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    Results:

    Subject Term: E-government

    4 publications with a total of 18 open recommendations including 2 priority recommendations
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    3 open recommendations
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should ensure the information presented on Performance.gov consistently complies with GPRAMA public reporting requirements for the website's content.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, OMB staff stated that they will be partnering with a vendor to redesign Performance.gov, and plan to launch the new site in February 2018 with the fiscal year 2019 budget. Staff confirmed they will ensure that the redesigned Performance.gov site will include content that meets public reporting requirements. They stated they anticipate releasing updated agency reporting guidance in the fall of 2017 to help ensure agencies are prepared to report required data.
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should analyze and, where appropriate, implement usability test results to improve Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, OMB staff stated that they will be partnering with a vendor to redesign Performance.gov, and plan to launch the new site in February 2018 with the fiscal year 2019 budget. Staff confirmed they will ensure that the redesigned Performance.gov site will include content that meets public reporting requirements. They stated they anticipate releasing updated agency reporting guidance in the fall of 2017 to help ensure agencies are prepared to report required data. In addition, OMB and PIC staff noted that the new vendor for Performance.gov (who had not been selected at that time) will help develop a strategic plan for the site that incorporates results from usability studies, and a stakeholder outreach plan that encompasses diverse groups including Congress, federal agency managers and staff, and other interested groups.
    Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should develop a strategic plan for the future of Performance.gov. Among other things, this plan should include: (A) the goals, objectives, and resources needed to consistently meet Digitalgov.gov and GPRAMA requirements; (B) a customer outreach plan that considers how (1) OMB informs users of changes in Performance.gov, (2) OMB uses social media as a method of communication, and (3) users access Performance.gov so that OMB could, as appropriate, deploy mobile applications to communicate effectively; and (C) a strategy to manage and archive the content and data on Performance.gov in accordance with National Archives and Records Administration guidance.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, OMB staff stated that they will be partnering with a vendor to redesign Performance.gov, and plan to launch the new site in February 2018 with the fiscal year 2019 budget. Staff confirmed they will ensure that the redesigned Performance.gov site will include content that meets public reporting requirements. They stated they anticipate releasing updated agency reporting guidance in the fall of 2017 to help ensure agencies are prepared to report required data. In addition, OMB and PIC staff noted that the new vendor for Performance.gov (who had not been selected at that time) will help develop a strategic plan for the site that incorporates results from usability studies, and a stakeholder outreach plan that encompasses diverse groups including Congress, federal agency managers and staff, and other interested groups.
    Director: David A. Powner
    Phone: (202) 512-9286

    1 open recommendations
    Recommendation: To improve the effectiveness of OMB streamlining efforts and ensure agency CIOs are better able to carry out their responsibilities in managing IT, including implementing OMB's IT reform initiatives, the Director of OMB should direct the Federal CIO, in collaboration with agency CIOs, to ensure there is a common understanding with agency CIOs on the priority of the current reporting requirements and related IT reform initiatives. This should include addressing underlying reasons cited by CIOs regarding the usefulness of requirements, including when department priorities are reportedly different than OMB's and the burdensome and duplicative nature of requirements.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: The Office of Management and Budget (OMB) neither agreed or disagreed with our recommendation. Subsequently, OMB has taken steps to address some aspects of our recommendation. Specifically, in January 2017, OMB worked with the Chief Information Officer (CIO) Council to issue a report entitled "State of Federal Information Technology (SOFIT)" which outlined current IT trends and their key challenges, and made recommendations to improve implementation efforts. Notably, the report also identified differences in priorities between OMB and agency CIOs on key IT reform initiatives and the need for improved reporting requirements. In addition, in June 2017, OMB staff reported that they met the CIO and head of each agency this past spring regarding their priorities and challenges. While these are positive steps toward ensuring a common understanding of these initiatives and reporting requirements, OMB still needs to take action to address the underlying reasons for these differences in priorities and reduce burdensome and duplicative requirements. Until OMB takes action in these areas, there is a risk that key IT reform initiatives may not fully succeed. We will continue to evaluate OMB's progress in addressing our recommendation.
    Director: David A. Powner
    Phone: (202) 512-9286

    10 open recommendations
    including 2 priority recommendations
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services agreed with, and has taken initial steps to implement, our recommendation. In June 2015, the department reported that it had begun an effort to calculate the tangible cost savings and avoidances derived from closing over 50 data centers as part of its data center consolidation efforts. As of March 2017, the department reported that it had closed a total of 74 data centers and had identified $6.64 million in cost savings and avoidances, which is approximately $2.30 million more than what we reported in September 2014. However, the identified cost savings does not include any savings from fiscal years 2015 or 2016. Accordingly, we conclude the department has not yet completed efforts to address challenges in calculating cost savings and avoidances. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior agreed with, and has taken initial steps to implement, our recommendation. Specifically, in December 2014, the Interior's Deputy Assistant Secretary for Policy, Management and Budget established a series of steps toward addressing our recommendation. The steps include, for example, consolidating and streamlining data center consolidation reporting processes, developing a template that all department bureaus and offices are required to use, and issuing a directive requiring consistent reporting for all data center cost savings and avoidances. In addition, the department submitted a Data Center Optimization Initiative strategic plan to the Office of Management and Budget (OMB) in September 2016. In the plan, the department reported closing 53 data centers and achieving $4.4 million in cost savings and avoidances in fiscal year 2016. However, the plan does not indicate how the department will address identified challenges nor does it indicate whether the department has successfully implemented its directive on consistent monitoring of cost savings and avoidances. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor agreed with, and has taken initial steps to implement, our recommendation. In September 2015, the department stated that its Office of the Chief Information Officer was working to develop an enterprise data center inventory as part of the department-wide Data Center Consolidation Initiative Working Group. In September 2016, the department submitted its Data Center Optimization Initiative plan to the Office of Management and Budget. The plan reported that the department had closed 28 non-tiered data centers in fiscal year 2016 and indicated that the department had historical cost savings of $4.85 million to date. However, as of March 2017, the department had not yet reported any resulting cost savings or avoidances in its quarterly report to OMB. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture agreed with, and has taken initial steps to implement, our recommendation. In September 2014, we found that the department reported fiscal year 2012 through 2015 cost savings and avoidances of $244.17 million to GAO, but had only reported $71.20 million to the Office of Management and Budget (OMB)--a difference of approximately $172.97 million. Moreover, as of March 2017, the department still had not yet fully reported its savings to OMB, as we recommended. Specifically, the department had reported a total of about $25.07 million in cost savings and avoidances to OMB from fiscal years 2012 to 2016--an amount that is approximately $219.1 million short of the total savings and avoidances that the department had reported to GAO as of September 2014. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Defense
    Status: Open
    Priority recommendation

    Comments: DOD concurred with, and has taken initial steps to implement, our priority recommendation. In March 2016, we determined that the department had identified a total of about $1.07 billion in data center consolidation cost savings from fiscal year 2012 through 2016. However, as of March 2017, the department had not yet fully reported its savings to the Office of Management and Budget, as we recommended. Specifically, as of June 2016, the department reported $859 million in savings to the Office of Management and Budget--an amount $211 million less than the $1.07 billion previously reported to us. However, as of March 2017, the department only reported $331 million to the Office of Management and Budget--a decrease of $528 million and $739 million less than what was previously reported to us. In light of the department's considerable planned savings, and the significant decrease in what is being reported, full and accurate reporting by the department is critical toward ensuring that the Office of Management and Budget and Congress have the ability to oversee DOD's progress against key data center consolidation initiative goals.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior agreed with, and has taken initial steps to implement, our recommendation. In September 2014, we found that the department had reported fiscal year 2012 to 2015 cost savings and avoidances of $84.42 million to GAO, but had only reported $13.59 million to OMB--a difference of approximately $70.83 million. Moreover, as of February 2017, the department had not yet fully reported its savings to OMB, as we recommended. Specifically, the department had reported a total of about $13.61 million in cost savings and avoidances to OMB from fiscal years 2012 to 2016--an amount that is approximately $70.81 million short of the total savings and avoidances that the department had reported to GAO as of September 2014. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation agreed with our recommendation, but had not yet taken steps to implement it. In September 2014, we found that the department had reported fiscal year 2012 to 2015 cost savings and avoidances of $140.18 million to GAO, but had only reported $7.36 million to OMB--a difference of approximately $132.82 million. However, in February 2017, the department had still only reported a total of $4.89 million in data center consolidation savings and avoidance to OMB. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of the Treasury
    Status: Open
    Priority recommendation

    Comments: Treasury did not comment on this recommendation and has not comprehensively reported cost savings and avoidances, as we recommended. For example, as of March 2017, Treasury had reported about $1.14 billion in data center consolidation-related cost avoidances in its quarterly report to OMB--an increase of about $734 million compared to a previous report. However, the department has not yet reported to OMB other cost avoidances totaling about $210 million that the department had previously reported to us. We will continue to monitor Treasury's progress against this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Office of Personnel Management
    Status: Open

    Comments: The Office of Personnel Management agreed with our recommendation, but has not yet taken steps to implement it. In September 2014, we found that the agency had reported fiscal year 2012 to 2015 cost savings and avoidances of $3.40 million to GAO, but had not reported any of its savings and avoidances to the Office of Management and Budget as required. As of March 2017, the agency had not yet reported any data center consolidation cost savings and avoidances to the Office of Management and Budget. We will continue to evaluate the agency's progress in implementing this recommendation.
    Recommendation: To better ensure that the Federal Data Center Consolidation Initiative (FDCCI) improves governmental efficiency and achieves cost savings, the Director of OMB should direct the Federal chief information officer (CIO) to utilize the existing PortfolioStat review sessions to assist the Department of Health and Human Services (HHS), Interior, Justice, Labor, the General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA) in identifying data center consolidation cost savings opportunities.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: The Office of Management and Budget (OMB) agreed with, and has taken initial steps to implement, our recommendation. Specifically, in June 2015, OMB issued a memorandum that discussed the fiscal year 2015 PortfolioStat requirements, including that agencies should hold PortfolioStat sessions on a quarterly basis (versus annually, as done previously) with OMB, the agency chief information officer, and other attendees. The memorandum also stated that, during these sessions, agencies are expected to discuss a strategy to reduce duplication and waste within the IT portfolio of the agency, identify projected cost savings resulting from such strategy, and identify ways to increase the efficiency and effectiveness of IT investments, among other things. However, as of March 2017, several agencies were still reporting limited savings from their consolidation efforts. For example, the Department of Transportation reported closing 146 data centers through February 2017, but had reported only $4.9 million in savings. As another example, the Department of Labor reported closing 25 data centers through February 2017, but reported no resulting cost savings. Until OMB assists these agencies with limited or no cost savings reported, they may not be able to identify the full extent of savings from their consolidation efforts. We will continue to evaluate OMB's progress in implementing this recommendation.
    Director: Wilshusen, Gregory C
    Phone: (202)512-3000

    4 open recommendations
    Recommendation: To ensure that PIV cards do not remain in the possession of staff whose employment or contract with the federal government is over, the Secretary of Commerce should establish controls, in addition to time frames for implementing a new tracking system, to ensure that PIV cards are revoked in a timely fashion.

    Agency: Department of Commerce
    Status: Open

    Comments: As of June 2017, Commerce had not submitted information or plans regarding revoking PIV cards in a timely fashion.
    Recommendation: To meet the HSPD-12 program's objectives of using the electronic capabilities of PIV cards for access to federal facilities, networks, and systems, the Secretary of the Interior should develop specific implementation plans for enabling PIV-based access to the department's major facilities, including identifying necessary infrastructure upgrades and time frames for deployment.

    Agency: Department of the Interior
    Status: Open

    Comments: As of June 2017, Interior had not yet provided specific implementation plans for enabling PIV access to the department's major facilities.
    Recommendation: To meet the HSPD-12 program's objectives of using the electronic capabilities of PIV cards for access to federal facilities, networks, and systems, the Secretary of Labor should ensure that the department's plans for PIV-enabled physical access at major facilities are implemented in a timely manner.

    Agency: Department of Labor
    Status: Open

    Comments: As of June 2017, Labor had not provided any information about whether the department's plans for PIV-enabled physical access at major facilities were being implemented in a timely manner.
    Recommendation: To meet the HSPD-12 program's objectives of using the electronic capabilities of PIV cards for access to federal networks and systems, the Administrator of NASA should develop and implement procedures for PIV-based logical access when using Apple Mac and mobile devices that do not rely on direct interfaces with PIV cards, which may be impractical.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: As of March 2017, NASA reported that it had begun implementing procedures for PIV-based logical access for the Apple Mac computers and mobile devices in its computing environment. NASA procured software to begin the transition of the Apple computers, but due to configuration issues the transition was not scheduled to be completed until December 2017. Further, NASA had begun the transition for mobile devices, which was scheduled to be completed by September 2017.