Survey Questions for State Appraiser Regulatory Officials

U.S. Government Accountability Office

Contents

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Introduction

The U.S. Government Accountability Office (GAO), an agency of the Congress, has ongoing work under Section 1476 (d) of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act). The Dodd-Frank Act amends Title XI and requires GAO to conduct a study to evaluate the Appraisal Subcommittee's (ASC) functions. Title XI provisions address both the quality of appraisals and the qualifications of appraisers. Title XI created a complex regulatory system that relies upon the actions of private, state, and federal entities to help assure the quality of appraisals and the qualifications of appraisers used in federally related transactions. Title XI relies on the states to (1) implement the certification and licensing of all real estate appraisers and (2) monitor and supervise compliance with appraisal standards and requirements.

For the mandated study, GAO is examining various appraisal oversight issues, including: (1) ASC's ability to monitor and enforce state and federal appraisal requirements and standards, (2) the extent to which additional data collection would enhance ASC's ability to perform its functions, and (3) the extent to which current exemptions for appraisals for federally related transactions need to be revised.

As part of this study, we are surveying officials of agencies that regulate real estate appraisers in each of the states, territories, and the District of Columbia.

When responding, you may consult with others, if you think it will help you give a more accurate answer. Your responses will be aggregated and analyzed with those of all survey respondents. Individual responses will not be attributed to you.

We anticipate the survey will take approximately 2 hours to complete, including the time needed for research and consultation with your colleagues. Your responses can be saved and accessed at a later date. To learn more about completing the survey, printing your responses, and who to contact if you have questions, _____.

Thank you in advance for your assistance in taking part in our survey.

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General Information

1. Please enter the name, agency/organization, title, telephone number and e-mail address of the person completing this questionnaire.

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Name (first and last):

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Agency /Organization:

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Title:

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Telephone (Include area code):

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E-mail address:

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Agency Structure

Note: For purposes of the survey, agency also includes a Board or Commission

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2. Does your agency have the following types of structure?
NOTE: 'Yes' responses for questions a-c total more than 100% because some respondents replied 'Yes' to more than one type of agency structure.

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a. Independent state agency

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Yes No Don't know No response Number of respondents
% % % %
50.0 32.0 2.0 16.0 50

b. State agency that reports to another state agency, division, or bureau

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Yes No Don't know No response Number of respondents
% % % %
44.0 36.0 2.0 18.0 50

c. Other type of structure (specify below)

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Yes No Don't know No response Number of respondents
% % % %
20.0 32.0 0.0 48.0 50

If you answered "yes" to "Other type of structure" in question 2, please specify.

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3. If applicable, please provide the name of the agency to whom your agency reports.

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4. Are the following part of your agency's structure?

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a. State-appointed board or commission (e.g., appointed by governor, legislature, or agency)

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Yes No Don't know No response Number of respondents
% % % %
92.0 8.0 0.0 0.0 50

b. Agency with state employees

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Yes No Don't know No response Number of respondents
% % % %
82.0 10.0 0.0 8.0 50

5. If applicable, how many members are on your board or commission?

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Mean Median Minimum Maximum Number
of respondents
7.1 7 0 15 48

6. What types of compensation do your board or commission members receive for their services?

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a. Stipend

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Yes No Don't know No response Number of respondents
% % % %
18.0 54.0 0.0 28.0 50

b. Per diem

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Yes No Don't know No response Number of respondents
% % % %
64.0 26.0 0.0 10.0 50

c. Salary

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Yes No Don't know No response Number of respondents
% % % %
4.0 66.0 0.0 30.0 50

d. Expenses

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Yes No Don't know No response Number of respondents
% % % %
64.0 26.0 0.0 10.0 50

e. Other compensation (specify below)

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Yes No Don't know No response Number of respondents
% % % %
10.0 46.0 0.0 44.0 50

If you selected "yes" to "Other compensation" in question 6, please specify.

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7. What is the term length (in years) for board or commission members?

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Less than 1 year
1 to less than
4 years
4-6 years
Greater than 6
years
No term length
Don't know
No response
Number of respondents
% % % % % % %
0.0 60.0 32.0 0.0 2.0 0.0 6.0 50

8. Are board or commission members appointed at different times-that is, are the terms staggered?

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Yes No Don't know No response Number of respondents
% % % %
92.0 2.0 0.0 6.0 50

9. How many staff members do you have whose primary role is in one of the following positions and how many have appraisal experience, training, or knowledge?

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Staff Type

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Total number of staff in position

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Number of staff in position with appraisal experience, training, or knowledge

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a. Board or commission members

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Mean Median Minimum Maximum Number
of respondents
4.9 5 0 11 45



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Mean Median Minimum Maximum Number
of respondents
3.8 5 0 9 40



b. Board administrators/executive directors

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Mean Median Minimum Maximum Number
of respondents
1.0 1 0 2 49



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Mean Median Minimum Maximum Number
of respondents
0.7 1 0 2 40



c. Prosecuting attorneys

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Mean Median Minimum Maximum Number
of respondents
1.0 1 0 6 42



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Mean Median Minimum Maximum Number
of respondents
0.5 0 0 2 30



d. Investigators

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Mean Median Minimum Maximum Number
of respondents
2.4 1 0 14 45



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Mean Median Minimum Maximum Number
of respondents
2.0 1 0 14 39



e. Administrative staff

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Mean Median Minimum Maximum Number
of respondents
2.1 1 0 15 47



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Mean Median Minimum Maximum Number
of respondents
0.4 0 0 4 36



f. Other staff (specify below)

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Mean Median Minimum Maximum Number
of respondents
2.9 1 0 34 29



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Mean Median Minimum Maximum Number
of respondents
0.8 0 0 11 26

If you indicated totals for "other staff" in question 9, please specify the positions included in that total.

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10. How often is the board or commission required to meet?

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At least once weekly
At least once monthly At least once bi-monthly At least once quarterly As needed
Other (specify
below)
No response
Number of respondents
% % % % % % %
0.0 12.0 8.0 46.0 12.0 18.0 4.0 50

If you selected "other" in question 10, please specify the requirement.

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Agency Resources

Note: Full time equivalent (FTE) calculations may include multiples of staff, e.g., 2 part time employees working 20 hours per week would equal one FTE.

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11. How many full time equivalent (FTE) staff does your agency have to carrying out your agency's Title XI appraiser oversight responsibilities?

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a. State employees

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None 1-5 6-10 11-15 >15 Don't know Not applicable No response Number of respondents
% % % % % % % %
14.0 70.0 10.0 2.0 2.0 0.0 0.0 2.0 50

b. Contractors

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None 1-5 6-10 11-15 >15 Don't know Not applicable No response Number of respondents
% % % % % % % %
52.0 22.0 2.0 2.0 2.0 0.0 0.0 20.0 50

c. Other type(s) of staff (specify below)

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None 1-5 6-10 11-15 >15 Don't know Not applicable No response Number of respondents
% % % % % % % %
48.0 6.0 2.0 0.0 2.0 0.0 0.0 42.0 50

If you select a numerical range for "Other type(s) of staff" in question 11, please specify the other types.

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12. Does your agency share the following resources with other state agencies?

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a. Board administrator/executive director

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Yes No Don't know No response Number of respondents
% % % %
42.0 58.0 0.0 0.0 50

b. Secretaries

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Yes No Don't know No response Number of respondents
% % % %
32.0 66.0 0.0 2.0 50

c. Office space

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Yes No Don't know No response Number of respondents
% % % %
48.0 50.0 0.0 2.0 50

d. Investigators

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Yes No Don't know No response Number of respondents
% % % %
42.0 56.0 0.0 2.0 50

e. Office equipment (e.g., computers, telephones, copiers, vehicles)

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Yes No Don't know No response Number of respondents
% % % %
52.0 48.0 0.0 0.0 50

f. Attorneys

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Yes No Don't know No response Number of respondents
% % % %
76.0 22.0 0.0 2.0 50

g. Other resource 1 (specify below)

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Yes No Don't know No response Number of respondents
% % % %
18.0 28.0 0.0 54.0 50

h. Other resource 2 (specify below)

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Yes No Don't know No response Number of respondents
% % % %
10.0 32.0 0.0 58.0 50

If you selected "yes" to "Other resource 1" in question 12, please specify the 1st other shared resource.

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If you selected "yes" to "Other resource 2" in question 12, please specify the 2nd other shared resource.

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Agency Responsibilities and Activities

Definitions:

Federally related transaction (FRT) refers to any real estate related financial transaction that (1) a federal financial institutions regulatory agency (e.g., FDIC) engages in, contracts for, or regulates; and (2) requires the services of an appraiser, that is greater than $250,000 (de minimus level).

Appraisal Management Company (AMC), under the Dodd-Frank act, refers to any external third party, in connection with collateralizing mortgage loans or mortgage loans that are securitized, that is authorized either by a creditor of a consumer credit transaction secured by a consumer's principal dwelling or by an underwriter of or other principal in the secondary mortgage markets, that oversees a network or panel of more than 15 certified or licensed appraisers in a state or 25 or more nationally within a given year- in connection with valuing properties collateralizing mortgage loans or mortgages incorporated into a securitization.

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13. How many appraisers are currently registered with your agency, excluding trainees, interns, and associates?

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a. Certified General:

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Mean Median Minimum Maximum Number
of respondents
674.5 473 2 3,408 49

b. Certified Residential:

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Mean Median Minimum Maximum Number
of respondents
922.3 595 0 6,294 49

c. Licensed:

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Mean Median Minimum Maximum Number
of respondents
304.0 139 0 2,498 47

14. Does your agency currently have the authority to perform the following tasks?

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a. Issuing standards for the way appraisals should be conducted in addition to those set by the Appraisal Standards Board (ASB)

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Yes No Don't know No response Number of respondents
% % % %
74.0 20.0 4.0 2.0 50

b. Establishing qualifications for appraisers in addition to those established by the Appraisal Qualifications Board (AQB)

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Yes No Don't know No response Number of respondents
% % % %
84.0 12.0 0.0 4.0 50

c. Monitoring licensed/certified appraisers under your agency's regulatory role

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Yes No Don't know No response Number of respondents
% % % %
100.0 0.0 0.0 0.0 50

d. Monitoring AMCs under your agency's regulatory role

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Yes No Don't know No response Number of respondents
% % % %
42.0 54.0 0.0 4.0 50

e. Approving courses for appraisers' qualifying education or training

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Yes No Don't know No response Number of respondents
% % % %
88.0 8.0 2.0 2.0 50

f. Approving courses for appraisers'continuing education or training

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Yes No Don't know No response Number of respondents
% % % %
94.0 4.0 2.0 0.0 50

g. Enforcing state regulations concerning appraisals (e.g., imposing disciplinary actions on appraisers)

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Yes No Don't know No response Number of respondents
% % % %
100.0 0.0 0.0 0.0 50

h. Investigating complaints about appraisers

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Yes No Don't know No response Number of respondents
% % % %
100.0 0.0 0.0 0.0 50

i. Implementing appraisal-related requirements in the Dodd-Frank Act

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Yes No Don't know No response Number of respondents
% % % %
76.0 16.0 8.0 0.0 50

j. Interacting with other agencies within your state on appraisal matters

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Yes No Don't know No response Number of respondents
% % % %
88.0 6.0 4.0 2.0 50

15. What is the status of legislative actions to register AMCs in your state?

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No legislation
introduced

Legislation introduced
but not passed

Legislation passed
by state's legislative
body or equivalent
Legislation signed
by governor (or
his equivalent)
Administrative
rules and policies
finalized
Other status (specify
below)

Don't know


No response


Number of respondents
% % % % % % % %
22.0 12.0 8.0 20.0 18.0 16.0 2.0 2.0 50

If you selected "Other status" in question 15, please specify the other status of the legislative action to register AMCs in your state.

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16. Do you currently have an AMC registration statute in your state?

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Yes No Don't know No response Number of respondents
% % % %
40.0 56.0 2.0 2.0 50

If yes, how many AMCs are currently operating in your state?

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Mean Median Minimum Maximum Number
of respondents
92.7 102 0 226 19

17. Prior to the enactment of the Dodd-Frank Act on 7/21/2010, did your state take the following steps to register AMCs to allow them to operate in your state?

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a. Legislation in committee

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Yes No Don't know No response Number of respondents
% % % %
34.0 44.0 4.0 18.0 50

b. Legislation introduced but not passed

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Yes No Don't know No response Number of respondents
% % % %
20.0 50.0 4.0 26.0 50

c. Legislation passed by state's legislative body or equivalent

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Yes No Don't know No response Number of respondents
% % % %
24.0 58.0 0.0 18.0 50

d. Legislation signed by governor (or his equivalent)

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Yes No Don't know No response Number of respondents
% % % %
32.0 56.0 0.0 12.0 50

e. Administrative rules and policies finalized

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Yes No Don't know No response Number of respondents
% % % %
16.0 64.0 0.0 20.0 50

f. Other steps (specify below)

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Yes No Don't know No response Number of respondents
% % % %
14.0 26.0 0.0 60.0 50

If you selected "yes" to "Other steps" in question 16, please specify the other steps your state has taken.

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Agency Revenues, Expenses, and Resources

Definition:

Revenue refers to funds collected through fees, fines, education, and penalties.

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18. How is your agency funded?

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a. Revenues (e.g., appraiser licensing fees, continuing education provider approval fees)

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Yes No Don't know No response Number of respondents
% % % %
82.0 10.0 0.0 8.0 50

b. State appropriations or state budgeting process

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Yes No Don't know No response Number of respondents
% % % %
44.0 36.0 2.0 18.0 50

c. Other source (specify below)

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Yes No Don't know No response Number of respondents
% % % %
12.0 32.0 0.0 56.0 50

If you selected "yes" to "Other source" in question 18, please specify the other source of funding.

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Note: For survey purposes, the terms "sweeping or swept" refer to actions taken by your state or territorial government to temporarily or permanently redirect funding allocated to or collected by your agency to the government's general fund.

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19. Does your state have or exercise the following authorities?

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a. Authority to "sweep" revenues collected by your agency into the state's general fund

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Yes No Don't know No response Number of respondents
% % % %
52.0 20.0 20.0 8.0 50

b. Exercised "sweeping" authority

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Yes No Don't know No response Number of respondents
% % % %
38.0 38.0 14.0 10.0 50

20. If your agency has "swept" revenues collected by your agency into the general fund, how many times in the past 4 fiscal years has this occurred?

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Mean Median Minimum Maximum Number
of respondents
2.1 2 0 4 21

21. What was the total amount of revenues (e.g., appraiser licensing fees, continuing education provider approval fees) collected by your agency in your most recently completed fiscal year?

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$0-$50,000
>$50,00-$100,000
>$100,000-$250,000
>$250,000-$500,000
>$500,000-$1 million >$1 million-$5
million
>$5million-$10
million
Over $10 million
Don't know
No response
Number of respondents
% % % % % % % % % %
8.0 0.0 28.0 28.0 16.0 6.0 0.0 0.0 10.0 4.0 50

22. What was the total amount of funds available for your agency operations from budget allocation, agency expenditures, revenues, or any combination of those elements in your most recently completed fiscal year?

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$0-$50,000
>$50,00-$100,000
>$100,000-$250,000
>$250,000-$500,000
>$500,000-$1 million >$1 million-$5
million
>$5million-$10
million
Over $10 million
Don't know
No response
Number of respondents
% % % % % % % % % %
4.0 8.0 10.0 26.0 14.0 6.0 2.0 2.0 18.0 10.0 50

23. How adequate or inadequate are the following in enabling your agency to meet its regulatory responsibilities?

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a. Number of staff

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
40.0 32.0 2.0 14.0 10.0 2.0 0.0 50

b. Office supplies/equipment

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
62.0 24.0 8.0 2.0 2.0 2.0 0.0 50

c. Amount of funding

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
38.0 18.0 6.0 16.0 14.0 2.0 6.0 50

d. Number of investigators

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
40.0 24.0 4.0 22.0 6.0 2.0 2.0 50

e. Number of attorneys

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
34.0 32.0 6.0 20.0 6.0 2.0 0.0 50

f. Technology to upload required information to the National Registry

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
54.0 24.0 8.0 8.0 2.0 2.0 2.0 50

g. Amount of education and training opportunities for board/commission members

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
22.0 26.0 10.0 16.0 14.0 4.0 8.0 50

h. Amount of education and training opportunities for agency staff

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Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
26.0 22.0 14.0 18.0 18.0 0.0 2.0 50

24. Would the following suggested changes help or hinder your state's ability to regulate your state appraisal industry?

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a. Providing more decision-making authority to ASC staff for carrying out its Title XI role and responsibilities

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
18.0 16.0 20.0 16.0 6.0 12.0 12.0 50

b. Increasing ASC staffing resources for carrying out its Title XI role and responsibilities

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
14.0 22.0 14.0 8.0 4.0 28.0 10.0 50

c. Providing more transparency of ASC oversight activities and functions

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
36.0 20.0 10.0 2.0 4.0 18.0 10.0 50

d. Replace state licensing/certification role with federal licensing/certification of appraisers by the ASC or some other federal entity

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
10.0 6.0 4.0 16.0 44.0 10.0 10.0 50

e. Establishing an independent arbitration or appeal process for states wishing to dispute findings from ASC state compliance reviews

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
28.0 32.0 14.0 4.0 0.0 18.0 4.0 50

f. Requiring that state investigators have training relevant to appraisals (e.g., joint TAF/AARO investigator training)

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
48.0 24.0 8.0 4.0 2.0 10.0 4.0 50

g. Requiring that board administrators/executive directors have training relevant to appraisals (e.g., joint TAF/AARO investigator training)

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
40.0 26.0 16.0 2.0 4.0 6.0 6.0 50

h. Requiring that attorneys have training relevant to appraisals (e.g., joint TAF/AARO investigator training)

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
42.0 30.0 12.0 2.0 4.0 6.0 4.0 50

i. Changing policy statement 10 guidance to allow different complaint processing times based on resolution method (e.g., settlement, arbitration, etc.) instead of 1 year from complaint filing date (i.e., one size fits all).

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
64.0 18.0 2.0 2.0 2.0 6.0 6.0 50

j. Eliminating the oversight role presently carried out by the ASC

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
22.0 6.0 12.0 20.0 22.0 14.0 4.0 50

k. Placing representatives of state government on the ASC's board as a member or liaison

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Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
36.0 30.0 10.0 4.0 0.0 14.0 6.0 50

l. Placing representatives of state government on TAF and its boards (i.e., AQB, ASB, and APB) as member or liaison

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
36.0 28.0 14.0 0.0 0.0 16.0 6.0 50

m. Requiring state reciprocity of appraiser credentials if the appraiser has met AQB qualifications

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
38.0 22.0 10.0 8.0 10.0 6.0 6.0 50

n. Requiring attendance at key training or conferences sponsored by the ASC or TAF

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
40.0 20.0 16.0 2.0 8.0 8.0 6.0 50

o. Other suggestion (specify below)

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
12.0 0.0 2.0 0.0 0.0 2.0 84.0 50

If you selected an answer to "Other suggestion" in question 24, please specify the suggestion.

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25. Listed below are some activities conducted by the Appraisal Foundation, the Appraisal Standards Board (ASB) and the Appraiser Qualifications Board (AQB). How effective or ineffective have each of the following activities been at improving the quality of appraisers in your state?

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a. Setting standards for the way appraisals should be conducted

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Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
38.0 36.0 16.0 2.0 4.0 4.0 0.0 50

b. Establishing the qualifications needed to become an appraiser

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Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
32.0 36.0 18.0 6.0 6.0 2.0 0.0 50

c. Setting requirements for appraisers' continuing education

(View question)

Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
32.0 42.0 18.0 4.0 0.0 4.0 0.0 50

d. Approving courses for appraisers' education or training

(View question)

Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
36.0 32.0 20.0 0.0 2.0 4.0 6.0 50

e. Determining the qualifications needed by instructors who teach courses to appraisers

(View question)

Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
24.0 36.0 24.0 4.0 2.0 4.0 6.0 50

f. Providing guidance on disciplining appraisers (e.g., Voluntary Disciplinary Action Matrix)

(View question)

Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
24.0 20.0 32.0 4.0 8.0 6.0 6.0 50

26. The Appraisal Foundation formed a new board in July 2010-the Appraisal Practices Board (APB)-that is charged with identifying and issuing opinions on "Recognized Valuation Methods and Techniques." How effective or ineffective do you think this effort will be in improving the quality of appraisals in your state?

(View question)

Very effective
Somewhat effective
As effective as
ineffective
Somewhat ineffective
Very ineffective
Don't know
No response
Number of respondents
% % % % % % %
6.0 28.0 18.0 12.0 2.0 32.0 2.0 50

Education and Training of Appraisers

Definition:

Distance education refers to education in which there is a separation in time or place between instructor and student. Common delivery systems used in distance education involve technology such as video, computer-based training, and the Internet to bridge the instructional gap (e.g., training provided via the Internet or correspondence courses).

(View question)

27. Are educational providers required to have their courses approved by one or more of the following entities before they can offer it in your state?

(View question)

a. Appraiser Qualifications Board (AQB) Course Approval Program

(View question)

Yes No Don't know No response Number of respondents
% % % %
60.0 30.0 4.0 6.0 50

b. College or university

(View question)

Yes No Don't know No response Number of respondents
% % % %
18.0 58.0 4.0 20.0 50

c. American Council on Education

(View question)

Yes No Don't know No response Number of respondents
% % % %
4.0 64.0 8.0 24.0 50

d. International Distance Education Certification Center

(View question)

Yes No Don't know No response Number of respondents
% % % %
66.0 22.0 6.0 6.0 50

e. Our agency

(View question)

Yes No Don't know No response Number of respondents
% % % %
66.0 14.0 6.0 14.0 50

28. How adequate or inadequate are AQB appraisers' appraisal qualifications for FRTs in the following areas?

(View question)

a. Education

(View question)

Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
44.0 24.0 8.0 8.0 0.0 14.0 2.0 50

b. Experience

(View question)

Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
44.0 20.0 8.0 12.0 0.0 14.0 2.0 50

c. Examination requirement

(View question)

Mostly adequate
Somewhat adequate
Neither adequate
nor inadequate
Somewhat inadequate
Mostly inadequate
Don't know
No response
Number of respondents
% % % % % % %
52.0 18.0 8.0 4.0 0.0 16.0 2.0 50

Complaint Process

29. Can the following methods be used for submitting an appraisal-related complaint in your state?

(View question)

a. Telephone

(View question)

Yes No Don't know No response Number of respondents
% % % %
18.0 76.0 0.0 6.0 50

b. Web site

(View question)

Yes No Don't know No response Number of respondents
% % % %
28.0 64.0 0.0 8.0 50

c. Mail

(View question)

Yes No Don't know No response Number of respondents
% % % %
98.0 0.0 0.0 2.0 50

d. E-mail

(View question)

Yes No Don't know No response Number of respondents
% % % %
86.0 10.0 0.0 4.0 50

e. Fax

(View question)

Yes No Don't know No response Number of respondents
% % % %
92.0 4.0 0.0 4.0 50

f. Walk-in

(View question)

Yes No Don't know No response Number of respondents
% % % %
84.0 12.0 0.0 4.0 50

g. Referral

(View question)

Yes No Don't know No response Number of respondents
% % % %
78.0 18.0 0.0 4.0 50

30. Are the following types of information required or requested by your state for the initial complaint submission of an appraisal-related complaint?

(View question)

a. Complainant information (e.g., name, address, contact info)

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
36.0 46.0 18.0 0.0 0.0 50

b. Reason for filing complaint

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
70.0 20.0 10.0 0.0 0.0 50

c. Complaint-related documents (e.g., copy of the appraisal report)

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
42.0 54.0 4.0 0.0 0.0 50

d. Whether or not the complainant has contacted another state or federal agency about the complaint

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
4.0 32.0 62.0 2.0 0.0 50

e. Type of resolution sought

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
6.0 28.0 64.0 2.0 0.0 50

f. Authorization to refer or forward complaint to other agencies

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
4.0 12.0 72.0 10.0 2.0 50

g. Notarized signature

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
6.0 16.0 74.0 2.0 2.0 50

h. Other information

(View question)

Yes, required Yes, requested No Don't know No response Number of respondents
% % % % %
10.0 20.0 38.0 0.0 32.0 50

If you selected "required" or "requested" to "Other information" in question 30, please specify.

(View question)

data intentionally not reported


31. Does your agency have the authority to do the following?

(View question)

a. Treat a referral as a formal complaint

(View question)

Yes No Don't know No response Number of respondents
% % % %
78.0 14.0 8.0 0.0 50

b. Act as the complainant in a complaint filing

(View question)

Yes No Don't know No response Number of respondents
% % % %
96.0 2.0 2.0 0.0 50

c. Pursue a complaint based on anonymously provided information

(View question)

Yes No Don't know No response Number of respondents
% % % %
78.0 20.0 2.0 0.0 50

d. Initiate investigation of appraisal-related violations based on credible documentation or corroborated information

(View question)

Yes No Don't know No response Number of respondents
% % % %
96.0 2.0 0.0 2.0 50

e. Allow board initiated complaints

(View question)

Yes No Don't know No response Number of respondents
% % % %
92.0 0.0 2.0 6.0 50

f. Carry out disciplinary actions against an appraiser

(View question)

Yes No Don't know No response Number of respondents
% % % %
98.0 2.0 0.0 0.0 50

32. Does your agency's procedures for handling complaints include the following?

(View question)

a. Intake procedures for new complaints

(View question)

Yes No Don't know No response Number of respondents
% % % %
98.0 2.0 0.0 0.0 50

b. Distribution procedures for new complaints

(View question)

Yes No Don't know No response Number of respondents
% % % %
90.0 8.0 0.0 2.0 50

c. Procedures for tracking complaints using a log developed by your state

(View question)

Yes No Don't know No response Number of respondents
% % % %
96.0 4.0 0.0 0.0 50

d. Procedures for tracking complaints using a log recommended by ASC policy manager

(View question)

Yes No Don't know No response Number of respondents
% % % %
36.0 52.0 8.0 4.0 50

e. Procedures for accepting a standardized complaint form

(View question)

Yes No Don't know No response Number of respondents
% % % %
76.0 20.0 2.0 2.0 50

f. Screening process for determining whether to pursue or dismiss the complaint

(View question)

Yes No Don't know No response Number of respondents
% % % %
88.0 12.0 0.0 0.0 50

g. Timeframe for completing screening process

(View question)

Yes No Don't know No response Number of respondents
% % % %
50.0 40.0 6.0 4.0 50

h. Notifying the complainant in writing that your agency has received the complaint or referral

(View question)

Yes No Don't know No response Number of respondents
% % % %
92.0 8.0 0.0 0.0 50

i. Process for requesting information related to a complaint

(View question)

Yes No Don't know No response Number of respondents
% % % %
98.0 2.0 0.0 0.0 50

j. Timeframes for accepting information related to a complaint

(View question)

Yes No Don't know No response Number of respondents
% % % %
72.0 24.0 4.0 0.0 50

k. Instructions on how to handle incoming and outgoing complaint referrals

(View question)

Yes No Don't know No response Number of respondents
% % % %
82.0 12.0 2.0 4.0 50

l. Requirement that a complainant appear in person at proceedings

(View question)

Yes No Don't know No response Number of respondents
% % % %
30.0 66.0 4.0 0.0 50

m. Instructions for determining when the complaint process is complete

(View question)

Yes No Don't know No response Number of respondents
% % % %
76.0 16.0 6.0 2.0 50

n. Instructions for determining when the complaint is closed

(View question)

Yes No Don't know No response Number of respondents
% % % %
88.0 8.0 4.0 0.0 50

o. Notifying the complainant in writing of the disposition

(View question)

Yes No Don't know No response Number of respondents
% % % %
96.0 2.0 0.0 2.0 50

Note: The appraisal evaluation referred to in the question 33 below can be a USPAP standard 3 evaluation or another evaluation method used by your agency.

(View question)

33. As part of the complaint process, are the following types of individuals responsible for evaluating an appraisal that is the subject of a complaint?

(View question)

a. Board administrator/executive director

(View question)

Yes No Don't know No response Number of respondents
% % % %
32.0 68.0 0.0 0.0 50

b. Board or commission member(s)

(View question)

Yes No Don't know No response Number of respondents
% % % %
70.0 30.0 0.0 0.0 50

c. Investigator(s)

(View question)

Yes No Don't know No response Number of respondents
% % % %
78.0 18.0 0.0 4.0 50

d. Attorney(s)

(View question)

Yes No Don't know No response Number of respondents
% % % %
58.0 42.0 0.0 0.0 50

e. Other(s) (specify below)

(View question)

Yes No Don't know No response Number of respondents
% % % %
28.0 26.0 0.0 46.0 50

If you selected "yes" to "Other(s)" in question 33, please specify the other type(s) of individuals responsible for evaluating an appraisal that is the subject of a complaint.

(View question)

data intentionally not reported


34. Consider the complaints your agency closed out in the past two completed fiscal years, what was the average length of time between the dates the complaints were filed and the dates the complaints were closed out?

(View question)

1-90 days
91-180 days
181-270 days
271-365 days
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % % %
4.0 10.0 34.0 20.0 12.0 14.0 6.0 50

If you selected "Other" in question 34, please specify.

(View question)

data intentionally not reported


35. The Dodd-Frank Act established mandatory requirements for reporting appraisal violations to applicable state agencies. Would a uniform complaint form used by all states and territories help or hinder the implementation of this requirement?

(View question)

Help greatly
Help somewhat
Neither help nor
hinder
Hinder somewhat
Hinder greatly
Don't know
No response
Number of respondents
% % % % % % %
30.0 18.0 26.0 6.0 10.0 6.0 4.0 50

Complaints Against Appraisers and AMCs

36. In calendar year 2010, about how many complaints did your agency receive about appraisers and AMCs in your state?

(View question)

a. Appraisers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
4.0 24.0 12.0 10.0 16.0 28.0 6.0 0.0 50

b. AMCs

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
68.0 14.0 2.0 0.0 0.0 0.0 4.0 12.0 50

37. In calendar year 2010, about how many disciplinary actions did your agency take against appraisers and AMCs in your state (including those for complaints submitted in prior years)?

(View question)

a. Appraisers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
6.0 42.0 24.0 8.0 6.0 8.0 6.0 0.0 50

b. AMCs

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
78.0 4.0 0.0 0.0 0.0 0.0 6.0 12.0 50

38. In calendar year 2010, about how many complaints against appraisers did your agency receive from the types of institutions and individuals listed below?

(View question)

a. Banking regulators

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
44.0 26.0 2.0 0.0 0.0 0.0 22.0 6.0 50

b. Lenders

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
12.0 48.0 6.0 4.0 4.0 0.0 22.0 4.0 50

c. Fannie Mae and Freddie Mac

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
54.0 16.0 2.0 0.0 0.0 0.0 22.0 6.0 50

d. HUD and FHA

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
40.0 30.0 0.0 0.0 0.0 0.0 22.0 8.0 50

e. Individual consumers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
6.0 40.0 20.0 4.0 0.0 6.0 22.0 2.0 50

f. Consumer groups

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
64.0 4.0 0.0 0.0 0.0 0.0 24.0 8.0 50

g. Appraisers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
6.0 58.0 10.0 2.0 0.0 0.0 22.0 2.0 50

h. Real estate agents

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
28.0 40.0 2.0 0.0 0.0 0.0 26.0 4.0 50

i. Mortgage brokers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
30.0 36.0 0.0 0.0 0.0 0.0 26.0 8.0 50

j. AMCs

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
54.0 10.0 0.0 0.0 0.0 0.0 26.0 10.0 50

k. Other agencies within your state

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
38.0 32.0 2.0 0.0 0.0 0.0 24.0 4.0 50

l. Other states

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
46.0 24.0 0.0 0.0 0.0 0.0 26.0 4.0 50

m. Local government

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
52.0 22.0 0.0 0.0 0.0 0.0 22.0 4.0 50

n. Anonymous

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
24.0 48.0 2.0 2.0 0.0 0.0 18.0 6.0 50

o. Other (specify below)

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 8.0 2.0 2.0 0.0 4.0 16.0 50.0 50

If you selected an numerical range to "Other" in question 38, please specify the other source of the complaint(s).

(View question)

data intentionally not reported


39. In calendar year 2010, how many disciplinary actions taken against appraisers had the following outcomes (including those for complaints submitted in prior years)?

(View question)

a. Referral to another agency within your state for action

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
58.0 30.0 0.0 0.0 0.0 0.0 10.0 0.0 2.0 50

b. Referral to another state

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
48.0 38.0 0.0 0.0 0.0 0.0 14.0 0.0 0.0 50

c. Valid complaint finding -resolved in the complainant's favor

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
20.0 38.0 18.0 4.0 0.0 4.0 10.0 6.0 0.0 50

d. Invalid complaint finding-the complainant's allegations, even if true, would not be a violation of applicable law or policies

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
12.0 56.0 8.0 4.0 2.0 0.0 12.0 4.0 2.0 50

e. Unsubstantiated-the complainant was unable to provide support for the allegations

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 48.0 10.0 8.0 0.0 0.0 12.0 6.0 2.0 50

f. Appraiser required to get additional qualifying education

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
22.0 54.0 6.0 4.0 2.0 2.0 10.0 0.0 0.0 50

g. Appraiser required to get additional continuing education

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
26.0 42.0 12.0 4.0 2.0 4.0 10.0 0.0 0.0 50

h. Letter of warning or admonition issued to appraiser

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 60.0 6.0 4.0 0.0 0.0 8.0 2.0 2.0 50

i. Appraiser placed on probation or inactive status

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
26.0 58.0 0.0 2.0 0.0 0.0 8.0 4.0 2.0 50

j. Appraiser placed on suspension

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
22.0 64.0 0.0 0.0 0.0 0.0 6.0 0.0 8.0 50

k. Appraiser fined

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 56.0 8.0 4.0 4.0 0.0 6.0 4.0 0.0 50

l. Appraiser's license revoked or surrendered

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
22.0 70.0 0.0 0.0 0.0 0.0 4.0 0.0 4.0 50

m. Appraiser received letter of reprimand

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
24.0 58.0 2.0 0.0 0.0 0.0 10.0 2.0 4.0 50

n. Appraiser censured

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
52.0 24.0 0.0 0.0 0.0 0.0 10.0 10.0 4.0 50

o. Disciplinary action reported to national registry

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 40.0 18.0 4.0 10.0 2.0 12.0 0.0 0.0 50

p. Consent decree or agreement

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 46.0 12.0 4.0 8.0 0.0 12.0 0.0 4.0 50

q. Other outcomes (specify below)

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
26.0 10.0 2.0 0.0 0.0 0.0 8.0 0.0 54.0 50

If you selected a numerical range to "Other outcome" in question 39, please specify the other outcomes.

(View question)

data intentionally not reported


40. In calendar year 2010, how many open and closed investigations were there for complaints made against appraisers (including those for complaints submitted in prior years)?

(View question)

a. Open/ongoing investigation:

(View question)

Mean Median Minimum Maximum Number
of respondents
72.2 40 0 501 39

b. Closed/completed investigation:

(View question)

Mean Median Minimum Maximum Number
of respondents
60.1 36 0 304 41

41. In calendar year, 2010, how did the number of complaints against appraisers in your state compare with the number in calendar year 2008?

(View question)

Far greater Somewhat greater About the same Somewhat fewer Far fewer Don't know No response Number of respondents
% % % % % % %
12.0 36.0 22.0 18.0 4.0 4.0 4.0 50

42. Did your state have an AMC statute in 2010?

(View question)

Yes No Don't know No response Number of respondents
% % % %
24.0 76.0 0.0 0.0 50

43. In calendar year 2010, about how many complaints against AMCs were received from the types of institutions and individuals listed below?

(View question)

a. Banking regulators

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

b. Lenders

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
16.0 2.0 0.0 0.0 0.0 0.0 6.0 76.0 50

c. Fannie Mae and Freddie Mac

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

d. HUD and FHA

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

e. Individual consumers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
16.0 2.0 0.0 0.0 0.0 0.0 6.0 76.0 50

f. Consumer groups

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

g. Appraisers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
10.0 8.0 0.0 0.0 0.0 0.0 6.0 76.0 50

h. Appraisers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
12.0 6.0 0.0 0.0 0.0 0.0 6.0 76.0 50

i. Mortgage brokers

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
16.0 0.0 0.0 0.0 0.0 0.0 6.0 78.0 50

j. AMCs

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

k. Other agencies within your state

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
16.0 0.0 0.0 0.0 0.0 0.0 6.0 78.0 50

l. Other states

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 6.0 76.0 50

m. Local government

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know No response Number of respondents
% % % % % % % %
16.0 0.0 0.0 0.0 0.0 0.0 6.0 78.0 50

44. In calendar year 2010, how many disciplinary actions taken against AMCs had the following outcomes (including those for complaints submitted in prior years)?

(View question)

a. Referral to another agency within your state for action

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

b. Referral to another state

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 4.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

c. Valid complaint finding -resolved in the complainant's favor

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

d. Invalid complaint finding-the complainant's allegations, even if true, would not be a violation of applicable law or policies

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 4.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

e. Unsubstantiated-the complainant was unable to provide support for the allegations

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
12.0 4.0 0.0 0.0 0.0 0.0 4.0 2.0 78.0 50

f. Letter of warning or admonition issued to AMC

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
16.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 78.0 50

g. AMC placed on probation or inactive status

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

h. AMC placed on suspension

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

i. AMC fined

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
16.0 2.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

j. AMC's registration revoked/surrendered

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

k. AMC received letter of reprimand

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

l. AMC censured

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
18.0 0.0 0.0 0.0 0.0 0.0 4.0 2.0 76.0 50

m. Consent decree or agreement

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
14.0 2.0 0.0 0.0 0.0 0.0 4.0 2.0 78.0 50

n. Other outcomes (specify below)

(View question)

None 1-25 26-50 51-75 76-100 >100 Don't know Not applicable No response Number of respondents
% % % % % % % % %
12.0 2.0 0.0 0.0 0.0 0.0 2.0 2.0 82.0 50

If you selected a numerical range for "Other outcome" in question 44, please specify the other outcomes.

(View question)

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45. In calendar year 2010, how many open and closed investigations were there for complaints made against AMCs (including those for complaints submitted in prior years)?

(View question)

a. Open or ongoing investigation:

(View question)

Mean Median Minimum Maximum Number
of respondents
2.4 1 0 19 10

b. Closed or completed investigation:

(View question)

Mean Median Minimum Maximum Number
of respondents
2.2 0 0 19 10

46. In calendar year, 2010, how did the number of complaints against AMCs in your state compare with the number in calendar year 2008?

(View question)

Far greater Somewhat greater About the same Somewhat fewer Far fewer Don't know No response Number of respondents
% % % % % % %
2.0 2.0 0.0 0.0 0.0 2.0 94.0 50

ASC, National Registry, Policy Statements, and Compliance Reviews

47. Does your agency make use of the ASC's National Registry in the following ways?

(View question)

a. Find out if disciplinary actions were taken against an appraiser in other states

(View question)

Yes No Don't know No response Number of respondents
% % % %
94.0 4.0 2.0 0.0 50

b. Verify that applicants from other states are licensed or certified in those states

(View question)

Yes No Don't know No response Number of respondents
% % % %
98.0 2.0 0.0 0.0 50

c. Notify other states and the ASC of appraisers against whom disciplinary actions have been taken in our state

(View question)

Yes No Don't know No response Number of respondents
% % % %
90.0 6.0 0.0 4.0 50

d. Upload required Title XI information (i.e., appraiser registrations and disciplinary actions)

(View question)

Yes No Don't know No response Number of respondents
% % % %
86.0 10.0 2.0 2.0 50

e. Track appraisers disciplined by your agency

(View question)

Yes No Don't know No response Number of respondents
% % % %
50.0 44.0 2.0 4.0 50

f. Other use (specify below)

(View question)

Yes No Don't know No response Number of respondents
% % % %
4.0 16.0 0.0 80.0 50

If you selected "yes" to "Other use" in question 47, please specify

(View question)

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48. In the boxes below, please list up to 3 ways the ASC's National Registry could be improved.

(View question)

Improvement 1:

(View question)

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Improvement 2:

(View question)

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Improvement 3:

(View question)

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49. How frequently do you upload data to ASC's National Registry?

(View question)

Once per month
2-5 times per month 6-10 times per
month
11-15 times per
month
16-20 times per
month
21-25 times per
month
26-30 times per
month
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % % % % % %
26.0 44.0 6.0 0.0 0.0 0.0 0.0 20.0 2.0 2.0 50

If you selected "Other" in question 49, how frequently do you upload data?

(View question)

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50. Have ASC policy statements helped or hindered your regulation of the appraisal industry in your state?

(View question)

Helped greatly
Helped somewhat
Neither helped
nor hindered
Hindered somewhat
Hindered greatly
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % % % %
24.0 38.0 16.0 8.0 0.0 8.0 6.0 0.0 50

If you selected "Other" in question 50, please specify.

(View question)

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51. Have the following ASC activities helped or hindered your ability to comply with Title XI?

(View question)

a. ASC policy statements

(View question)

Helped greatly
Helped somewhat
Neither helped
nor hindered
Hindered somewhat
Hindered greatly
Don't know
No response
Number of respondents
% % % % % % %
30.0 38.0 18.0 2.0 4.0 2.0 6.0 50

b. ASC compliance reviews

(View question)

Helped greatly
Helped somewhat
Neither helped
nor hindered
Hindered somewhat
Hindered greatly
Don't know
No response
Number of respondents
% % % % % % %
40.0 38.0 18.0 2.0 2.0 0.0 0.0 50

52. Do you agree or disagree with the following statements?

(View question)

a. ASC policy statements are vague

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
16.0 30.0 32.0 10.0 4.0 2.0 6.0 50

b. ASC policy statements should be rewritten or updated

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
30.0 24.0 26.0 8.0 2.0 2.0 8.0 50

c. ASC policy statements should be replaced by a set of administrative rules or regulations

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
20.0 26.0 28.0 12.0 8.0 2.0 4.0 50

d. ASC policy managers consistently interpret and apply the policy statements

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
18.0 30.0 26.0 12.0 10.0 4.0 0.0 50

e. The ASC board's Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
10.0 48.0 24.0 6.0 8.0 2.0 2.0 50

f. The ASC executive staff's (i.e., executive director, deputy director, and general counsel) Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
10.0 46.0 24.0 2.0 10.0 8.0 0.0 50

g. The ASC policy managers' Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
16.0 48.0 22.0 4.0 6.0 4.0 0.0 50

h. ASC staff are helpful in addressing legislative issues

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
36.0 48.0 4.0 8.0 2.0 2.0 0.0 50

i. ASC staff offer states assistance in addressing issues that hinder an agency's ability to comply with Title XI (e.g., funding, staffing, and investigation)

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
40.0 24.0 12.0 6.0 12.0 6.0 0.0 50

j. TAF/AARO investigator training has improved our complaint process

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
28.0 34.0 22.0 0.0 0.0 8.0 8.0 50

k. Information provided by ASC clearly communicates the actions our agency must take to be compliant with Title XI

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
38.0 40.0 8.0 10.0 2.0 2.0 0.0 50

l. Information provided by the ASC clearly explains the requirements our agency must satisfy for ASC's compliance review

(View question)

Strongly agree
Somewhat agree
Neither agree or
disagree
Somewhat disagree
Strongly disagree
Don't know
No response
Number of respondents
% % % % % % %
38.0 42.0 6.0 8.0 4.0 2.0 0.0 50

Dodd-Frank Wall Street Reform and Consumer Protection Act Requirements

53. The ASC's fee for placing appraisers on the ASC's National Registry will increase from $25.00 to $40.00 on 1/1/2012. Is this new fee too high, too low or just right?

(View question)

Too high
About right
Too low
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % %
26.0 44.0 2.0 8.0 10.0 10.0 50

If you selected "Other" in question 53, please specify.

(View question)

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54. Will the establishment of a national complaint hotline for appraisal related complaints help or hinder your state's ability to regulate the appraisal industry in your state?

(View question)

Help greatly
Help somewhat
Help as much as
hinder
Hinder somewhat
Hinder greatly
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % % % %
16.0 10.0 26.0 12.0 6.0 4.0 24.0 2.0 50

If you selected "Other" in question 54, please specify.

(View question)

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55. Title 14, section 1473 of the Dodd-Frank Act authorizes the ASC to establish a national complaint hotline for appraisals. Will a complaint hotline increase or decease the number of complaints that your agency receives?

(View question)

Greatly increase
Somewhat increase
Neither increase
or decrease
Somewhat decrease
Greatly decrease
Other (specify
below)
Don't know
No response
Number of respondents
% % % % % % % %
24.0 26.0 6.0 4.0 0.0 4.0 34.0 2.0 50

If you selected "Other" in question 55, please specify.

(View question)

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56. Did your state have statutes or policies on appraiser independence prior to the enactment of Title 14, section 1472 of the Dodd-Frank Act and the issuance of the Federal Reserve's interim final rules on appraiser independence?

(View question)

Yes No Don't know No response Number of respondents
% % % %
52.0 32.0 12.0 4.0 50

57. Title 14, section 1473 of the Dodd-Frank Act authorizes the ASC to make grants to states to support their compliance with Title XI of FIRREA. What factors, criteria, or information should ASC consider in implementing the grant program? (please list up to three)

(View question)

Consideration 1:

(View question)

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Consideration 2:

(View question)

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Consideration 3:

(View question)

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58. Would any state laws about the ASC's grant program need to be changed to...

(View question)

a. allow funding to go directly to your agency?

(View question)

Yes No Don't know No response Number of respondents
% % % %
28.0 36.0 32.0 4.0 50

b. prevent grant funding from replacing funds from other sources?

(View question)

Yes No Don't know No response Number of respondents
% % % %
22.0 36.0 34.0 8.0 50

59. Would your agency use ASC grant funding for the following uses?

(View question)

a. Complaint process

(View question)

Yes No Don't know No response Number of respondents
% % % %
64.0 14.0 18.0 4.0 50

b. Complaint investigation

(View question)

Yes No Don't know No response Number of respondents
% % % %
70.0 8.0 16.0 6.0 50

c. Hiring licensing staff

(View question)

Yes No Don't know No response Number of respondents
% % % %
34.0 42.0 14.0 10.0 50

d. Hiring investigatory staff

(View question)

Yes No Don't know No response Number of respondents
% % % %
56.0 26.0 14.0 4.0 50

e. Enforcement activities

(View question)

Yes No Don't know No response Number of respondents
% % % %
74.0 8.0 14.0 4.0 50

f. Technological improvements for submitting data to ASC's National Registry

(View question)

Yes No Don't know No response Number of respondents
% % % %
48.0 30.0 14.0 8.0 50

60. How likely is it that your agency will apply for a grant?

(View question)

Very likely
Somewhat likely
Neither likely
or unlikely
Somewhat unlikely
Very unlikely
Don't know
No response
Number of respondents
% % % % % % %
42.0 26.0 6.0 6.0 10.0 8.0 2.0 50

61. What were the 3 key impacts your agency faced when implementing the new Dodd-Frank Act requirements?

(View question)

Key impact 1:

(View question)

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Key impact 2:

(View question)

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Key impact 3:

(View question)

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Appraisal Threshold

62. For residential properties, what should the current appraisal threshold for federally related transactions (currently $250,000) be changed to, if at all?

(View question)

No change
$50,000
$75,000
$100,000
$250,000
$500,000
$750,000
$1 million
>$ 1million
Other amount (specify
below)
Don't know
No response
Number of respondents
% % % % % % % % % % % %
34.0 12.0 0.0 16.0 2.0 0.0 0.0 0.0 0.0 10.0 18.0 8.0 50

If you selected "Other amount" in question 62, please specify.

(View question)

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63. Please list up to three reasons for the answer you provided in question 62 regarding possible changes to the appraisal threshold.

(View question)

Reason 1:

(View question)

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Reason 2:

(View question)

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Reason 3:

(View question)

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64. If you have any comments about the current appraiser regulatory system, the Dodd-Frank Act, or any other topics mentioned in this questionnaire, please enter them below. If your comments relate to a specific question in this survey, please include the question number in your response.

(View question)

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Thank you for your participation

(View question)

Submit Your Final Responses to GAO

65. Are you ready to submit your final completed survey to GAO?
(This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

(View question)

Not checked Yes, my survey is complete - To submit your final responses, please click on "Exit" below" No, my survey is not yet complete - To save your responses for later, please click on "Exit" below" Number of respondents
% % %
0.0 100.0 0.0 50

You may view and print your completed survey by clicking on the Summary link in the menu to the left..

(View question)