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    Results:

    Subject Term: Computers

    4 publications with a total of 18 open recommendations
    Director: Barbara Bovbjerg
    Phone: (202) 512-7215

    5 open recommendations
    Recommendation: The Acting Commissioner of the Social Security Administration should direct the agency to develop a long-term facility plan that explicitly links to SSA's strategic goals for service delivery, and includes a strategy for consolidating or downsizing field offices in light of increasing use of and geographic variation in remote service delivery.

    Agency: Social Security Administration
    Status: Open

    Comments: SSA agreed with this recommendations and noted steps it plans to take to enable further reduction in its footprint, such as co-locating field and hearing offices and reducing warehouse space. SSA will also work within the existing Memorandum of Understanding to conduct a proof of concept on space sharing by employees who telework.
    Recommendation: The Acting Commissioner of the Social Security Administration should direct the agency to reassess and, if needed, revise its field office space standards to ensure they provide sufficient flexibility to accommodate both unexpected growth in the demand for services and new service delivery technologies.

    Agency: Social Security Administration
    Status: Open

    Comments: SSA agreed with this recommendations and noted steps it plans to take to enable further reduction in its footprint.
    Recommendation: The Acting Commissioner of the Social Security Administration should direct the agency to ensure the Real Estate and Lease Tracking application has the capacity to accurately track the composition of SSA's office inventory over time.

    Agency: Social Security Administration
    Status: Open

    Comments: SSA agreed with this recommendations and noted steps it plans to take to enable further reduction in its footprint.
    Recommendation: The Acting Commissioner of the Social Security Administration should direct the agency to develop a cost-effective approach to identifying the most common issues with online benefit claims that require staff follow-up with applicants, and use this information to inform improvements to the online claims process.

    Agency: Social Security Administration
    Status: Open

    Comments: SSA agreed with this recommendations and noted steps it plans to take to enable further reduction in its footprint.
    Recommendation: The Acting Commissioner of the Social Security Administration should direct the agency for its alternative customer services approaches, including desktop icons and video services in third-party sites, to develop performance goals and collect performance data related to these goals.

    Agency: Social Security Administration
    Status: Open

    Comments: SSA agreed with this recommendations and noted steps it plans to take to enable further reduction in its footprint, such as expanding video hearing capacity.
    Director: Carol C. Harris
    Phone: (202) 512-4456

    9 open recommendations
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD Chief Information Officer (CIO), and other entities, as appropriate, to develop a detailed JIE scope statement that is verified by stakeholders and approved by the Executive Committee.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had made progress in implementing the recommendation. Specifically, the department developed a draft Joint Information Environment (JIE) scope statement that can provide the context and framework for reporting, tracking, and controlling JIE activities. According to written comments on the status of the recommendation provided by the department in July 2017, this scope statement will be presented to the JIE Executive Committee in August 2017 for approval. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to establish a plan for managing, documenting, and communicating scope.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had made progress in implementing the recommendation. Specifically, the department developed a draft JIE scope statement, which documents the scope of JIE and describes how updates to its scope will be periodically reviewed and approved. According to written comments on the status of the recommendation provided by the department in July 2017, the draft will be presented to the JIE Executive Committee in August 2017 for approval. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a reliable JIE cost estimate and baseline, consistent with the best practices described in this report.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had not implemented the recommendation. According to written comments on the status of the recommendation provided by the department, it developed cost baselines for two components of JIE. However, it did not develop cost estimates for the other JIE components. Specifically, the JIE Executive Committee approved the cost estimate for the Joint Regional Security Stacks in April 2017. In addition, the department's comments stated that the cost baseline for the Mission Partner Environment-Information System (MPE-IS) was included in the MPE-IS Business Case Analysis and presented to the department's Office of Cost Assessment and Program Evaluation in July 2016. We are in the process of reviewing the cost estimates for these components. The department further stated that as solutions for other JIE efforts are established, their cost baselines will be added as appropriate.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a JIE schedule management plan and reliable schedule, consistent with practices described in this report.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the department had not implemented the recommendation. We will continue to monitor the department's efforts to address this recommendation by periodically requesting and evaluating updated information.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a JRSS schedule management plan and reliable JRSS schedule and schedule baseline, consistent with practices described in this report.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had not fully implemented this recommendation. In March 2017, the JIE Executive Committee approved a schedule baseline for the Non-secure Internet Protocol Router network component of JRSS. In addition, the Executive Committee memo approving this schedule baseline indicated that the Executive Committee planned to review and approve a schedule baseline for the Secure Internet Protocol Router network component of JRSS by the end of fiscal year 2017. However, the department has not demonstrated that it has a schedule management plan or that its schedule was developed consistent with the practices described in our report.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to complete an assessment to determine the number of staff and the specific skills and abilities needed to effectively achieve JIE, consistent with the workforce planning practices described in this report.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had not implemented the recommendation. In its June 2016 written comments on a draft of our report, the department stated that the National Institute of Standards and Technology and the Office of Personnel Management were to publish a coding structure in response to the Federal Cybersecurity Workforce Assessment Act of 2015. DOD stated that this structure would inform steps DOD planned to take to identify the type of personnel and specific skills required to support enterprise operations and services and the government capabilities needed to effectively achieve JIE. However, as of July 2017, the department had not demonstrated that it has taken action to implement our recommendation.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a strategy for conducting JIE security assessments that describes the resources needed to execute the strategy, responsible organizations, and a schedule to complete the assessments.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department had not implemented the recommendation. We will continue to monitor the department's efforts to address this recommendation by periodically requesting and evaluating updated information.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a strategy and schedule to transition JRSS to the Risk Management Framework, and develop the security plan required by the new framework.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, the Department of Defense had not implemented this recommendation. In January 2017, the Joint Regional Security Stacks (JRSS) program received a six-month provisional Risk Management Framework Authority to Operate. According to a July 2017 update from the department on the status of this recommendation, the JRSS program management office was in the process of requesting another six-month provisional authority to operate. However, the department has not developed a strategy and schedule to complete transition of JRSS to the Risk Management Framework or developed the security plan required by the framework.
    Recommendation: To help the department achieve the benefits anticipated from JIE, the Secretary should direct the DOD CIO and other entities, as appropriate, to develop a reliable Joint Regional Security Stacks (JRSS) cost estimate and baseline, consistent with practices described in this report.

    Agency: Department of Defense
    Status: Open

    Comments: The Department of Defense had taken steps to address the recommendation and we are in the process of reviewing documentation the department provided in July 2017 to determine if it sufficiently addresses the recommendation. Specifically, in April 2017, the JRSS program office documented the methodology, ground rules, and assumptions, among other things, used to develop the cost estimate we reviewed in our report, and the JIE Executive Committee established the estimate as its JRSS cost baseline. We are in the process of reviewing the cost estimate documentation and will update this status after completing the review.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To more clearly communicate what NTIA hopes to achieve with its ongoing broadband adoption efforts and to demonstrate the agency's progress, the Secretary of Commerce should include in NTIA's annual performance plan a quantifiable outcome-based performance goal and a related performance indicator for the agency's broadband adoption efforts consistent with the strategic plan.

    Agency: Department of Commerce
    Status: Open

    Comments: In responding to the recommendation in a draft of the report, the Department of Commerce stated that it agrees that outcome-based performance tools are important in evaluating the success of an agency program. However, it also stated that an outcome-based measure would not be an accurate measure of NTIA's performance because the agency's ongoing efforts to provide technical assistance to communities to support broadband adoption efforts are advisory and do not provide funding to communities. In August 2016, an NTIA official reiterated this position. We will continue to monitor NTIA's activities in this area, in case its broadband adoption efforts change.
    Director: Trimble, David C
    Phone: (202) 512-3841

    3 open recommendations
    Recommendation: To improve DOE's management and oversight of the WFO program, the Secretary of Energy should require laboratories to establish and follow written procedures for developing WFO project budgets and for charging costs to WFO projects.

    Agency: Department of Energy
    Status: Open

    Comments: According to DOE, the Chief Financial Officer will address this recommendation as part of the revisions to DOE Order 520.1A. As of March 2017, DOE anticipates that the updated order will be completed in the first quarter of fiscal year 2018.
    Recommendation: To improve DOE's management and oversight of the WFO program, the Secretary of Energy should ensure that annual summary reports of WFO activities are prepared so that data on those activities are readily available for those who need this information.

    Agency: Department of Energy
    Status: Open

    Comments: On December 5, 2016, DOE issued revised order 481.1D, Strategic Partnership Projects (SPP) [Formerly Known as Work for Others (Non-Department of Energy Funded Work)] and has removed the requirement to issue annual summary reports of Work for Others activities. Instead, the revised order states that reports can be prepared on an "as needed" basis.
    Recommendation: To improve DOE's management and oversight of the WFO program, the Secretary of Energy should establish performance measures that incorporate key attributes of successful performance measures and that address the objectives of the WFO program.

    Agency: Department of Energy
    Status: Open

    Comments: On December 5, 2016, DOE issued revised order 481.1D Strategic Partnership Projects (SPP)[Formerly Known as Work for Others (Non-Department of Energy Funded Work)]. DOE states that this order addresses performance measures and that the corrective action is closed. Although the order directs DOE Field Office Managers to "establish performance measures to assess the effectiveness of the procedures for SPP review, acceptance, authorization and monitoring consistent with NNSA policies and procedures", it does not further identify specific performance measures that address the objectives of the SPP program as indicated in the order.