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Key National Performance Indicators

Total Quality Management for SAIS

PowerPoint Presentation

The Evolving Role of the SAI

GAO’s Role

Building Quality

Quality Begins with Strategic Planning

Serving the Congress GAO's Strategic Plan Framework

Strategic Plan for Serving Congress

Annual Performance Measures (1998 and 2002)

Realign Resources to Focus on the Plan

GAO'S Organization

Define the Dimensions of Quality (Maximizing Value and Managing Risk)

Risk-based Quality Assurance for Portfolio Management

Institutional Risk Management

Identifying High Risk in Government Programs

GAO's High Risk List

Develop a Skilled Workforce

Provide for Independent Audits and Quality Assessments

In Conclusion

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