help reduce improper payments and ensure that federal funds are used efficiently and for their intended purposes. The federal government continues efforts to reduce improper payments. In March 2018, the administration released the President's Management Agenda, which included a series of cross-agency priority goals. Goal 9, "Getting Payments Right," aimed to improve the efficiencies of government programs by focusing on getting government payments right the first time they are made and reducing the costs associated with incorrect payments, with a focus on reducing monetary loss to taxpayers.

In addition, in June 2018 OMB issued revised Circular A-123 Appendix C, Requirements for Payment Integrity Improvement. The revision includes a discussion of how agencies should effectively use the Do Not Pay working system to complement existing data matching processes, which addresses an October 2016 GAO recommendation. GAO found that 10 agencies it reviewed used the Do Not Pay working system in limited ways, in part because of a lack of clear OMB strategy and guidance.

OMB also collaborated with the Chief Financial Officers Council on the release of an Anti-Fraud Playbook in October 2018 to provide best practices and fraud prevention techniques to help reduce improper payments due to fraud. In July 2019, Council of the Inspectors General on Integrity and Efficiency issued a guide to assist inspectors general in conducting their annual determination of agencies’ compliance with the IPERA criteria. The guide addressed a recommendation from GAO’s May 2017 report.

The commitment and attention of agency top management to the working system's utilization will help reduce improper payments. To determine the full extent of improper payments government-wide and to more effectively recover and reduce them, continued agency attention is needed to (1) identify programs susceptible to improper payments, (2) develop reliable improper payment estimation methodologies for those programs identified as risk-susceptible, (3) report on improper payments as required, and (4) implement effective corrective actions based on root cause analysis. Absent such continued efforts, the federal government cannot be assured that taxpayer funds are adequately safeguarded.

Implementing Entity:

Office of Management and Budget

Action:

The level of importance the agencies and administration place on the efforts to implement the requirements established by the Improper Payments Elimination and Recovery Act of 2010; Executive Order 13520, Reducing Improper Payments; and other guidance will be a key factor in determining their overall effectiveness in reducing improper payments and ensuring that federal funds are used efficiently and for their intended purposes.

Progress:

GAO is assessing this action as part of Action 1 of this area.

Implementing Entity:

Office of Management and Budget

Action:

The Director of the Office of Management and Budget should develop guidance on how agencies test to identify improper payments, such as using a risk-based approach to help ensure that key risks of improper payments, such as eligibility, are addressed through testing processes.

Progress:

No executive action. OMB partially agreed with GAO’s May 2018 recommendation, stating that OMB should not have to develop more specific guidance as risks vary by program, but could provide suggestions at annual town hall meetings related to improper payments. GAO continues to believe guidance from OMB could help improve how agencies test for improper payments. As of March 2020, OMB had not responded to GAO’s request for an update. Without such guidance, there is increased risk that agencies’ processes may not address key risks of improper payments in their programs, calling into question the improper payment estimates for such programs and their usefulness for developing effective corrective actions.

Implementing Entity:

Office of Management and Budget

Action:

The Director of the Office of Management and Budget (OMB) should develop guidance clarifying the appropriate treatment of nonresponse cases during improper payment testing.

Progress:

No executive action. OMB agreed with GAO’s May 2018 recommendation, and in July 2019 OMB stated that it will consider updating its guidance to direct agencies to treat nonresponse cases as improper payments  As of March 2020, OMB had not responded to GAO’s request for an update. Without clearer guidance, there is increased risk that agencies’ improper payment estimates may be understated and that estimates for similar programs may not be comparable.

Implementing Entity:

Office of Management and Budget

Action:

Director of OMB, after consulting with key stakeholders, should develop a strategy for ensuring that agencies communicate sufficient and timely internal control plans for effective oversight of disaster relief funds.

Progress:

Pending

Implementing Entity:

Office of Management and Budget
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    • Beryl H Davis
    • Director, Financial Management and Assurance
    • davisbh@gao.gov
    • (202) 512-2623