2017 Survey of Organizational Performance and Management Issues

United States Government Accountability Office


Social Security Administration (SSA)

This section of the supplement presents the responses provided by mid-level and upper-level managers and supervisors at SSA to the questions on the survey, along with the 95 percent confidence interval around those results. In addition to the agency responses, we also provide the overall government-wide estimates (these government-wide estimates include the responses of managers at SSA). Although respondents were asked to provide written comments to open-ended questions, these responses are not provided here. We obtained responses from 149 managers and supervisors at SSA, for a weighted response rate of approximately 80 percent of the eligible sample. Government-wide, 2,726 responded to our survey, a weighted response rate of 67 percent. However, because of variation in the skip patterns associated with some questions and respondents choosing not to answer certain questions, the number of people who responded to each question varied.


Contents of Survey Results

(Return to main page)

Please note:

When we refer to "your agency" in a question, we are referring to the governmental component where you work.
This could be:

An independent agency (e.g., the Environmental Protection Agency).

A cabinet-level department (e.g., the Department of Transportation). If you work for offices that support the Secretary of your department, please consider the cabinet-level department as "your agency."

A major component of that cabinet-level department (e.g., the Federal Aviation Administration, the Army, or the Internal Revenue Service). If you are employed by a cabinet-level department but actually work in a major component of that department, please consider the major component as "your agency."



Section 1 - Background

The results in this section are intentionally not reported.

Section 2a - Performance Measurement
(Performance Measures)

Please note:

Performance measures track progress towards achieving agency goals or objectives or measure a program / operation / project's overall performance. These measures can be quantitative or qualitative.

For the following questions, please interpret "performance measures" in the broadest sense.

4. Are there performance measures for the program(s) / operation(s) / project(s) that you are involved with? (Select one.)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes - Continue with question 5 88.6 82.0 - 93.3 86.7 83.9 - 89.5
No 8.4 4.4 - 14.4 8.3 6.2 - 10.8
Do not know 3.0 0.8 - 7.5 5.0 3.4 - 7.2

5. To what extent, if at all, do you agree with the following statements as they relate to performance measures for the program(s) / operation(s) / project(s) that you are involved with? (Select one answer in each row.)

5a. We have performance measures that tell us how many things we produce or services we provide (Output measures)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 33.2 25.4 - 40.9 19.3 16.4 - 22.3
Great extent 33.2 25.4 - 41.1 31.2 27.6 - 34.8
Moderate extent 15.4 9.8 - 22.5 21.1 17.8 - 24.4
Small extent 3.8 1.3 - 8.5 6.5 4.7 - 8.6
No extent 1.5 0.2 - 5.3 4.6 3.2 - 6.3
No basis to judge/Not applicable 1.5 0.2 - 5.3 3.8 2.5 - 5.6
Missing or Nonresponse 11.4 6.7 - 18.0 13.5 10.7 - 16.3

5b. We have performance measures that tell us if we are operating efficiently (Efficiency measures)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 18.6 12.6 - 25.9 14.1 11.4 - 16.7
Great extent 32.8 25.0 - 40.7 26.9 23.5 - 30.3
Moderate extent 20.0 13.7 - 27.6 25.2 21.7 - 28.7
Small extent 11.6 6.8 - 18.1 12.0 9.5 - 14.4
No extent 2.5 0.7 - 6.5 5.6 3.9 - 7.8
No basis to judge/Not applicable 0.8 0.0 - 4.1 2.5 1.4 - 4.2
Missing or Nonresponse 13.7 8.4 - 20.6 13.7 10.9 - 16.5

5c. We have performance measures that tell us whether or not we are satisfying our customers (Customer service measures)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 16.2 10.6 - 23.2 13.0 10.4 - 15.7
Great extent 30.0 22.3 - 37.6 25.5 22.0 - 28.9
Moderate extent 17.0 11.2 - 24.3 23.3 20.0 - 26.6
Small extent 17.1 11.3 - 24.4 11.9 9.3 - 14.5
No extent 3.8 1.3 - 8.5 6.9 5.3 - 8.7
No basis to judge/Not applicable 4.5 1.7 - 9.5 5.0 3.6 - 6.7
Missing or Nonresponse 11.4 6.7 - 18.0 14.5 11.5 - 17.4

5d. We have performance measures that tell us about the quality of the products or services we provide (Quality measures)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 15.5 10.1 - 22.5 14.1 11.4 - 16.7
Great extent 28.4 20.9 - 36.0 26.4 23.0 - 29.9
Moderate extent 20.0 13.7 - 27.6 23.3 20.0 - 26.6
Small extent 17.8 11.8 - 25.1 12.2 9.6 - 14.8
No extent 3.0 0.8 - 7.5 6.3 4.6 - 8.5
No basis to judge/Not applicable 1.5 0.2 - 5.3 3.9 2.5 - 5.7
Missing or Nonresponse 13.7 8.4 - 20.6 13.8 11.0 - 16.6

5e. We have performance measures that would demonstrate to someone outside of our agency whether or not we are achieving our intended results (Outcome measures)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 23.4 16.7 - 31.2 16.0 13.3 - 18.7
Great extent 35.1 27.2 - 43.0 30.3 26.6 - 33.9
Moderate extent 14.7 9.3 - 21.7 23.1 19.9 - 26.3
Small extent 9.3 5.1 - 15.4 9.4 7.2 - 12.0
No extent 3.0 0.8 - 7.5 4.3 2.8 - 6.2
No basis to judge/Not applicable 2.3 0.5 - 6.4 3.2 2.0 - 5.0
Missing or Nonresponse 12.2 7.2 - 18.9 13.7 10.9 - 16.5

Section 2b - Performance Measurement
(Performance Information)

Please note:

Performance information is data collected to measure progress toward achieving an agency's established mission or program-related goals or objectives.


Performance information can focus on performance measures, such as quality, timeliness, customer satisfaction, or efficiency. It can inform key management decisions such as setting program priorities, allocating resources, or identifying program problems and taking corrective action to solve those problems.

6. To what extent, if at all, do you agree with the following statements? (Select one answer in each row.)

6a. My agency's performance information is easily accessible to managers at my level

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 35.4 27.4 - 43.3 14.6 12.0 - 17.2
Great extent 46.3 38.0 - 54.5 34.0 30.3 - 37.7
Moderate extent 9.3 5.1 - 15.4 26.3 22.8 - 29.7
Small extent 5.3 2.2 - 10.5 14.2 11.5 - 17.0
No extent 0.8 0.0 - 4.1 5.7 3.7 - 8.3
No basis to judge/Not applicable 2.3 0.5 - 6.4 4.8 3.3 - 6.7
Missing or Nonresponse 0.8 0.0 - 4.1 0.5 0.1 - 1.8

6b. My agency's performance information is easily accessible to employees

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 21.5 15.0 - 29.3 10.2 8.0 - 12.4
Great extent 34.9 27.0 - 42.8 25.5 22.0 - 28.9
Moderate extent 27.6 20.2 - 35.0 28.9 25.3 - 32.5
Small extent 9.2 4.9 - 15.3 21.4 18.2 - 24.5
No extent 2.3 0.5 - 6.4 7.7 5.6 - 10.4
No basis to judge/Not applicable 3.0 0.8 - 7.5 5.3 3.8 - 7.2
Missing or Nonresponse 1.5 0.2 - 5.3 0.9 0.3 - 2.1

6c. My agency's performance information is easily accessible to the public, as appropriate

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 9.5 5.2 - 15.5 4.4 3.4 - 5.7
Great extent 23.0 16.3 - 30.8 12.6 10.4 - 14.8
Moderate extent 19.0 12.9 - 26.5 20.0 16.9 - 23.1
Small extent 12.2 7.2 - 18.9 21.6 18.2 - 25.0
No extent 10.6 6.0 - 17.0 13.6 10.7 - 16.6
No basis to judge/Not applicable 25.8 18.5 - 33.1 26.9 23.4 - 30.3
Missing or Nonresponse 0.0 0.0 - 2.0 0.9 0.3 - 2.0

6d. My agency's performance information is available in a format that is easy to use

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 17.3 11.4 - 24.5 7.8 6.1 - 9.7
Great extent 43.0 34.8 - 51.3 24.3 21.0 - 27.6
Moderate extent 25.2 18.0 - 32.4 30.6 26.9 - 34.3
Small extent 8.3 4.3 - 14.2 20.0 16.8 - 23.3
No extent 1.5 0.2 - 5.3 6.9 5.0 - 9.3
No basis to judge/Not applicable 3.2 0.9 - 7.5 8.7 6.7 - 11.2
Missing or Nonresponse 1.5 0.2 - 5.3 1.6 0.7 - 3.1

6e. My agency has sufficient analytical tools for managers at my level to collect, analyze, and use performance information

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 20.0 13.7 - 27.6 8.9 7.0 - 11.1
Great extent 42.9 34.7 - 51.1 24.3 21.0 - 27.6
Moderate extent 20.7 14.4 - 28.3 30.8 27.0 - 34.5
Small extent 11.1 6.4 - 17.5 20.1 17.1 - 23.2
No extent 1.5 0.2 - 5.3 9.2 6.9 - 12.0
No basis to judge/Not applicable 2.3 0.5 - 6.4 6.0 4.3 - 8.1
Missing or Nonresponse 1.5 0.2 - 5.3 0.8 0.2 - 1.9

6f. I have access to the performance information I need to manage the program(s) / operation(s) / project(s) that I am involved with

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 31.3 23.6 - 38.9 14.8 12.1 - 17.4
Great extent 41.5 33.4 - 49.7 36.9 33.1 - 40.7
Moderate extent 14.9 9.4 - 21.9 24.1 20.7 - 27.4
Small extent 7.8 4.0 - 13.6 14.9 12.1 - 17.8
No extent 2.3 0.5 - 6.4 5.0 3.2 - 7.3
No basis to judge/Not applicable 0.8 0.0 - 4.1 3.3 2.3 - 4.5
Missing or Nonresponse 1.5 0.2 - 5.3 1.2 0.5 - 2.3

6g. Performance information is available in time to manage the program(s) / operation(s) / project(s) that I am involved with

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 20.7 14.4 - 28.3 11.3 9.0 - 13.6
Great extent 37.5 29.4 - 45.5 31.5 27.9 - 35.1
Moderate extent 25.7 18.5 - 32.9 29.5 25.9 - 33.2
Small extent 8.6 4.5 - 14.5 15.1 12.4 - 17.7
No extent 1.5 0.2 - 5.3 6.5 4.6 - 9.0
No basis to judge/Not applicable 1.5 0.2 - 5.3 4.3 2.9 - 6.0
Missing or Nonresponse 4.5 1.7 - 9.5 1.8 0.8 - 3.5

6h. The program(s) / operation(s) / project(s) that I am involved with have sufficient staff with the knowledge and skills needed to analyze performance information

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 13.2 8.1 - 20.0 8.7 6.7 - 11.1
Great extent 28.4 20.9 - 36.0 24.5 21.2 - 27.9
Moderate extent 30.4 22.7 - 38.0 29.1 25.5 - 32.7
Small extent 19.4 13.2 - 26.9 23.7 20.4 - 27.1
No extent 5.3 2.2 - 10.5 8.9 6.6 - 11.6
No basis to judge/Not applicable 1.6 0.3 - 5.3 3.9 2.6 - 5.6
Missing or Nonresponse 1.6 0.3 - 5.3 1.1 0.4 - 2.1

7. For those program(s) / operation(s) / project(s) that you are involved with, to what extent, if at all, do you use the information obtained from performance measurement when participating in the following activities? (Select one answer in each row.)

7a. Developing program strategy

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 17.3 11.6 - 24.5 12.1 9.5 - 14.7
Great extent 35.9 27.9 - 43.8 36.2 32.4 - 40.1
Moderate extent 23.8 17.0 - 31.8 23.5 20.2 - 26.7
Small extent 7.1 3.4 - 12.6 14.2 11.6 - 16.9
No extent 8.3 4.3 - 14.2 7.8 5.9 - 10.1
No basis to judge/Not applicable 6.9 3.3 - 12.5 5.5 4.1 - 7.2
Missing or Nonresponse 0.8 0.0 - 4.1 0.7 0.2 - 1.8

7b. Setting program priorities

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 21.0 14.6 - 28.6 12.9 10.4 - 15.3
Great extent 40.7 32.5 - 48.8 37.8 33.9 - 41.6
Moderate extent 17.6 11.7 - 25.0 23.8 20.4 - 27.2
Small extent 6.3 2.9 - 11.7 12.2 9.8 - 14.6
No extent 6.0 2.7 - 11.4 6.8 5.0 - 9.1
No basis to judge/Not applicable 6.2 2.8 - 11.6 5.2 3.8 - 7.0
Missing or Nonresponse 2.3 0.5 - 6.4 1.2 0.4 - 2.7

7c. Allocating resources

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 19.5 13.3 - 26.9 13.2 10.6 - 15.8
Great extent 35.0 27.0 - 42.9 35.1 31.3 - 38.9
Moderate extent 14.9 9.4 - 21.9 23.6 20.3 - 26.9
Small extent 12.5 7.5 - 19.1 13.5 10.9 - 16.2
No extent 9.1 4.8 - 15.2 6.9 5.2 - 8.9
No basis to judge/Not applicable 6.9 3.3 - 12.5 5.1 4.0 - 6.5
Missing or Nonresponse 2.3 0.5 - 6.4 2.6 1.3 - 4.5

7d. Identifying program problems to be addressed

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 25.5 18.3 - 32.7 14.3 11.7 - 17.0
Great extent 35.9 27.9 - 43.8 38.7 34.8 - 42.5
Moderate extent 24.1 17.2 - 32.0 23.9 20.6 - 27.3
Small extent 4.7 1.8 - 9.6 12.0 9.5 - 14.6
No extent 4.5 1.7 - 9.5 5.0 3.5 - 6.9
No basis to judge/Not applicable 3.9 1.4 - 8.6 4.2 3.0 - 5.7
Missing or Nonresponse 1.5 0.2 - 5.3 1.9 0.9 - 3.6

7e. Taking corrective action to solve program problems

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 21.0 14.6 - 28.6 13.8 11.2 - 16.5
Great extent 37.2 29.2 - 45.3 37.6 33.8 - 41.5
Moderate extent 22.7 16.0 - 30.5 24.5 21.2 - 27.8
Small extent 7.1 3.4 - 12.6 12.8 10.1 - 15.4
No extent 6.0 2.7 - 11.4 5.7 4.0 - 7.9
No basis to judge/Not applicable 3.0 0.8 - 7.5 4.3 2.9 - 5.9
Missing or Nonresponse 3.0 0.8 - 7.5 1.3 0.6 - 2.4

7f. Adopting new program approaches or changing work processes

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 20.1 13.8 - 27.6 11.9 9.4 - 14.4
Great extent 36.5 28.5 - 44.5 30.7 27.1 - 34.4
Moderate extent 18.9 12.8 - 26.4 29.5 25.9 - 33.1
Small extent 10.1 5.6 - 16.3 14.8 12.1 - 17.5
No extent 7.5 3.7 - 13.3 7.2 5.3 - 9.6
No basis to judge/Not applicable 4.7 1.8 - 9.6 4.6 3.3 - 6.3
Missing or Nonresponse 2.3 0.5 - 6.4 1.2 0.6 - 2.3

7g. Coordinating program efforts with other internal or external organizations

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 16.2 10.6 - 23.2 10.4 8.0 - 12.8
Great extent 27.1 19.7 - 34.5 27.2 23.6 - 30.8
Moderate extent 25.9 18.6 - 33.2 27.4 24.0 - 30.9
Small extent 10.3 5.9 - 16.6 17.6 14.6 - 20.6
No extent 9.8 5.4 - 16.1 8.3 6.3 - 10.7
No basis to judge/Not applicable 9.9 5.5 - 16.2 7.1 5.4 - 9.0
Missing or Nonresponse 0.8 0.0 - 4.1 1.9 0.8 - 3.9

7h. Refining program performance measures

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 13.1 8.1 - 19.7 9.1 6.9 - 11.7
Great extent 25.6 18.3 - 32.8 28.6 25.0 - 32.1
Moderate extent 21.9 15.4 - 29.7 28.1 24.5 - 31.8
Small extent 10.6 6.0 - 17.0 18.1 15.0 - 21.2
No extent 14.3 8.9 - 21.3 8.6 6.6 - 10.8
No basis to judge/Not applicable 13.0 7.8 - 19.7 5.7 4.4 - 6.9
Missing or Nonresponse 1.5 0.2 - 5.3 1.9 0.9 - 3.6

7i. Setting new or revising existing performance goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 17.8 11.9 - 25.1 10.5 8.1 - 12.9
Great extent 26.3 19.0 - 33.6 30.7 27.0 - 34.3
Moderate extent 20.3 14.0 - 27.9 29.7 26.0 - 33.4
Small extent 9.8 5.4 - 16.1 13.8 11.2 - 16.3
No extent 15.1 9.5 - 22.2 8.3 6.5 - 10.5
No basis to judge/Not applicable 6.9 3.3 - 12.5 4.6 3.5 - 5.9
Missing or Nonresponse 3.8 1.3 - 8.5 2.5 1.3 - 4.4

7j. Setting individual job expectations for the government employees I manage or supervise

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 18.3 12.3 - 25.7 11.8 9.4 - 14.2
Great extent 33.7 25.9 - 41.6 39.1 35.2 - 43.0
Moderate extent 23.9 17.1 - 31.9 23.6 20.4 - 26.9
Small extent 11.0 6.3 - 17.3 12.6 10.0 - 15.2
No extent 10.7 6.1 - 17.1 5.9 4.3 - 7.9
No basis to judge/Not applicable 0.9 0.0 - 4.0 5.1 3.7 - 6.9
Missing or Nonresponse 1.5 0.2 - 5.3 1.8 0.9 - 3.3

7k. Rewarding government employees I manage or supervise

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 15.5 9.9 - 22.6 12.4 9.8 - 14.9
Great extent 33.5 25.7 - 41.3 35.5 31.7 - 39.4
Moderate extent 24.1 17.2 - 32.0 23.0 19.8 - 26.1
Small extent 16.9 11.0 - 24.2 15.0 12.2 - 17.8
No extent 6.9 3.3 - 12.5 7.2 5.5 - 9.2
No basis to judge/Not applicable 1.6 0.3 - 5.3 5.1 3.7 - 6.9
Missing or Nonresponse 1.5 0.2 - 5.3 1.8 0.9 - 3.3

7l. Developing and managing contracts

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.3 1.7 - 8.9 6.9 5.1 - 9.2
Great extent 14.5 9.1 - 21.5 17.5 14.3 - 20.7
Moderate extent 8.8 4.7 - 14.7 19.1 15.8 - 22.4
Small extent 8.7 4.6 - 14.6 15.0 12.0 - 18.0
No extent 18.4 12.3 - 25.8 13.3 10.9 - 15.7
No basis to judge/Not applicable 43.8 35.6 - 52.0 26.1 23.0 - 29.1
Missing or Nonresponse 1.5 0.2 - 5.3 2.0 1.1 - 3.5

7m. Identifying and sharing effective program approaches with others

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.7 4.0 - 13.3 8.1 6.1 - 10.6
Great extent 30.8 23.2 - 38.5 28.2 24.6 - 31.8
Moderate extent 27.6 20.1 - 35.0 27.9 24.4 - 31.4
Small extent 15.6 10.0 - 22.7 17.4 14.5 - 20.4
No extent 6.2 2.8 - 11.6 8.8 6.9 - 11.1
No basis to judge/Not applicable 9.1 4.8 - 15.2 6.8 5.3 - 8.7
Missing or Nonresponse 3.0 0.8 - 7.5 2.7 1.5 - 4.6

7n. Informing the public about how programs are performing

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.1 2.1 - 9.9 3.7 2.7 - 4.8
Great extent 11.5 6.8 - 17.8 13.6 10.9 - 16.3
Moderate extent 16.4 10.7 - 23.6 18.4 15.3 - 21.5
Small extent 11.7 6.9 - 18.2 15.4 12.5 - 18.3
No extent 20.5 14.1 - 28.2 20.6 17.4 - 23.8
No basis to judge/Not applicable 34.1 26.2 - 42.0 26.4 22.9 - 29.8
Missing or Nonresponse 0.8 0.0 - 4.1 2.0 1.1 - 3.4

7o. Streamlining programs to reduce duplicative activities

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.4 1.8 - 9.1 6.0 4.4 - 8.0
Great extent 20.2 13.8 - 27.8 22.6 19.2 - 26.0
Moderate extent 27.2 19.8 - 34.6 28.4 24.7 - 32.0
Small extent 14.7 9.3 - 21.7 19.3 16.2 - 22.5
No extent 15.8 10.2 - 23.1 12.7 10.2 - 15.1
No basis to judge/Not applicable 16.9 11.0 - 24.2 8.8 7.0 - 10.6
Missing or Nonresponse 0.8 0.0 - 4.1 2.2 1.1 - 3.9

8. Based on your experience with the program(s) / operation(s) / project(s) that you are involved with, to what extent, if at all, have the following factors hindered measuring performance or using the performance information? (Select one answer in each row.)

8a. Difficulty determining meaningful measures

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.8 0.8 - 6.9 6.9 5.2 - 8.8
Great extent 20.2 13.8 - 27.8 21.6 18.4 - 24.8
Moderate extent 33.2 25.4 - 41.1 30.7 27.0 - 34.4
Small extent 21.8 15.3 - 29.6 21.5 18.2 - 24.7
No extent 14.5 9.1 - 21.5 11.7 9.2 - 14.2
No basis to judge/Not applicable 6.0 2.7 - 11.4 6.8 5.0 - 8.9
Missing or Nonresponse 1.5 0.2 - 5.3 0.9 0.3 - 2.0

8b. Different parties are using different definitions to measure performance

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.8 2.6 - 10.9 7.1 5.2 - 9.3
Great extent 20.9 14.5 - 28.6 23.2 19.9 - 26.6
Moderate extent 31.6 23.9 - 39.3 26.2 22.7 - 29.7
Small extent 15.0 9.6 - 22.0 18.7 15.8 - 21.7
No extent 16.6 10.8 - 23.9 14.1 11.2 - 16.9
No basis to judge/Not applicable 9.2 4.9 - 15.3 9.7 7.6 - 11.8
Missing or Nonresponse 0.9 0.0 - 4.0 1.0 0.4 - 2.1

8c. Difficulty obtaining valid or reliable data

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.7 0.7 - 6.7 6.6 5.1 - 8.4
Great extent 13.8 8.6 - 20.7 16.2 13.4 - 19.1
Moderate extent 28.5 21.1 - 36.0 26.1 22.6 - 29.7
Small extent 28.3 20.8 - 35.8 27.6 24.1 - 31.2
No extent 16.0 10.3 - 23.2 13.9 11.3 - 16.5
No basis to judge/Not applicable 8.4 4.4 - 14.4 7.9 5.9 - 10.2
Missing or Nonresponse 2.3 0.5 - 6.4 1.6 0.7 - 3.0

8d. Difficulty obtaining data in time to be useful

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 5.6 4.2 - 7.4
Great extent 13.2 8.1 - 20.0 17.6 14.4 - 20.7
Moderate extent 26.9 19.5 - 34.2 24.9 21.5 - 28.3
Small extent 29.1 21.5 - 36.6 27.4 23.9 - 30.9
No extent 15.4 9.8 - 22.5 14.2 11.6 - 16.9
No basis to judge/Not applicable 7.5 3.7 - 13.3 8.2 6.1 - 10.7
Missing or Nonresponse 4.7 1.8 - 9.6 2.0 1.1 - 3.4

8e. Lack of ongoing Congressional commitment or support for using performance information to make program / funding decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 10.7 6.1 - 17.1 7.8 6.0 - 9.9
Great extent 18.6 12.6 - 26.1 11.2 8.8 - 13.5
Moderate extent 11.1 6.4 - 17.5 17.6 14.4 - 20.7
Small extent 8.1 4.2 - 13.8 14.1 11.4 - 16.8
No extent 12.1 7.1 - 18.7 15.4 12.5 - 18.3
No basis to judge/Not applicable 37.9 29.8 - 46.0 32.9 29.3 - 36.5
Missing or Nonresponse 1.5 0.2 - 5.3 1.1 0.5 - 2.2

8f. Difficulty determining how to use performance information to improve the program

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.4 0.6 - 6.4 4.4 2.9 - 6.3
Great extent 13.8 8.6 - 20.7 11.1 8.8 - 13.4
Moderate extent 22.2 15.6 - 30.0 22.9 19.6 - 26.1
Small extent 24.1 17.2 - 32.0 28.2 24.7 - 31.7
No extent 16.4 10.7 - 23.6 20.8 17.5 - 24.1
No basis to judge/Not applicable 17.3 11.4 - 24.7 10.6 8.2 - 12.9
Missing or Nonresponse 3.8 1.3 - 8.5 2.1 1.0 - 3.7

8g. Concern that performance information could be used against my program or agency

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 6.9 3.3 - 12.5 6.3 4.6 - 8.4
Great extent 12.5 7.5 - 19.1 10.2 7.8 - 12.6
Moderate extent 17.3 11.4 - 24.5 15.9 13.0 - 18.9
Small extent 16.4 10.7 - 23.6 21.1 17.8 - 24.3
No extent 22.4 15.8 - 30.3 30.0 26.4 - 33.5
No basis to judge/Not applicable 22.3 15.7 - 30.1 15.4 12.6 - 18.1
Missing or Nonresponse 2.3 0.5 - 6.4 1.2 0.5 - 2.3

Section 3 - Agency Climate

9. To what extent, if at all, do you agree with the following statements? (Select one answer in each row.)

9a. Agency managers / supervisors at my level have the decision making authority they need to help the agency accomplish its strategic goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.5 3.8 - 13.0 8.7 6.8 - 11.0
Great extent 31.7 24.0 - 39.5 28.1 24.6 - 31.7
Moderate extent 28.1 20.7 - 35.5 31.9 28.3 - 35.6
Small extent 27.4 20.0 - 34.9 21.9 18.6 - 25.1
No extent 3.8 1.3 - 8.5 6.9 5.0 - 9.1
No basis to judge/Not applicable 0.8 0.0 - 4.1 1.6 0.9 - 2.8
Missing or Nonresponse 0.8 0.0 - 4.1 0.8 0.2 - 2.0

9b. Agency managers / supervisors at my level are held accountable for agency accomplishment of its strategic goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 19.2 13.1 - 26.6 15.6 13.1 - 18.2
Great extent 46.8 38.5 - 55.1 38.6 34.8 - 42.4
Moderate extent 21.2 14.7 - 28.9 27.4 23.8 - 31.0
Small extent 9.8 5.4 - 16.1 11.3 8.8 - 13.7
No extent 0.8 0.0 - 4.1 4.0 2.4 - 6.3
No basis to judge/Not applicable 1.5 0.2 - 5.3 2.3 1.3 - 3.7
Missing or Nonresponse 0.8 0.0 - 4.1 0.8 0.2 - 2.0

9c. Agency managers / supervisors at my level are held accountable for the results of the program(s) / operation(s) / project(s) they are responsible for

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 21.4 15.0 - 29.1 20.3 17.4 - 23.3
Great extent 48.5 40.2 - 56.8 44.3 40.3 - 48.2
Moderate extent 18.8 12.7 - 26.2 22.3 18.9 - 25.7
Small extent 9.8 5.4 - 16.1 8.2 6.3 - 10.5
No extent 0.0 0.0 - 2.0 2.4 1.3 - 4.1
No basis to judge/Not applicable 0.8 0.0 - 4.1 1.6 0.8 - 2.6
Missing or Nonresponse 0.8 0.0 - 4.1 0.9 0.3 - 2.0

9d. Agency managers / supervisors at my level use performance information to recognize employees for their performance

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 16.4 10.7 - 23.6 12.6 10.3 - 14.9
Great extent 48.6 40.3 - 56.9 35.6 31.8 - 39.4
Moderate extent 22.5 15.9 - 30.4 29.6 25.9 - 33.3
Small extent 9.3 5.1 - 15.4 14.2 11.5 - 16.9
No extent 1.5 0.2 - 5.3 4.4 2.9 - 6.3
No basis to judge/Not applicable 0.9 0.0 - 4.0 2.2 1.4 - 3.4
Missing or Nonresponse 0.8 0.0 - 4.1 1.4 0.6 - 2.9

9e. Employees in my agency receive positive recognition for helping the agency accomplish its strategic goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 14.3 8.9 - 21.1 11.0 8.8 - 13.2
Great extent 40.0 31.9 - 48.2 34.5 30.8 - 38.3
Moderate extent 26.9 19.6 - 34.3 29.1 25.5 - 32.8
Small extent 13.4 8.2 - 20.1 16.6 13.9 - 19.3
No extent 3.9 1.4 - 8.6 5.9 4.1 - 8.1
No basis to judge/Not applicable 0.0 0.0 - 2.0 1.3 0.6 - 2.4
Missing or Nonresponse 1.5 0.2 - 5.3 1.6 0.6 - 3.3

9f. My agency is investing the resources needed to ensure that its performance data is of sufficient quality

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 12.3 7.4 - 19.0 6.8 5.2 - 8.8
Great extent 24.3 17.5 - 32.3 21.0 17.8 - 24.1
Moderate extent 28.0 20.5 - 35.4 29.1 25.4 - 32.7
Small extent 17.3 11.4 - 24.5 21.8 18.5 - 25.1
No extent 4.5 1.7 - 9.5 8.5 6.4 - 10.9
No basis to judge/Not applicable 12.8 7.7 - 19.6 11.2 8.8 - 13.5
Missing or Nonresponse 0.8 0.0 - 4.1 1.7 0.8 - 3.2

9g. My agency's top leadership demonstrates a strong commitment to achieving results

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 26.2 19.0 - 33.5 23.9 20.6 - 27.3
Great extent 36.4 28.4 - 44.4 38.4 34.5 - 42.3
Moderate extent 22.3 15.7 - 30.1 19.4 16.4 - 22.3
Small extent 4.5 1.7 - 9.5 8.9 6.9 - 10.9
No extent 4.5 1.7 - 9.5 5.4 3.6 - 7.6
No basis to judge/Not applicable 3.8 1.3 - 8.5 2.7 1.8 - 3.9
Missing or Nonresponse 2.3 0.5 - 6.4 1.3 0.5 - 2.8

9h. My agency's top leadership demonstrates a strong commitment to using performance information to guide decision making

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 12.7 7.7 - 19.4 12.8 10.3 - 15.3
Great extent 36.0 28.1 - 44.0 29.5 25.8 - 33.2
Moderate extent 26.0 18.7 - 33.4 27.1 23.6 - 30.7
Small extent 12.2 7.2 - 18.9 13.0 10.5 - 15.4
No extent 1.5 0.2 - 5.3 5.1 3.4 - 7.2
No basis to judge/Not applicable 10.6 6.0 - 17.0 11.4 9.0 - 13.8
Missing or Nonresponse 0.9 0.0 - 4.0 1.2 0.5 - 2.3

9i. My agency is investing in resources to improve the agency's capacity to use performance information

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 9.3 5.1 - 15.4 9.0 6.9 - 11.5
Great extent 19.0 12.9 - 26.5 20.4 17.3 - 23.6
Moderate extent 31.0 23.3 - 38.7 30.0 26.3 - 33.7
Small extent 17.1 11.3 - 24.4 15.4 12.7 - 18.2
No extent 2.3 0.5 - 6.4 6.6 4.7 - 8.9
No basis to judge/Not applicable 20.5 14.1 - 28.2 17.4 14.7 - 20.1
Missing or Nonresponse 0.8 0.0 - 4.1 1.1 0.5 - 2.3

9j. Agency managers / supervisors at my level take steps to align program performance measures with agencywide goals and objectives

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 18.0 12.1 - 25.4 13.0 10.6 - 15.4
Great extent 42.7 34.5 - 50.9 36.8 33.0 - 40.6
Moderate extent 26.8 19.4 - 34.2 28.2 24.6 - 31.8
Small extent 7.9 4.1 - 13.7 11.0 8.6 - 13.4
No extent 1.5 0.2 - 5.3 4.2 2.7 - 6.2
No basis to judge/Not applicable 1.5 0.2 - 5.3 5.5 3.7 - 7.6
Missing or Nonresponse 1.5 0.2 - 5.3 1.3 0.5 - 2.8

9k. Agency managers / supervisors at my level effectively communicate performance information on a routine basis

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 20.4 14.1 - 28.0 12.9 10.3 - 15.5
Great extent 46.1 37.8 - 54.3 31.3 27.8 - 34.8
Moderate extent 24.1 17.2 - 32.0 29.4 25.8 - 33.1
Small extent 5.5 2.4 - 10.7 15.5 12.6 - 18.4
No extent 0.8 0.0 - 4.1 4.2 2.9 - 6.0
No basis to judge/Not applicable 2.4 0.6 - 6.4 5.3 3.6 - 7.6
Missing or Nonresponse 0.8 0.0 - 4.1 1.3 0.6 - 2.4

9l. Agency managers / supervisors at my level take steps to ensure that performance information is useful and / or appropriate

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 21.2 14.7 - 28.9 12.1 9.6 - 14.7
Great extent 39.9 31.8 - 48.0 30.7 27.2 - 34.3
Moderate extent 24.9 18.0 - 33.0 31.8 28.1 - 35.6
Small extent 9.3 5.1 - 15.4 14.5 11.9 - 17.2
No extent 0.8 0.0 - 4.1 4.6 3.1 - 6.6
No basis to judge/Not applicable 2.3 0.5 - 6.4 4.5 3.1 - 6.4
Missing or Nonresponse 1.6 0.3 - 5.3 1.6 0.8 - 2.7

9m. Agency managers / supervisors at my level use performance information to share effective program approaches with others

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 13.6 8.5 - 20.4 9.3 7.2 - 11.4
Great extent 37.9 29.8 - 46.0 24.5 21.2 - 27.8
Moderate extent 30.0 22.3 - 37.6 31.7 28.0 - 35.5
Small extent 10.1 5.6 - 16.3 19.4 16.3 - 22.4
No extent 1.5 0.2 - 5.3 6.5 4.7 - 8.7
No basis to judge/Not applicable 4.7 1.8 - 9.6 6.3 4.6 - 8.4
Missing or Nonresponse 2.3 0.5 - 6.4 2.3 1.2 - 4.0

10. To what extent, if at all, do you agree with the following statements? (Select one answer in each row.)

10a. The individual I report to periodically reviews with me the results or outcomes of the program(s) / operation(s) / project(s) that I am responsible for

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 23.0 16.3 - 30.8 18.9 16.0 - 21.8
Great extent 45.2 36.9 - 53.4 34.9 31.2 - 38.7
Moderate extent 14.5 9.1 - 21.5 22.7 19.3 - 26.1
Small extent 12.5 7.5 - 19.1 14.1 11.3 - 16.9
No extent 3.3 1.0 - 7.6 6.7 5.0 - 8.7
No basis to judge/Not applicable 0.1 0.0 - 3.7 1.3 0.6 - 2.4
Missing or Nonresponse 1.5 0.2 - 5.3 1.3 0.5 - 2.9

10b. Funding decisions for the program(s) / operation(s) / project(s) I am responsible for are based on results- or outcome-oriented performance information

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.2 3.5 - 12.7 7.4 5.5 - 9.6
Great extent 15.9 10.3 - 23.0 19.6 16.4 - 22.8
Moderate extent 18.4 12.3 - 25.8 20.3 17.1 - 23.5
Small extent 15.1 9.7 - 22.1 19.8 16.7 - 22.9
No extent 13.7 8.4 - 20.6 17.1 14.1 - 20.0
No basis to judge/Not applicable 28.2 20.7 - 35.7 14.7 12.2 - 17.2
Missing or Nonresponse 1.5 0.2 - 5.3 1.2 0.4 - 2.8

10c. Changes by management above my level to the program(s) / operation(s) / project(s) I am responsible for are based on results- or outcome-oriented performance information

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.4 2.3 - 10.6 6.7 5.0 - 8.7
Great extent 19.5 13.3 - 27.1 18.3 15.4 - 21.3
Moderate extent 21.3 14.9 - 29.0 27.7 24.0 - 31.3
Small extent 18.6 12.6 - 26.1 19.8 16.7 - 23.0
No extent 10.7 6.1 - 17.1 14.0 11.2 - 16.9
No basis to judge/Not applicable 21.3 14.7 - 29.0 11.7 9.7 - 13.8
Missing or Nonresponse 3.2 0.9 - 7.5 1.8 0.7 - 3.5

10d. I have sufficient information on the validity of the performance data I use to make decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 10.5 6.0 - 16.7 9.3 7.2 - 11.4
Great extent 32.8 25.0 - 40.7 32.8 29.0 - 36.5
Moderate extent 37.6 29.6 - 45.7 28.9 25.3 - 32.5
Small extent 11.9 7.0 - 18.4 15.8 13.1 - 18.5
No extent 3.0 0.8 - 7.5 6.2 4.5 - 8.3
No basis to judge/Not applicable 2.5 0.7 - 6.5 5.2 3.9 - 6.8
Missing or Nonresponse 1.6 0.3 - 5.3 1.9 0.8 - 3.6

11. To what extent, if at all, do you believe that the following persons or entities pay attention to your agency's use of performance information in management decision making? (Select one answer in each row.)

11a. Commissioner of Social Security

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 19.2 13.1 - 26.6 9.8 7.8 - 11.8
Great extent 23.0 16.3 - 30.8 18.7 15.7 - 21.7
Moderate extent 9.5 5.2 - 15.5 19.1 15.9 - 22.3
Small extent 9.8 5.4 - 16.1 14.1 11.4 - 16.9
No extent 4.5 1.7 - 9.5 8.9 6.7 - 11.5
No basis to judge/Not applicable 31.8 24.0 - 39.6 27.5 24.0 - 31.0
Missing or Nonresponse 2.3 0.5 - 6.4 1.8 0.8 - 3.5

11b. Head of your agency subcomponent (if applicable)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 13.6 8.5 - 20.4 7.4 5.7 - 9.3
Great extent 21.0 14.6 - 28.7 16.2 13.3 - 19.0
Moderate extent 8.7 4.6 - 14.6 15.8 12.8 - 18.9
Small extent 8.3 4.3 - 14.2 11.8 9.3 - 14.3
No extent 6.0 2.7 - 11.4 10.7 8.2 - 13.7
No basis to judge/Not applicable 37.5 29.4 - 45.5 35.8 32.1 - 39.5
Missing or Nonresponse 4.8 1.9 - 9.7 2.3 1.3 - 3.7

11c. The individual I report to

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 28.1 20.7 - 35.5 23.0 19.8 - 26.3
Great extent 35.5 27.6 - 43.5 33.7 30.0 - 37.5
Moderate extent 20.3 14.0 - 27.9 22.5 19.1 - 25.8
Small extent 6.9 3.3 - 12.5 11.9 9.3 - 14.4
No extent 3.8 1.3 - 8.5 3.2 2.0 - 4.9
No basis to judge/Not applicable 2.4 0.6 - 6.4 4.1 2.8 - 5.6
Missing or Nonresponse 3.0 0.8 - 7.5 1.6 0.7 - 3.1

11d. Employees that report to me

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 13.8 8.6 - 20.5 13.1 10.5 - 15.8
Great extent 30.4 22.7 - 38.0 32.8 29.0 - 36.5
Moderate extent 26.2 18.9 - 33.5 26.7 23.2 - 30.2
Small extent 18.1 12.0 - 25.6 12.6 10.1 - 15.1
No extent 6.2 2.8 - 11.6 5.4 4.1 - 7.0
No basis to judge/Not applicable 3.9 1.4 - 8.6 7.4 5.5 - 9.7
Missing or Nonresponse 1.5 0.2 - 5.3 2.0 0.9 - 3.7

11e. Office of Management and Budget (OMB)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 11.5 6.8 - 17.8 5.3 4.1 - 6.9
Great extent 23.8 17.1 - 31.7 14.8 12.2 - 17.3
Moderate extent 11.7 6.9 - 18.2 14.7 12.2 - 17.3
Small extent 8.3 4.3 - 14.2 13.4 10.6 - 16.2
No extent 4.5 1.7 - 9.5 9.8 7.5 - 12.5
No basis to judge/Not applicable 37.8 29.8 - 45.9 40.1 36.2 - 43.9
Missing or Nonresponse 2.3 0.5 - 6.4 1.9 0.9 - 3.7

11f. Federal agencies other than OMB

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.9 1.4 - 8.6 3.3 2.0 - 5.2
Great extent 12.5 7.5 - 19.1 9.6 7.3 - 12.2
Moderate extent 10.5 6.0 - 16.7 14.1 11.7 - 16.6
Small extent 14.3 8.9 - 21.1 13.5 10.9 - 16.0
No extent 9.8 5.4 - 16.1 12.5 9.8 - 15.1
No basis to judge/Not applicable 46.8 38.5 - 55.1 45.4 41.5 - 49.4
Missing or Nonresponse 2.3 0.5 - 6.4 1.6 0.7 - 3.1

11g. Congressional committees (e.g., members, staff)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 9.5 5.2 - 15.5 5.2 3.9 - 6.7
Great extent 15.1 9.7 - 22.1 11.9 9.3 - 14.5
Moderate extent 11.7 6.9 - 18.2 13.6 11.1 - 16.2
Small extent 13.2 8.1 - 20.0 15.6 12.9 - 18.3
No extent 6.9 3.3 - 12.5 11.4 8.8 - 14.0
No basis to judge/Not applicable 39.6 31.5 - 47.8 40.4 36.5 - 44.3
Missing or Nonresponse 3.9 1.4 - 8.6 2.0 1.0 - 3.4

11h. The audit community (e.g., GAO, Inspectors General)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 9.5 5.2 - 15.5 8.4 6.5 - 10.6
Great extent 22.7 16.0 - 30.5 18.2 15.2 - 21.3
Moderate extent 11.2 6.6 - 17.6 15.4 12.6 - 18.2
Small extent 8.7 4.6 - 14.6 13.7 11.0 - 16.4
No extent 4.5 1.7 - 9.5 6.9 5.1 - 9.2
No basis to judge/Not applicable 40.4 32.2 - 48.5 35.4 31.6 - 39.1
Missing or Nonresponse 3.0 0.8 - 7.5 2.0 0.9 - 3.7

11i. The general public

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 4.0 2.9 - 5.4
Great extent 10.7 6.1 - 17.1 8.3 6.3 - 10.6
Moderate extent 17.4 11.5 - 24.7 15.0 12.3 - 17.7
Small extent 16.8 11.1 - 24.0 17.9 15.1 - 20.7
No extent 12.3 7.4 - 19.0 18.8 15.6 - 22.1
No basis to judge/Not applicable 34.8 26.9 - 42.8 33.9 30.1 - 37.7
Missing or Nonresponse 4.7 1.8 - 9.6 2.1 1.0 - 3.8

12. Compared to three years ago, how much more or less attention do the following persons or entities pay to your agency's use of performance information in management decision making? (Select one answer in each row.)

12a. Commissioner of Social Security

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 6.4 3.0 - 11.8 8.2 6.3 - 10.5
Somewhat more 14.4 9.1 - 21.2 12.4 10.1 - 14.6
About the same 34.0 26.1 - 41.9 33.0 29.3 - 36.7
Somewhat less 2.3 0.5 - 6.4 3.0 1.9 - 4.5
A great deal less 2.5 0.7 - 6.5 4.6 3.0 - 6.9
No basis to judge/Not applicable 37.4 29.3 - 45.4 37.5 33.7 - 41.4
Missing or Nonresponse 3.0 0.8 - 7.5 1.2 0.4 - 2.7

12b. Head of your agency subcomponent (if applicable)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 7.9 4.1 - 13.7 7.3 5.5 - 9.4
Somewhat more 13.2 8.1 - 20.0 10.4 8.2 - 12.7
About the same 29.3 21.8 - 36.9 29.3 25.8 - 32.8
Somewhat less 0.9 0.0 - 4.0 2.9 1.8 - 4.4
A great deal less 2.3 0.5 - 6.4 3.8 2.3 - 6.0
No basis to judge/Not applicable 40.3 32.2 - 48.4 43.5 39.6 - 47.4
Missing or Nonresponse 6.0 2.7 - 11.4 2.7 1.4 - 4.5

12c. The individual I report to

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 13.8 8.6 - 20.7 12.8 10.2 - 15.4
Somewhat more 20.3 14.0 - 27.9 22.9 19.5 - 26.3
About the same 47.1 38.8 - 55.4 45.6 41.7 - 49.5
Somewhat less 1.8 0.3 - 5.4 2.4 1.4 - 3.9
A great deal less 3.0 0.8 - 7.5 3.1 1.8 - 5.1
No basis to judge/Not applicable 11.7 6.9 - 18.2 11.6 9.1 - 14.0
Missing or Nonresponse 2.3 0.5 - 6.4 1.6 0.6 - 3.4

12d. Employees that report to me

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 6.3 2.9 - 11.7 8.7 6.6 - 11.2
Somewhat more 23.2 16.4 - 31.1 23.9 20.4 - 27.4
About the same 51.3 43.0 - 59.6 47.9 44.0 - 51.8
Somewhat less 0.8 0.0 - 4.1 1.7 1.1 - 2.4
A great deal less 2.3 0.5 - 6.4 1.9 1.1 - 3.1
No basis to judge/Not applicable 13.8 8.6 - 20.7 14.5 11.8 - 17.2
Missing or Nonresponse 2.4 0.6 - 6.4 1.5 0.6 - 3.0

12e. Office of Management and Budget (OMB)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 4.9 2.0 - 9.8 4.1 2.6 - 6.1
Somewhat more 16.6 10.9 - 23.8 8.6 6.8 - 10.7
About the same 24.2 17.4 - 32.1 30.7 27.3 - 34.1
Somewhat less 1.5 0.2 - 5.3 3.2 1.9 - 4.9
A great deal less 2.3 0.5 - 6.4 4.6 2.9 - 7.0
No basis to judge/Not applicable 48.2 39.9 - 56.5 47.4 43.5 - 51.3
Missing or Nonresponse 2.3 0.5 - 6.4 1.3 0.5 - 2.8

12f. Federal agencies other than OMB

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 1.6 0.3 - 5.3 3.2 1.9 - 5.0
Somewhat more 11.0 6.3 - 17.3 6.2 4.4 - 8.3
About the same 28.0 20.5 - 35.4 31.1 27.7 - 34.5
Somewhat less 1.5 0.2 - 5.3 3.0 1.9 - 4.5
A great deal less 2.3 0.5 - 6.4 4.1 2.5 - 6.3
No basis to judge/Not applicable 52.4 44.1 - 60.7 50.7 46.8 - 54.6
Missing or Nonresponse 3.3 1.0 - 7.6 1.8 0.9 - 3.3

12g. Congressional committees (e.g., members, staff)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 7.1 3.4 - 12.6 5.0 3.5 - 6.9
Somewhat more 14.4 9.1 - 21.2 8.1 6.2 - 10.4
About the same 25.1 17.9 - 32.3 30.6 27.0 - 34.2
Somewhat less 3.0 0.8 - 7.5 3.5 2.4 - 4.8
A great deal less 3.0 0.8 - 7.5 5.1 3.4 - 7.2
No basis to judge/Not applicable 45.2 36.9 - 53.4 46.0 42.1 - 49.9
Missing or Nonresponse 2.3 0.5 - 6.4 1.7 0.8 - 3.2

12h. The audit community (e.g., GAO, Inspectors General)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 7.1 3.4 - 12.6 6.4 4.5 - 8.7
Somewhat more 11.5 6.8 - 17.8 10.2 8.0 - 12.4
About the same 29.5 21.9 - 37.0 32.3 28.7 - 35.9
Somewhat less 0.8 0.0 - 4.1 2.2 1.3 - 3.4
A great deal less 2.3 0.5 - 6.4 4.2 2.6 - 6.3
No basis to judge/Not applicable 46.7 38.4 - 55.0 42.1 38.2 - 46.0
Missing or Nonresponse 2.3 0.5 - 6.4 2.6 1.3 - 4.7

12i. The general public

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
A great deal more 1.0 0.1 - 4.3 4.6 3.1 - 6.4
Somewhat more 11.7 6.9 - 18.2 9.0 6.9 - 11.4
About the same 36.8 28.8 - 44.8 32.8 29.3 - 36.4
Somewhat less 2.3 0.5 - 6.4 2.6 1.9 - 3.5
A great deal less 0.9 0.0 - 4.0 6.8 4.6 - 9.6
No basis to judge/Not applicable 40.5 32.4 - 48.7 41.9 38.0 - 45.8
Missing or Nonresponse 6.8 3.2 - 12.4 2.3 1.2 - 3.9

Section 4 - Training

13. During the past 3 years, has your agency provided, arranged, or paid for training that would help you to accomplish the following tasks? (Select one answer in each row.)

13a. Conduct strategic planning

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 55.3 47.1 - 63.6 48.7 44.7 - 52.6
No 43.2 35.0 - 51.4 50.3 46.4 - 54.3
Missing or Nonresponse 1.5 0.2 - 5.3 1.0 0.4 - 2.1

13b. Set program performance goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 52.6 44.4 - 60.9 54.0 50.1 - 57.9
No 43.6 35.4 - 51.8 44.8 40.9 - 48.7
Missing or Nonresponse 3.8 1.3 - 8.5 1.2 0.5 - 2.3

13c. Develop program performance measures

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 45.7 37.4 - 54.0 48.9 45.0 - 52.9
No 51.3 43.0 - 59.6 49.5 45.6 - 53.5
Missing or Nonresponse 3.0 0.8 - 7.5 1.5 0.7 - 2.9

13d. Assess the quality of performance data

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 46.3 38.1 - 54.6 43.1 39.2 - 47.0
No 52.9 44.6 - 61.2 55.2 51.3 - 59.1
Missing or Nonresponse 0.8 0.0 - 4.1 1.7 0.9 - 2.9

13e. Use program performance information to make decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 51.1 42.8 - 59.4 47.2 43.3 - 51.1
No 44.3 36.1 - 52.6 51.3 47.4 - 55.2
Missing or Nonresponse 4.5 1.7 - 9.5 1.5 0.8 - 2.6

13f. Link the performance of program(s) / operation(s) / project(s) to the achievement of agency strategic goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 55.8 47.5 - 64.0 48.6 44.7 - 52.5
No 40.3 32.2 - 48.4 49.6 45.7 - 53.6
Missing or Nonresponse 3.9 1.4 - 8.6 1.7 0.9 - 3.2

Section 5a - Cross-Agency Priority Goals

Please note:

Federal government cross-agency priority goals, also referred to as crosscutting goals, require the collaboration of multiple agencies to achieve the goals. The Administration has identified 15 cross-agency priority goals that were published concurrently with the Fiscal Year 2015 Budget of the U.S. Government.

The cross-agency priority goals include:

(1) Cybersecurity: Improve cybersecurity performance through ongoing awareness of information security, vulnerabilities, and threats impacting the operating information environment, ensuring that only authorized users have access to resources and information; and the implementation of technologies and processes that reduce the risk of malware.

(2) Climate Change: More than double Federal government consumption of electricity from renewable sources to 20% by 2020 and improve energy efficiency at Federal facilities as part of the wider strategy to reduce the Federal Government's direct greenhouse gas emissions by 40 percent by 2025 (2008 baseline).

(3) Insider Threat and Security Clearance Reform: Mitigate the inherent risks and vulnerabilities posed by personnel with trusted access to government information, facilities, systems, and other personnel.

(4) Job-Creating Investment: Improve federal investment tools and resources, while also increasing interagency coordination, to encourage foreign direct investment, spurring job growth.

(5) Infrastructure Permitting Modernization: Modernize the Federal permitting and review process for major infrastructure projects to reduce uncertainty for project applicants, reduce the aggregate time it takes to conduct reviews and make permitting decisions by half, and produce measurably better environmental and community outcomes.

(6) Science, Technology, Engineering, and Math (STEM) Education: Improve Science, Technology, Engineering and Mathematics (STEM) Education by implementing the Federal STEM Education 5-Year Strategic Plan, announced in May 2013, specifically:

          • Improve STEM instruction
          • Increase and sustain youth and public engagement in STEM
          • Enhance STEM experience of undergraduate students
          • Better serve groups historically under-represented in STEM fields
          • Design graduate education for tomorrow's STEM workforce
          • Build new models for leveraging assets and expertise
          • Build and use evidence-based approaches

(7) Service Members and Veterans Mental Health: Improve mental health outcomes for Service Members, Veterans and their Families

(8) Customer Service: Deliver world-class customer services to citizens by making it faster and easier for individuals and businesses to complete transactions and have a positive experience with government.

(9) Smarter IT Delivery: Improve outcomes and customer satisfaction with Federal services through smarter IT delivery and stronger agency accountability for success.

(10) Category Management: Expand the use of high-quality, high-value strategic sourcing solutions in order to improve the government's buying power and reduce contract duplication.

(11) Shared Services: Strategically expand high-quality, high value shared services to improve performance and efficiency throughout government.

(12) Benchmark and Improve Mission-Support Operations: Improve administrative efficiency and increase the adoption of effective management practices by establishing cost and quality benchmarks of mission-support operations and giving agency decision-makers better data to compare options, allocate resources, and improve processes.

(13) Open Data: Fuel entrepreneurship and innovation and improve government efficiency and effectiveness by unlocking the value of government data and adopting management approaches that promote interoperability and openness of this data.

(14) Lab-to-Market: Increase the economic impact of Federally-funded research and development by accelerating and improving the transfer of new technologies from the laboratory to the commercial marketplace.

(15) People and Culture: Innovate by unlocking the full potential of the workforce we have today and building the workforce we need for tomorrow.

In the following question, "agency" refers only to your cabinet-level department (e.g., Department of Transportation) or independent agency (e.g., Environmental Protection Agency).

Please do not consider activities at the major component level (e.g., Federal Aviation Administration, Army, Internal Revenue Service).

14. How familiar are you with one or more of the cross-agency priority goals? (Select one.)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very familiar - Continue with question 15 13.9 8.7 - 20.6 13.7 11.3 - 16.1
Somewhat familiar - Continue with question 15 42.2 34.0 - 50.4 40.3 36.4 - 44.2
Not familiar 37.1 29.1 - 45.1 40.7 36.9 - 44.6
Missing or Nonresponse 6.8 3.2 - 12.4 5.3 3.8 - 7.1

15. To what extent, if at all, do you agree with the following statements as they relate to one or more of the cross-agency priority goals listed above? (Select one answer in each row.)

15a. I have been involved in creating the cross-agency priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 1.6 0.3 - 5.3 1.4 0.7 - 2.4
Great extent 3.2 0.9 - 7.5 3.7 2.3 - 5.5
Moderate extent 5.2 2.2 - 10.1 8.5 6.4 - 11.1
Small extent 4.9 2.0 - 9.8 11.2 8.6 - 14.3
No extent 32.1 24.4 - 39.9 26.1 22.7 - 29.5
No basis to judge/Not applicable 8.3 4.3 - 14.2 2.9 2.1 - 3.9
Missing or Nonresponse 44.6 36.4 - 52.9 46.2 42.3 - 50.1

15b. The program(s) / operation(s) / project(s) I am involved with contribute to the achievement of one or more cross-agency priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 10.2 5.7 - 16.4 6.4 4.8 - 8.4
Great extent 9.1 5.0 - 15.0 11.8 9.4 - 14.3
Moderate extent 8.2 4.3 - 13.9 17.5 14.3 - 20.8
Small extent 12.3 7.4 - 19.0 9.6 7.3 - 12.2
No extent 10.8 6.2 - 17.2 6.0 4.3 - 8.1
No basis to judge/Not applicable 4.7 1.8 - 9.6 2.3 1.6 - 3.3
Missing or Nonresponse 44.6 36.4 - 52.9 46.3 42.4 - 50.2

15c. I have collaborated outside of my program(s) / operation(s) / project(s) to help achieve the cross-agency priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.2 1.6 - 8.8 3.6 2.5 - 5.0
Great extent 8.1 4.2 - 13.8 9.5 7.3 - 12.0
Moderate extent 4.3 1.7 - 8.9 13.4 10.6 - 16.3
Small extent 8.7 4.6 - 14.6 10.4 8.0 - 13.2
No extent 24.1 17.2 - 32.0 13.2 10.6 - 15.8
No basis to judge/Not applicable 6.0 2.7 - 11.4 3.1 2.0 - 4.6
Missing or Nonresponse 44.6 36.4 - 52.9 46.8 42.9 - 50.7

15d. Cross-agency priority goals have had an impact on decision making regarding the program(s) / operation(s) / project(s) I am involved with

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.0 1.5 - 8.7 3.7 2.6 - 5.1
Great extent 9.6 5.3 - 15.6 10.3 7.9 - 13.2
Moderate extent 11.1 6.4 - 17.5 15.3 12.4 - 18.2
Small extent 11.7 6.9 - 18.2 10.6 8.3 - 13.0
No extent 13.6 8.5 - 20.4 9.3 7.1 - 11.9
No basis to judge/Not applicable 5.3 2.2 - 10.5 4.4 3.1 - 6.2
Missing or Nonresponse 44.6 36.4 - 52.9 46.3 42.4 - 50.2

15e. My agency has communicated to its employees about its progress in contributing to relevant cross-agency priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 6.3 2.9 - 11.7 3.7 2.5 - 5.3
Great extent 10.6 6.1 - 16.8 7.9 6.0 - 10.2
Moderate extent 10.6 6.1 - 16.8 14.0 11.2 - 16.8
Small extent 13.1 8.0 - 19.9 12.4 9.8 - 15.0
No extent 10.1 5.6 - 16.3 11.7 9.0 - 14.4
No basis to judge/Not applicable 3.8 1.3 - 8.5 3.8 2.5 - 5.5
Missing or Nonresponse 45.5 37.3 - 53.8 46.5 42.6 - 50.4

Section 5b - Agency Priority Goals

Please Note:

Agency priority goals are a limited number of performance goals that advance progress towards the agency's strategic goals, near-term outcomes, and improvements in customer responsiveness, or efficiencies. These goals are to reflect the highest priorities of the agency. Your agency's priority goals as published concurrently with the Fiscal Year 2017 Budget of the U.S. Government are listed below. (Note: Some agencies may be in the process of updating these goals.)


Please do not consider activities at the major component level (e.g., Federal Aviation Administration, Army, Internal Revenue Service).

Social Security Administration's Priority Goals

Increase customer satisfaction with our services.

          • For the eight agency services included in the ForeSee eGovernment Satisfaction
            Index, ensuring that our customers continue to rate our internet services above
            the excellent threshold (over 80 points) on average, with a FY 2016 average of
            at least 84.5 and a FY 2017 average of at least 85.
          • Ensuring that our customers rate our office and telephone services as
            Excellent, Very Good, or Good (E/VG/G), with a FY 2016 target of 80, and a
            FY 2017 target of 82.

Improve customer service and convenience by increasing online transactions.

Improve customer service and convenience by increasing the volume of online transactions by 25 million each year. An increase of 25 million represents a 35 percent increase over FY 2014 volume (most recent full year data). This increase will result in a total of 112.1 million online transactions in FY 2016 and 137 million in FY 2017.

Improve Supplemental Security Income payment accuracy.

Improve the integrity of the Supplemental Security Income (SSI) program by ensuring that 95 percent of our payments are free of overpayment.

Reduce the Disability Hearings Pending.

By the end of fiscal year (FY) 2017, we will improve customer service in the hearings process by reducing the wait time for a hearing decision. In FY 2016, we will decide 99% of cases that begin the fiscal year at 430 days old or older (our 252,000 oldest cases).
          • 25% decided by Q1
          • 50% decided by Q2
          • 75% decided by Q3
          • 99% decided by Q4

In FY 2017, we will decide 99% of cases that begin the fiscal year at 365 days old or older.

16. How familiar are you with one or more of your agency's priority goals? (Select one.)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very familiar - Continue with question 17 66.5 58.7 - 74.4 33.4 30.0 - 36.9
Somewhat familiar - Continue with question 17 22.8 16.1 - 30.7 40.4 36.5 - 44.3
Not familiar 3.0 0.8 - 7.5 20.9 17.5 - 24.3
Missing or Nonresponse 7.7 3.8 - 13.4 5.2 3.8 - 6.9

17. To what extent, if at all, do you agree with the following statements as they relate to agency priority goals? (Select one answer in each row.)

17a. I have been involved in creating my agency's priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.2 0.9 - 7.5 3.5 2.2 - 5.1
Great extent 4.9 2.0 - 9.8 6.2 4.3 - 8.6
Moderate extent 4.8 1.9 - 9.7 13.4 10.4 - 16.4
Small extent 9.7 5.4 - 15.8 12.1 9.5 - 14.7
No extent 52.4 44.1 - 60.7 35.1 31.7 - 38.5
No basis to judge/Not applicable 11.3 6.5 - 17.9 3.3 2.1 - 4.9
Missing or Nonresponse 13.7 8.4 - 20.6 26.4 22.9 - 30.0

17b. My agency's priority goals reflect the highest priorities of my agency

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 29.3 21.8 - 36.9 13.5 11.3 - 15.7
Great extent 35.8 27.8 - 43.7 26.4 22.9 - 29.9
Moderate extent 9.7 5.4 - 15.8 17.0 14.1 - 19.9
Small extent 5.4 2.3 - 10.6 8.0 5.8 - 10.7
No extent 1.5 0.2 - 5.3 2.5 1.4 - 4.2
No basis to judge/Not applicable 3.8 1.3 - 8.5 6.0 4.2 - 8.3
Missing or Nonresponse 14.5 9.1 - 21.5 26.5 23.0 - 30.1

17c. My agency priority goals measure if the program is achieving its intended purpose, instead of focusing solely on what can easily be measured

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 16.4 10.7 - 23.6 8.3 6.5 - 10.4
Great extent 34.4 26.5 - 42.3 19.6 16.6 - 22.6
Moderate extent 15.4 9.8 - 22.5 18.3 15.1 - 21.4
Small extent 8.7 4.6 - 14.6 11.1 8.6 - 14.1
No extent 1.5 0.2 - 5.3 3.2 1.9 - 4.9
No basis to judge/Not applicable 9.9 5.5 - 16.2 12.5 10.2 - 14.7
Missing or Nonresponse 13.7 8.4 - 20.6 27.1 23.5 - 30.6

17d. My agency has communicated to employees about its progress toward achieving priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 29.3 21.8 - 36.9 10.4 8.3 - 12.6
Great extent 25.2 18.0 - 32.4 19.6 16.6 - 22.6
Moderate extent 20.2 13.8 - 27.8 17.7 14.7 - 20.7
Small extent 9.2 4.9 - 15.3 14.9 12.2 - 17.6
No extent 0.1 0.0 - 3.7 6.2 4.2 - 8.7
No basis to judge/Not applicable 2.3 0.5 - 6.4 4.3 2.7 - 6.3
Missing or Nonresponse 13.7 8.4 - 20.6 26.9 23.4 - 30.5

17e. The program(s) / operation(s) / project(s) I am involved with contribute to the achievement of one or more of my agency's priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 28.9 21.3 - 36.4 13.9 11.8 - 16.0
Great extent 26.3 19.0 - 33.6 23.5 20.3 - 26.7
Moderate extent 17.1 11.3 - 24.4 18.1 14.9 - 21.3
Small extent 4.9 2.0 - 9.8 9.9 7.6 - 12.6
No extent 5.3 2.2 - 10.5 3.6 2.3 - 5.4
No basis to judge/Not applicable 3.0 0.8 - 7.5 4.2 2.7 - 6.2
Missing or Nonresponse 14.5 9.1 - 21.5 26.8 23.3 - 30.4

17f. I have collaborated outside of my program(s) / operation(s) / project(s) to help achieve one or more of my agency's priority goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 10.0 5.7 - 16.0 7.5 6.1 - 8.9
Great extent 18.6 12.6 - 26.1 18.6 15.5 - 21.7
Moderate extent 13.7 8.4 - 20.6 15.4 12.5 - 18.3
Small extent 11.2 6.6 - 17.6 11.7 9.1 - 14.3
No extent 21.3 14.7 - 29.0 13.3 10.8 - 15.9
No basis to judge/Not applicable 11.4 6.7 - 18.0 5.7 4.1 - 7.6
Missing or Nonresponse 13.7 8.4 - 20.6 27.8 24.2 - 31.4

17g. My agency uses the information collected on agency priority goals to make decisions regarding the program(s) / operation(s) / project(s) I am involved with

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 15.1 9.7 - 22.1 6.8 5.5 - 8.1
Great extent 29.3 21.8 - 36.9 15.1 12.6 - 17.7
Moderate extent 9.5 5.2 - 15.5 20.0 16.6 - 23.3
Small extent 10.1 5.6 - 16.3 10.6 8.1 - 13.0
No extent 4.8 1.9 - 9.7 6.4 4.5 - 8.8
No basis to judge/Not applicable 17.5 11.5 - 24.9 12.9 10.6 - 15.3
Missing or Nonresponse 13.7 8.4 - 20.6 28.2 24.6 - 31.9

Section 5c - Quarterly Performance Reviews

Please Note:

Quarterly performance reviews, which some agencies refer to as "stat" meetings or data-driven performance reviews, are regular meetings held at the highest levels of your agency to examine progress toward accomplishing agency priority goals, and in some cases, other agency performance goals.

These reviews should, among other things, assess agencies' coordination efforts; activities and contributions to goals; and strategies for improvement, when applicable. Quarterly performance reviews are to involve key leadership and other relevant parties.

These reviews may be conducted more frequently than quarterly.

In the following questions, "quarterly performance reviews" refers to all aspects of these reviews, including preparation, review, and follow-up.

In the following question, "agency" refers only to your cabinet-level department (e.g., Department of Transportation) or independent agency (e.g., Environmental Protection Agency).

Please do not consider activities at the major component level (e.g., Federal Aviation Administration, Army, Internal Revenue Service).

18. How familiar are you with your agency's quarterly performance reviews? (Select one.)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very familiar - Continue with question 19 15.1 9.7 - 22.1 13.5 11.0 - 16.1
Somewhat familiar - Continue with question 19 20.3 14.0 - 27.9 21.0 17.8 - 24.2
Not familiar 57.0 48.8 - 65.2 60.7 56.9 - 64.5
Missing or Nonresponse 7.5 3.7 - 13.3 4.7 3.3 - 6.6

19. To what extent, if at all, do you agree with the following statements as they relate to your agency's quarterly performance reviews? (Select one answer in each row.)

19a. Overall, the program(s) / operation(s) / project(s) that I am involved with has been the subject of these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.2 2.2 - 10.1 5.0 3.7 - 6.7
Great extent 7.9 4.1 - 13.7 10.8 8.4 - 13.7
Moderate extent 4.7 1.8 - 9.6 9.3 7.1 - 12.0
Small extent 6.8 3.2 - 12.4 5.8 4.2 - 7.9
No extent 3.2 0.9 - 7.5 2.1 1.2 - 3.3
No basis to judge/Not applicable 4.7 1.8 - 9.6 1.3 0.9 - 1.9
Missing or Nonresponse 67.6 59.9 - 75.3 65.6 61.9 - 69.3

19b. These reviews are held on a regular, routine basis

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.5 3.8 - 13.0 6.7 5.1 - 8.6
Great extent 10.5 6.0 - 16.7 11.5 8.9 - 14.2
Moderate extent 6.9 3.3 - 12.5 8.8 6.6 - 11.4
Small extent 3.8 1.3 - 8.5 3.6 2.3 - 5.3
No extent 0.8 0.0 - 4.1 1.6 0.8 - 2.9
No basis to judge/Not applicable 5.3 2.2 - 10.5 2.3 1.6 - 3.0
Missing or Nonresponse 65.3 57.5 - 73.2 65.5 61.8 - 69.2

19c. These reviews focus on goals and objectives that are aligned with my agency's strategic and performance plans

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 8.4 4.4 - 14.0 6.7 5.0 - 8.7
Great extent 12.6 7.6 - 19.2 11.8 9.2 - 14.4
Moderate extent 6.2 2.8 - 11.6 9.6 7.3 - 12.3
Small extent 2.3 0.5 - 6.4 3.1 1.9 - 4.8
No extent 1.5 0.2 - 5.3 1.1 0.6 - 1.8
No basis to judge/Not applicable 3.8 1.3 - 8.5 2.1 1.3 - 3.2
Missing or Nonresponse 65.3 57.5 - 73.2 65.6 62.0 - 69.3

19d. Agency leadership actively participates in these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 8.5 4.6 - 14.2 7.5 5.7 - 9.8
Great extent 11.6 6.8 - 18.1 11.6 9.0 - 14.2
Moderate extent 4.0 1.5 - 8.7 7.2 5.3 - 9.6
Small extent 0.8 0.0 - 4.1 3.8 2.4 - 5.7
No extent 2.3 0.5 - 6.4 1.3 0.6 - 2.5
No basis to judge/Not applicable 6.8 3.2 - 12.4 2.9 2.1 - 3.8
Missing or Nonresponse 66.1 58.3 - 73.9 65.7 62.0 - 69.3

19e. My agency uses these reviews to identify problems or opportunities associated with agency performance goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 8.2 4.3 - 13.9 5.7 4.1 - 7.7
Great extent 11.1 6.4 - 17.5 11.6 9.1 - 14.2
Moderate extent 5.5 2.4 - 10.7 7.7 5.7 - 10.2
Small extent 1.5 0.2 - 5.3 4.0 2.6 - 5.7
No extent 3.0 0.8 - 7.5 2.0 1.0 - 3.5
No basis to judge/Not applicable 5.3 2.2 - 10.5 3.3 2.3 - 4.5
Missing or Nonresponse 65.3 57.5 - 73.2 65.7 62.0 - 69.4

19f. Agency leadership uses these reviews to help achieve agency performance goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 8.2 4.3 - 13.9 5.4 4.0 - 7.3
Great extent 12.7 7.7 - 19.4 10.6 8.2 - 13.0
Moderate extent 3.9 1.4 - 8.6 9.1 6.7 - 11.9
Small extent 3.0 0.8 - 7.5 4.4 2.9 - 6.3
No extent 3.0 0.8 - 7.5 1.6 0.8 - 2.8
No basis to judge/Not applicable 3.0 0.8 - 7.5 3.4 2.4 - 4.7
Missing or Nonresponse 66.1 58.3 - 73.9 65.6 61.9 - 69.3

19g. These reviews include staff with relevant knowledge needed to facilitate problem solving and identify improvement opportunities

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 6.6 3.1 - 11.9 5.8 4.2 - 7.8
Great extent 11.2 6.6 - 17.6 11.1 8.6 - 14.0
Moderate extent 5.4 2.3 - 10.6 8.5 6.5 - 10.9
Small extent 1.5 0.2 - 5.3 4.5 3.0 - 6.4
No extent 3.8 1.3 - 8.5 1.5 1.0 - 2.3
No basis to judge/Not applicable 5.3 2.2 - 10.5 3.0 2.1 - 4.2
Missing or Nonresponse 66.2 58.4 - 74.0 65.6 61.9 - 69.3

19h. These reviews include officials external to the agency who contribute to the goals discussed at the reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.1 2.1 - 9.9 3.3 2.2 - 4.8
Great extent 6.9 3.3 - 12.5 5.8 4.2 - 7.8
Moderate extent 4.9 2.0 - 9.8 7.5 5.4 - 10.0
Small extent 1.5 0.2 - 5.3 5.5 3.8 - 7.8
No extent 3.8 1.3 - 8.5 4.1 2.6 - 5.9
No basis to judge/Not applicable 11.7 6.9 - 18.2 8.1 6.3 - 10.3
Missing or Nonresponse 66.1 58.3 - 73.9 65.7 62.0 - 69.4

19i. My agency has the performance information needed for these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.3 3.7 - 12.9 5.7 4.2 - 7.6
Great extent 13.5 8.3 - 20.2 11.2 8.7 - 13.8
Moderate extent 4.8 1.9 - 9.7 9.0 6.8 - 11.6
Small extent 1.5 0.2 - 5.3 2.9 1.7 - 4.6
No extent 3.0 0.8 - 7.5 1.8 0.9 - 3.0
No basis to judge/Not applicable 4.5 1.7 - 9.5 3.4 2.4 - 4.6
Missing or Nonresponse 65.3 57.5 - 73.2 66.0 62.3 - 69.7

19j. My agency has the capacity to analyze the performance information needed for these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.9 4.1 - 13.7 5.2 3.7 - 7.0
Great extent 13.0 8.0 - 19.6 11.9 9.4 - 14.4
Moderate extent 6.2 2.8 - 11.6 9.4 7.2 - 12.1
Small extent 2.3 0.5 - 6.4 3.4 2.1 - 5.4
No extent 1.5 0.2 - 5.3 1.3 0.6 - 2.5
No basis to judge/Not applicable 3.8 1.3 - 8.5 2.7 1.8 - 3.9
Missing or Nonresponse 65.3 57.5 - 73.2 66.0 62.3 - 69.7

19k. Performance information for these reviews is communicated to relevant parties in an easy-to-understand, useful format

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 6.7 3.3 - 12.0 4.6 3.2 - 6.4
Great extent 12.3 7.4 - 19.0 10.4 8.0 - 12.7
Moderate extent 7.9 4.1 - 13.7 10.4 8.0 - 13.2
Small extent 2.3 0.5 - 6.4 4.8 3.2 - 6.9
No extent 0.8 0.0 - 4.1 1.5 0.7 - 2.7
No basis to judge/Not applicable 4.5 1.7 - 9.5 2.7 2.0 - 3.6
Missing or Nonresponse 65.5 57.6 - 73.3 65.6 61.9 - 69.3

19l. My agency has a process in place for following up on problems or opportunities identified through these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.5 3.8 - 13.0 4.7 3.2 - 6.5
Great extent 10.1 5.6 - 16.3 10.3 8.0 - 12.6
Moderate extent 7.2 3.5 - 12.7 9.0 6.8 - 11.6
Small extent 2.3 0.5 - 6.4 5.2 3.4 - 7.5
No extent 0.8 0.0 - 4.1 1.4 0.8 - 2.3
No basis to judge/Not applicable 6.2 2.8 - 11.6 3.6 2.5 - 5.1
Missing or Nonresponse 66.1 58.3 - 73.9 65.8 62.1 - 69.5

19m. Program managers / supervisors at my level are recognized for meeting performance goals discussed at these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.7 2.5 - 10.8 3.8 2.6 - 5.5
Great extent 8.2 4.3 - 13.9 9.7 7.4 - 12.4
Moderate extent 9.3 5.1 - 15.4 7.3 5.6 - 9.4
Small extent 3.8 1.3 - 8.5 8.2 6.0 - 10.9
No extent 2.3 0.5 - 6.4 3.0 1.9 - 4.5
No basis to judge/Not applicable 5.4 2.3 - 10.6 2.2 1.7 - 3.0
Missing or Nonresponse 65.3 57.5 - 73.2 65.6 61.9 - 69.3

19n. Program managers / supervisors at my level are penalized for not meeting performance goals discussed at these reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.4 0.6 - 6.4 1.7 1.2 - 2.4
Great extent 4.8 1.9 - 9.7 7.0 5.2 - 9.2
Moderate extent 7.5 3.8 - 13.0 9.2 7.0 - 11.9
Small extent 6.2 2.8 - 11.6 6.9 5.0 - 9.3
No extent 5.3 2.2 - 10.5 5.1 3.5 - 7.2
No basis to judge/Not applicable 8.6 4.5 - 14.5 4.5 3.3 - 5.9
Missing or Nonresponse 65.3 57.5 - 73.2 65.6 61.9 - 69.3

19o. Discussion at these reviews provides a forum for honest, constructive feedback

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.0 1.5 - 8.7 3.4 2.3 - 4.8
Great extent 8.2 4.3 - 13.9 8.6 6.6 - 11.1
Moderate extent 7.2 3.5 - 12.7 9.6 7.3 - 12.3
Small extent 6.0 2.7 - 11.4 6.5 4.5 - 9.1
No extent 0.8 0.0 - 4.1 3.0 1.9 - 4.6
No basis to judge/Not applicable 8.4 4.4 - 14.4 3.1 2.4 - 3.9
Missing or Nonresponse 65.3 57.5 - 73.2 65.8 62.1 - 69.5

19p. These reviews have led to similar meetings at lower levels

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 3.6 2.3 - 5.2
Great extent 9.6 5.3 - 15.6 9.0 7.0 - 11.3
Moderate extent 8.6 4.5 - 14.5 8.7 6.4 - 11.3
Small extent 3.8 1.3 - 8.5 6.7 4.6 - 9.3
No extent 1.5 0.2 - 5.3 3.0 2.0 - 4.3
No basis to judge/Not applicable 7.9 4.1 - 13.7 3.3 2.5 - 4.3
Missing or Nonresponse 65.3 57.5 - 73.2 65.8 62.1 - 69.5

19q. I think my agency's quarterly performance reviews are worthwhile

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.2 2.2 - 10.1 4.4 3.1 - 6.0
Great extent 11.1 6.4 - 17.5 9.9 7.6 - 12.7
Moderate extent 5.5 2.4 - 10.7 9.2 7.0 - 11.8
Small extent 3.8 1.3 - 8.5 5.1 3.5 - 7.2
No extent 1.5 0.2 - 5.3 2.4 1.4 - 3.9
No basis to judge/Not applicable 6.8 3.2 - 12.4 3.3 2.5 - 4.2
Missing or Nonresponse 66.1 58.3 - 73.9 65.7 62.0 - 69.4

Section 6 - Program Evaluation

Please note:

Program Evaluations are individual, systematic studies using research methods to assess how well a program, operation or project is achieving its objectives and the reasons why it may, or may not, be performing as expected. Program evaluations answer specific questions such as how well a program is operating, whether a program is reaching targeted recipients, why a program is not achieving its desired outcomes, or whether one approach is more effective than another.

Program evaluation as defined here does not include routine program monitoring activities or quarterly performance reviews.

20. Have there been any program evaluations completed within the past 5 years for any of the program(s) / operation(s) / project(s) that you were involved with? (Select one.)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes - Continue with question 21 23.0 16.3 - 30.8 39.9 36.0 - 43.8
No 14.3 8.9 - 21.1 17.8 15.0 - 20.6
Do not know 58.1 50.0 - 66.3 39.3 35.5 - 43.2
Missing or Nonresponse 4.7 1.8 - 9.6 2.9 1.9 - 4.4

21. For those program evaluations completed within the past 5 years, which of the following entities was primarily responsible for those studies? Note: By primarily responsible, we mean either directly conducted or contracted for those studies (Select one answer in each row.)

21a. My agency or the program itself

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 20.6 14.2 - 28.2 34.1 30.3 - 37.8
No 0.8 0.0 - 4.1 3.9 2.2 - 6.2
Not sure 1.5 0.2 - 5.3 1.8 0.9 - 3.3
Missing or Nonresponse 77.2 69.4 - 83.8 60.3 56.4 - 64.1

21b. An individual program grantee or project

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 7.1 3.4 - 12.6 12.5 9.8 - 15.2
No 5.7 2.5 - 10.8 15.6 12.7 - 18.5
Not sure 9.3 5.1 - 15.4 10.9 8.4 - 13.8
Missing or Nonresponse 77.9 70.2 - 84.5 61.1 57.2 - 64.9

21c. My agency's IG (Inspector General)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 9.6 5.3 - 15.6 19.3 16.0 - 22.7
No 3.3 1.0 - 7.6 11.4 9.0 - 13.8
Not sure 8.4 4.4 - 14.4 8.6 6.5 - 11.0
Missing or Nonresponse 78.7 71.0 - 85.1 60.7 56.8 - 64.6

21d. GAO (Government Accountability Office)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 8.8 4.7 - 14.7 15.1 12.2 - 18.0
No 4.8 1.9 - 9.7 12.6 9.9 - 15.3
Not sure 9.2 4.9 - 15.3 11.6 9.0 - 14.3
Missing or Nonresponse 77.2 69.4 - 83.8 60.6 56.7 - 64.5

21e. Another entity not specified above

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Yes 1.9 0.4 - 5.6 6.5 4.6 - 8.9
No 3.3 1.0 - 7.6 13.4 10.8 - 16.1
Not sure 16.2 10.5 - 23.4 19.0 15.7 - 22.3
Missing or Nonresponse 78.6 70.9 - 85.0 61.1 57.2 - 64.9

If you answered "Another entity not specified above," please specify the other entity here.

22. For the program(s) / operation(s) / project(s) that you were involved with over the past 5 years that were evaluated, to what extent, if at all, have the program evaluations contributed to the following activities? (Select one answer in each row.)

22a. Implementing changes to improve program management or performance

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 7.9 4.1 - 13.7 5.7 4.3 - 7.4
Great extent 8.7 4.6 - 14.6 15.5 12.5 - 18.5
Moderate extent 4.7 1.8 - 9.6 11.7 9.0 - 14.3
Small extent 0.8 0.0 - 4.1 4.2 2.7 - 6.2
No extent 0.1 0.0 - 3.7 1.3 0.5 - 2.8
No basis to judge/Not applicable 0.8 0.0 - 4.1 1.3 0.5 - 2.8
Missing or Nonresponse 77.0 69.2 - 83.7 60.2 56.4 - 64.1

22b. Developing or revising performance goals

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.9 2.0 - 9.8 4.9 3.5 - 6.6
Great extent 7.9 4.1 - 13.7 13.2 10.4 - 16.0
Moderate extent 3.8 1.3 - 8.5 11.6 8.9 - 14.2
Small extent 3.0 0.8 - 7.5 5.4 3.8 - 7.5
No extent 1.0 0.1 - 4.3 3.2 1.8 - 5.2
No basis to judge/Not applicable 2.3 0.5 - 6.4 1.5 0.7 - 3.0
Missing or Nonresponse 77.0 69.2 - 83.7 60.3 56.4 - 64.1

22c. Supplementing or explaining performance results

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.8 1.9 - 9.7 3.7 2.7 - 4.9
Great extent 8.7 4.6 - 14.6 13.7 10.9 - 16.5
Moderate extent 6.2 2.8 - 11.6 12.5 9.7 - 15.3
Small extent 0.8 0.0 - 4.1 6.1 4.3 - 8.4
No extent 0.9 0.0 - 4.0 2.1 1.0 - 3.8
No basis to judge/Not applicable 1.6 0.3 - 5.3 1.5 0.6 - 2.9
Missing or Nonresponse 77.0 69.2 - 83.7 60.4 56.6 - 64.3

22d. Assessing program effectiveness, value or worth

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.9 2.0 - 9.8 4.8 3.6 - 6.3
Great extent 12.3 7.4 - 19.0 14.4 11.6 - 17.3
Moderate extent 1.6 0.3 - 5.3 12.7 9.8 - 15.6
Small extent 1.8 0.3 - 5.4 4.6 3.1 - 6.5
No extent 0.0 0.0 - 2.0 1.4 0.6 - 2.9
No basis to judge/Not applicable 2.3 0.5 - 6.4 1.7 0.7 - 3.4
Missing or Nonresponse 77.0 69.2 - 83.7 60.3 56.5 - 64.2

22e. Allocating resources within the program

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.2 1.6 - 8.8 3.5 2.7 - 4.4
Great extent 9.9 5.5 - 16.2 10.2 7.8 - 12.5
Moderate extent 5.4 2.3 - 10.6 11.1 8.6 - 14.1
Small extent 0.9 0.0 - 4.0 8.0 5.8 - 10.8
No extent 0.3 0.0 - 3.7 3.9 2.4 - 5.9
No basis to judge/Not applicable 2.3 0.5 - 6.4 2.6 1.5 - 4.3
Missing or Nonresponse 77.0 69.2 - 83.7 60.7 56.8 - 64.6

22f. Increasing understanding about the program or topic

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.9 2.0 - 9.8 4.9 3.6 - 6.6
Great extent 8.6 4.5 - 14.5 14.2 11.4 - 17.1
Moderate extent 7.1 3.4 - 12.6 11.8 9.1 - 14.4
Small extent 0.1 0.0 - 3.7 5.1 3.4 - 7.3
No extent 0.0 0.0 - 2.0 2.0 0.9 - 3.7
No basis to judge/Not applicable 1.5 0.2 - 5.3 1.7 0.7 - 3.4
Missing or Nonresponse 77.8 70.0 - 84.4 60.3 56.4 - 64.1

22g. Sharing what works or other lessons learned with others

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.9 2.0 - 9.8 4.5 3.4 - 5.8
Great extent 10.1 5.6 - 16.3 13.0 10.3 - 15.8
Moderate extent 6.0 2.7 - 11.4 11.4 8.8 - 14.1
Small extent 1.2 0.1 - 4.5 6.4 4.5 - 8.8
No extent 0.0 0.0 - 2.0 2.2 1.1 - 3.9
No basis to judge/Not applicable 0.8 0.0 - 4.1 2.0 0.9 - 4.0
Missing or Nonresponse 77.0 69.2 - 83.7 60.5 56.6 - 64.4

22h. Designing or supporting program reforms

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.4 1.1 - 7.7 3.7 2.8 - 4.9
Great extent 9.9 5.5 - 16.2 11.9 9.3 - 14.4
Moderate extent 6.0 2.7 - 11.4 12.3 9.5 - 15.1
Small extent 1.9 0.4 - 5.6 6.7 4.7 - 9.1
No extent 0.1 0.0 - 3.7 2.5 1.3 - 4.2
No basis to judge/Not applicable 1.5 0.2 - 5.3 2.7 1.3 - 4.7
Missing or Nonresponse 77.0 69.2 - 83.7 60.3 56.5 - 64.2

22i. Supporting program budget requests

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 4.0 2.7 - 5.7
Great extent 8.6 4.5 - 14.5 8.8 6.8 - 11.1
Moderate extent 6.2 2.8 - 11.6 9.4 7.1 - 12.1
Small extent 0.9 0.0 - 4.0 7.3 5.2 - 10.0
No extent 0.9 0.0 - 4.0 5.5 3.6 - 7.9
No basis to judge/Not applicable 3.2 0.9 - 7.5 4.1 2.7 - 5.9
Missing or Nonresponse 77.0 69.2 - 83.7 60.9 57.0 - 64.8

22j. Informing the public about how programs are performing

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.9 2.0 - 9.8 2.1 1.3 - 3.2
Great extent 6.0 2.7 - 11.4 6.7 4.9 - 8.8
Moderate extent 3.0 0.8 - 7.5 9.0 6.7 - 11.8
Small extent 4.9 2.0 - 9.8 5.9 4.2 - 7.9
No extent 1.6 0.3 - 5.3 7.7 5.5 - 10.4
No basis to judge/Not applicable 2.4 0.6 - 6.4 7.9 5.8 - 10.4
Missing or Nonresponse 77.0 69.2 - 83.7 60.7 56.9 - 64.6

22k. Streamlining programs to reduce duplicative activities

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.0 1.5 - 8.7 3.9 2.6 - 5.5
Great extent 8.4 4.4 - 14.4 6.8 5.1 - 8.8
Moderate extent 5.5 2.4 - 10.7 11.5 9.0 - 14.6
Small extent 0.9 0.0 - 4.0 7.9 5.8 - 10.6
No extent 1.0 0.1 - 4.3 4.7 3.2 - 6.8
No basis to judge/Not applicable 3.0 0.8 - 7.5 4.7 3.0 - 6.9
Missing or Nonresponse 77.0 69.2 - 83.7 60.4 56.6 - 64.3

23. Based on your experience with the program(s) / operation(s) / project(s) you were involved with over the past 5 years that were evaluated, to what extent, if at all, have the following factors hindered the agency's use of the program evaluation(s)? (Select one answer in each row.)

23a. Concerns about the credibility (validity or reliability) of study results

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 1.5 0.7 - 2.6
Great extent 2.3 0.5 - 6.4 3.6 2.2 - 5.7
Moderate extent 1.9 0.4 - 5.6 7.6 5.7 - 10.0
Small extent 6.2 2.8 - 11.6 10.9 8.4 - 13.8
No extent 7.9 4.1 - 13.7 10.8 8.3 - 13.2
No basis to judge/Not applicable 3.8 1.3 - 8.5 5.3 3.6 - 7.5
Missing or Nonresponse 77.0 69.2 - 83.7 60.4 56.5 - 64.3

23b. Difficulty obtaining study results in time to be useful

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 1.7 0.7 - 3.5
Great extent 2.3 0.5 - 6.4 3.2 2.0 - 4.7
Moderate extent 1.9 0.4 - 5.6 9.1 6.9 - 11.9
Small extent 6.8 3.2 - 12.4 8.8 6.8 - 11.3
No extent 7.2 3.5 - 12.7 11.4 8.8 - 14.0
No basis to judge/Not applicable 3.9 1.4 - 8.6 5.2 3.5 - 7.5
Missing or Nonresponse 77.0 69.2 - 83.7 60.6 56.7 - 64.4

23c. Difficulty resolving differences of opinion among internal or external stakeholders

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 2.5 1.3 - 4.4
Great extent 3.2 0.9 - 7.5 4.5 3.1 - 6.4
Moderate extent 4.0 1.5 - 8.7 10.1 7.8 - 12.9
Small extent 4.7 1.8 - 9.6 9.0 6.7 - 11.6
No extent 5.5 2.4 - 10.7 7.9 5.8 - 10.3
No basis to judge/Not applicable 3.9 1.4 - 8.6 5.5 3.8 - 7.6
Missing or Nonresponse 77.8 70.0 - 84.4 60.5 56.6 - 64.4

23d. Concerns that the evaluation did not address issues that are important to decision-makers

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 1.5 0.8 - 2.7
Great extent 4.5 1.7 - 9.5 4.2 2.6 - 6.4
Moderate extent 3.4 1.1 - 7.7 10.0 7.6 - 12.4
Small extent 4.7 1.8 - 9.6 10.2 7.8 - 13.0
No extent 4.2 1.6 - 8.8 8.0 6.1 - 10.3
No basis to judge/Not applicable 4.5 1.7 - 9.5 5.1 3.3 - 7.3
Missing or Nonresponse 77.8 70.0 - 84.4 61.0 57.1 - 64.8

23e. Difficulty distinguishing between the results produced by the program and the results caused by other factors

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 1.4 0.7 - 2.5
Great extent 2.3 0.5 - 6.4 5.4 3.5 - 7.8
Moderate extent 4.0 1.5 - 8.7 10.7 8.2 - 13.6
Small extent 7.8 4.0 - 13.6 8.3 6.3 - 10.7
No extent 4.8 1.9 - 9.7 7.8 5.9 - 10.0
No basis to judge/Not applicable 3.2 0.9 - 7.5 6.0 4.1 - 8.3
Missing or Nonresponse 77.0 69.2 - 83.7 60.6 56.7 - 64.4

23f. Lack of staff who are knowledgeable about interpreting or analyzing program evaluation results

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 5.4 2.3 - 10.6 2.5 1.3 - 4.4
Great extent 1.8 0.3 - 5.4 5.0 3.2 - 7.5
Moderate extent 4.8 1.9 - 9.7 8.8 6.6 - 11.5
Small extent 3.9 1.4 - 8.6 8.3 6.3 - 10.6
No extent 3.2 0.9 - 7.5 10.1 7.7 - 12.4
No basis to judge/Not applicable 3.2 0.9 - 7.5 4.8 3.1 - 6.9
Missing or Nonresponse 77.8 70.0 - 84.4 60.5 56.7 - 64.4

23g. Difficulty determining how to use evaluation findings to improve the program

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 0.9 0.3 - 2.0
Great extent 3.8 1.3 - 8.5 3.3 2.0 - 5.2
Moderate extent 3.4 1.1 - 7.7 10.8 8.3 - 13.8
Small extent 7.3 3.7 - 12.9 10.3 8.0 - 12.7
No extent 4.5 1.7 - 9.5 9.5 7.3 - 12.1
No basis to judge/Not applicable 3.0 0.8 - 7.5 4.6 3.0 - 6.8
Missing or Nonresponse 77.0 69.2 - 83.7 60.6 56.7 - 64.4

23h. Difficulty generalizing the results to other persons or locations

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 0.9 0.0 - 4.0 0.6 0.1 - 1.9
Great extent 2.3 0.5 - 6.4 3.1 1.8 - 5.0
Moderate extent 4.8 1.9 - 9.7 8.3 6.3 - 10.8
Small extent 7.1 3.4 - 12.6 12.3 9.6 - 15.1
No extent 4.0 1.5 - 8.7 9.5 7.3 - 12.1
No basis to judge/Not applicable 3.9 1.4 - 8.6 5.3 3.6 - 7.4
Missing or Nonresponse 77.0 69.2 - 83.7 60.7 56.9 - 64.6

23i. Difficulty accepting evaluation findings that do not conform to expectations

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 1.0 0.1 - 4.3 1.3 0.6 - 2.5
Great extent 3.8 1.3 - 8.5 3.8 2.3 - 6.0
Moderate extent 3.3 1.0 - 7.6 6.4 4.7 - 8.6
Small extent 5.3 2.2 - 10.5 11.6 9.0 - 14.6
No extent 4.8 1.9 - 9.7 11.1 8.7 - 13.6
No basis to judge/Not applicable 4.7 1.8 - 9.6 5.1 3.4 - 7.2
Missing or Nonresponse 77.2 69.4 - 83.8 60.6 56.7 - 64.5

23j. Lack of ongoing top executive commitment or support for using program evaluation to make program or funding decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 1.6 0.3 - 5.3 2.3 1.2 - 4.0
Great extent 3.8 1.3 - 8.5 4.5 2.9 - 6.7
Moderate extent 2.4 0.6 - 6.4 7.7 5.7 - 10.2
Small extent 7.7 3.8 - 13.4 7.1 5.2 - 9.5
No extent 3.6 1.2 - 7.9 11.2 8.8 - 13.7
No basis to judge/Not applicable 3.9 1.4 - 8.6 6.6 4.6 - 9.0
Missing or Nonresponse 77.0 69.2 - 83.7 60.6 56.7 - 64.4

23k. Lack of ongoing Congressional commitment or support for using program evaluation to make program or funding decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 1.8 0.3 - 5.4 2.7 1.6 - 4.4
Great extent 4.5 1.7 - 9.5 3.5 2.2 - 5.1
Moderate extent 3.9 1.4 - 8.6 5.8 4.1 - 7.9
Small extent 3.9 1.4 - 8.6 5.8 4.0 - 8.1
No extent 4.2 1.6 - 8.8 7.8 5.7 - 10.4
No basis to judge/Not applicable 4.7 1.8 - 9.6 13.9 11.0 - 16.8
Missing or Nonresponse 77.0 69.2 - 83.7 60.5 56.6 - 64.4

23l. Lack of resources to implement the evaluation findings

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 4.8 1.9 - 9.7 5.1 3.4 - 7.4
Great extent 4.7 1.8 - 9.6 6.2 4.5 - 8.2
Moderate extent 2.4 0.6 - 6.4 9.4 7.1 - 12.1
Small extent 4.8 1.9 - 9.7 6.7 4.9 - 9.0
No extent 3.3 1.0 - 7.6 6.2 4.3 - 8.6
No basis to judge/Not applicable 3.0 0.8 - 7.5 5.4 3.7 - 7.6
Missing or Nonresponse 77.0 69.2 - 83.7 60.9 57.1 - 64.8

24. Based on your experience with the program(s) / operation(s) / project(s) you were involved with over the past 5 years that were evaluated, to what extent, if at all, have the following factors facilitated the agency's use of the program evaluation(s)? (Select one answer in each row.)

24a. Top executive commitment or support for using program evaluation to make program or funding decisions

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.8 0.8 - 6.9 4.9 3.3 - 6.9
Great extent 7.5 3.7 - 13.3 9.8 7.6 - 12.4
Moderate extent 4.9 2.0 - 9.8 11.2 8.6 - 14.2
Small extent 0.9 0.0 - 4.0 5.4 3.6 - 7.8
No extent 2.3 0.5 - 6.4 1.9 1.1 - 3.0
No basis to judge/Not applicable 4.5 1.7 - 9.5 6.1 4.3 - 8.3
Missing or Nonresponse 77.0 69.2 - 83.7 60.7 56.8 - 64.6

24b. Congressional requests or mandates

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 2.7 1.6 - 4.4
Great extent 6.2 2.8 - 11.6 6.5 4.6 - 8.8
Moderate extent 5.5 2.4 - 10.7 10.2 7.7 - 13.1
Small extent 1.8 0.3 - 5.4 3.6 2.4 - 5.1
No extent 0.0 0.0 - 2.0 4.2 2.7 - 6.3
No basis to judge/Not applicable 6.2 2.8 - 11.6 12.1 9.5 - 14.7
Missing or Nonresponse 77.0 69.2 - 83.7 60.8 56.9 - 64.6

24c. Consultation with stakeholders on the agency's evaluation agenda

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.5 0.7 - 6.5 3.1 1.9 - 4.8
Great extent 2.5 0.7 - 6.5 8.1 6.0 - 10.6
Moderate extent 9.3 5.1 - 15.4 10.4 8.1 - 13.2
Small extent 1.5 0.2 - 5.3 5.0 3.3 - 7.2
No extent 0.8 0.0 - 4.1 3.7 2.3 - 5.8
No basis to judge/Not applicable 6.3 2.9 - 11.7 8.8 6.7 - 11.4
Missing or Nonresponse 77.0 69.2 - 83.7 60.9 57.0 - 64.8

24d. Importance of the evaluation's issues to agency decision makers

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.5 0.7 - 6.5 3.7 2.4 - 5.4
Great extent 4.0 1.5 - 8.7 10.0 7.7 - 12.7
Moderate extent 6.4 3.0 - 11.8 10.7 8.3 - 13.6
Small extent 3.0 0.8 - 7.5 4.8 3.2 - 7.0
No extent 0.8 0.0 - 4.1 2.5 1.3 - 4.4
No basis to judge/Not applicable 5.4 2.3 - 10.6 6.3 4.5 - 8.5
Missing or Nonresponse 77.8 70.0 - 84.4 61.9 58.0 - 65.7

24e. Program staff involvement in planning and conducting evaluation studies

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.5 0.7 - 6.5 2.7 1.9 - 3.8
Great extent 4.8 1.9 - 9.7 10.9 8.4 - 13.9
Moderate extent 8.6 4.5 - 14.5 11.1 8.6 - 14.1
Small extent 2.3 0.5 - 6.4 4.2 2.8 - 5.8
No extent 1.5 0.2 - 5.3 3.5 2.0 - 5.5
No basis to judge/Not applicable 3.3 1.0 - 7.6 6.4 4.5 - 8.7
Missing or Nonresponse 77.0 69.2 - 83.7 61.2 57.3 - 65.0

24f. Providing program staff or grantees with technical assistance on evaluation and its use

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.5 0.7 - 6.5 2.3 1.5 - 3.4
Great extent 5.4 2.3 - 10.6 7.4 5.4 - 9.9
Moderate extent 6.4 3.0 - 11.8 11.8 9.2 - 14.9
Small extent 3.0 0.8 - 7.5 5.1 3.6 - 7.0
No extent 0.9 0.0 - 4.0 3.5 2.2 - 5.4
No basis to judge/Not applicable 3.9 1.4 - 8.6 8.5 6.3 - 11.1
Missing or Nonresponse 77.8 70.0 - 84.4 61.4 57.5 - 65.3

24g. Agency staff ability to make recommended program changes

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.6 1.2 - 7.9 1.8 1.3 - 2.4
Great extent 6.9 3.3 - 12.5 9.3 7.2 - 11.8
Moderate extent 6.2 2.8 - 11.6 14.4 11.3 - 17.4
Small extent 3.0 0.8 - 7.5 6.6 4.7 - 9.0
No extent 0.9 0.0 - 4.0 2.2 1.2 - 3.6
No basis to judge/Not applicable 2.4 0.6 - 6.4 4.6 3.0 - 6.7
Missing or Nonresponse 77.0 69.2 - 83.7 61.2 57.3 - 65.1

24h. Agency policies or procedures to ensure evaluation quality

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.4 1.1 - 7.7 2.2 1.4 - 3.2
Great extent 6.2 2.8 - 11.6 8.7 6.5 - 11.4
Moderate extent 6.9 3.3 - 12.5 13.9 11.0 - 16.8
Small extent 2.4 0.6 - 6.4 6.0 4.2 - 8.3
No extent 0.9 0.0 - 4.0 3.0 1.8 - 4.7
No basis to judge/Not applicable 3.2 0.9 - 7.5 5.0 3.4 - 7.0
Missing or Nonresponse 77.0 69.2 - 83.7 61.2 57.4 - 65.1

24i. Clear implications of results for improving program design or management

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 2.1 1.3 - 3.2
Great extent 6.3 2.9 - 11.7 9.8 7.5 - 12.5
Moderate extent 6.9 3.3 - 12.5 13.4 10.5 - 16.3
Small extent 1.5 0.2 - 5.3 5.2 3.6 - 7.2
No extent 0.9 0.0 - 4.0 3.9 2.3 - 6.1
No basis to judge/Not applicable 3.9 1.4 - 8.6 4.4 3.0 - 6.4
Missing or Nonresponse 77.2 69.4 - 83.8 61.1 57.3 - 65.0

24j. Consideration of evaluation findings in agency quarterly performance reviews

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.4 1.1 - 7.7 1.4 0.9 - 1.9
Great extent 5.4 2.3 - 10.6 4.1 2.7 - 5.9
Moderate extent 4.5 1.7 - 9.5 10.7 8.2 - 13.8
Small extent 1.5 0.2 - 5.3 5.2 3.5 - 7.3
No extent 0.9 0.0 - 4.0 4.1 2.6 - 6.2
No basis to judge/Not applicable 7.2 3.5 - 12.7 13.5 10.8 - 16.3
Missing or Nonresponse 77.0 69.2 - 83.7 61.0 57.1 - 64.9

24k. Internal presentations of evaluation methods or findings (e.g. brown bags)

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 2.5 0.7 - 6.5 1.6 0.9 - 2.7
Great extent 5.4 2.3 - 10.6 6.1 4.4 - 8.3
Moderate extent 3.3 1.0 - 7.6 11.5 8.9 - 14.6
Small extent 3.2 0.9 - 7.5 7.1 5.2 - 9.5
No extent 2.5 0.7 - 6.5 4.3 2.8 - 6.3
No basis to judge/Not applicable 5.3 2.2 - 10.5 7.7 5.7 - 10.1
Missing or Nonresponse 77.8 70.0 - 84.4 61.6 57.7 - 65.4

24l. Tracking implementation of study recommendations

  SSA Government-wide
Question
Choices
Estimated
Percentage
Confidence
Interval
Estimated
Percentage
Confidence
Interval
Very great extent 3.3 1.0 - 7.6 2.2 1.2 - 3.6
Great extent 6.4 3.0 - 11.8 5.1 3.7 - 6.9
Moderate extent 2.4 0.6 - 6.4 14.1 11.1 - 17.2
Small extent 3.2 0.9 - 7.5 5.7 4.2 - 7.6
No extent 3.2 0.9 - 7.5 3.8 2.3 - 5.8
No basis to judge/Not applicable 3.8 1.3 - 8.5 8.0 5.9 - 10.6
Missing or Nonresponse 77.8 70.0 - 84.4 61.1 57.2 - 65.0

Section 7 - Comments and Final Response Submission


The results in this section are intentionally not reported.