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Report to Congressional Requesters: 

United States Government Accountability Office: 
GAO: 

January 2009: 

Defense Inventory: 

Army Needs to Evaluate Impact of Recent Actions to Improve Demand 
Forecasts for Spare Parts: 

GAO-09-199: 

GAO Highlights: 

Highlights of GAO-09-199, a report to congressional requesters. 

Why GAO Did This Study: 

Since 1990, GAO has designated the Department of Defense’s (DOD) 
inventory management as a high-risk area. It is critical that the 
military services effectively and efficiently manage DOD’s secondary 
inventory to ensure that the warfighter is supplied with the right 
items at the right time and to maintain good stewardship over the 
billions of dollars invested in their inventory. GAO reviewed the 
Army’s management of secondary inventory and determined (1) the extent 
to which on-hand and on-order secondary inventory reflected the amount 
needed to support current requirements and (2) causes for the Army 
having secondary inventory that exceeded current requirements or, 
conversely, for having inventory deficits. To address these objectives, 
GAO analyzed Army data on secondary inventory (spare parts such as 
aircraft and tank engines) from fiscal years 2004 through 2007. 

What GAO Found: 

For the 4-year period GAO examined, the Army had significantly more 
inventory than was needed to support current requirements. At the same 
time, the Army had substantial inventory deficits. GAO’s analysis of 
Army data reflected an annual average of about $16.3 billion of 
secondary inventory for fiscal years 2004 to 2007, of which about $3.6 
billion (22 percent) exceeded current requirements. On average, 
approximately 97 percent of the inventory value exceeding requirements 
was on hand and the remaining 3 percent was on order. Based on Army 
demand forecasts, inventory that exceeded current requirements had 
enough parts on hand for some items to satisfy several years, or even 
decades, of anticipated supply needs. Also, a large proportion of items 
that exceeded current requirements had no projected demand. The Army 
also had an annual average of about $3.5 billion of inventory deficits 
over this 4-year period. 

Army inventory did not align with current requirements over this period 
because of (1) a lack of cost-efficiency metrics and goals and (2) 
inaccurate demand forecasting. DOD’s supply chain management regulation 
requires the military services to take a number of steps to provide for 
effective and efficient end-to-end materiel support. For example, the 
regulation directs the components to size secondary inventory to 
minimize DOD’s investment while providing the inventory needed. 
Although the Army has supply support performance measures for meeting 
warfighter needs, it has not established metrics and goals that can 
measure the cost efficiency of its inventory management practices. 
Furthermore, the Army’s demand forecasts have frequently been 
inaccurate. The Army uses a computer model to forecast its spare parts 
requirements, but when demand data are inaccurate or untimely, the 
result is a misalignment between inventory and current requirements. As 
a result, the Army has accumulated billions of dollars in excess 
inventory against current requirements for some items and substantial 
inventory deficits in other items. Without accurate and timely demand 
data, managers cannot ensure that their purchasing decisions will 
result in inventory levels that are sized to minimize DOD’s investment 
needed to support requirements. The Army has acknowledged that 
challenges exist in its forecasting procedures and has begun to take 
steps to address shortcomings. In October 2008, the Army issued 
guidance directing managers to reduce the forecast period from 24 
months to 12 months to better account for changes in the size of the 
force and the resulting changes in demands. The guidance also directs 
managers to update forecast models to match actual quantities of weapon 
systems being used in Southwest Asia; previous models were updated 
based on estimates that were not always timely or accurate. These two 
changes constitute steps toward improving the accuracy of demand 
forecasts, but GAO was unable to assess their effectiveness because 
this guidance was issued as GAO was completing its audit work. Also, 
the Army’s recent designation of the Under Secretary of the Army as its 
chief management officer responsible for business transformation 
provides an opportunity for enhanced oversight of inventory management 
improvement efforts. Strengthening the Army’s inventory 
management—while maintaining high levels of supply availability and 
meeting warfighter needs—could reduce support costs and free up funds 
for other needs. 

What GAO Recommends: 

GAO recommends that the Army strengthen inventory management by 
incorporating cost efficiency metrics and goals, evaluating and 
improving demand forecasting procedures, monitoring the effectiveness 
of providing operational information to item managers, and enhancing 
oversight of inventory management through the Army’s chief management 
officer. DOD agreed with three of GAO’s recommendations but disagreed 
that the chief management officer should exercise oversight. 

To view the full product, including the scope and methodology, click on 
[hyperlink, http://www.gao.gov/cgi-bin/getrpt?GAO-09-199]. For more 
information, contact William M. Solis at (202) 512-8365 or 
solisw@gao.gov. 

[End of section] 

Contents: 

Letter: 

Results in Brief: 

Background: 

Army Secondary Inventory Exceeded Amount Needed to Satisfy Current 
Requirements: 

Factors Contributing to the Consistent Misalignment Between Army 
Inventory Levels and Current Requirements: 

Conclusions: 

Recommendations for Executive Action: 

Agency Comments and Our Evaluation: 

Appendix I: Scope and Methodology: 

Appendix II: Comments from the Department of Defense: 

Appendix III: GAO Contact and Staff Acknowledgements: 

Tables: 

Table 1: Value of DOD's Inventory and the Value and Percentage 
Represented by the Army, Fiscal Years 2004-2007: 

Table 2: Army's On-Hand and On-Order Secondary Inventory, Fiscal Years 
2004-2007: 

Table 3: Total Army Inventory Exceeding Current Requirements, Fiscal 
Years 2004-2007: 

Table 4: Army On-Hand Secondary Inventory Exceeding Current 
Requirements, Fiscal Years 2004-2007: 

Table 5: Army On-Order Secondary Inventory Exceeding Current 
Requirements, Fiscal Years 2004-2007: 

Table 6: Army On-Order Inventory Identified as Potential Excess, Fiscal 
Years 2004-2007: 

Table 7: Army Inventory Deficits, Fiscal Years 2004-2007: 

Table 8: Estimated Frequency of Reasons for Army Having Inventory That 
Exceeded Current Requirements: 

Table 9: Estimated Frequency of Reasons for Army Having Inventory 
Deficits: 

Table 10: Sample Disposition for Fiscal Year 2007 Items: 

Figures: 

Figure 1: Army Secondary Inventory Meeting and Exceeding Current 
Requirements, Fiscal Years 2004-2007: 

Figure 2: Value of Army Inventory Exceeding Current Requirements, by 
Years of Supply, Fiscal Years 2005-2007: 

Abbreviations: 

AMCOM: Aviation and Missile Command: 

BRAC: Base Realignment and Closure: 

CECOM: Communication and Electronics Command: 

DLA: Defense Logistics Agency: 

DOD: Department of Defense: 

TACOM: Tank-automotive and Armaments Command: 

[End of section] 

United States Government Accountability Office:
Washington, DC 20548: 

January 12, 2009: 

The Honorable Solomon P. Ortiz: 
Chairman: 
The Honorable J. Randy Forbes: 
Ranking Member: 
Subcommittee on Readiness: 
Committee on Armed Services: 
House of Representatives: 

The Honorable Bernard Sanders: 
United States Senate: 

The military services and the Defense Logistics Agency (DLA) procure 
and manage large supplies of spare parts to keep military equipment 
operating. With U.S. military forces and their equipment in high 
demand, it is critical that the services and DLA effectively and 
efficiently manage the Department of Defense's (DOD) secondary 
inventory to ensure that the warfighter is supplied with the right 
items at the right time.[Footnote 1] Because the military services and 
DLA are competing for available resources at a time when the nation 
faces an increasingly constrained fiscal environment, it is also 
imperative that they exercise good stewardship over the billions of 
dollars invested in their inventory. DOD reported that the total value 
of its secondary inventory as of September 30, 2007, was about $82.6 
billion.[Footnote 2] Since 1990, we have identified DOD inventory 
management as a high-risk area due to its ineffective and inefficient 
inventory management practices and procedures, and to its excessively 
high levels of inventory beyond what is needed to support current 
requirements. These high levels of inventory have included both on-hand 
and on-order inventory. Inventory that is in DOD's possession is 
considered to be on hand. Inventory that is not in DOD's possession but 
for which contracts have been awarded or funds have been obligated is 
considered to be on order. 

In response to your request that we review the DOD components' 
secondary inventory, this report addresses the management of the Army's 
secondary inventory. Our objectives were to (1) determine the extent to 
which the Army's on-hand and on-order secondary inventory reflects the 
amount needed to support current requirements and (2) identify causes, 
if applicable, for the Army having secondary inventory that exceeded 
current requirements or, conversely, for having inventory deficits. We 
previously reported on the management of the Air Force's secondary 
inventory and are reporting separately on the management of the Navy's 
secondary inventory.[Footnote 3] 

To determine the extent to which the Army's on-hand and on-order 
secondary inventory reflects the amount of inventory needed to support 
current requirements, we analyzed fiscal year 2004 to 2007 
stratification data for the Army's Aviation and Missile Command (AMCOM) 
and the Tank-automotive and Armaments Command (TACOM), including 
summary reports and item-specific data as of September 30 for each 
fiscal year.[Footnote 4] However, we did not include the Army's 
Communication and Electronics Command (CECOM) in our analysis because 
the information system used to manage secondary inventory was not able 
to provide item-specific data for the period of our review.[Footnote 5] 
We determined the total number of items that had more or less than 
enough inventory to satisfy current requirements, and for each of these 
items we also determined the number and value of parts that were more 
or less than needed to satisfy current requirements.[Footnote 6] In 
presenting the value of inventory in this report, we converted then- 
year dollars to constant fiscal year 2007 dollars using DOD Operations 
and Maintenance price deflators.[Footnote 7] To determine the primary 
causes for the Army having inventory that exceeded current requirements 
or having inventory deficits, we selected a random probability sample 
of inventory items that met these conditions and sent questionnaires to 
Army inventory personnel who are responsible for item management. 
Because we used a random probability sample, the results of our 
analysis can be projected to all Army items that met our selection 
criteria. To gain additional understanding about the management of 
secondary inventory, we interviewed Army inventory personnel to discuss 
some items in more detail. Appendix I provides further information on 
our scope and methodology. We conducted this performance audit from 
February 2008 through January 2009 in accordance with generally 
accepted government auditing standards. Those standards require that we 
plan and perform the audit to obtain sufficient, appropriate evidence 
to provide a reasonable basis for our findings and conclusions based on 
our audit objectives. We believe that the evidence obtained provides a 
reasonable basis for our findings and conclusions based on our audit 
objectives. 

In this report, we characterize inventory as exceeding current 
requirements when existing inventory levels are greater than what DOD 
calls its "requirements objective," defined as: 

"For wholesale stock replenishment, the maximum authorized quantity of 
stock for an item. It consists of the sum of stock represented by the 
economic order quantity, the safety level, the repair-cycle level, and 
the authorized additive levels."[Footnote 8] 

We used the requirements objective as our baseline because, as the 
definition states, it reflects the maximum authorized quantity of stock 
for an item. In other words, if the Army had enough parts to meet the 
requirements objective, it would not purchase new parts. We use the 
term "inventory deficit" to describe items that have an amount of on- 
hand and on-order inventory that falls below the baseline established 
in the requirements objective. The categories DOD and the Army use to 
characterize and manage inventory are discussed further in the 
background section of this report. 

Results in Brief: 

For the 4-year period we examined, the Army had significantly more 
secondary inventory than was needed to support current requirements. At 
the same time, the Army had substantial inventory deficits. Our 
analysis of stratification data identified an annual average of about 
$16.3 billion of Army secondary inventory for fiscal years 2004 to 
2007, of which about $3.6 billion (22 percent) exceeded current 
requirements. On average, approximately 97 percent of the inventory 
value exceeding requirements was on hand, and the remaining 3 percent 
was on order. For on-hand inventory, the value of inventory that 
exceeded current requirements increased by 59 percent, from $2.7 
billion in fiscal year 2004 to $4.3 billion in fiscal year 2007. Based 
on Army demand forecasts, inventory that exceeded current requirements 
had enough parts on hand for some items to satisfy several years, or 
even decades, of anticipated supply needs. Also, a large proportion of 
items that exceeded current requirements had no projected demand. For 
on-order inventory, the proportion of this inventory that exceeded 
current requirements stayed relatively constant, although the value 
decreased from approximately $150 million in fiscal year 2004 to $110 
million in fiscal year 2007. In fiscal year 2007, the Army identified 
approximately $56 million of that $110 million of on-order inventory as 
potential excess for disposal or reutilization. The Army also had 
substantial inventory deficits--an average value of $3.5 billion over 
the 4-year period. However, the value of inventory deficits decreased 
17 percent from $4.1 billion in fiscal year 2004 to approximately $3.4 
billion in fiscal year 2007. 

On the basis of our analysis, we found that Army secondary inventory 
did not align with current requirements due in part to two factors--(1) 
a lack of cost efficiency metrics and goals and (2) inaccurate demand 
forecasting. DOD's supply chain management regulation requires the 
military services to take a number of steps to provide effective and 
efficient end-to-end materiel support. For example, the regulation 
directs the components to size secondary item inventory to minimize 
DOD's investment while providing the inventory needed to support both 
peacetime and wartime requirements. Although the Army has supply 
support performance measures for meeting warfighter needs and other 
methods for managing its inventory, it has not established metrics and 
goals that can measure the cost efficiency of its inventory management 
practices. In the absence of such metrics and goals, Army officials 
lack an effective means for assessing whether inventory is being 
managed as efficiently as possible and for tracking trends and the 
impact of any corrective actions. Furthermore, the Army's demand 
forecasts have frequently been inaccurate. The Army uses a computer 
model to forecast its spare parts requirements, but when demand data 
are inaccurate or untimely, the result is a misalignment between 
inventory and current requirements. As discussed above, the Army has 
accumulated billions of dollars in excess inventory against current 
requirements for some items and substantial inventory deficits for 
other items. Army item managers responding to our survey most 
frequently cited changes in demand as the reason why inventory did not 
align with current requirements.[Footnote 9] Without accurate and 
timely demand data, managers cannot ensure that their purchasing 
decisions will result in inventory levels that are sized to minimize 
DOD's investment needed to support requirements. The Army has 
acknowledged that challenges exist in its forecasting procedures and 
has begun to take steps to address shortcomings. In October 2008, the 
Army issued guidance directing managers to reduce the forecast period 
from the previous 24 months to the previous 12 months to better account 
for changes in the size of the force and the resulting changes to 
demands.[Footnote 10] The guidance also directs managers to update 
forecast models to match actual quantities of weapon systems being used 
in Southwest Asia; previous models were updated based on estimates that 
were not always timely or accurate. These two changes constitute steps 
toward improving the accuracy of demand forecasts, but we are unable to 
assess their effectiveness because this guidance was issued as we were 
completing our audit work. Furthermore, we noted during our review that 
the Army has designated the Under Secretary of the Army as its chief 
management officer responsible for business transformation. This new 
designation provides an opportunity to enhance oversight of inventory 
management improvement efforts. 

To improve the management of Army secondary inventory, we are 
recommending that the Army develop cost efficiency metrics and goals 
for inventory management, evaluate the effectiveness of changes to 
demand forecasting procedures to identify and correct systemic 
weaknesses, improve the flow of information to item managers, and 
enhance oversight of inventory management. In reviewing a draft of this 
report, DOD agreed with three recommendations and disagreed with one 
recommendation. DOD disagreed with our recommendation to direct the 
Army's Chief Management Officer to exercise oversight of Army inventory 
management improvements to align improvement efforts with overall 
business transformation and to reduce support costs. We continue to 
believe that our recommendation has merit, and we have modified this 
recommendation to make clear our intent regarding the oversight role of 
the Chief Management Officer. 

Background: 

Under DOD's supply chain materiel management policy, the secondary item 
inventory is to be sized to minimize DOD's investment while providing 
the inventory needed to support both peacetime and wartime 
requirements.[Footnote 11] Management and oversight of Army inventory 
is a responsibility shared between the Offices of the Secretary of 
Defense and the Secretary of the Army. The Under Secretary of Defense 
for Acquisition, Technology, and Logistics is responsible for the 
uniform implementation of DOD inventory management policies throughout 
the department, while the Secretary of the Army is responsible for 
implementing DOD inventory policies and procedures. Army inventory 
management is primarily the responsibility of the Army Materiel 
Command, and inventory management functions are performed at 
subordinate commands, namely TACOM, AMCOM, and CECOM. The Army 
prescribes guidance and procedural instructions for computing 
requirements for its secondary inventory. Army managers are responsible 
for developing inventory management plans for their assigned items, to 
include coordinating all purchase and repair decisions. 

Value of Army's Secondary Inventory Increased Since 2004: 

DOD annual stratification reports show that for the 4 years covered in 
our review, the value of the Army's secondary inventory increased both 
in total dollars and as a percentage of DOD's overall secondary 
inventory (see table 1). 

Table 1: Value of DOD's Inventory and the Value and Percentage 
Represented by the Army, Fiscal Years 2004-2007 (Dollars in billions): 

Fiscal year: 2004; 
Reported value of DOD's inventory: $84.5; 
Value of Army's inventory: $13.9; 
Percentage of DOD's inventory held by the Army: 16%. 

Fiscal year: 2005; 
Reported value of DOD's inventory: $83.7;
Value of Army's inventory: $15.9; 
Percentage of DOD's inventory held by the Army: 19%. 

Fiscal year: 2006; 
Reported value of DOD's inventory: $87.6; 
Value of Army's inventory: $18.3; 
Percentage of DOD's inventory held by the Army: 21%. 

Fiscal year: 2007; 
Reported value of DOD's inventory: $82.6; 
Value of Army's inventory: $19.1; 
Percentage of DOD's inventory held by the Army: 23%. 

Source: GAO analysis of DOD data. 

Note: Values are expressed in constant fiscal year 2007 dollars. DOD 
values inventory at latest acquisition cost, with reductions for 
reparable inventory in need of repair and salvage prices for potential 
reutilization/disposal stock. Data reported by DOD include all Army 
inventory management centers (AMCOM, CECOM, and TACOM). 

[End of table] 

While the total reported value of DOD's secondary inventory decreased 
by almost $2 billion from fiscal year 2004 to fiscal year 2007, the 
reported value of the Army's inventory increased by more than $5 
billion. Based on our analysis of AMCOM and TACOM inventories from 
fiscal year 2004 through fiscal year 2007, the Army's on-hand inventory 
increased by about $4 billion, while the Army's on-order inventory 
decreased by $1 billion (see table 2).[Footnote 12] The number of 
unique items managed by AMCOM and TACOM also increased over that time 
period, from 59,443 unique items in fiscal year 2004 to 63,504 items in 
fiscal year 2007. 

Table 2: Army's On-Hand and On-Order Secondary Inventory, Fiscal Years 
2004-2007 (Dollars in billions): 

Fiscal year: 2004; 
On-hand inventory: Number of parts: 18,029,065; 
On-hand inventory: Value: $8.8; 
On-order inventory: Number of parts: 19,077,562; 
On-order inventory: Value: $5.3; 
Total inventory: Number of parts: 37,106,627; 
Total inventory: Value: $14.1. 

Fiscal year: 2005; 
On-hand inventory: Number of parts: 21,379,282; 
On-hand inventory: Value: $11.1; 
On-order inventory: Number of parts: 18,220,814; 
On-order inventory: Value: $5.9; 
Total inventory: Number of parts: 39,600,096; 
Total inventory: Value: $17.1. 

Fiscal year: 2006; 
On-hand inventory: Number of parts: 25,981,192; 
On-hand inventory: Value: $12.7; 
On-order inventory: Number of parts: 13,300,360; 
On-order inventory: Value: $4.8; 
Total inventory: Number of parts: 39,281,552; 
Total inventory: Value: $17.5. 

Fiscal year: 2007; 
On-hand inventory: Number of parts: 28,361,721; 
On-hand inventory: Value: $12.4; 
On-order inventory: Number of parts: 12,963,307; 
On-order inventory: Value: $4.2; 
Total inventory: Number of parts: 41,325,028; 
Total inventory: Value: $16.5. 

Fiscal year: Average; 
On-hand inventory: Number of parts: 23,437,815; 
On-hand inventory: Value: $11.3; 
On-order inventory: Number of parts: 15,890,511; 
On-order inventory: Value: $5.0; 
Total inventory: Number of parts: 39,328,326; 
Total inventory: Value: $16.3. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of table] 

Army's Process for Determining Needed Amount of Secondary Inventory: 

The Army uses a process called requirements determination to calculate 
the amount of inventory that is needed to be held in storage (on hand) 
and the amount that should be purchased (on order). This information is 
used to develop the Army's budget stratification report showing the 
amount of inventory allocated to meet specific requirements, including 
operating and acquisition lead time requirements. 

Operating requirements include the war reserves authorized for 
purchase; customer-requisitioned materiel that has not yet been shipped 
(also known as due-outs); a safety level of reserve to be kept on hand 
in case of minor interruptions in the resupply process or unpredictable 
fluctuations in demand; minimum quantities of essential items for which 
demand cannot normally be predicted (also referred to as numeric 
stockage objective or insurance items); and inventory reserve 
sufficient to satisfy demand while broken items are being repaired 
(also referred to as repair cycle stock). 

Acquisition lead time requirements include administrative lead time 
requirements, which refer to inventory reserves sufficient to satisfy 
demand from the time that the need for replenishment of an item is 
identified to the time when a contract is awarded for its purchase or 
an order is placed; and production lead time requirements, which refer 
to inventory reserves sufficient to satisfy demand from the time when a 
contract is let or an order is placed for inventory to the time when 
the item is received. 

When the combined total of on-hand and on-order inventory for an item 
drops to a threshold level--called the reorder point--the item manager 
may place an order for additional inventory of that item, to avoid the 
risk of the item going out of stock in the Army's inventory. The 
reorder point includes both operating requirements and acquisition lead 
time requirements. An economic order quantity--the amount of inventory 
that will result in the lowest total costs for ordering and holding 
inventory--is automatically calculated by a computer program and is 
added to the order. The reorder point factors in both the demand for 
inventory items during the reordering period, so that the Army managers 
can replace items before they go out of stock, and a safety level, to 
ensure a supply of stock during interruptions in production or repair. 
A purchase request can be terminated or modified if requirements 
change. 

These requirements collectively constitute the requirements objective, 
which we refer to as the Army's current requirements in this report. An 
assessment of the Army's requirements or requirements determination 
process falls outside the scope of our review. In accounting for its 
inventory, the Army uses the stratification process to allocate, or 
apply, inventory to each requirement category. On-hand inventory in 
serviceable condition is applied first, followed by on-hand inventory 
in unserviceable condition. On-order inventory is applied when on-hand 
inventory is unavailable to be applied to requirements. We refer to 
situations in which on-hand and on-order inventory are insufficient to 
satisfy current requirements as inventory deficits. 

Army Secondary Inventory Exceeded Amount Needed to Satisfy Current 
Requirements: 

Our analysis of Army secondary inventory data for the 4-year period we 
examined showed that about $3.6 billion (22 percent) of the average 
annual total inventory value of $16.3 billion was not needed to meet 
current requirements. During this time period, the value of on-hand 
inventory exceeding current requirements increased, whereas the value 
of on-order inventory that exceeded requirements decreased. During this 
same time period, the value of Army inventory deficits decreased but 
remained substantial--an average value of $3.5 billion over the 4-year 
period. 

About $3.6 Billion, or 22 Percent, of the Army's On-Hand and On-Order 
Inventory Value Exceeded Current Requirements Each Year: 

Our analysis of Army secondary inventory data showed that, on average, 
about $12.7 billion (78 percent) of the total annual inventory value 
was needed to meet current requirements, whereas $3.6 billion (22 
percent) exceeded current requirements. Measured by number of parts, 
these percentages were similar: 81 percent of the parts applied to 
current requirements on average each year, and the remaining 19 percent 
exceeded current requirements. The value of the inventory that exceeded 
current requirements increased over the period of our review, from $2.9 
billion in fiscal year 2004 to $4.4 billion in fiscal year 2007, as did 
the number of parts that exceeded current requirements, from 5.2 
million parts to 10.2 million parts (see table 3). 

Table 3: Total Army Inventory Exceeding Current Requirements, Fiscal 
Years 2004-2007 (Dollars in billions): 

Fiscal year: 2004; 
Total value of inventory: $14.1; 
Inventory not needed to support current requirements: Number of parts: 
5,200,755; 
Inventory not needed to support current requirements: Value: $2.9; 
Inventory not needed to support current requirements: Percentage of 
inventory: 20%. 

Fiscal year: 2005; 
Total value of inventory: $17.1; 
Inventory not needed to support current requirements: Number of parts: 
5,705,048; 
Inventory not needed to support current requirements: Value: $3.4; 
Inventory not needed to support current requirements: Percentage of 
inventory: 20%. 

Fiscal year: 2006; 
Total value of inventory: $17.5; 
Inventory not needed to support current requirements: Number of parts: 
8,384,379; 
Inventory not needed to support current requirements: Value: $3.9; 
Inventory not needed to support current requirements: Percentage of 
inventory: 22%. 

Fiscal year: 2007; 
Total value of inventory: $16.5; 
Inventory not needed to support current requirements: Number of parts: 
10,223,980; 
Inventory not needed to support current requirements: Value: $4.4; 
Inventory not needed to support current requirements: Percentage of 
inventory: 27%. 

Fiscal year: Average; 
Total value of inventory: $16.3; 
Inventory not needed to support current requirements: Number of parts: 
7,378,541; 
Inventory not needed to support current requirements: Value: $3.6; 
Inventory not needed to support current requirements: Percentage of 
inventory: 22%. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of table] 

The Army's total inventory levels increased from fiscal year 2004 to 
fiscal year 2007, with the greatest increase occurring from fiscal year 
2004 to fiscal year 2005. Additionally, the overall proportion of 
inventory exceeding requirements increased when compared with inventory 
meeting current requirements (see figure 1). 

Figure 1: Army Secondary Inventory Meeting and Exceeding Current 
Requirements, Fiscal Years 2004-2007: 

[Refer to PDF for image] 

This figure is a stacked vertical bar graph depicting the following 
data: 

Army Secondary Inventory Meeting and Exceeding Current Requirements, 
Fiscal Years 2004-2007: 

Fiscal year: 2004; 
Beyond current requirements: $11.24 billion; 	
Current requirements: $2.89 billion; 
Total: $14.13 billion. 

Fiscal year: 2005; 
Beyond current requirements: $13.67 billion; 	
Current requirements: $3.42 billion; 
Total: $17.09 billion. 

Fiscal year: 2006; 
Beyond current requirements: $13.64 billion; 	
Current requirements: $3.86 billion; 
Total: $17.50 billion. 

Fiscal year: 2007; 
Beyond current requirements: $12.1 billion; 	
Current requirements: $4.42 billion; 
Total: $16.52 billion. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of figure] 

Army On-Hand Inventory Exceeding Current Requirements Increased: 

Both the total value of the Army's on-hand inventory and the total 
value of on-hand inventory exceeding current requirements increased. 
Over the 4-year period, the value of the Army's on-hand inventory 
exceeding current requirements averaged $3.5 billion, or 31 percent of 
total on-hand inventory (see table 4). 

Table 3: Army On-Hand Secondary Inventory Exceeding Current 
Requirements, Fiscal Years 2004-2007 (Dollars in billions): 

Fiscal year: 2004; 
Total value of on-hand inventory: $8.8; 
Inventory not needed to support current requirements: Number of parts: 
4,332,900; 
Inventory not needed to support current requirements: Value: $2.7; 
Inventory not needed to support current requirements: Percentage of on-
hand Inventory: 31%. 

Fiscal year: 2005; 
Total value of on-hand inventory: $11.1; 
Inventory not needed to support current requirements: Number of parts: 
5,058,714; 
Inventory not needed to support current requirements: Value: $3.3; 
Inventory not needed to support current requirements: Percentage of on-
hand Inventory: 30%. 

Fiscal year: 2006; 
Total value of on-hand inventory: $12.7; 
Inventory not needed to support current requirements: Number of parts: 
6,843,315; 
Inventory not needed to support current requirements: Value: $3.7; 
Inventory not needed to support current requirements: Percentage of on-
hand Inventory: 29%. 

Fiscal year: 2007; 
Total value of on-hand inventory: $12.4; 
Inventory not needed to support current requirements: Number of parts: 
9,207,931; 
Inventory not needed to support current requirements: Value: $4.3; 
Inventory not needed to support current requirements: Percentage of on-
hand Inventory: 35%. 

Fiscal year: Average; 
Total value of on-hand inventory: $11.3; 
Inventory not needed to support current requirements: Number of parts: 
6,360,715; 
Inventory not needed to support current requirements: Value: $3.5; 
Inventory not needed to support current requirements: Percentage of on-
hand Inventory: 31%. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of table] 

The Army's forecasts for items with a recurring demand in fiscal years 
2005 through 2007 showed that supplies for some of the on-hand 
inventory that exceeded current requirements were sufficient to meet 
many years and sometimes decades of demand. In addition, a substantial 
amount of the Army's on-hand inventory showed no projected demand. The 
results of this analysis are shown in figure 2. 

Figure 2: Value of Army Inventory Exceeding Current Requirements, by 
Years of Supply, Fiscal Years 2005-2007: 

[Refer to PDF for image] 

This figure is a multiple vertical bar graph depicting the following 
data: 

Value of Army Inventory Exceeding Current Requirements, by Years of 
Supply, Fiscal Years 2005-2007: 

Years of supply: more than 0 and less than 2; 
Fiscal year 2005: $706 million; 
Fiscal year 2006: $1040 million; 
Fiscal year 2007: $936 million. 

Years of supply: 2or or and less than 10; 
Fiscal year 2005: $545 million; 
Fiscal year 2006: $985 million; 
Fiscal year 2007: $1109 million. 

Years of supply: 10or more and less than 50; 
Fiscal year 2005: $852 million; 
Fiscal year 2006: $543 million; 
Fiscal year 2007: $754 million. 

Years of supply: 50 or more; 
Fiscal year 2005: $201 million; 
Fiscal year 2006: $223 million; 
Fiscal year 2007: $608 million. 

Years of supply: No demand; 
Fiscal year 2005: $985 million; 
Fiscal year 2006: $941 million; 
Fiscal year 2007: $887 million. 

Source: GAO analysis of Army data. 

Notes: We identified the annual demand forecast for individual items in 
the fiscal year 2005, 2006, and 2007 September stratification reports. 
We removed nonrecurring demands from the excess inventory, and then 
divided the remainder by the annual demand forecast to obtain the 
number of years of supply the inventory levels would satisfy. Data for 
fiscal year 2004 was not available. Analysis includes AMCOM-and TACOM- 
managed items. 

Values are expressed in constant fiscal year 2007 dollars. 

[End of figure] 

As shown in figure 2, about $900 million (22 percent) of the on-hand 
inventory exceeding current requirements in fiscal year 2007 would be 
sufficient to satisfy 2 years of demand, $1.1 billion (26 percent) 
would be sufficient to meet demands for 2 to 10 years, $750 million (18 
percent) would be sufficient to meet demands for 10 to 50 years, and 
$600 million (14 percent) would be sufficient to meet demands for 50 
years or more. In addition, the Army in fiscal year 2007 had nearly 
$900 million (20 percent) of on-hand inventory exceeding current 
requirements for which there were no forecasted demands. 

Army On-Order Inventory Exceeding Current Requirements Decreased: 

For the 4-year period we reviewed, the value of the Army's on-order 
inventory that exceeded current requirements decreased from $150 
million in fiscal year 2004 to $110 million in fiscal year 2007. 
However, because the value of the Army's on-order inventory also 
decreased from $5.3 billion in fiscal year 2004 to $4.2 billion in 
fiscal year 2007, the proportion of Army on-order inventory that 
exceeded current requirements remained relatively constant (see table 
5). 

Table 5: Army On-Order Secondary Inventory Exceeding Current 
Requirements, Fiscal Years 2004-2007 (Dollars in billions): 

Fiscal year: 2004; 
Total value of on-order inventory: $5.3; 
Inventory not needed to support current requirements: Number of parts: 
867,855; 
Inventory not needed to support current requirements: Value: $0.15; 
Inventory not needed to support current requirements: Percentage of on-
order inventory: 3%. 

Fiscal year: 2005; 
Total value of on-order inventory: $5.9; 
Inventory not needed to support current requirements: Number of parts: 
646,334; 
Inventory not needed to support current requirements: Value: $0.12; 
Inventory not needed to support current requirements: Percentage of on-
order inventory: 2%. 

Fiscal year: 2006; 
Total value of on-order inventory: $4.8; 
Inventory not needed to support current requirements: Number of parts: 
1,541,064; 
Inventory not needed to support current requirements: Value: $0.11; 
Inventory not needed to support current requirements: Percentage of on-
order inventory: 2%. 

Fiscal year: 2007; 
Total value of on-order inventory: $4.2; 
Inventory not needed to support current requirements: Number of parts: 
1,016,049; 
Inventory not needed to support current requirements: Value: $0.11; 
Inventory not needed to support current requirements: Percentage of on-
order inventory: 3%. 

Fiscal year: Average; 
Total value of on-order inventory: $5.0; 
Inventory not needed to support current requirements: Number of parts: 
1,017,826; 
Inventory not needed to support current requirements: Value: $0.12; 
Inventory not needed to support current requirements: Percentage of on-
order inventory: 2%. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of table] 

For all 4 years, the Army also had some on-order inventory that was 
designated as potential excess for disposal or reutilization. For 
example, according to the Army's fiscal year 2007 stratification 
report, about $56 million of on-order inventory items were designated 
as potential excess, meaning that they could be disposed of or 
reutilized as soon as they were delivered (see table 6). 

Table 6: Army On-Order Inventory Identified as Potential Excess, Fiscal 
Years 2004-2007 (Dollars in millions): 

Total: 
Fiscal year: 2004: $64.8; 
Fiscal year: 2005: $18.6; 
Fiscal year: 2006: $42.7; 
Fiscal year: 2007: $55.7. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 

[End of table] 

Army Inventory Deficits Decreased, but Remained Substantial: 

The Army had substantial inventory deficits for some items--that is, an 
insufficient level of inventory on hand or on order to meet the current 
requirements. For the 4-year period we reviewed, the Army's inventory 
deficits had an average value of $3.5 billion. However, the value of 
the deficits decreased by 17 percent from $4.1 billion in fiscal year 
2004 to approximately $3.4 billion in fiscal year 2007 (see table 7). 

Table 7: Army Inventory Deficits, Fiscal Years 2004-2007 (Dollars in 
billions): 

Fiscal year: 2004; 
Total value of Army's stated requirements: $15.4; 
Total inventory deficits: Number of parts: 10,366,808; 
Total inventory deficits: Value: $4.1; 
Total inventory deficits: Percentage of value: 27%. 

Fiscal year: 2005; 
Total value of Army's stated requirements: $17.3; 
Total inventory deficits: Number of parts: 7,054,927; 
Total inventory deficits: Value: $3.7; 
Total inventory deficits: Percentage of value: 21%. 

Fiscal year: 2006; 
Total value of Army's stated requirements: $16.5; 
Total inventory deficits: Number of parts: 6,286,566; 
Total inventory deficits: Value: $2.9; 
Total inventory deficits: Percentage of value: 17%. 

Fiscal year: 2007; 
Total value of Army's stated requirements: $15.5; 
Total inventory deficits: Number of parts: 6,520,067; 
Total inventory deficits: Value: $3.4; 
Total inventory deficits: Percentage of value: 22%. 

Fiscal year: Average; 
Total value of Army's stated requirements: $16.2; 
Total inventory deficits: Number of parts: 7,557,092; 
Total inventory deficits: Value: $3.5; 
Total inventory deficits: Percentage of value: 22%. 

Source: GAO analysis of Army data. 

Note: Values are expressed in constant fiscal year 2007 dollars. 
Analysis includes AMCOM-and TACOM-managed items. 

[End of table] 

Although inventory deficits exist, they do not always translate 
directly into an operational impact. Army officials told us that, in 
the past, inventories have fallen below current requirements because of 
unforeseen demands. In those cases, managers were able to use parts 
that were designated for safety-level requirements in order to minimize 
the operational impact of the inventory deficit. However, we could not 
determine the criticality of the Army's inventory deficits because this 
information is not available in stratification reporting. 

Factors Contributing to the Consistent Misalignment Between Army 
Inventory Levels and Current Requirements: 

Our review of the Army's secondary inventory identified two factors 
contributing to the consistent misalignment between inventory levels 
and current requirements. First, while the Army strives to provide 
effective supply support to the warfighter and uses metrics such as 
supply availability to measure performance, it lacks corresponding 
metrics and goals for assessing and tracking the cost efficiency of its 
inventory management practices. Inaccurate demand forecasting for spare 
parts also contributed to the Army having inventory that was in excess 
of current requirements as well as having inventory deficits. After 
evaluating its demand forecasting procedures, the Army has issued 
guidance that the Army expects will improve the accuracy of its 
forecasts. Because the guidance was issued as we were completing our 
audit work, we were unable to assess whether the changes to forecasting 
procedures would be sufficient to address deficiencies. However, these 
actions are consistent with some of our past recommendations related to 
inventory management. 

In addition, we noted during our review that the Army has an 
opportunity to enhance oversight of inventory management as it develops 
the roles and responsibilities for the newly designated chief 
management officer. 

Army Lacks Metrics and Goals to Assess and Track the Cost Efficiency of 
Inventory Management: 

Although the Army uses a number of methods to manage its secondary 
inventory, it lacks metrics and goals for assessing and tracking the 
cost efficiency of its inventory management practices. DOD's supply 
chain management regulation requires the military services to take a 
number of steps to provide for effective and efficient end-to-end 
materiel support. The regulation also sets out a number of management 
goals, including sizing secondary item inventories to minimize the DOD 
investment while providing the inventory needed; considering all costs 
associated with materiel management in making best-value logistics 
decisions; balancing the use of all available logistics resources to 
accomplish timely and quality delivery at the lowest cost; and 
measuring total supply chain performance based on timely and cost- 
effective delivery. To ensure efficient and effective supply chain 
management, the regulation also calls for the use of metrics to 
evaluate the performance and cost of supply chain operations. These 
metrics should, among other things, monitor the efficient use of DOD 
resources and provide a means to assess costs versus benefits of supply 
chain operations.[Footnote 13] However, the regulation does not 
prescribe specific cost metrics and goals that the services should or 
must use to track and assess the efficiency of their inventory 
management practices. 

According to Army officials, the Army has processes and controls for 
efficiently managing secondary inventory and fulfilling the DOD 
regulation. First, Army officials stated that they use a number of 
metrics to determine whether the Army provides the inventory needed, 
including customer wait time, back orders, stock availability, and the 
not-mission-capable supply rate, which counts the number of vehicles or 
aircraft that cannot perform the Army's mission due to a lack of parts. 
Second, the Army uses a cost differential model to determine the 
appropriate level of inventory to maintain in order to achieve a 
desired performance goal. The model is based on a number of variables, 
including procurement costs, holding costs, frequency of demand, 
implied stockage cost, and the probability of future demand. Army 
officials also stated that cost minimization is integral in the 
formulas used to compute requirements. Third, the Army assesses the 
effectiveness of inventory by evaluating the Army Working Capital Fund. 
Specifically, if sales from the fund to customers match the values of 
inventory purchased, then inventory purchases have been cost effective. 

While these methods may be effective management tools, we found that 
the Army has not established metrics and goals for measuring the cost 
efficiency of its inventory management. In the absence of such metrics 
and goals, Army officials lack an effective means for assessing whether 
inventory is being managed as efficiently as possible and for tracking 
trends and the impact of any corrective actions. As discussed in this 
report, we determined that the Army had substantial amounts of 
inventory that exceeded requirements for all 4 years of our review. 
However, the consistent misalignment between inventory levels and 
current requirements are not readily revealed by the Army's current 
methods for measuring inventory management. The overall secondary 
inventory data we analyzed show that the Army carried about $1.29 in 
inventory for every $1 in requirements to meet its goals during the 4- 
year period of fiscal years 2004 through 2007. Such a metric, in 
combination with other cost metrics and established goals, could 
provide the Army with a capability to track trends and assess progress 
toward achieving greater cost efficiency. 

Demand Forecasting Has Been Inaccurate: 

Our review showed that demand forecasting for spare parts has been 
inaccurate. According to the Army regulation on centralized management 
of the Army supply system, the Army uses a computer model to forecast 
its spare parts requirements.[Footnote 14] The model uses the average 
monthly demand over the previous 24 months as a baseline, and it allows 
the demand forecast to be modified to account for expected future 
usage. Army officials stated that when demand data does not accurately 
reflect usage or forecasts for future usage are incorrect, the result 
is a misalignment between inventory and current requirements. For 
example, Army officials stated that at the beginning of the global war 
on terrorism, the average monthly demand was based on a peacetime 
operations tempo, which did not accurately reflect a wartime usage of 
items. They also stated that they did not always have complete or 
accurate information on the amounts or types of weapon systems to be 
used in the global war on terrorism, so they modified the demand 
forecast to account for expected future usage based on speculation. As 
a result, inventory did not always align with requirements. 

Army managers who responded to our survey most frequently cited changes 
in demand as the reason inventory did not align with current 
requirements. Demand may decrease, fluctuate, or not materialize at 
all, resulting in inventory exceeding current requirements; conversely, 
it may increase, resulting in inventory deficits. Table 8 shows the 
results of our representative survey of items with inventory excesses 
(160 items), and table 9 shows the results of our survey for items with 
inventory deficits (56 items). 

Table 8: Estimated Frequency of Reasons for Army Having Inventory That 
Exceeded Current Requirements: 

Reasons: Demands decreased, fluctuated, or did not materialize; 
Sample item count: 57; 
Percentage of estimated frequency: 63; 
95 percent, 2-sided confidence interval: (52% to 73%). 

Reasons: Changes in wearout or survival rate/washout; 
Sample item count: 7; 
Percentage of estimated frequency: 9; 
95 percent, 2-sided confidence interval: (3% to 18%). 

Reasons: Nonrecurring demands did not materialize; 
Sample item count: 17; 
Percentage of estimated frequency: 24; 
95 percent, 2-sided confidence interval: (14% to 36%). 

Reasons: Higher assembly or weapon system being phased out or reduced; 
Sample item count: 13; 
Percentage of estimated frequency: 17; 
95 percent, 2-sided confidence interval: (9% to 28%). 

Reasons: Item was/is being replaced or became obsolete; 
Sample item count: 23; 
Percentage of estimated frequency: 30; 
95 percent, 2-sided confidence interval: (20% to 42%). 

Reasons: Changes in fielding schedule of the weapon system or higher 
assembly; 
Sample item count: 4; 
Percentage of estimated frequency: 6; 
95 percent, 2-sided confidence interval: (2% to 15%). 

Reasons: Potential support of new weapon system by current item; 
Sample item count: 2; 
Percentage of estimated frequency: 2; 
95 percent, 2-sided confidence interval: (0.1% to 7%). 

Reasons: Minimum purchase quantity or value; 
Sample item count: 14; 
Percentage of estimated frequency: 11; 
95 percent, 2-sided confidence interval: (5% to 20%). 

Reasons: Projected repair changed or was canceled; 
Sample item count: 4; 
Percentage of estimated frequency: 4; 
95 percent, 2-sided confidence interval: (0.9% to 10%). 

Reasons: Procurement contracts for on-order items were not changed or 
terminated; 
Sample item count: 12; 
Percentage of estimated frequency: 10; 
95 percent, 2-sided confidence interval: (5% to 18%). 

Reasons: Inaccurate data used; 
Sample item count: 5; 
Percentage of estimated frequency: 6; 
95 percent, 2-sided confidence interval: (2% to 13%). 

Reasons: Other; 
Sample item count: 34; 
Percentage of estimated frequency: 46; 
95 percent, 2-sided confidence interval: (34% to 57%). 

Source: GAO survey of Army inventory managers. 

Notes: Percentage estimates are based on a limited sample size and have 
a margin of error of at most plus or minus 10 percent at the 95 percent 
confidence level. Reasons are not mutually exclusive; therefore, 
percentages do not total to 100. 

[End of table] 

These estimates are based on a stratified sample, and while item counts 
may be the same, percentage estimates may vary due to weighting. 

Table 9: Estimated Frequency of Reasons for Army Having Inventory 
Deficits: 

Reasons: Demands increased; 
Sample item count: 22; 
Percentage of estimated frequency: 46; 
95 percent, 2-sided confidence interval: (30% to 64%). 

Reasons: Changes in wearout or survival rate/washout; 
Sample item count: 4; 
Percentage of estimated frequency: 8; 
95 percent, 2-sided confidence interval: (2% to 20%). 

Reasons: Nonrecurring demands increased; 
Sample item count: 17; 
Percentage of estimated frequency: 32; 
95 percent, 2-sided confidence interval: (19% to 48%). 

Reasons: Next higher assembly/weapon systems are upgraded or new ones 
are added; 
Sample item count: 7; 
Percentage of estimated frequency: 14; 
95 percent, 2-sided confidence interval: (4% to 30%). 

Reasons: Item was/is being replaced and can no longer be procured; 
Sample item count: 6; 
Percentage of estimated frequency: 16; 
95 percent, 2-sided confidence interval: (6% to 33%). 

Reasons: Items are purchased on an annual basis; 
Sample item count: 6; 
Percentage of estimated frequency: 14; 
95 percent, 2-sided confidence interval: (5% to 30%). 

Reasons: Lost or delayed repair capability; 
Sample item count: 3; 
Percentage of estimated frequency: 7; 
95 percent, 2-sided confidence interval: (1% to 19%). 

Reasons: Qualified supplier not available; 
Sample item count: 3; 
Percentage of estimated frequency: 9; 
95 percent, 2-sided confidence interval: (2% to 25%). 

Reasons: Inaccurate data used; 
Sample item count: 4; 
Percentage of estimated frequency: 6; 
95 percent, 2-sided confidence interval: (0.8% to 20%). 

Reasons: Other; 
Sample item count: 20; 
Percentage of estimated frequency: 51; 
95 percent, 2-sided confidence interval: (33% to 69%). 

Source: GAO survey of Army inventory managers. 

Notes: Percentage estimates are based on a limited sample size and have 
a margin of error of at most plus or minus 10 percent at the 95 percent 
confidence level. Reasons are not mutually exclusive, therefore, 
percentages do not total to 100. 

These estimates are based on a stratified sample and while item counts 
may be the same, percentage estimates may vary due to weighting. 

[End of table] 

Responses categorized as "other" varied but included issues related to 
lack of data, obsolescence, or other explanations of demand changes. 
For example, Army managers stated that the 2005 Base Realignment and 
Closure (BRAC) Commission recommended a supply transfer of consumable 
items from the Army to DLA that was under way during the time of our 
review. Army managers who participated in the survey could not provide 
information on some of these items because prior data was not retained. 

Our discussions with Army managers provided examples that illustrate 
the challenges they face in predicting demands for items due to changes 
in plans, policy, or repair schedules: 

* In anticipation of higher usage, the Army purchased an additional 95 
parts of a calibration tool that supports the UH-60 Black Hawk 
Helicopter. However, because the increased usage did not occur, in 
fiscal year 2007, the Army had 130 parts that exceeded current 
requirements, valued at $7.4 million. 

* Conversely, an unanticipated increase in operational demand led to an 
inventory deficit of an item that supports the OH-58D Kiowa Warrior 
helicopter. This helicopter had higher-than-expected usage, which 
increased the need for repairs and replacements through procurement. In 
fiscal year 2007, the Army had an inventory deficit of 128 parts, 
valued at $1.2 million. 

* A change in an overhaul repair program for a shipping and storage 
container used to store and transport the drive shaft for the M1 Abrams 
Tank resulted in excess inventory. As stated by an Army manager with 
whom we spoke and according to Army records, in fiscal year 2007, the 
Army had 272 on-hand units, valued at over $0.4 million, that exceeded 
current requirements because the Army's delay of the overhaul repair 
program for the Abrams Tank caused demands not to materialize. 

* Having identified a defect in some of the batteries used on the 
Patriot Missile System, the Army procured 350 new batteries. While 
awaiting production, however, the Army developed a repair for the 
defective batteries. The Army could not cancel the procurement order, 
resulting in an on-hand excess of 619 items, valued at about $0.6 
million. 

* Another example of multiple supply sources resulting in excess 
inventory concerns the corner actuator used to support the hydraulic 
suspension and steering for the M9 Armored Combat Earthmover vehicle. 
The Army made an emergency purchase from a sole source contractor to 
ensure that sufficient parts would be available while it concurrently 
developed a repair program. The purchases and repaired assets increased 
on-hand inventory beyond current requirements, resulting in an excess 
quantity of 836 parts, valued at $7.7 million. 

Army officials stated that forecasts rely heavily on accurate demand 
rates and relatively stable demand data. They stated in June that, 
since demand rates had achieved some stability, forecasts had improved. 
In the future, however--particularly as operations in Southwest Asia 
decrease---they indicated that they expect to see more difficulties in 
accurately forecasting future demands for parts. 

Army Is Taking Steps to Improve Forecasting: 

The Army has taken steps designed to improve its inventory management. 
In January 2008, the Army began an evaluation of its secondary 
inventory management processes. Army officials stated that the impetus 
for the review was the need to manage the effects of the Army's 
increased operations tempo, which had resulted in higher usage of 
secondary inventory. However, because the duration of the heightened 
operations tempo was unknown, the Army wanted to improve its 
forecasting processes to better account for a changing operational 
environment. 

As part of its supply planning assumptions for fiscal year 2009, the 
Army shortened the forecast period used by managers to determine 
procurement decisions. The Army issued guidance in October 2008 
directing inventory managers to set a forecast period using the 
previous 6 months for missiles and the previous 12 months for all other 
secondary items.[Footnote 15] Army officials stated that, based on 
their evaluation, shortening the forecast period from the previous 24 
months would provide managers the ability to better capture changing 
demand patterns, allowing them to adjust their purchase decisions to 
accommodate new force patterns. Army officials believe that shortening 
the forecast period should help capture changes to demand in a more 
real-time fashion. 

The Army's guidance also directs managers to update forecast models 
based on the readiness portion of the Army Operations Update to match 
actual quantities of weapon systems being used in Southwest Asia. 
[Footnote 16] According to Army officials, previous models were updated 
based on estimates that were not always timely or accurate. Army 
officials stated that the readiness portion of the Army Operations 
Update reflects the actual quantities of weapons systems as reported by 
commanders in Southwest Asia. Army officials believe that these changes 
should provide more accurate and timely information to item managers, 
allowing for better purchase decisions. 

The Army guidance was issued as we were completing our audit work. 
Therefore, we were unable to assess whether these changes to the 
forecasting model will be sufficient to address this long-standing 
problem. Since early 1990, when we began reporting on this issue, 
inaccurate demand forecasts have consistently been identified as a key 
cause for DOD's inventory not aligning with requirements. The actions 
directed by the Army could address some of these challenges, and they 
have been consistent with recommendations we made in our prior work. In 
our report on the Air Force's management of spare parts, we recommended 
that the Air Force evaluate reasons for decreases in demand and 
determine actions needed to address these decreases.[Footnote 17] The 
Army's evaluation of decreases in demand has identified the 24-month 
forecast period as a contributing factor, and its new guidance 
constitutes a step toward addressing the issue. We also recommended in 
a previous report on critical parts shortages that the Army should 
provide item managers with operational information in a timely manner 
so managers can adjust their requirements forecasting.[Footnote 18] The 
Army's guidance directing managers to use actual quantities of weapon 
systems as reported in the readiness portion of the Army Operations 
Update constitutes another step toward addressing this issue. Army 
officials stated that the primary purpose of the guidance was to 
improve the performance of inventory rather than to reduce the amount 
of inventory that exceeds requirements. While Army officials expect 
that improved forecasting could result in reductions in excess 
inventory, the Army has yet to develop processes to measure the 
effectiveness of these actions on reducing excess inventory. 

Army Has Opportunity to Increase Its Oversight of Inventory Management: 

The Army has an opportunity to increase its ability to provide 
oversight of inventory management. Recently, the Army established a 
chief management officer for business transformation. However, it has 
not defined whether and how the chief management officer will have a 
role overseeing inventory management improvement. The costs of DOD's 
business operations have been of continuing concern. In April 2008, for 
example, the Defense Business Board noted that DOD had not aggressively 
reduced the overhead costs related to supporting the warfighter, which 
accounted for about 42 percent of DOD's total spending each year. The 
Defense Business Board recommended that DOD align strategies to focus 
on reducing overhead while supporting the warfighter.[Footnote 19] 

In May 2007, DOD established a chief management officer position with 
responsibility for ensuring that business transformation policies and 
programs are designed and managed to improve performance standards, 
economy and efficiency. In 2008, the Army designated the Under 
Secretary of the Army as its chief management officer responsible for 
business transformation. Although the role of the Army's chief 
management officer is still being developed, according to existing Army 
guidance, one of the Under Secretary of the Army's roles was to provide 
oversight of policy, planning, coordination, and execution of matters 
related to logistics.[Footnote 20] However, it is unclear whether 
inventory management was included as part of this existing oversight. 
The substantial value of the Army's inventory and the systemic 
challenges that we have identified since the early 1990s suggest that 
inventory management can be improved. Accordingly, the new designation 
of the chief management officer provides the Army an opportunity to 
enhance oversight of inventory management, as well as gauge the 
effectiveness of inventory management improvement efforts. 

Conclusions: 

The Army accumulates high levels of secondary inventory each year that 
exceed current requirements without justifying that these inventory 
levels are sized to minimize DOD's investment. When the Army invests in 
the purchase of inventory items that become excess to its requirements, 
these funds are not available to meet other military needs. Taking 
steps to reduce the high levels of inventory exceeding requirements 
could help to ensure that DOD is meeting supply performance goals at 
least cost. Among other things, cost-efficiency metrics and goals that 
reveal the existence of inventory excesses and deficits could provide a 
basis for effective management and oversight of inventory reduction 
efforts. Much of the inventory that exceeded current requirements or 
had inventory deficits resulted from inaccurate demand forecasts. To 
its credit, the Army has evaluated the unpredictability of demand and 
has taken steps that it believes will enhance flexibility in adapting 
to fluctuations in demand. Implementation of the plan, evaluation of 
the results, and continued monitoring could also assist in addressing 
this long-standing problem. Finally, since inventory management is part 
of the Army's broader business operations and transformation, it is 
reasonable to expect the newly established chief management officer to 
exercise some level of oversight of inventory management improvement 
efforts taken by the Army. Strengthening the Army's inventory 
management--while maintaining high levels of supply availability and 
meeting warfighter needs--could reduce support costs and free up funds 
for other needs. 

Recommendations for Executive Action: 

To improve the management of the Army's secondary inventory, we 
recommend that the Secretary of Defense direct the Secretary of the 
Army to take the following three actions: 

* Establish metrics and goals for tracking and assessing the cost 
efficiency of inventory management and incorporate these into existing 
management and oversight processes. 

* Evaluate the effectiveness of changes to demand forecasting 
procedures that were set forth in the Army's October 2008 guidance, 
including measuring the impact on reducing inventory that exceeds 
requirements, and based on that evaluation, take additional actions as 
appropriate to identify and correct systemic weaknesses in forecasting 
procedures. 

* Monitor the effectiveness of providing item managers with operational 
information in a timely manner so they can adjust modeled requirements 
as necessary. 

We also recommend that the Secretary of the Army direct the Army's 
Chief Management Officer to exercise oversight of Army inventory 
management improvements to align improvement efforts with overall 
business transformation and to reduce support costs. This oversight 
role should not replace or eliminate existing operational oversight 
responsibilities for inventory management that are exercised by other 
Army offices, but should ensure that the Army maintains a long-term 
focus for making systemic improvements where needed and for 
strategically aligning such changes with overall transformation 
efforts. 

Agency Comments and Our Evaluation: 

In its written comments on a draft of this report, DOD agreed with 
three of our recommendations and disagreed with one recommendation. On 
the basis of DOD's comments, we have modified one of our 
recommendations. The department's written comments are reprinted in 
appendix II. 

DOD agreed with our recommendation that the Army establish metrics and 
goals for tracking and assessing the cost efficiency of inventory 
management. However, DOD did not provide information on planned 
corrective actions. According to DOD, the Army has already established 
inventory metrics and readiness goals which it evaluates during 
periodic reviews. DOD also stated that the Army's primary inventory 
goals are to achieve high stock availability and low non-mission- 
capable supply rates for its warfighting systems and capabilities, and 
that the Army has current inventory metrics that mirror those in 
commercial inventory management. While the metrics cited by DOD in its 
response may be useful tools for assessing cost efficiency, we could 
not determine on the basis of our review that the Army was using these 
or other metrics to track and assess cost efficiency and to make 
management decisions aimed at improving cost efficiency. DOD, in its 
written comments, also did not provide information on how the Army may 
be using existing metrics to improve cost efficiency. Therefore, we 
continue to believe that the Army should place a greater emphasis on 
setting cost efficiency goals, measuring progress, and establishing 
accountability for cost efficiency through its existing management and 
oversight processes. 

DOD concurred with our recommendations that the Army evaluate the 
effectiveness of changes to demand forecasting procedures that were set 
forth in the Army's October 2008 guidance and that the Army monitor the 
effectiveness of providing item managers with operational information 
in a timely manner. According to DOD, the Army will evaluate the 
effectiveness of its corrective actions beginning in August 2009, again 
in February 2010, and periodically thereafter during quarterly reviews. 
We believe this action is responsive to these recommendations. 

DOD disagreed with our recommendation that the Secretary of the Army 
direct the Army's Chief Management Officer to exercise oversight of 
Army inventory management improvements to align improvement efforts 
with overall business transformation and to reduce support costs. DOD 
stated that inventory oversight is the operational responsibility of 
the Army's Life Cycle Management Commands and appropriately assigned 
under the combined oversight of the Army G-4, the Assistant Secretary 
of the Army, Financial Management and Comptroller, and the Army 
Materiel Command. DOD also stated that the Under Secretary of the Army, 
as the Chief Management Officer, at the department-level, synchronizes 
strategic systems and processes across the enterprise. We do not 
dispute the need to maintain existing oversight responsibilities for 
Army inventory management, and we have modified our recommendation to 
make this clear. However, we disagree with DOD's position that the 
Army's Chief Management Officer should not have an oversight role. 
First, the existing combined oversight shared by Army staff and the 
Army Materiel Command may not be sufficient to ensure long-term change. 
As we stated previously, for the 4-year period of our review, the 
Army's inventory exceeded current requirements by $3.6 billion. While 
we are encouraged that the Army has taken steps designed to improve 
inventory management, these steps have occurred only recently compared 
to the systemic challenges related to inventory management that we have 
reported on since the 1990s. Given the substantial value of the Army's 
inventory, exercising oversight of inventory management is essential, 
and assigning additional oversight responsibility to a department-level 
official, such as the Chief Management Officer, could ensure that a 
continuous focus is maintained. Additionally, since the Army's Chief 
Management Officer operates at the department-level and is responsible 
for synchronizing strategic systems and processes across the 
enterprise, this individual would be uniquely suited to exercise 
oversight as part of the Army's broader business transformation 
efforts. 

Finally, directing the Army's Chief Management Officer to exercise 
oversight of Army inventory management improvement efforts could make 
oversight operations more uniform across the Department of Defense. In 
its written response to our review of the Navy's inventory management, 
DOD stated that the Navy is developing a business transformation 
implementation strategy to align with Office of the Secretary of 
Defense actions in this area, and that the Navy will determine the 
appropriate role its Chief Management Officer should exercise in 
inventory management oversight.[Footnote 21] Accordingly, we continue 
to believe that our recommendation has merit. 

We are sending copies of this report to interested congressional 
committees; the Secretary of Defense; the Secretary of the Army; the 
Under Secretary of Defense for Acquisition, Technology, and Logistics; 
and the Director, Office of Management and Budget. In addition, the 
report will be available at no charge on the GAO Web site at 
[hyperlink, http://www.gao.gov/]. 

If you or your staff have any questions concerning this report, please 
contact me on (202) 512-8365 or solisw@gao.gov. Contact points for our 
Offices of Congressional Relations and Public Affairs may be found on 
the last page of this report. Key contributors to this report are 
listed in appendix III. 

Signed by: 

William M. Solis: 
Director, Defense Capabilities and Management: 

[End of section] 

Appendix I: Scope and Methodology: 

To determine the extent to which the Army's on-hand and on-order 
secondary inventory reflects the amount of inventory needed to support 
current requirements, we obtained the Central Secondary Item 
Stratification Budget Summary and item-specific reports for the Army's 
Aviation and Missile Command (AMCOM) and the Tank-automotive and 
Armaments Command (TACOM), including summary reports and item-specific 
data as of September 30 for fiscal years 2004 through 2007. Our 
analysis did not include the Army's Communication and Electronics 
Command (CECOM) because the information system used to manage secondary 
inventory was not able to provide item-specific data for the period of 
our review. Stratification reports serve as a budget request 
preparation tool and a mechanism for matching assets to requirements. 
Our analysis was based on analyzing the Army's item stratifications 
within the opening position table of the Central Secondary Item 
Stratification Reports.[Footnote 22] To validate the data in the budget 
stratification reports, we generated summary reports using electronic 
data and verified our totals against the summary stratification reports 
obtained from the Army. The Army secondary inventory data are 
identified by unique stock numbers for each spare part, such as an 
engine for a particular vehicle, which we refer to as unique items. The 
Army may have in its inventory multiple quantities of each unique item, 
which we refer to as individual parts. We calculated the value of each 
unique item by multiplying the quantity of the item's individual parts 
by the item's unit price, which is the latest acquisition cost for the 
item. 

After discussing the results with Army officials, we determined that 
the data were sufficiently reliable for the purposes of our analysis 
and findings. Upon completion of the data validation process, we 
revalued the Army's secondary inventory items identified in its budget 
stratification summary reports because these reports value useable 
items and items in need of repair at the same rate, and do not take 
into account the repair cost of repairing broken items. We computed the 
new value for items in need of repair by subtracting repair costs from 
the unit price for each item. We also removed overhead charges from the 
value of each item. In presenting the value of inventory in this 
report, we converted then-year dollars to constant fiscal year 2007 
dollars using Department of Defense (DOD) Operations and Maintenance 
price deflators.[Footnote 23] 

We consider the Army to have inventory exceeding current requirements 
if it has more inventory than is needed to satisfy its requirements 
based on the opening position table of the Army's budget stratification 
report. Collectively, these requirements are referred to by DOD as the 
"requirements objective," defined as the maximum authorized quantity of 
stock for an item.[Footnote 24] However, if the Army has more inventory 
on hand or on order than is needed to satisfy its requirements, it does 
not consider the inventory beyond the requirements to be unneeded. 
Instead, the Army uses the inventory that is beyond its requirements to 
satisfy future demands over a 2-year period, economic retention 
requirements,[Footnote 25] and contingency retention requirements. 
[Footnote 26] Only after applying inventory to satisfy these additional 
requirements would the Army consider that it has more inventory than is 
needed and would consider this inventory for potential reutilization or 
disposal.[Footnote 27] In commenting on our past reports, DOD and the 
other services have disagreed with our definition of inventory that was 
not needed to satisfy current operating requirements because it 
differed from the definition that is used for the inventory budget 
process. We do not agree with the Army's practice of not identifying 
inventory used to satisfy these additional requirements as excess 
because it overstates the amount of inventory needed to be on hand or 
on order by billions of dollars. The Army's requirements determination 
process does not consider these additional requirements when it 
calculates the amount of inventory needed to be on hand or on order, 
which means that if the Army did not have enough inventory on hand or 
on order to satisfy these additional requirements, the requirements 
determination process would not result in additional inventory being 
purchased to satisfy these requirements. We consider the Army to have 
inventory deficits if levels of on-hand and on-order inventory are 
insufficient to meet the requirements objective. 

To determine the extent to which the Army's on-order and on-hand 
secondary inventory reflects the amount of inventory needed to support 
requirements, we reviewed DOD and Army inventory management guidance, 
past GAO products on DOD and Army inventory management practices for 
secondary inventory items, and other related documentation. We also 
created a database which compared the Army's current inventory to its 
current requirements and computed the amount and value of secondary 
inventory exceeding or not meeting current requirements. Additionally, 
to understand whether the inventory not needed to support requirements 
had improved in relation to its years of supply, we calculated the 
number of supply years a given item would have based on its quantity 
and demand at the time of stratification in September 2005, September 
2006, and September 2007. 

We developed a survey to estimate the frequency of reasons why the Army 
maintained items in inventory that were not needed to support 
requirements or that did not meet requirements. The survey asked 
general questions about the higher assembly (component parts) and/or 
weapon systems that the items support, and the date of the last 
purchase. In addition, we asked survey respondents to identify the 
reason(s) for having inventory that exceeded current requirements or 
had an inventory deficit. We provided potential reasons as responses 
from which they could select based on reasons identified in some of our 
prior work. Since the list was not exhaustive, we provided an open- 
ended response option to allow other reasons to be provided. In 
addition to expert technical review of the questionnaire by an 
independent methodologist, we conducted pretests with Army managers 
from TACOM and AMCOM prior to sending out the final survey instrument. 
We revised the survey instrument accordingly based on findings from the 
pretests. 

We sent this questionnaire electronically to specific Army managers in 
charge of sampled unique items at two of the Army's inventory control 
point locations in Huntsville, Alabama and Warren, Michigan. To 
estimate the frequency of reasons for inventory not needed to meet 
requirements and inventory deficits, we drew a stratified random 
probability sample of 220 unique items--153 unique secondary inventory 
items not needed to support requirements and 67 with inventory 
deficits--from a study population of 45,007 items--30,222 with 
inventory not needed to meet requirements and 14,785 with inventory 
deficits. Based on our analysis of the Army stratification data, for 
fiscal year 2007, there were 26,535 unique items with on-hand inventory 
not needed to meet requirements, and 3,687 unique items with on-order 
inventory not needed to meet requirements. These categories identified 
a combined value of $4.4 billion of inventory not needed to meet 
requirements. All of these items met our criteria to be included in our 
study population of items not needed to meet requirements. 
Additionally, based on our analysis of stratification data, all of the 
14,785 unique items with inventory deficits, valued at $3.4 billion, 
met our criteria to be included in our deficit study population. 

We sent 216 electronic questionnaires--one questionnaire for each item 
in the sample--to the 131 Army managers identified as being responsible 
for these items. Four of the items in our sample were determined to be 
out of scope, because three items did not have item managers and had 
low quantities and values associated, and one item was randomly 
selected at two commands, so the item was removed from one command and 
left for the other command with a higher quantity to answer. 

Table 10 divides TACOM and AMCOM's on-hand excess, on-order excess and 
deficit inventory into three substratum, each by the amount of supply 
for Fiscal Year 2007. The divisions of the population, sample, and 
respondents across the strata are also shown in table 10. We received 
187 responses for the questionnaire. Each sampled item was subsequently 
weighted in the final analysis to represent all the members of the 
target in-scope population. 

Table 10: Sample Disposition for Fiscal Year 2007 Items: 

Stratum: AMCOM--On-Hand Excess--0 to 2 Years of Supply; 
Total population: 4,255; 
Total sample size: 29; 
Out-of-scope cases: 2; 
Number of responses: 21. 

Stratum: AMCOM--On-Hand Excess--More than 2 Years of Supply; 
Total population: 1,926; 
Total sample size: 14; 
Out-of-scope cases: 0; 
Number of responses: 13. 

Stratum: AMCOM--On-Hand Excess--No Demand or Nonrecurring Only; 
Total population: 3,355; 
Total sample size: 23; 
Out-of-scope cases: 0; 
Number of responses: 19. 

Stratum: AMCOM--On-Order Excess--0 to 2 Years of Supply; 
Total population: 351; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 3. 

Stratum: AMCOM--On-Order Excess--More than 2 Years of Supply; 
Total population: 17; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 4. 

Stratum: AMCOM--On-Order Excess--No Demand or Nonrecurring Only; 
Total population: 53; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 5. 

Stratum: AMCOM--Deficits; 
Total population: 4,738; 
Total sample size: 33; 
Out-of-scope cases: 2; 
Number of responses: 28. 

Stratum: TACOM--On-Hand Excess--0 to 2 Years of Supply; 
Total population: 1,957; 
Total sample size: 7; 
Out-of-scope cases: 0; 
Number of responses: 6. 

Stratum: TACOM--On-Hand Excess--More than 2 Years of Supply; 
Total population: 2,997; 
Total sample size: 10; 
Out-of-scope cases: 0; 
Number of responses: 10. 

Stratum: TACOM--On-Hand Excess--No Demand or Nonrecurring Only; 
Total population: 12,045; 
Total sample size: 40; 
Out-of-scope cases: 0; 
Number of responses: 30. 

Stratum: TACOM--On-Order Excess--0 to 2 Years of Supply; 
Total population: 1,367; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 5. 

Stratum: TACOM--On-Order Excess--More than 2 Years of Supply; 
Total population: 490; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 5. 

Stratum: TACOM--On-Order Excess--No Demand or Nonrecurring Only; 
Total population: 1,409; 
Total sample size: 5; 
Out-of-scope cases: 0; 
Number of responses: 5. 

Stratum: TACOM--Deficits; 
Total population: 10,047; 
Total sample size: 34; 
Out-of-scope cases: 0; 
Number of responses: 33. 

Stratum: Total; 
Total population: 45,007; 
Total sample size: 220; 
Out-of-scope cases: 4; 
Number of responses: 187. 

Source: GAO analysis of Army budget stratification data and survey 
responses. 

[End of table] 

At the time of this review, the Army was undergoing secondary inventory 
supply transfer actions as a part of a larger 2005 Base Realignment and 
Closure (BRAC) recommendation.[Footnote 28] In our survey of 216 items, 
we identified 38 items that were a part of this supply transfer to the 
Defense Logistics Agency (DLA). Most item managers overseeing these 
previously Army-managed items stated that they no longer retained the 
data to complete our survey; therefore, these DLA-transferred items are 
reflected in the "other" category of our sample results in tables 8 and 
9. 

Because we followed a probability procedure based on random selections, 
our sample of unique items is only one of a large number of samples 
that we might have drawn. Because each sample could have provided 
different estimates, we express our confidence in the precision of our 
particular sample's results in 95 percent confidence intervals. These 
are intervals that would contain the actual population values for 95 
percent of the samples we could have drawn. As a result, we are 95 
percent confident that each of the confidence intervals in this report 
will include the true values in the study population. 

In addition to sampling errors, the practical difficulties of 
conducting any questionnaire may introduce errors, commonly referred to 
as nonsampling errors. For example, difficulties in how a particular 
question is interpreted, in the sources of information that are 
available to respondents, or in how the data are entered into a 
database or were analyzed can introduce unwanted variability into the 
questionnaire results. We took steps in the development of the 
questionnaire, the data collection, and the data analysis to minimize 
these nonsampling errors. We reviewed each questionnaire to identify 
unusual, incomplete, or inconsistent responses and followed up with 
Army item managers by telephone and e-mail to clarify those responses. 
In addition, we performed computer analyses to identify inconsistencies 
and other indicators of errors and had a second independent reviewer 
for the data analysis to further minimize such error. 

To determine reasons for the types of answers given in the 
questionnaires, we held 30 face-to-face discussions with Army inventory 
managers, of which 14 were in our sample. We judgmentally selected some 
TACOM and AMCOM items that had unusual or high on-hand, on-order, and 
deficit inventory. During these discussions we obtained additional 
detailed comments and documentation related to demand, demand 
forecasting, acquisitions, retention, and disposal actions. 

We conducted this performance audit from February 2008 to January 2009 
in accordance with generally accepted government auditing standards. 
Those standards require that we plan and perform the audit to obtain 
sufficient, appropriate evidence to provide a reasonable basis for our 
findings and conclusions based on our audit objectives. We believe that 
the evidence obtained provides a reasonable basis for our findings and 
conclusions based on our audit objectives. On the basis of information 
obtained from the Army on the reliability of its inventory management 
systems' data, and the survey results and our follow-up analysis, we 
believe that the data used in this report were sufficient reliable for 
reporting purposes. 

[End of section] 

Appendix II: Comments from the Department of Defense: 

Department of Defense: 
Deputy Under Secretary Of Defense For Logistics And Materiel Readiness: 
3500 Defense Pentagon: 
Washington, DC 20301-3500: 

December 19, 2008: 

Mr. William M. Solis: 
Director, Defense Capabilities and Management: 
U.S. Government Accountability Office: 
441 G Street, N.W. 
Washington, DC 20548: 

Dear Mr. Solis: 

This is the Department of Defense (DoD) response to the Government 
Accountability Office (GAO) draft report, GAO-09-199, "Defense 
Inventory: Army Needs to Evaluate Impact of Recent Actions to Improve 
Demand Forecasts for Spare Parts," dated November 21, 2008 (GAO Code 
351088). The GAO recommends that the Army strengthen inventory 
management by incorporating cost efficiency metrics and goals, 
evaluating and improving demand forecasting procedures, and monitoring 
effectiveness of providing operational information to item managers. 
The DoD concurs with these three recommendations. However, the DoD does 
not concur on the fourth recommendation which states that the Army 
should provide oversight of inventory management through the Army's 
chief management officer. Inventory oversight is the operational 
responsibility of the Army's Life Cycle Management Commands and is 
appropriately assigned under the combined oversight of the Army G-4, 
the Assistant Secretary of the Army, Financial Management and 
Comptroller, and the Army Materiel Command. 

Detailed comments on the draft report recommendations are included in 
the enclosure. The DoD appreciates the opportunity to comment on the 
report. 

Signed by: 

Jack Bell: 

Enclosure: As stated: 

GAO Draft Report - Dated November 21, 2008: 
GAO Code 351088/GAO-09-199: 

"Defense Inventory: Army Needs to Evaluate Impact of Recent Actions to
Improve Demand Forecasts for Spare Parts" 

Department Of Defense Comments To The Recommendations: 

Recommendation 1: The GAO recommends that the Secretary of Defense 
direct the Secretary of the Army to establish metrics and goals for 
tracking and assessing the cost efficiency of inventory management and 
incorporate these into existing management and oversight processes. 

DoD Response: Concur. The Army has already established inventory 
metrics and readiness goals, which the Army evaluates during its 
quarterly Due Diligence and monthly Army Working Capital Fund Supply 
Management (AMCF SMA) Review. The Army's primary inventory goals are to 
achieve high stock availability and low non-mission capable supply 
rates for its war fighting systems and capabilities. The Army's current 
metrics mirror those in commercial inventory management and include: 
inventory turns, inventory levels at points of service, order quantity 
costs, critical inventory levels (also known as reorder point 
levels/costs), stock to sale ratios, gross margin of return on 
investment and inventory carrying rates. 

Recommendation 2: The GAO recommends that the Secretary of Defense 
direct the Secretary of the Army to evaluate the effectiveness of 
changes to demand forecasting procedures that were set forth in the 
Army's October 2008 guidance, including measuring the impact on 
reducing inventory that exceeds requirements, and based on that 
evaluation, take additional actions as appropriate to identify and 
correct systemic weaknesses in forecasting procedures. 

DoD Response: Concur. The Army will evaluate the effectiveness of its 
demand forecasting guidance beginning in August 2009 (following the 
July 2009 Stratification), in February 2010 (following the December 
2009 Stratification), and periodically thereafter during the quarterly 
Due Diligence reviews. The Army expects that as demands and materiel 
returns remain relatively stable (or as planned), the total global 
asset posture (on hand and due in) will reduce, while also maintaining 
sufficient stocks to meet operational readiness requirements. 

Recommendation 3: The GAO recommends that the Secretary of Defense 
direct the Secretary of the Army to monitor the effectiveness of 
providing item managers with operational information in a timely manner 
so they can adjust modeled requirements as necessary. 

DoD Response: Concur. The Army will monitor the effectiveness of 
providing item managers with timely operational information beginning 
in August 2009 (following the July 2009 Stratification), in February 
2010 (following the December 2009 Stratification), and periodically 
thereafter during the quarterly Due Diligence reviews. Item managers 
will continue to base their procurement and repair decisions against 
the stratification recommendations and the latest materiel return and 
demand rate assumptions, which help to identify conditions different 
than planned. 

Recommendation 4: The GAO recommends that the Secretary of the Army 
direct the Army's Chief Management Officer to exercise oversight of 
Army inventory management improvements to align improvement efforts 
with overall business transformation and to reduce support costs.
DoD RESPONSE: Non-Concur. Inventory oversight is the operational 
responsibility of the Army's Life Cycle Management Commands and 
appropriately assigned under the combined oversight of the Army G-4, 
the Assistant Secretary of the Army, Financial Management and 
Comptroller, and the Army Materiel Command. The Under Secretary of the 
Army, as the Chief Management Officer, at the department-level, 
synchronizes strategic systems and processes across the enterprise. 

[End of section] 

Appendix III: GAO Contact and Staff Acknowledgements: 

GAO Contact: 

William M. Solis, (202) 512-8365 or solisw@gao.gov: 

Staff Acknowledgements: 

In addition to the contact named above, Thomas Gosling, Assistant 
Director; Carl Barden; Aisha Cabrer; Jim Melton; Steve Pruitt; Carl 
Ramirez; Minette Richardson; and Cheryl Weissman made key contributions 
to this report. 

[End of section] 

Footnotes: 

[1] Secondary inventory items include reparable components, subsystems, 
and assemblies other than major end items (e.g., tanks and 
helicopters), consumable repair parts, bulk items and materiel, 
subsistence, and expendable end items, including clothing and other 
personal gear. 

[2] This was the most recent data available at the time we began our 
review. 

[3] GAO, Defense Inventory: Opportunities Exist to Save Billions by 
Reducing Air Force's Unneeded Spare Parts Inventory, [hyperlink, 
http://www.gao.gov/products/GAO-07-232] (Washington, D.C.: Apr. 27, 
2007); and Defense Inventory: Management Actions Needed to Improve the 
Cost Efficiency of the Navy's Spare Parts Inventory, [hyperlink, 
http://www.gao.gov/products/GAO-09-103] (Washington, D.C.: Dec. 12, 
2008). 

[4] DOD requires each service and the DLA to prepare inventory 
stratification reports semi-annually to match assets to requirements. 

[5] For the period of our review, CECOM used the Logistics 
Modernization Program to manage its secondary inventory, while the 
other Army commands used the Commodity Command Standard System. CECOM 
officials stated that item-specific data will be available beginning 
with the fiscal year 2008 stratification report. 

[6] The Army secondary inventory data are identified by unique stock 
numbers for each spare part, such as a component for an engine, which 
we refer to as unique items. The Army may have in its inventory 
multiple quantities of each unique item, which we refer to as 
individual parts. 

[7] DOD Comptroller, National Defense Budget Estimates for FY 2009, 
March 2008, p. 47. 

[8] Department of Defense Supply Chain Materiel Management Regulation 
4140.1-R, p. 207 (May 2003). 

[9] For more detailed results, see table 8. 

[10] The Army G-4 issued a memorandum to assist the Army Materiel 
Command in forecasting spare parts requirements. This memorandum 
adjusts planning assumptions for the fiscal year 2009 Army Working 
Capital Fund budget preparation "in light of a potentially changing 
operational and resource environment." 

[11] Department of Defense Directive 4140.1, Supply Chain Materiel 
Management Policy (April 2004), establishes policy and responsibilities 
for materiel management. The Department of Defense Supply Chain 
Materiel Management Regulation 4140.1-R (May 23, 2003) implements this 
directive. 

[12] As noted earlier, CECOM was excluded from the scope of our review 
because that command lacked item-specific inventory stratification 
data. 

[13] Department of Defense Supply Chain Materiel Regulation 4140.1-R, 
C1.5.1 (May 23, 2003). 

[14] Army Regulation 710-1, Centralized Management of the Army Supply 
System (Sept. 20, 2007). 

[15] Department of the Army, Office of the Deputy Chief of Staff, G-4 
Memorandum, Army Working Capital Fund Planning Assumptions for FY 2009 
(Oct. 6, 2008). 

[16] The Army Operations Update is a daily briefing delivered by the 
Army staff to the Army's leadership that includes information on 
personnel, operations, and equipment readiness. 

[17] [hyperlink, http://www.gao.gov/products/GAO-07-232], p. 25. 

[18] GAO, Defense Logistics: Actions Needed to Improve the Availability 
of Critical Items during Current and Future Operations, [hyperlink, 
http://www.gao.gov/products/GAO-05-275], (Washington, D.C.: Apr. 8, 
2005). 

[19] Defense Business Board, Task Group Report on Tooth-to-Tail 
Analysis, FY08-2 (April 2008). The Deputy Secretary of Defense tasked 
the Board to assess and make recommendations regarding the relationship 
between the force structure executing the Department's major combat and 
irregular warfare missions ("tooth") and the infrastructure used to 
manage and support those forces ("tail"). 

[20] Army General Orders No. 03, Assignment of Functions and 
Responsibilities within Headquarters, Department of the Army, 
(Washington, D.C., July 9, 2002). The Army is currently developing an 
update to this order. See Army General Orders No. 00, Managing the 
Headquarters, Department of the Army, (Washington, D.C., March 9, 
2007). 

[21] [hyperlink, http://www.gao.gov/products/GAO-09-103]. 

[22] The Opening Position table of the Army's Central Secondary Item 
Stratification Report shows current requirements as of a certain cutoff 
date and does not include any forecasted requirements or simulations. 

[23] DOD Comptroller, National Defense Budget Estimates for FY2009, 
March 2008, p. 47 

[24] Department of Defense Supply Chain Materiel Management Regulation 
4140.1-R, p.207 (May 2003). 

[25] Economic retention inventory includes items that have been 
determined to be more economical to keep than to dispose of because 
they are likely to be needed in the future. Economic retention 
inventory is not applied to on-order inventory not needed to satisfy 
requirements. 

[26] Contingency retention inventory exceeds economic retention 
inventory (items that are more economical to keep than to dispose of) 
and would normally be processed for disposal but is retained for 
specific contingencies. 

[27] Potential reutilization and/or disposal materiel exceeds 
contingency retention and has been identified for possible disposal but 
with potential for reutilization. 

[28] GAO, Military Base Realignments and Closures: Transfer of Supply, 
Storage, and Distribution Functions from Military Services to Defense 
Logistics Agency, [hyperlink, http://www.gao.gov/products/GAO-08-121R] 
(Washington, D.C.: Oct. 26, 2007). 

[End of section] 

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