Survey of State Public Utility Commissions on the Universal Service Fund Low Income Program

U.S. Government Accountability Office

Contents

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Introduction

The U.S. Government Accountability Office (GAO), the evaluation arm of Congress, has been asked to review the administration and performance of the Universal Service Fund (USF) Low-Income program. As part of this study, GAO is surveying state public utility commissions in all 50 states and the District of Columbia. We realize that there are several components to the Low Income program, but for the purpose of this survey, please focus only on the Lifeline program.

The results of this survey, along with information we obtain from the Federal Communications Commission (FCC) and the Universal Service Administrative Company (USAC), will be presented in a written report to Congress. Your state's participation is essential for us to provide Congress with a comprehensive understanding of the Low-Income program. To this end, please feel free to work with your colleagues if you require their input to complete the questionnaire.

This survey should take approximately 60 to 90 minutes to complete and does not need to be completed in one sitting. Your responses can be saved and accessed at a later date.

Thank you in advance for your assistance and cooperation in taking part in our survey.

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Survey Respondent

1. Please provide the following information for the organization and the person primarily responsible for completing this survey in case we need to contact you to clarify a response.

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Name:

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Preliminary Information (Subject to change) until reviewed and signed

Position title:

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Agency:

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Telephone (Include area code):

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E-mail address:

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Background Questions

2. Is there an add-on to the federal Lifeline benefit in your state? (An "add-on" refers to an intrastate discount in addition to the federal Lifeline support. It may be state-mandated Lifeline support or Lifeline support provided by the carrier, for example.)

(View question)

Yes, for wireline
and wireless
consumers
Yes, just for
wireline consumers
No

Do not know

Number of respondents
23 16 12 0 51

Preliminary Information (Subject to change) until reviewed and signed

3. What is the funding source for the add-on to the federal Lifeline benefit?

(View question)

State universal
service fund
Other - Please
specify below.
Do not know

Number of respondents
15 24 0 39

Preliminary Information (Subject to change) until reviewed and signed

If you answered "Other" above,
please specify funding source here.

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Preliminary Information (Subject to change) until reviewed and signed

4. What is the maximum total monthly benefit amount in your state? (Please enter the dollar amount of the maximum total Lifeline benefit - federal benefit and add-on, if applicable, combined. If the amount varies, please report the highest possible amount and provide an explanation.)

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Mean Median Minimum Maximum Number
of respondents
$14.46 $13.50 $7.00 $38.50 41

Preliminary Information (Subject to change) until reviewed and signed

If this amount varies,
please explain why.

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Preliminary Information (Subject to change) until reviewed and signed

5. Which of the following types of service providers have been certified, either by the state or FCC, as an eligible telecommunications carrier (ETC) in your state? (Please select all that apply.)

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1. Wireline

Checked Not checked Number of respondents
51 0 51

Preliminary Information (Subject to change) until reviewed and signed

2. Wireless

Checked Not checked Number of respondents
46 5 51

Preliminary Information (Subject to change) until reviewed and signed

3. Cable Company

Checked Not checked Number of respondents
11 40 51

Preliminary Information (Subject to change) until reviewed and signed

4. Voice Over Internet Provider (VOIP)

Checked Not checked Number of respondents
1 50 51

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please specify below.

Checked Not checked Number of respondents
1 50 51

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

Checked Not checked Number of respondents
0 51 51

Preliminary Information (Subject to change) until reviewed and signed

If you answered "Other" above, please
specify other service providers here.

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Preliminary Information (Subject to change) until reviewed and signed

6. A "federal default state" is a state that does not have its own Lifeline program or a state that has its own Lifeline program but elects to use the federal eligibility, certification, and verification requirements.

Is your state a federal default state?

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Yes No Do not know Number of respondents
12 38 1 51

Preliminary Information (Subject to change) until reviewed and signed

7. Does your state impose or enforce its certification and verification requirements on all of the ETCs operating in the state?

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Yes No Do not know Number of respondents
42 9 0 51

Preliminary Information (Subject to change) until reviewed and signed

8. If your state does not impose or enforce its certification and verification requirements on certain carriers, has the state informed the relevant carrier(s) that it must follow federal default procedures?

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Yes No Do not know Number of respondents
5 4 0 9

Preliminary Information (Subject to change) until reviewed and signed

9. If your state does not impose or enforce its certification and verification requirements on certain carriers, has the state informed USAC that it does not assert jurisdiction?

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Yes No Do not know Number of respondents
3 5 1 9

Preliminary Information (Subject to change) until reviewed and signed

10. For the purpose of this survey, a bundled service offering is one that allows consumers to subscribe to packages that combine telephone service with Internet access and/or television service.

Do ETCs in your state allow consumers to apply the Lifeline discount to a bundled service offering or package that includes telephone service?

(View question)

Yes No Do not know Number of respondents
25 16 10 51

Preliminary Information (Subject to change) until reviewed and signed

Important Instructions

PLEASE NOTE: The following three sections in this survey focus on enrollment procedures, certification procedures, and verification procedures. Please answer these questions only as they relate to the ETCs over which the state has imposed or enforced its enrollment, certification, and verification requirements.

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Enrollment Procedures

11. Which of the following entities process applications for the Lifeline program?
(Please select all that apply.)

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1. State public utility commission

Checked Not checked Number of respondents
7 44 51

Preliminary Information (Subject to change) until reviewed and signed

2. Other state agency - Please name the other state agency below.

Checked Not checked Number of respondents
15 36 51

Preliminary Information (Subject to change) until reviewed and signed

3. Third-party administrator

Checked Not checked Number of respondents
5 46 51

Preliminary Information (Subject to change) until reviewed and signed

4. Eligible Telecommunications Carrier (ETC)

Checked Not checked Number of respondents
30 21 51

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please specify below.

Checked Not checked Number of respondents
1 50 51

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

Checked Not checked Number of respondents
0 51 51

Preliminary Information (Subject to change) until reviewed and signed

If you answered "Other state agency" or "Other" above, please name the other state agency or specify any other entities here.

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Preliminary Information (Subject to change) until reviewed and signed

12. Are the following methods available to consumers to apply for the Lifeline program?
(Select one answer in each row.)

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a. In-person

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Yes No Do not know Number of respondents
36 5 9 50

Preliminary Information (Subject to change) until reviewed and signed

b. Mail

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Yes No Do not know Number of respondents
43 1 6 50

Preliminary Information (Subject to change) until reviewed and signed

c. On-line

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Yes No Do not know Number of respondents
18 14 16 48

Preliminary Information (Subject to change) until reviewed and signed

d. Phone

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Yes No Do not know Number of respondents
26 15 8 49

Preliminary Information (Subject to change) until reviewed and signed

e. Other - Please specify below.

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Yes No Do not know Number of respondents
12 6 13 31

Preliminary Information (Subject to change) until reviewed and signed

Other methods available to consumers to apply.

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Preliminary Information (Subject to change) until reviewed and signed

13. Can consumers qualify for the Lifeline program on the basis of enrollment in other public assistance programs?

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Yes No Do not know Number of respondents
44 3 2 49

Preliminary Information (Subject to change) until reviewed and signed

14. If yes to question 13, do the following public assistance programs qualify consumers for support?
(Select one answer in each row.)

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a. National School Lunch Free Lunch Program

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Yes No Do not know Number of respondents
29 12 1 42

Preliminary Information (Subject to change) until reviewed and signed

b. Temporary Assistance for Needy Families (TANF)

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Yes No Do not know Number of respondents
38 2 2 42

Preliminary Information (Subject to change) until reviewed and signed

c. Medicaid

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Yes No Do not know Number of respondents
42 2 0 44

Preliminary Information (Subject to change) until reviewed and signed

d. Supplemental Nutrition Assistance Program (SNAP)/formerly Food Stamps

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Yes No Do not know Number of respondents
40 3 0 43

Preliminary Information (Subject to change) until reviewed and signed

e. Supplemental Security Income (SSI)

(View question)

Yes No Do not know Number of respondents
41 2 0 43

Preliminary Information (Subject to change) until reviewed and signed

f. Federal Public Housing (Section 8)

(View question)

Yes No Do not know Number of respondents
30 10 2 42

Preliminary Information (Subject to change) until reviewed and signed

g. Low Income Home Energy Assistance Program (LIHEAP)

(View question)

Yes No Do not know Number of respondents
38 5 1 44

Preliminary Information (Subject to change) until reviewed and signed

h. Programs available to households on federally recognized tribal lands

(View question)

Yes No Do not know Number of respondents
21 10 8 39

Preliminary Information (Subject to change) until reviewed and signed

i. Other - Please specify below.

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Yes No Do not know Number of respondents
13 9 4 26

Preliminary Information (Subject to change) until reviewed and signed

Other qualifying public assistance programs.

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Preliminary Information (Subject to change) until reviewed and signed

Enrollment Procedures (Continued)

15. Can consumers qualify for the Lifeline program on the basis of household income alone if they do not participate in a qualifying public assistance program?

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Yes No Do not know Number of respondents
27 20 2 49

Preliminary Information (Subject to change) until reviewed and signed

16. If yes to question 15, what is the income eligibility limit to qualify for the Lifeline program?

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100% of the federal
poverty guideline
125% of the federal
poverty guideline
135% of the federal
poverty guideline
150% of the federal
poverty guideline
175% of the federal
poverty guideline
180% of the federal
poverty guideline
Other - Please
specify below.
Do not know

Number of respondents
0 1 13 9 0 0 3 1 27

Preliminary Information (Subject to change) until reviewed and signed

If "Other," please specify the income eligibility limit.

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Preliminary Information (Subject to change) until reviewed and signed

17. Does your state use an "automatic enrollment" system that uses an electronic interface between a state agency and ETCs that allows low-income households to automatically enroll in Lifeline following enrollment in a qualifying public assistance program?

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Yes No Do not know Number of respondents
9 39 1 49

Preliminary Information (Subject to change) until reviewed and signed

18. If no to question 17, does the state/program administrator have plans to development an automatic enrollment system?

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Yes No Do not know Number of respondents
2 23 12 37

Preliminary Information (Subject to change) until reviewed and signed

19. Does the state, program administrator, or ETC send "pre-approved" Lifeline applications to Lifeline-eligible households which, if returned to the state, program administrator, or ETC, result in the enrollment of that household in the Lifeline program?

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Yes No Do not know Number of respondents
6 34 8 48

Preliminary Information (Subject to change) until reviewed and signed

20. If no to question 19, does the state, program administrator, or ETC have plans to start this practice?

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Yes No Do not know Number of respondents
1 26 7 34

Preliminary Information (Subject to change) until reviewed and signed

21. In your opinion, to what extent, if at all, is each of the following a barrier to enrollment in the Lifeline program? (Select one answer in each row.)

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a. Eligible consumers are unaware of the program

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Very great extent Great extent
Moderate extent
Some extent
Little or no
extent
Do not know
Number of respondents
2 13 15 9 3 6 48

Preliminary Information (Subject to change) until reviewed and signed

b. Eligible consumers find the certification and/or verification procedures too difficult

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Very great extent Great extent
Moderate extent
Some extent
Little or no
extent
Do not know
Number of respondents
0 4 7 12 17 8 48

Preliminary Information (Subject to change) until reviewed and signed

c. Services for Lifeline support recipients are limited and eligible consumers forgo the benefit to access additional services

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Very great extent Great extent
Moderate extent
Some extent
Little or no
extent
Do not know
Number of respondents
3 2 9 5 17 12 48

Preliminary Information (Subject to change) until reviewed and signed

d. Lifeline support is not available for wireless service

(View question)

Very great extent Great extent
Moderate extent
Some extent
Little or no
extent
Do not know
Number of respondents
0 2 5 6 24 11 48

Preliminary Information (Subject to change) until reviewed and signed

e. Other - Please specify below.

(View question)

Very great extent Great extent
Moderate extent
Some extent
Little or no
extent
Do not know
Number of respondents
2 2 3 2 0 10 19

Preliminary Information (Subject to change) until reviewed and signed

Other barriers to enrollment.

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Preliminary Information (Subject to change) until reviewed and signed

22. If you have any comments related to any of your answers in this section on enrollment procedures, please enter them in the space below.

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Preliminary Information (Subject to change) until reviewed and signed

Certification Procedures

For the purpose of answering questions 23-31 in this section, please refer to the following definitions.

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Program-based Eligibility - refers to eligibility based on participation in any of the public assistance programs identified in the previous section that qualify a household for the Lifeline program.

Income-based Eligibility - refers to eligibility based on proof of income below the threshold indicated in the previous section that qualifies a household for the Lifeline program.

Automatic enrollment - refers to a system that uses an electronic interface between a state agency and ETCs to allow low-income households to automatically enroll in Lifeline following enrollment in a qualifying public assistance program.

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23. Does your state have procedures in place to certify program-based eligibility for the Lifeline program?

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Yes No Do not know Number of respondents
37 10 1 48

Preliminary Information (Subject to change) until reviewed and signed

24. If yes to question 23, which entity is responsible for certification of program-based eligibility for the Lifeline program? (Please select all that apply.)

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1. State public utility commission

Checked Not checked Number of respondents
7 30 37

Preliminary Information (Subject to change) until reviewed and signed

2. Other state agency - Please name the other state agency below.

Checked Not checked Number of respondents
14 23 37

Preliminary Information (Subject to change) until reviewed and signed

3. Third-party administrator

Checked Not checked Number of respondents
2 35 37

Preliminary Information (Subject to change) until reviewed and signed

4. Eligible Telecommunications Carrier (ETC)

Checked Not checked Number of respondents
15 22 37

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please specify below.

Checked Not checked Number of respondents
2 35 37

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

If you answered "Other state agency" or "Other" above, please name the other state agency or specify any other entities here.

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Preliminary Information (Subject to change) until reviewed and signed

25. If yes to question 23, are the following certification procedures of program-based eligibility used? (Select one answer in each row.)

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a. Self-certification under penalty of perjury that the consumer is enrolled in a qualifying assistance program

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Yes No Do not know Number of respondents
18 17 2 37

Preliminary Information (Subject to change) until reviewed and signed

b. Presentation of documentation of enrollment in a qualifying assistance program

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Yes No Do not know Number of respondents
29 6 0 35

Preliminary Information (Subject to change) until reviewed and signed

c. Automatic enrollment of eligible consumers in the Lifeline program

(View question)

Yes No Do not know Number of respondents
9 23 0 32

Preliminary Information (Subject to change) until reviewed and signed

d. Other - Please specify below.

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Yes No Do not know Number of respondents
6 9 2 17

Preliminary Information (Subject to change) until reviewed and signed

Other certification procedures for program-based eligibility.

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Preliminary Information (Subject to change) until reviewed and signed

Certification Procedures (Continued)

26. Does your state have procedures in place to certify income-based eligibility for the Lifeline program?

(View question)

Yes No Do not know Number of respondents
21 26 1 48

Preliminary Information (Subject to change) until reviewed and signed

27. If yes to question 26, which entity is responsible for certification of income-based eligibility for the Lifeline program? (Please select all that apply.)

(View question)

1. State public utility commission

Checked Not checked Number of respondents
2 19 21

Preliminary Information (Subject to change) until reviewed and signed

2. Other state agency - Please name the other state agency below.

Checked Not checked Number of respondents
7 14 21

Preliminary Information (Subject to change) until reviewed and signed

3. Third-party administrator

Checked Not checked Number of respondents
4 17 21

Preliminary Information (Subject to change) until reviewed and signed

4. Eligible Telecommunications Carrier (ETC)

Checked Not checked Number of respondents
11 10 21

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please specify below.

Checked Not checked Number of respondents
0 21 21

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

Checked Not checked Number of respondents
0 21 21

Preliminary Information (Subject to change) until reviewed and signed

If you answered "Other state agency" or "Other" above, please name the other state agency or specify any other entities here.

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Preliminary Information (Subject to change) until reviewed and signed

28. If yes to question 26, are the following certification procedures of income-based eligibility used?
(Select one answer in each row.)

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a. Self-certification of income and the number of people in the household under penalty of purjury

(View question)

Yes No Do not know Number of respondents
6 14 0 20

Preliminary Information (Subject to change) until reviewed and signed

b. Presentation of documentation of income

(View question)

Yes No Do not know Number of respondents
20 0 1 21

Preliminary Information (Subject to change) until reviewed and signed

c. Automatic enrollment of eligible consumers in the Lifeline program

(View question)

Yes No Do not know Number of respondents
3 16 1 20

Preliminary Information (Subject to change) until reviewed and signed

d. Other - Please specify below.

(View question)

Yes No Do not know Number of respondents
1 9 1 11

Preliminary Information (Subject to change) until reviewed and signed

Other certification procedures for income-based eligibility.

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Preliminary Information (Subject to change) until reviewed and signed

29. For question 28b, did you answer "Yes," indicating that it is necessary for a consumer to present some sort of documentation of income to certify for income-based eligibility?

(View question)

Yes No Do not know Number of respondents
20 0 1 21

Preliminary Information (Subject to change) until reviewed and signed

30. If a consumer must present documentation to certify income-based eligibility, are the following considered as accepted documentation? (Select one answer in each row.)

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a. Prior year's state, federal or tribal income tax return

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Yes No Do not know Number of respondents
20 0 0 20

Preliminary Information (Subject to change) until reviewed and signed

b. Current income statement from an employer or paycheck stub

(View question)

Yes No Do not know Number of respondents
18 1 1 20

Preliminary Information (Subject to change) until reviewed and signed

c. Social Security statement of benefits

(View question)

Yes No Do not know Number of respondents
18 1 1 20

Preliminary Information (Subject to change) until reviewed and signed

d. Unemployment or Workmen's Compensation statement of benefits

(View question)

Yes No Do not know Number of respondents
18 2 0 20

Preliminary Information (Subject to change) until reviewed and signed

e. Federal or tribal notice letter of participation in Bureau of Indian Affairs General Assistance program

(View question)

Yes No Do not know Number of respondents
10 5 3 18

Preliminary Information (Subject to change) until reviewed and signed

f. Divorce decree

(View question)

Yes No Do not know Number of respondents
12 5 3 20

Preliminary Information (Subject to change) until reviewed and signed

g. Child support documents

(View question)

Yes No Do not know Number of respondents
15 3 2 20

Preliminary Information (Subject to change) until reviewed and signed

h. Other - Please specify below.

(View question)

Yes No Do not know Number of respondents
8 3 1 12

Preliminary Information (Subject to change) until reviewed and signed

Other accepted documentation to certify for income-based eligibility.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

31. If you have any comments related to any of your answers in this section on certification procedures, please enter them in the space below.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

Verification Procedures

32. Which entity is responsible for verifying the continued eligibility of Lifeline support recipients?
(Please select all that apply.)

(View question)

1. State public utility commission

Checked Not checked Number of respondents
4 47 51

Preliminary Information (Subject to change) until reviewed and signed

2. Other state agency - Please name the other state agency below.

Checked Not checked Number of respondents
10 41 51

Preliminary Information (Subject to change) until reviewed and signed

3. Third-party administrator

Checked Not checked Number of respondents
6 45 51

Preliminary Information (Subject to change) until reviewed and signed

4. Eligible Telecommunications Carrier (ETC)

Checked Not checked Number of respondents
33 18 51

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please specify below.

Checked Not checked Number of respondents
1 50 51

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

Checked Not checked Number of respondents
0 51 51

Preliminary Information (Subject to change) until reviewed and signed

If you answered "Other state agency" or "Other" above, please name the other state agency or specify any other entities here.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

33. Does the responsible entity or entities (identified in Question 32) use the following procedures to verify the continued eligibility of consumers receiving Lifeline support?
(Select one answer in each row.)

(View question)

a. Random audits of Lifeline support recipients

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Yes No Do not know Number of respondents
18 19 8 45

Preliminary Information (Subject to change) until reviewed and signed

b. Periodic submission of documents (e.g. annual
re-certification or re-verification process requiring documentation of enrollment in a qualifying program or proof of income)

(View question)

Yes No Do not know Number of respondents
23 12 7 42

Preliminary Information (Subject to change) until reviewed and signed

c. Annual self-certification (e.g. annual re-certification process during which Lifeline support recipients certify that they are still enrolled in a qualifying program or earning income under a certain threshold, but no documentation is required)

(View question)

Yes No Do not know Number of respondents
14 20 9 43

Preliminary Information (Subject to change) until reviewed and signed

d. On-line verification system using databases of public assistance program participants or income reports

(View question)

Yes No Do not know Number of respondents
14 20 9 43

Preliminary Information (Subject to change) until reviewed and signed

e. Verification of a statistically valid sample of Lifeline subscribers

(View question)

Yes No Do not know Number of respondents
20 16 8 44

Preliminary Information (Subject to change) until reviewed and signed

f. Other - Please specify below.

(View question)

Yes No Do not know Number of respondents
8 10 6 24

Preliminary Information (Subject to change) until reviewed and signed

Other procedures used to verify continued eligibility.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

34. Does the entity responsible for verification of consumers' continued eligibility for Lifeline support have access to information that could help ensure that a household is only receiving one Lifeline subsidy?

(View question)

Yes No Do not know Number of respondents
8 22 16 46

Preliminary Information (Subject to change) until reviewed and signed

34a. If yes to question 34, what information is available?

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34b. If no to question 34, is there another mechanism in place to help ensure that a household
         is only receiving one Lifeline subsidy?

(View question)

Yes No Do not know Number of respondents
5 17 0 22

Preliminary Information (Subject to change) until reviewed and signed

34c. If yes to question 34b, what is that mechanism?

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Preliminary Information (Subject to change) until reviewed and signed

35. If you have any comments related to any of your answers in this section on verification procedures, please enter them in the space below.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

Program Outreach

36. Are the following advertising and marketing activities used by ETCs in your state?
(Select one answer in each row.)

(View question)

a. Newspaper(s)

(View question)

Yes No Do not know Number of respondents
36 6 8 50

Preliminary Information (Subject to change) until reviewed and signed

b. Radio

(View question)

Yes No Do not know Number of respondents
28 7 14 49

Preliminary Information (Subject to change) until reviewed and signed

c. Television

(View question)

Yes No Do not know Number of respondents
25 12 11 48

Preliminary Information (Subject to change) until reviewed and signed

d. Other print advertisements (e.g. pamphlets, bill inserts, posters, billboards)

(View question)

Yes No Do not know Number of respondents
44 1 4 49

Preliminary Information (Subject to change) until reviewed and signed

e. Outreach to community groups

(View question)

Yes No Do not know Number of respondents
32 3 13 48

Preliminary Information (Subject to change) until reviewed and signed

f. Partnerships with non-profit organizations

(View question)

Yes No Do not know Number of respondents
26 6 15 47

Preliminary Information (Subject to change) until reviewed and signed

g. Press releases

(View question)

Yes No Do not know Number of respondents
24 8 15 47

Preliminary Information (Subject to change) until reviewed and signed

h. Other - Please specify below.

(View question)

Yes No Do not know Number of respondents
8 5 14 27

Preliminary Information (Subject to change) until reviewed and signed

Other advertising and marketing activities used by ETCs.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

37. In addition to the advertising and marketing activities used by ETCs, are the following advertising and marketing activities used (either through state funding or public service announcements/campaigns)
by your state for the Lifeline program? (Select one answer in each row.)

(View question)

a. Newspaper(s)

(View question)

Yes No Do not know Number of respondents
12 29 7 48

Preliminary Information (Subject to change) until reviewed and signed

b. Radio

(View question)

Yes No Do not know Number of respondents
9 32 8 49

Preliminary Information (Subject to change) until reviewed and signed

c. Television

(View question)

Yes No Do not know Number of respondents
7 33 9 49

Preliminary Information (Subject to change) until reviewed and signed

d. Other print advertisements (e.g. pamphlets, bill inserts, posters, billboards)

(View question)

Yes No Do not know Number of respondents
28 18 4 50

Preliminary Information (Subject to change) until reviewed and signed

e. Outreach to community groups

(View question)

Yes No Do not know Number of respondents
25 20 4 49

Preliminary Information (Subject to change) until reviewed and signed

f. Partnerships with non-profit organizations

(View question)

Yes No Do not know Number of respondents
19 22 7 48

Preliminary Information (Subject to change) until reviewed and signed

g. Press releases

(View question)

Yes No Do not know Number of respondents
26 19 4 49

Preliminary Information (Subject to change) until reviewed and signed

h. Other - Please specify below.

(View question)

Yes No Do not know Number of respondents
11 14 5 30

Preliminary Information (Subject to change) until reviewed and signed

Other advertising and marketing activities used by your state.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

38. How much did your state spend on outreach activities for the Lifeline program in fiscal year 2009?

(View question)

Dollar amount:

(View question)

Mean Median Minimum Maximum Number
of respondents
$302,890 $0 $0 $5,000,000 18

Preliminary Information (Subject to change) until reviewed and signed

Do not know

(View question)

1.

Checked Not checked Number of respondents
29 22 51

Preliminary Information (Subject to change) until reviewed and signed

39. If you have any comments related to any of your answers in this section on program outreach, please enter them in the space below.

(View question)

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Preliminary Information (Subject to change) until reviewed and signed

Program Oversight

40. Does your state's commission or other involved state/program administrator conduct Lifeline-related audits of ETCs?

(View question)

Yes - Answer
questions 40a
and 40b below.
No

Do not know

Number of respondents
11 37 3 51

Preliminary Information (Subject to change) until reviewed and signed

40a. If yes to question 40, on average, how many audits are conducted annually?

(View question)

Number of audits:

(View question)

Mean Median Minimum Maximum Number
of respondents
16 7 1 47 8

Preliminary Information (Subject to change) until reviewed and signed

Do not know

(View question)

1.

Checked Not checked Number of respondents
2 9 11

Preliminary Information (Subject to change) until reviewed and signed

40b. If yes to question 40, what types of audits are conducted? (Check all that apply.)

(View question)

1. Compliance with program rules

Checked Not checked Number of respondents
9 2 11

Preliminary Information (Subject to change) until reviewed and signed

2. Review of internal compliance controls

Checked Not checked Number of respondents
5 6 11

Preliminary Information (Subject to change) until reviewed and signed

3. Review of internal financial controls

Checked Not checked Number of respondents
5 6 11

Preliminary Information (Subject to change) until reviewed and signed

4. Accuracy of disbursements

Checked Not checked Number of respondents
8 3 11

Preliminary Information (Subject to change) until reviewed and signed

5. Other - Please describe.

Checked Not checked Number of respondents
5 6 11

Preliminary Information (Subject to change) until reviewed and signed

6. Do not know

Checked Not checked Number of respondents
0 11 11

Preliminary Information (Subject to change) until reviewed and signed

Other types of audits.

(View question)

data intentionally not reported


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41. Does your state have any additional internal controls for overseeing ETCs' compliance with Lifeline program rules?

(View question)

Yes No Do not know Number of respondents
16 30 5 51

Preliminary Information (Subject to change) until reviewed and signed

41a. If yes to question 41, what are these internal controls?

(View question)

data intentionally not reported


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42. Does the state/program administrator have a mechanism to identify if ineligible consumers received Lifeline support?

(View question)

Yes - Please
describe the
mechanism
No

Do not know

Number of respondents
11 30 8 49

Preliminary Information (Subject to change) until reviewed and signed

Description of mechanism to identify if ineligible consumers received Lifeline support.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

42a. If yes to question 42, has the state/program administrator identified instances where ineligible
        consumers received Lifeline support
?

(View question)

Yes - If yes, what were the circumstances and corrective actions that were followed? No Do not know Number of respondents
6 4 1 11

Preliminary Information (Subject to change) until reviewed and signed

Circumstances and corrective actions, if any, that were followed.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

43. Does the state/program administrator have a mechanism to identify if consumers received more than one Lifeline subsidy per household?

(View question)

Yes - Please
describe the
mechanism
No

Do not know

Number of respondents
10 32 9 51

Preliminary Information (Subject to change) until reviewed and signed

Description of mechanism to identify if consumers received more than one Lifeline subsidy per household.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

43a. If yes to question 43, has the state/program administrator identified instances where consumers
        received more than one Lifeline subsidy per household?

(View question)

Yes - If yes, what were the circumstances and corrective actions that were followed? No Do not know Number of respondents
4 4 2 10

Preliminary Information (Subject to change) until reviewed and signed

Circumstances and corrective actions, if any, that were followed.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

44. Does the state/program administrator have a mechanism to identify other consumer misuse of funds from the Lifeline program?

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

Description of mechanism to identify other consumer misuse of funds from the Lifeline program.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

44a. If yes to question 44, has the state/program administrator identified instances of other consumer
        misuse of funds from the Lifeline program
?

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

Circumstances and corrective actions, if any, that were followed.

(View question)

data intentionally not reported


Preliminary Information (Subject to change) until reviewed and signed

45. Overall, how concerned are you about consumer fraud and carrier fraud in the Lifeline program?
(Select one answer in each row.)

(View question)

a. Consumer fraud

(View question)

Very concerned
Somewhat concerned Slightly concerned Not concerned
Do not know
Number of respondents
10 11 15 9 6 51

Preliminary Information (Subject to change) until reviewed and signed

b. Carrier fraud

(View question)

Very concerned
Somewhat concerned Slightly concerned Not concerned
Do not know
Number of respondents
15 13 6 11 6 51

Preliminary Information (Subject to change) until reviewed and signed

46. If you have any comments related to any of your answers in this section on program oversight, please enter them in the space below.

(View question)

data intentionally not reported


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Broadband Service

47. In your opinion, what are the potential advantages and disadvantages of including broadband service as an eligible Lifeline benefit?

(View question)


a. Potential advantages of
    including broadband service.

(View question)

data intentionally not reported


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b. Potential disadvantages of
    including broadband service.

(View question)

data intentionally not reported


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Submit your responses to GAO

48. This completes our survey. Are you ready to submit your final completed survey to GAO?
(This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

(View question)

Yes, my survey
is complete
No, my survey
is not yet complete
Number of respondents
51 0 51

Preliminary Information (Subject to change) until reviewed and signed

You may view and print your completed survey by clicking on the Summary link in the menu to the left..

(View question)