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    Results:

    Subject Term: Telecommuting

    4 publications with a total of 19 open recommendations including 2 priority recommendations
    Director: Brown Barnes, Cindy S
    Phone: (202) 512-7215

    3 open recommendations
    Recommendation: The Secretary of Veterans Affairs should direct the Assistant Secretary for Human Resources and Administration and the Under Secretary for Benefits to review and update all relevant policies and guidance to reflect the agency's requirement that employees' hours teleworked be recorded in VATAS.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Veterans Affairs should direct the Assistant Secretary for Human Resources and Administration and the Under Secretary for Benefits to communicate that telework hours should be recorded in VATAS to VBA regional office employees.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Veterans Affairs should direct the Assistant Secretary for Human Resources and Administration and the Under Secretary for Benefits to develop a process to monitor the quality of data and to ensure that employees' telework hours are recorded accurately and completely in VATAS.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Yvonne Jones
    Phone: (202) 512-6806

    10 open recommendations
    Recommendation: To support the consistent application of agency telework policy throughout the agency, the Secretaries of the Departments of Education and Labor and the Chair of the Securities and Exchange Commission should implement controls to verify that supervisors have completed telework training prior to entering into telework agreements with their employees and that completion of this training is documented.

    Agency: Department of Education
    Status: Open

    Comments: In a letter dated May 18, 2017, a Department of Education official stated that the department concurs with the recommendation and have taken steps to implement it. The letter stated Education is implementing tighter controls such that, no later than September 30, 2017, Education will fully verify that supervisors have completed telework training prior to entering into telework agreements with their employees and that completion of this training is documented. When we confirm that Education has completed these actions, we will provide updated information.
    Recommendation: To support the consistent application of agency telework policy throughout the agency, the Secretaries of the Departments of Education and Labor and the Chair of the Securities and Exchange Commission should implement controls to verify that supervisors have completed telework training prior to entering into telework agreements with their employees and that completion of this training is documented.

    Agency: Department of Labor
    Status: Open

    Comments: In a letter to GAO dated May 26, 2017, the Department of Labor stated that the department currently offers interactive manager/supervisor telework training to all supervisors, the completion of which is documented in the managers and supervisors training records. However, officials said this training is strongly encouraged but not required. In response to the recommendation, the Department of Labor will look at expanding its telework policy to make completion of this interactive training course mandatory for all managers and supervisors, and to implement actions to support any revised policy by September 30, 2018. When we confirm that Labor has completed these actions, we will provide updated information.
    Recommendation: To support the consistent application of agency telework policy throughout the agency, the Secretaries of the Departments of Education and Labor and the Chair of the Securities and Exchange Commission should implement controls to verify that supervisors have completed telework training prior to entering into telework agreements with their employees and that completion of this training is documented.

    Agency: United States Securities and Exchange Commission
    Status: Open

    Comments: In a letter dated May 19, 2017, the Chairman of the SEC stated that SEC agrees with the recommendation. The letter states that previously, SEC required all supervisors to complete telework training within 90 days of hire or promotion to a supervisory position. However, in March 2017, SEC reduced the timeframe and now requires new supervisors to complete telework training within two weeks. The SEC will continue to document completion of this training in its electronic system. When we confirm that SEC has completed these actions, we will provide updated information.
    Recommendation: To help ensure that telework agreements accurately reflect telework participation, and to further ensure the accuracy of telework data reported internally and externally, the Secretary of the Department of Labor, the Administrator of the General Services Administration, and the Chair of the Securities and Exchange Commission should require documentation of regular or periodic reviews of all telework agreements in agency telework policies.

    Agency: Department of Labor
    Status: Open

    Comments: In a letter to GAO dated May 26, 2017, the Department of Labor stated that the current policy requires supervisors to conduct an annual review of telework agreements to ensure the arrangement is current and the needs of the agency are being met. The Department of Labor will look t expanding this requirement to include a process for documenting annual review, and implement actions to support any revised policy by September 30, 2018. When we confirm that Labor has completed these actions, we will provide updated information.
    Recommendation: To help ensure that telework agreements accurately reflect telework participation, and to further ensure the accuracy of telework data reported internally and externally, the Secretary of the Department of Labor, the Administrator of the General Services Administration, and the Chair of the Securities and Exchange Commission should require documentation of regular or periodic reviews of all telework agreements in agency telework policies.

    Agency: General Services Administration
    Status: Open

    Comments: In a letter dated May 16, 2017, GSA's acting administrator stated that GSA will continue to recommend in its annual performance management communications to supervisors that telework agreements be reviewed annually. GSA will also update the telework policy to require the annual review of telework agreements, and will provide quarterly reports to agency organizations identifying employees who have not completed mandatory telework training or who do not have an approved telework agreement in place. When we confirm that GSA has completed these actions, we will provide updated information.
    Recommendation: To help ensure that telework agreements accurately reflect telework participation, and to further ensure the accuracy of telework data reported internally and externally, the Secretary of the Department of Labor, the Administrator of the General Services Administration, and the Chair of the Securities and Exchange Commission should require documentation of regular or periodic reviews of all telework agreements in agency telework policies.

    Agency: United States Securities and Exchange Commission
    Status: Open

    Comments: In a letter dated May 19, 2017, the Chairman of the SEC stated that SEC agrees with the recommendation and that SEC is upgrading its telework program system to require annual review and recertification of all telework agreements. SEC expects this change to be completed in 2017. When we confirm that SEC has completed these actions, we will provide updated information.
    Recommendation: To improve the accuracy of telework data transmitted to OPM, the Secretary of the Department of Labor should direct the Chief Human Capital Officer to work with the Telework Managing Officer to develop and implement a plan to modernize Labor's telework agreement tracking system to enable more timely access to accurate telework data.

    Agency: Department of Labor
    Status: Open

    Comments: In a letter to GAO dated May 26, 2017, the Department of Labor stated that it will benchmark best practices used by other Federal agencies to explore options for utilizing its existing telework agreement tracking system to facilitate more timely access to telework agreement data, and implement actions to support new practices by September 30, 2018. When we confirm that Labor has completed these actions, we will provide updated information.
    Recommendation: To help ensure the employee eligibility data transmitted to OPM comport with what OPM is required to report under the Telework Enhancement Act of 2010 and accurately reflect the current number of employees eligible to telework, the Secretary of the Department of Education should direct the Telework Managing Officer to take the steps necessary to regularly update employees' eligibility status.

    Agency: Department of Education
    Status: Open

    Comments: In a letter dated May 18, 2017, a Department of Education official stated that the department concurs with the recommendation and notes that the Telework Managing Officer has already taken the necessary steps to regularly updated employees' eligibility status for reporting purposes under the Telework Enhancement Act of 2010. The letter further states that the Department reported these updated numbers in the fiscal year 2017 Telework Data Call. When we confirm that Education has completed these actions, we will provide updated information.
    Recommendation: To provide additional guidance to agencies and encourage the elimination of barriers to increased telework opportunities consistent with the act, and to ensure the accuracy of telework information OPM annually reports to Congress, the Director of OPM should develop tools to help agencies assess and analyze persistent barriers to telework, including managerial resistance, such as a survey or other feedback mechanism.

    Agency: Office of Personnel Management
    Status: Open

    Comments: In a letter dated May 16, 2017, OPM's acting director stated that OPM does not concur with the recommendation. OPM agrees with GAO's assessment of the value of tools for assessing and analyzing telework barriers and agrees that such tools may help agencies increase telework participation rates, but OPM states the tools contemplated in this recommendation are not relevant to addressing the internal control issues examined within the scope of GAO's review. Further, the letter states that OPM has already fulfilled the legal responsibilities identified in the Telework Enhancement Act as applicable to OPM by providing agencies with training, policy guidance, and tools for goal-setting, qualitative and quantitative measurement, program evaluation, and action planning. OPM officials also state there are limited resources available for OPM to expand upon the materials they already provide to agencies, especially since no such requirement is imposed by the Telework Enhancement Act. We will continue to monitor OPM's actions, if any, related to this recommendation.
    Recommendation: To provide additional guidance to agencies and encourage the elimination of barriers to increased telework opportunities consistent with the act, and to ensure the accuracy of telework information OPM annually reports to Congress, the Director of OPM should strengthen controls for reviewing, validating, and reporting telework data in annual Status of Telework in the Federal Government reports. Specifically, OPM should follow up with agency officials on data outliers, including significant changes in year-to-year data.

    Agency: Office of Personnel Management
    Status: Open

    Comments: In a letter dated May 16, 2017, the acting director stated that OPM did not agree with the recommendation. While OPM recognizes the importance of data accuracy to effectively evaluate federal telework programs, OPM does not agree that the Telework Enhancement Act imposes any obligation on OPM to allocate significant resources necessary to validate telework data collected from agencies or that a year-over-year comparison of survey data is needed or advantageous to ensuring a reasonable and rigorous data analysis. We agree that OPM should not independently validate agency data, but OPM should take the steps necessary to identify and explain data outliers and limitations. Because OPM is the agency responsible for reporting telework data, OPM should ensure its annual reports to Congress include a clear discussion of data reliability limitations. Following up on data outliers and large year-to-year changes can help OPM identify data errors that could be corrected by agencies and provide OPM with the opportunity to discuss data limitations with agencies. Including such information clearly in the annual telework reports to Congress can make them more useful to Congress and to others. If we confirm that OPM takes actions in response to this recommendation, we will provide updated information.
    Director: Nancy Kingsbury
    Phone: (202) 512-2700

    5 open recommendations
    including 2 priority recommendations
    Recommendation: To support its strategic and open data goals, the Director of OPM should improve the availability of the EHRI payroll data--for example, by preparing the data for analytics, making them available through online tools such as FedScope, and including them among the EHRI data sources on the OPM website and Data.gov.

    Agency: Office of Personnel Management
    Status: Open
    Priority recommendation

    Comments: On 4/21/2017 OPM provided a status update based on our inclusion of this rec in the priority rec letter. "As communicated in our December 6, 2017, letter to the Comptroller General, OPM is developing a comprehensive strategy to improve the availability of EHRI payroll data for analytics. We have started an effort to standardize payroll data elements by engaging with the payroll subject matter experts through the shared service providers. We will keep GAO informed as we make additional progress."
    Recommendation: To improve internal controls for data quality, the Director of OPM should update EHRI payroll database documentation to be consistent with current field definitions and requirements, including the Guide to Human Resources Reporting and the Guide to Data Standards, Part B.

    Agency: Office of Personnel Management
    Status: Open

    Comments: No specific updates on this rec, but it would be addressed in the "comprehensive strategy to improve the availability of EHRI payroll data for analytics" that is noted in OPM's response to the priority recommendation.
    Recommendation: To improve internal controls for data quality, the Director of OPM should consistently monitor system-generated error and edit check reports and ensure that timely action is taken to address identified issues.

    Agency: Office of Personnel Management
    Status: Open
    Priority recommendation

    Comments: On 4/21/17 OPM provided an update to their 60 day letter in response to our inclusion of this rec in the priority letter to OPM. Very soon, we will begin implementing follow-up activities with shared service centers and agencies regarding issues identified with the payroll data they submit to EHRI. We are also evaluating the feasibility of incorporating automated methods to validate agency data, to the extent possible. We will keep GAO informed as we make additional progress.
    Recommendation: To integrate the payroll data into the larger suite of EHRI databases, the Director of OPM should develop a schedule for executing these plans.

    Agency: Office of Personnel Management
    Status: Open

    Comments: No specific updates on this rec, but it would be addressed in the "comprehensive strategy to improve the availability of EHRI payroll data for analytics" that is noted in OPM's response to the priority recommendation.
    Recommendation: To integrate the payroll data into the larger suite of EHRI databases, the Director of OPM should evaluate existing internal control activities and develop new control activities for EHRI payroll data, such as implementing transactional edit checks that leverage the information in the other EHRI datasets.

    Agency: Office of Personnel Management
    Status: Open

    Comments: No specific updates on this rec, but it would be addressed in the "comprehensive strategy to improve the availability of EHRI payroll data for analytics" that is noted in OPM's response to the priority recommendation.
    Director: Yvonne D. Jones
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To help agencies determine the value of their telework programs, the Director of OPM, working with the Chief Human Capital Officers Council, should provide clarifying guidance on options for developing supporting data for benefits and costs associated with agency telework programs. For example, the guidance could identify potential data sources, such as the data generated in response to requirements under the Office of Management and Budget (OMB) Reduce the Footprint Memorandum 2015-01 and Executive Order 13693.

    Agency: Office of Personnel Management
    Status: Open

    Comments: OPM concurred with the recommendation and its work-life policy office will work with the Chief Human Capital Officers (CHCO) Council to further agency efforts to determine the value of their telework programs. OPM stated that they will develop clarifying guidance for agencies with CHCO input and host a CHCO Academy session focused on evaluating the costs and benefits of telework programs. This guidance will review basic principles of cost-benefit analysis, highlight common costs and benefits, and identify potential data sources in areas such as real estate costs, energy use, commuting costs, and employee productivity.