Bureau of Indian Affairs |
The Director of BIA should conduct regular oversight and review of data entered into TAAMS to assess the degree to which new lease and right-of-way applications contain all information necessary to measure processing times and whether regulatory and internal deadlines are being met. BIA should also conduct this regular oversight and review of mortgage applications following implementation of the forthcoming TAAMS mortgage module that will replace the Mortgage Tracker. (Recommendation 3) |
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Bureau of Indian Affairs |
The Director of BIA should provide additional training and guidance to staff on TAAMS data field definitions and data entry requirements to ensure that staff are entering all information necessary to measure processing times and whether regulatory and internal deadlines are being met for new lease and right-of-way applications. BIA should also provide similar training and guidance to accompany the forthcoming TAAMS mortgage module that will replace the Mortgage Tracker. (Recommendation 1) |
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Bureau of Indian Affairs |
The Director of BIA should assess the quality of its communication with Tribes and stakeholders regarding real estate services and, based on that assessment, identify any areas for improvement. This could include the development of policy or guidance specifying procedures and time frames for responding to inquiries, such as those concerning the status of applications and TSR requests. (Recommendation 6) |
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Bureau of Indian Affairs |
The Director of BIA should, using available data, conduct an initial assessment of its processing times and compliance with regulatory and internal deadlines in delivering real estate services (mortgages, leases, rights-of-way, and TSR requests). As a part of that assessment, BIA should identify and develop a plan to address any areas for improvement, factors affecting processing times (including staff shortages), and additional data needs for future analysis. (Recommendation 4) |
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Bureau of Indian Affairs |
The Director of BIA should enhance TAAMS to include additional data edit checks that require staff to enter all information necessary for measuring processing times and whether regulatory and internal deadlines are being met for new lease and right-of-way applications. (Recommendation 2) |
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