Jennifer Franks

Director, Information Technology and Cybersecurity

Areas of Expertise:

  • Cybersecurity strategy and oversight
  • Data protection
  • Federal systems cybersecurity
  • Privacy

Jennifer R. Franks is a Director in GAO’s Information Technology and Cybersecurity team. She oversees work on emerging cybersecurity issues and federal agencies’ abilities to protect privacy, sensitive data, and the computing infrastructure. Jennifer also leads the team’s ongoing assessment of information technology and cybersecurity issues during the coronavirus pandemic. In addition, she is a certified member of GAO’s adjunct faculty, where she facilitates agency new hire, and Diversity, Equity and Inclusion courses.

Jennifer joined GAO in 2006. She has led audits on cybersecurity and IT management/operations at an array of federal agencies, including the Department of Health and Human Services, National Institutes of Health, Centers for Disease Control and Prevention, and Office of Personnel Management. She has also led various training events and presented at panels on topics such as information security auditing, diversity and inclusion, and mentoring.

Jennifer earned a master’s degree in information security policy and management from Carnegie Mellon University. Jennifer earned a bachelor’s degree in computer information systems from Hampton University.

Jennifer can be reached by email at or by phone at 404-679-1831. She works in GAO's Atlanta Field Office.


Urgent Actions Needed to Address Federal Cybersecurity Challenges