This is the accessible text file for GAO report number GAO-11-872T 
entitled 'Economic Development: Efficiency and Effectiveness of 
Fragmented Programs Are Unclear' which was released on July 27, 2011. 

This text file was formatted by the U.S. Government Accountability 
Office (GAO) to be accessible to users with visual impairments, as 
part of a longer term project to improve GAO products' accessibility. 
Every attempt has been made to maintain the structural and data 
integrity of the original printed product. Accessibility features, 
such as text descriptions of tables, consecutively numbered footnotes 
placed at the end of the file, and the text of agency comment letters, 
are provided but may not exactly duplicate the presentation or format 
of the printed version. The portable document format (PDF) file is an 
exact electronic replica of the printed version. We welcome your 
feedback. Please E-mail your comments regarding the contents or 
accessibility features of this document to Webmaster@gao.gov. 

This is a work of the U.S. government and is not subject to copyright 
protection in the United States. It may be reproduced and distributed 
in its entirety without further permission from GAO. Because this work 
may contain copyrighted images or other material, permission from the 
copyright holder may be necessary if you wish to reproduce this 
material separately. 

United States Government Accountability Office: 
GAO: 

Testimony: 

Before the Subcommittee on Economic Development, Public Building, and 
Emergency Management, Committee on Transportation and Infrastructure, 
House of Representatives: 
 
For Release on Delivery: 
Expected at 10:30 a.m. EDT: 
Wednesday, July 27, 2011: 

Economic Development: 

Efficiency and Effectiveness of Fragmented Programs Are Unclear: 

Statement of William B. Shear, Director: 
Financial Markets and Community Investment 

GAO-11-872T: 

Chairman Denham, Ranking Member Norton, and Members of the 
Subcommittee: 

I am pleased to be here to discuss the potential for overlap, 
duplication and fragmentation in economic development programs. In 
March 2011 and more recently in May 2011 we reported on potential 
duplication among federal economic development programs, and in this 
statement I will discuss this work.[Footnote 1] We are involved in 
ongoing work focusing on economic development programs; if they are 
administered efficiently and effectively, they can contribute to the 
well-being of our nation's economy at the least cost to taxpayers. 
Absent a common definition for economic development, we had previously 
developed a list of nine activities most often associated with 
economic development. These activities include planning and developing 
strategies for job creation and retention, developing new markets for 
existing products, building infrastructure by constructing roads and 
sewer systems to attract industry to undeveloped areas, and 
establishing business incubators to provide facilities for new 
businesses' operations.[Footnote 2] 

Our recent work includes information on 80 economic development 
programs at four agencies—the Departments of Commerce (Commerce), 
Housing and Urban Development (HUD), and Agriculture (USDA) and the 
Small Business Administration (SBA). Commerce administers 11 of the 80 
programs. According to the agencies, funding provided for these 80 
programs in fiscal year 2010 amounted to $6.2 billion, of which about 
$2.9 billion was for economic development efforts, largely in the form 
of grants, loan guarantees, and direct loans.[Footnote 3] Some of 
these 80 programs can fund a variety of activities, including such non-
economic development activities as rehabilitating housing and building 
community parks. 

My testimony today discusses our work on (1) the potential for overlap 
in the design of these 80 economic development programs, (2) the 
extent to which the four agencies collaborate to achieve common goals, 
and (3) the extent to which the agencies have developed measures to 
determine the programs' effectiveness. We also discuss our framework 
for analysis going forward. 

In summary, based on our work to date, we have found that: 

* the design of each of these economic development programs appears to 
overlap with that of at least one other program in terms of the 
economic development activities that they are authorized to fund; 

* Commerce, HUD, SBA, and USDA appear to have taken actions to 
implement some collaborative practices but have offered little 
evidence so far that they have taken steps to develop compatible 
policies or procedures with other federal agencies or to search for 
opportunities to leverage physical and administrative resources with 
their federal partners; and; 

* the agencies appear to collect only limited information on program 
outcomes-—information that is necessary to determine whether this 
potential for overlap and fragmentation is resulting in ineffective or 
inefficient programs. 

Building on our past work, we are in the planning phase of a new, more 
in-depth review that will focus on a subset of these 80 programs. We 
plan to evaluate how funds are used, identify additional opportunities 
for collaboration, determine and apply criteria for program 
consolidation, and assess how program performance is measured. 
Commerce's Economic Development Administration (EDA) programs will be 
part of this review. 

For our May 2011 report on potential overlap and fragmentation in the 
federal government's economic development efforts, we utilized 
information from previous GAO products as well as our ongoing work 
following up on the recommendations in those products. We also relied 
on our recent evaluation of economic development programs at Commerce, 
HUD, SBA and USDA. During this evaluation, we compiled publicly 
available information on each program to determine the economic 
activities that the programs can fund and the ways the agencies 
distribute economic development funding, as well as the geographic 
areas and primary recipients that the agencies target. We then relied 
on the agencies to review this information, confirm its accuracy, and 
provide clarifications as necessary. Based on the information we 
collected and the clarifications that the agencies provided, we 
determined that these data were sufficiently reliable for the purposes 
of this review. Our report also includes self-reported data on program 
funds from the agencies for background and contextual purposes. We 
relied on the agencies for the program-specific funding data because 
the agencies are the only source for this type of information. We met 
with officials from each of the agencies to discuss each of the 
programs and the program missions. The work on which this statement is 
based was performed from October 2010 through May 2011 in accordance 
with generally accepted government auditing standards. Those standards 
require that we plan and perform the audit to obtain sufficient, 
appropriate evidence to provide a reasonable basis for our findings 
and conclusions based on our audit objectives. We believe that the 
evidence obtained provides a reasonable basis for our findings and 
conclusions based on our audit objectives. 

Overlap Appears to Exist in the Design of Economic Development 
Programs: 

Our work involving 80 economic development programs at four agencies—-
Commerce, HUD, SBA, and USDA—-indicates that the design of each of 
these programs appears to overlap with that of at least one other 
program in terms of the economic development activities that they are 
authorized to fund. For example, as shown in table 1, the four 
agencies administer a total of 54 programs that can fund 
"entrepreneurial efforts," which include helping businesses to develop 
business plans and identify funding sources. 

Table 1: Economic Development Activities by Agency: 

Activity: Entrepreneurial efforts; 
Commerce: 9; 
HUD: 12; 
SBA: 19; 
USDA: 14; 
Total: 54. 

Activity: Infrastructure; 
Commerce: 4; 
HUD: 12; 
SBA: 1; 
USDA: 18; 
Total: 35. 

Activity: Plans and strategies; 
Commerce: 7; 
HUD: 13; 
SBA: 13; 
USDA: 7; 
Total: 40. 

Activity: Commercial buildings; 
Commerce: 4; 
HUD: 12; 
SBA: 4; 
USDA: 7; 
Total: 27. 

Activity: New markets; 
Commerce: 6; 
HUD: 10; 
SBA: 6; 
USDA: 6; 
Total: 28. 

Activity: Telecommunications; 
Commerce: 3; 
HUD: 11; 
SBA: 2; 
USDA: 8; 
Total: 24. 

Activity: Business incubators; 
Commerce: 5; 
HUD: 12; 
SBA: 7; 
USDA: 0; 
Total: 24. 

Activity: Industrial parks; 
Commerce: 5; 
HUD: 11; 
SBA: 0; 
USDA: 5; 
Total: 21. 

Activity: Tourism; 
Commerce: 5; 
HUD: 10; 
SBA: 0; 
USDA: 4; 
Total: 19. 

Source: GAO analysis of information from Commerce, HUD, SBA, and USDA. 

Note: In December 2010, USDA officials provided us information on the 
economic activities that each of their economic development programs 
can fund, which we reported in our March 2011 report (GAO-11-318SP). 
In April 2011, they provided revised information for six of their 
programs that we incorporated into our May 2011 report (GAO-11-477R). 

[End of table] 

While some of the 80 programs we assessed fund several of the nine 
economic development activities, almost 60 percent of the programs (46 
of 80) fund only one or two activities. These smaller, narrowly scoped 
programs appear to be the most likely to overlap because many of them 
can only fund the same limited types of activities. For example, 
narrowly scoped programs comprise 21 of the 54 programs that fund 
entrepreneurial efforts. Moreover, most of these 21 programs target 
similar geographic areas. 

Eight of the 80 programs we reviewed are administered by EDA. These 
programs include: 

* Grants for Public Works and Economic Development Facilities: 
provides grants that support the construction or rehabilitation of 
essential public infrastructure and facilities necessary to generate 
or retain private sector jobs and investments, attract private sector 
capital, and promote regional competitiveness, innovation, and 
entrepreneurship. 

* Economic Development-Support for Planning Organizations: provides 
grants to support planning organizations for the development, 
implementation, revision, or replacement of a comprehensive economic 
development strategy, short-term planning efforts, and state plans 
designed to create and retain higher-skill, higher-wage jobs, 
particularly for the unemployed and underemployed in the nation's most 
economically distressed regions. 

* Economic Adjustment Assistance: provides grants that address the 
needs of distressed communities experiencing adverse economic changes 
that may occur suddenly or over time, and generally result from 
industrial or corporate restructuring, new federal laws or 
requirements, reduction in defense expenditures, depletion of natural 
resources, or natural disaster. 

* Global Climate Change Mitigation Incentive Fund: provides grants for 
projects that create jobs through, and increase private investment in, 
efforts to limit the nation's dependence on fossil fuels, enhance 
energy efficiency, curb greenhouse gas emissions, and protect natural 
systems. 

As illustrated in table 2, EDA's programs can fund several of the nine 
economic development activities. In addition, EDA's programs are 
intended to target businesses that are located in economically 
distressed areas. 

Table 2: EDA Economic Development Programs: 

Economic Activities: 

Program name: Community Trade Adjustment Assistance; 
Fiscal Year 2010 Enacted appropriation[A]: $0; 
Plans and strategies: [Check]; 
Commercial buildings: [Check]; 
Business incubators: [Check]; 
Industrial parks: [Check]; 
Infrastructure: [Check]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Check]; 
Tourism: [Check]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Businesses adversely affected by 
international trade impacts; 
Award Type: grant or direct payment. 

Program name: Grants for Public Works and Economic Development 
Facilities; 
Fiscal Year 2010 Enacted appropriation[A]: $158,930,000; 
Plans and strategies: [Empty]; 
Commercial buildings: [Check]; 
Business incubators: [Check]; 
Industrial parks: [Check]; 
Infrastructure: [Check]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Check]; 
Tourism: [Check]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Economically distressed areas; 
Award Type: grant or direct payment. 

Program name: Economic Development/Support for Planning Organizations; 
Fiscal Year 2010 Enacted appropriation[A]: $31,391,000
Plans and strategies: [Check]; 
Commercial buildings: [Empty]; 
Business incubators: [Empty]; 
Industrial parks: [Empty]; 
Infrastructure: [Empty]; 
Entrepreneurial efforts: [Empty]; 
New markets: [Empty]; 
Telecommunications: [Empty]; 
Tourism: [Empty]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Unemployed and underemployed residents 
located in economically distressed areas; 
Award Type: grant or direct payment. 

Program name: Economic Development/Technical Assistance; 
Fiscal Year 2010 Enacted appropriation[A]: $9,800,000; 
Plans and strategies: [Check]; 
Commercial buildings: [Empty]; 
Business incubators: [Check]; 
Industrial parks: [Check]; 
Infrastructure: [Empty]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Empty]; 
Tourism: [Check]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Economically distressed areas; 
Award Type: grant or direct payment. 

Program name: Economic Adjustment Assistance; 
Fiscal Year 2010 Enacted appropriation[A]: $45,270,000; 
Plans and strategies: [Check]; 
Commercial buildings: [Check]; 
Business incubators: [Check]; 
Industrial parks: [Check]; 
Infrastructure: [Check]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Check]; 
Tourism: [Check]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Economically distressed areas; 
Award Type: grant or direct payment. 

Program name: Research and Evaluation; 
Fiscal Year 2010 Enacted appropriation[A]: $1,963,000; 
Plans and strategies: [Check]; 
Commercial buildings: [Empty]; 
Business incubators: [Empty]; 
Industrial parks: [Empty]; 
Infrastructure: [Empty]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Empty]; 
Tourism: [Empty]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Economically distressed areas; 
Award Type: grant or direct payment. 

Program name: Trade Adjustment Assistance; 
Fiscal Year 2010 Enacted appropriation[A]: $18,987,000; 
Plans and strategies: [Check]; 
Commercial buildings: [Empty]; 
Business incubators: [Empty]; 
Industrial parks: [Empty]; 
Infrastructure: [Empty]; 
Entrepreneurial efforts: [Empty]; 
New markets: [Empty]; 
Telecommunications: [Empty]; 
Tourism: [Empty]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Businesses adversely affected by imports
Award Type: grant and services, technical support. 

Program name: Global Climate Change Mitigation Incentive Fund; 
Fiscal Year 2010 Enacted appropriation[A]: $25,000,000
Plans and strategies: [Check]; 
Commercial buildings: [Check]; 
Business incubators: [Check]; 
Industrial parks: [Check]; 
Infrastructure: [Check]; 
Entrepreneurial efforts: [Check]; 
New markets: [Check]; 
Telecommunications: [Empty]; 
Tourism: [Check]; 
Urban/rural: Not Specified; 
Primary Targeted Recipient[B]: Economically distressed areas; 
Award Type: grant or direct payment. 

Source: GAO analysis of information from Commerce. 

[A] According to Commerce officials, the program listed above that did 
not receive funding in fiscal year 2010 is still an active program. It 
is denoted by "0" in the table. 

[B] Primary targeted recipient is the end user that the agencies are 
focused on serving. In some cases, the agencies provide the program 
dollars to an entity such as a nonprofit or local government that 
administers the funds to serve the primary targeted recipient. 

[End of table] 

Agencies Are Collaborating on a Limited Basis: 

To address the potential for overlap and fragmentation among federal 
programs, we have previously identified collaborative practices 
agencies should consider implementing in order to maximize the 
performance and results of federal programs that share common 
outcomes.[Footnote 4] These practices include leveraging physical and 
administrative resources, establishing compatible policies and 
procedures, monitoring collaboration, and reinforcing agency 
accountability for collaborative efforts through strategic or annual 
performance plans. 

Findings from our work show that Commerce, HUD, SBA, and USDA appear 
to have taken actions to implement some of these collaborative 
practices, such as defining and articulating common outcomes, for some 
of their related programs. However, the four agencies have offered 
little evidence so far that they have taken steps to develop 
compatible policies or procedures with other federal agencies or to 
search for opportunities to leverage physical and administrative 
resources with their federal partners. Moreover, we found that most of 
the collaborative efforts performed by program staff on the front line 
that we have been able to assess to date have occurred only on a case-
by-case basis. As a result, it appears that the agencies do not 
consistently monitor or evaluate these collaborative efforts in a way 
that allows them to identify areas for improvement. We reported in 
September 2008 that the main causes for limited agency collaboration 
include few incentives to collaborate and an absence of reliable 
guidance on consistent and effective collaboration.[Footnote 5] In 
failing to find ways to collaborate more, agencies may miss 
opportunities to leverage each other's unique strengths to more 
effectively promote economic development, and they may fail to use 
taxpayer dollars in the most efficient manner. 

Lack of Information on Program Outcomes Is a Longstanding Concern: 

Lack of information on the outcomes achieved by these programs is a 
current as well as longstanding concern. This information is needed to 
determine whether this potential for overlap and fragmentation is 
resulting in ineffective or inefficient programs. For example: 

* EDA continues to rely on a potentially incomplete set of variables 
and self-reported data to assess the effectiveness of its grants. This 
incomplete set of variables may lead to inaccurate claims about 
program results, such as the number of jobs created. Moreover, EDA 
staff only request documentation or conduct site visits to validate 
the self-reported data provided by grantees in limited instances. We 
first reported on this issue in March 1999 and issued a subsequent 
report in October 2005.[Footnote 6] In response to a recommendation we 
made in 2005, EDA issued revised operational guidance in December 2006 
that included a new methodology that regional offices are to use to 
calculate estimated jobs and private-sector investment attributable to 
EDA projects. However, during our review we found that the agency 
still primarily relies on grantee self-reported data and conducts a 
limited number of site visits to assess the accuracy of the data. 
While acknowledging these findings, EDA officials stated that they 
employ other verification and validation methods in lieu of site 
visits. These methods include reviews to ensure the data are 
consistent with regional trends and statistical tests to identify 
outliers and anomalies. We plan to assess the quality and adequacy of 
these methods as part of our work going forward. 

* SBA has not yet developed outcome measures that directly link to the 
mission of its Historically Underutilized Business Zone (HUBZone) 
program, nor has the agency implemented its plans to conduct an 
evaluation of the program based on variables tied to its goals. 
[Footnote 7] We reported in June 2008 that while SBA tracks a few 
performance measures, such as the number of small businesses approved 
to participate in the program, the measures do not directly link to 
the program's mission.[Footnote 8] While SBA continues to agree that 
evaluating program outcomes is important, to date the agency has not 
yet committed resources for such an evaluation. 

Without quality data on program outcomes, these agencies lack key 
information that could help them better manage their programs. In 
addition, such information could enable congressional decision makers 
and others to make decisions to better align resources, if necessary, 
and to identify opportunities for consolidating or eliminating some 
programs. 

Framework for Future Analysis: 

Currently, we are in the planning phase of a new, more in-depth review 
that will focus on a subset of these 80 programs, including a number 
of EDA programs. In our May 2011 report we compared the 80 programs by 
identifying the primary targeted recipient for each program, and in 
our work going forward we plan to further differentiate the programs. 
Effective assessment of duplication and overlap must be informed by an
 understanding of programs' goals and outcomes. To this end, in our 
future work we will identify the services that each program provides, 
program outcome measures, and collaborative procedures. In addition, 
we plan to explore alternate definitions for economic development, and 
update if necessary, the economic activities that are generally 
accepted as being directly related to economic development; evaluate 
how funds are used; identify additional opportunities for 
collaboration; determine and apply criteria for program consolidation; 
and assess how program performance is measured. 

More generally, as the nation rises to meet the current fiscal 
challenges, we will continue to assist Congress and federal agencies 
in identifying actions needed to reduce duplication, overlap, and 
fragmentation; achieve cost savings; and enhance revenues. As part of 
current planning for our future annual reports, we are continuing to 
look at additional federal programs and activities to identify further 
instances of duplication, overlap, and fragmentation as well as other 
opportunities to reduce the cost of government operations and increase 
revenues to the government. 

We will be using an approach to ensure governmentwide coverage through 
our efforts by the time we issue our third report in fiscal year 2013. 
We plan to expand our work to more comprehensively examine areas where 
a mix of federal approaches is used, such as tax expenditures, direct 
spending, and federal loan programs. Likewise, we will continue to 
monitor developments in the areas we have already identified. Issues 
of duplication, overlap, and fragmentation will also be addressed in 
our routine audit work during the year as appropriate and summarized 
in our annual reports. 

Chairman Denham and Ranking Member Norton, this concludes my prepared 
statement. I would be happy to answer any questions at this time. 

Contacts and Staff Acknowledgments: 

For further information on this testimony, please contact me at (202) 
512-8678 or shearw@gao.gov. Contact points for our Offices of 
Congressional Relations and Public Affairs may be found on the last 
page of this statement. Key contributors to this testimony include 
Marshall Hamlett, Assistant Director; Matthew Alemu; Cindy Gilbert; 
John McGrail; Triana McNeil; and Jennifer Schwartz. 

[End of section] 

Related GAO Products: 

Efficiency and Effectiveness of Fragmented Programs Are Unclear. 
[hyperlink, http://www.gao.gov/products/GAO-11-477R]. Washington, 
D.C.: May 19, 2011. 

Opportunities to Reduce Potential Duplication in Government Programs, 
Save Tax Dollars, and Enhance Revenue. [hyperlink, 
http://www.gao.gov/products/GAO-11-318SP]. Washington D.C.: March 1, 
2011. 

Rural Economic Development: More Assurance Is Needed That Grant 
Funding Information Is Accurately Reported. [hyperlink, 
http://www.gao.gov/products/GAO-06-294]. Washington, D.C.: February 
24, 2006. 

Economic Development Administration: Remediation Activities Account 
for a Small Percentage of Total Brownfield Grant Funding. [hyperlink, 
http://www.gao.gov/products/GAO-06-7]. Washington, D.C.: October 27, 
2005. 

Economic Development: Multiple Federal Programs Fund Similar Economic 
Development Activities. [hyperlink, 
http://www.gao.gov/products/GAO/RCED/GGD-00-220]. Washington, D.C.: 
September 29, 2000. 

Economic Development: Observations Regarding the Economic Development 
Administration's May 1998 Final Report on Its Public Works Program. 
[hyperlink, http://www.gao.gov/products/GAO/RCED-99-11R]. Washington, 
D.C.: March 23, 1999. 

[End of section] 

Footnotes: 

[1] See GAO, Opportunities to Reduce Potential Duplication in 
Government Programs, Save Tax Dollars, and Enhance Revenue, 
[hyperlink, http://www.gao.gov/products/GAO-11-318SP] (Washington, 
D.C.: Mar. 1, 2011); List of Selected Federal Programs That Have 
Similar or Overlapping Objectives, Provide Similar Services, or Are 
Fragmented Across Government Missions, [hyperlink, 
http://www.gao.gov/products/GAO-11-474R] (Washington, D.C.: Mar. 18, 
2011); and Efficiency and Effectiveness of Fragmented Economic 
Development Programs Are Unclear, [hyperlink, 
http://www.gao.gov/products/GAO-11-477R] (Washington D.C.: May 19, 
2011). 

[2] In commenting on our May 2011 report [hyperlink, 
http://www.gao.gov/products/GAO-11-477R], the Department of Commerce 
stated, among other things, that prior GAO reports have focused on the 
types of investments made without an appropriate definition of 
economic development. Because federal agencies do not have a standard 
definition of what constitutes economic development, we identified 
programs using a list of activities that are generally accepted as 
being directly related to economic development. 

[3] In March 2011, we reported that the funding provided for these 80 
programs in fiscal year 2010 amounted to $6.5 billion, of which about 
$3.2 billion was for economic development efforts, according to data 
we received from the agencies (GAO-11-318SP and GAO-11-474R). We are 
reporting different funding figures in this product because SBA 
revised the original information they provided to us in December 2010. 

[4] GAO, Results-Oriented Government: Practices That Can Help Enhance 
and Sustain Collaboration among Federal Agencies, [hyperlink, 
http://www.gao.gov/products/GAO-06-15] (Washington, D.C.: Oct. 21, 
2005); and Rural Economic Development: Collaboration between SBA and 
USDA Could Be Improved, [hyperlink, 
http://www.gao.gov/products/GAO-08-1123] (Washington, D.C.: Sept. 18, 
2008). 

[5] [hyperlink, http://www.gao.gov/products/GA0-08-1123]. 

[6] GAO, Economic Development: Observations Regarding the Economic 
Development Administration's May 1998 Final Report on its Public Works 
Program, [hyperlink, http://www.gao.gov/products/GAO/RCED-99-11R] 
(Washington, D.C.: Mar. 23, 1999) and GAO, Economic Development 
Administration: Remediation Activities Account for a Small Percentage 
of Total Brownfield Grant Funding, [hyperlink, 
http://www.gao.gov/products/GAO-06-7] (Washington, D.C.: Oct. 27, 
2005). 

[7] The purpose of the HUBZone program, established by the HUBZone Act 
of 1997, is to stimulate economic development in economically 
distressed communities (HUBZones) by providing federal contracting 
preferences to eligible small businesses. The types of areas in which 
HUBZones may be located are defined by law and consist of census 
tracts, nonmetropolitan counties, Indian reservations, redesignated 
areas (that is, census tracts or nonmetropolitan counties that no 
longer meet the criteria but remain eligible until after the release 
of the 2010 census data), and base closure areas. 

[8] GA0, Small Business Administration: Additional Actions Are Needed 
to Certify and Monitor HUBZone Businesses and Assess Program Results, 
[hyperlink, http://www.gao.gov/products/GAO-08-643] (Washington, D.C.: 
June 17, 2008). 

[End of section] 

GAO's Mission: 

The Government Accountability Office, the audit, evaluation and 
investigative arm of Congress, exists to support Congress in meeting 
its constitutional responsibilities and to help improve the performance 
and accountability of the federal government for the American people. 
GAO examines the use of public funds; evaluates federal programs and 
policies; and provides analyses, recommendations, and other assistance 
to help Congress make informed oversight, policy, and funding 
decisions. GAO's commitment to good government is reflected in its core 
values of accountability, integrity, and reliability. 

Obtaining Copies of GAO Reports and Testimony: 

The fastest and easiest way to obtain copies of GAO documents at no 
cost is through GAO's Web site [hyperlink, http://www.gao.gov]. Each 
weekday, GAO posts newly released reports, testimony, and 
correspondence on its Web site. To have GAO e-mail you a list of newly 
posted products every afternoon, go to [hyperlink, http://www.gao.gov] 
and select "E-mail Updates." 

Order by Phone: 

The price of each GAO publication reflects GAO’s actual cost of
production and distribution and depends on the number of pages in the
publication and whether the publication is printed in color or black and
white. Pricing and ordering information is posted on GAO’s Web site, 
[hyperlink, http://www.gao.gov/ordering.htm]. 

Place orders by calling (202) 512-6000, toll free (866) 801-7077, or
TDD (202) 512-2537. 

Orders may be paid for using American Express, Discover Card,
MasterCard, Visa, check, or money order. Call for additional 
information. 

To Report Fraud, Waste, and Abuse in Federal Programs: 

Contact: 

Web site: [hyperlink, http://www.gao.gov/fraudnet/fraudnet.htm]: 
E-mail: fraudnet@gao.gov: 
Automated answering system: (800) 424-5454 or (202) 512-7470: 

Congressional Relations: 

Ralph Dawn, Managing Director, dawnr@gao.gov: 
(202) 512-4400: 
U.S. Government Accountability Office: 
441 G Street NW, Room 7125: 
Washington, D.C. 20548: 

Public Affairs: 

Chuck Young, Managing Director, youngc1@gao.gov: 
(202) 512-4800: 
U.S. Government Accountability Office: 
441 G Street NW, Room 7149: 
Washington, D.C. 20548: