Reports & Testimonies

  • GAO’s recommendations database contains report recommendations that still need to be addressed.

    GAO’s recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented. You can explore open recommendations by searching or browsing.

    GAO's priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. These recommendations are labeled as such. You can find priority recommendations by searching or browsing our open recommendations below, or through our mobile app.

  • Browse Open Recommendations

    Explore priority recommendations by subject terms or browse by federal agency

    Search Open Recommendations

    Search for a specific priority recommendation by word or phrase



  • Governing on the go?

    Our Priorities for Policy Makers app makes it easier for leaders to search our recommendations on the go.

    See the November 10th Press Release


  • Have a Question about a Recommendation?

    • For questions about a specific recommendation, contact the person or office listed with the recommendation.
    • For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
  • « Back to Results List Sort by   

    Results:

    Subject Term: Competition

    18 publications with a total of 34 open recommendations
    Director: Mark Goldstein
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: As part of its annual reporting on the broadband market, FCC should solicit and report on the views of stakeholders and others on how well FCC's actions promote broadband competition. (Recommendation 1)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: As part of its annual reporting on the broadband market, FCC should solicit and report on the views of stakeholders and others on how varying levels of broadband deployment affect broadband prices and service quality. (Recommendation 2)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Brenda S. Farrell
    Phone: (202) 512-3604

    1 open recommendations
    Recommendation: To improve the management of the Armed Forces Sports Program and better determine whether the program is achieving its desired results, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness to develop and implement performance measures for the Armed Forces Sports Program that measure the desired outcomes for the program and, at a minimum, demonstrate linkage to the program's goals or mission, have a measurable target, and include a baseline that can be used to demonstrate program performance.

    Agency: Department of Defense
    Status: Open

    Comments: As of July 2017, DOD acknowledged the issuance of our final report and concurred with this recommendation. We will provide an update when we confirm the actions DOD takes to develop and implement performance measures for the Armed Forces Sports Program.
    Director: John Neumann
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: To enhance interagency collaboration in the Manufacturing USA program, the Secretary of Commerce should direct the Director of the National Institute of Standards and Technology to work with all non-sponsoring agencies whose missions contribute to or are affected by advanced manufacturing to revise the Manufacturing USA governance system to ensure the roles and responsibilities for how these agencies could contribute to the Manufacturing USA program are fully identified.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce responded to the recommendation with three actions. (1) Labor, DHS, and HHS were invited to participate in the Manufacturing USA program resulting in Labor, Biomedical Advanced Research and Development Authority, and FDA agreeing to participate and naming representatives to the Manufacturing USA Interagency Working Team.(2) Labor was invited to present at and participate in the Spring 2017 Manufacturing USA Network meeting resulting in Labor participating in the meeting, presenting its apprenticeship programs, and continuing participation in the Manufacturing Education and Workforce Development team regular meetings. (3) The Manufacturing USA Interagency Working Team has begun discussions on expanding the Manufacturing USA network governance document to include activities, roles, and responsibilities of non-institute sponsoring agencies. Final program policy decisions will be made once the new Administration's agency leadership is in place. Completion is expected by Fall 2017.
    Director: Michele Mackin
    Phone: (202) 512-4841

    1 open recommendations
    Recommendation: To help ensure the Navy thoroughly considers the relative benefits of using FPI contracts for shipbuilding versus other contract types, the Secretary of Defense should direct the Secretary of the Navy to conduct a portfolio-wide assessment of the Navy's use of additional incentives on FPI contracts across its shipbuilding programs. This assessment should include a mechanism to share proven incentive strategies for achieving intended cost, schedule, and quality outcomes among contracting and program office officials.

    Agency: Department of Defense: Department of the Navy
    Status: Open

    Comments: In providing comments on this report, the agency concurred with this recommendation but has not yet taken any actions necessary to implement it.
    Director: Kimberly M. Gianopoulos
    Phone: (202) 512-8612

    6 open recommendations
    Recommendation: To improve the quality and transparency of statistical reporting of international government procurement by GPA and U.S. FTA parties to fulfill their commitments under these agreements, the U.S. Trade Representative should prepare and submit a proposal to the WTO GPA working group on statistical reporting established by the Committee on Government Procurement that aims to improve the quality of statistical reporting by WTO parties to address the weaknesses we identified.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials said the United States has long struggled with the challenges associated with comparing statistics produced by the United States with statistics provided by U.S. trading partners where there are inconsistencies in statistical reporting. To respond to this known challenge, USTR led an effort to establish a work program on statistical reporting during the revised GPA negotiations. The WTO GPA statistical work program calls for parties to make recommendation on four issues: 1) whether the GPA Parties should adopt a common method for collection of statistics; 2) whether the GPA Parties are able to standardize the classifications in the statistical data reported to the GPA Committee; 3) means for facilitating the collection of country of origin of goods and services covered by the agreements; and 4) other technical issues in government procurement data reporting raised by any GPA Party. In 2017, USTR assumed the chair of the work program as part of its effort to ensure that the GPA Parties continue to make progress in their work on these recommendations. On April 27, 2017, USTR tabled a proposal that identifies outstanding issues preventing GPA Parties from improving the quality of statistical reporting. GPA Parties have agreed to discuss these issues at another work program meeting chaired by USTR in June 2017.
    Recommendation: To improve the quality and transparency of statistical reporting of international government procurement by GPA and U.S. FTA parties to fulfill their commitments under these agreements, the U.S. Trade Representative should resume the annual exchange of statistical data on covered government procurement with the other NAFTA parties as NAFTA requires.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials said they support resuming the annual exchange of statistical data under NAFTA, given the importance of high quality and transparent statistical reporting of government procurement and the significance of the trade relationships with Canada and Mexico. The Administration is currently reassessing NAFTA. USTR will seek to ensure that the exchange of procurement statistics is considered as part of the ongoing reevaluation.
    Recommendation: The U.S. Trade Representative should, with appropriate experts in Commerce, OMB, and GSA, improve the U.S. methodology for providing federal government procurement statistics to the WTO to ensure both accurate and more timely reporting, consistent with GPA requirements--for example, by providing preliminary estimates and updated values of covered federal procurement or by using an alternative methodology that bases measures of covered government procurement on actual annual obligations, if USTR determines that such an approach is consistent with WTO obligations.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials the revised U.S. approach for reporting GPA-covered procurement adopted in 2015 provides significantly more accurate statistics, but at the cost of timeliness. USTR, in coordination with DOC, is working to further revise the methodology for the preparation and submission of statistics on federal procurement covered by the GPA. They expected that this revised methodology will include both preliminary estimates and updated values of covered federal procurement, per the GAO recommendation.
    Recommendation: The U.S. Trade Representative should, in consultation with appropriate experts in Commerce, OMB, and GSA, develop a methodology for reporting statistics on state governments' covered procurement to the WTO consistent with GPA requirements.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials said that despite noting significant challenges in preparing accurate U.S. state-level statistics on government procurement, we did not identify any concrete steps to improve the accuracy of state-level statistics. Officials have begun to research the issue and found eight states covered by the GPA currently make procurement statistics available in an on-line searchable format, but none of those states indicates the value of procurements covered by trade agreements. Nonetheless, USTR, in consultation with DOC (ITA and Census), is assessing methods for preparing more accurate state-level statistics.
    Recommendation: The U.S. Trade Representative should, in consultation with appropriate experts in Commerce, OMB, and GSA, ensure that methodologies and data sources used to prepare GPA statistical notifications are documented.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials said as USTR and DOC work to develop new methodologies for federal and state-level statistical submissions, they are documenting the decision-making process and the final methodology. Additionally, as part of the data documentation process, DOC has agreed to maintain a database of the source data used in the preparation of both federal and state-level statistics. DOC and USTR are also taking additional steps to ensure the accuracy of all statistics submitted to the WTO.
    Recommendation: The U.S. Trade Representative should, in consultation with appropriate experts in Commerce, OMB, and GSA, ensure that calculations using U.S. procurement statistics and other data are reviewed for accuracy before reporting them to the WTO.

    Agency: Executive Office of the President: Office of the U.S. Trade Representative
    Status: Open

    Comments: On May 10, 2017 USTR officials said as USTR and DOC work to develop new methodologies for federal and state-level statistical submissions, they are documenting the decision-making process and the final methodology. Additionally, as part of the data documentation process, DOC has agreed to maintain a database of the source data used in the preparation of both federal and state-level statistics. DOC and USTR are also taking additional steps to ensure the accuracy of all statistics submitted to the WTO.
    Director: Lawrance Evans
    Phone: (202) 512-8678

    2 open recommendations
    Recommendation: To provide greater assurance that the Federal Reserve is complying with the Monetary Control Act's requirement to establish fees on the basis of costs actually incurred and an allocation of imputed private-sector costs, the Chair of the Federal Reserve Board of Governors of the Federal Reserve System should consider ways to incorporate the costs related to integrated planning for recovery and wind down and compliance with antimoney-laundering requirements, to the extent practicable, in its imputed private-sector cost methodology.

    Agency: Federal Reserve System: Board of Governors
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To provide greater assurance that the Federal Reserve is complying with the Monetary Control Act's requirement to establish fees on the basis of costs actually incurred and an allocation of imputed private-sector costs, the Chair of the Federal Reserve Board of Governors of the Federal Reserve System should periodically obtain independent testing of the methods the Federal Reserve uses to capture its actual costs and simulate those of the private sector.

    Agency: Federal Reserve System: Board of Governors
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Anne-Marie Fennell
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: To help improve its management of recreation fees, the Secretary of the Interior should direct the Director of the Park Service to revise its guidance on recreation fees so that the agency periodically reviews its entrance fees to determine whether the fees are reasonable.

    Agency: Department of the Interior
    Status: Open

    Comments: In its initial response to our published report, the Park Service stated that it plans to revise Reference Manual 22A: Recreation Fee Collection (RM22A). This revision will include a requirement to reevaluate the entrance fee pricing structure every 3 years. The Park Service last reviewed and updated the fee schedule in August 2014. As of November 2016, the Park Service told GAO that it was planning to review its fee schedule on a 3-year cycle, so the next review will be in 2017. The agency also reported that it was on track to update its guidance to reflect this new schedule, but has not yet completed this effort. We will continue to monitor agency progress in implementing this recommendation.
    Director: Cristina Chaplain
    Phone: (202) 512-4841

    1 open recommendations
    Recommendation: When planning for the next phase of national security space launches, Phase 2, the Secretary of the Air Force should consider using an incremental approach to the next launch services acquisition strategy. Planning for acquisitions on a short term basis will help ensure that the Air Force does not commit itself to a strategy until the appropriate amount of data is available to make an informed decision, and will allow for flexibility in responding to a changing launch industry.

    Agency: Department of Defense: Department of the Air Force
    Status: Open

    Comments: In providing comments on this report, the agency concurred with this recommendation but has not yet completed actions necessary to implement it. The acquisition strategy for the next phase of national security launches, Phase 2, has not yet been finalized by the Air Force. The EELV program office expects it to be completed in the summer of 2018.
    Director: William T. Woods
    Phone: (202) 512-4841

    3 open recommendations
    Recommendation: To ensure consistent implementation of the Buy Indian Act procurement authority across the agencies and to enhance oversight of implementation of the Act at regional offices, the Secretaries of the Interior and Health and Human Services should direct the Bureau of Indian Affairs and Indian Health Service respectively, to clarify and codify their policies related to the priority for use of the Buy Indian Act, including whether the Buy Indian Act should be used before other set-aside programs.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services (HHS) has made progress towards addressing this recommendation. The Indian Health Service (IHS) is currently working on efforts to revise the Acquisition Management section of the Indian Health Manual to clarify and codify policies related to the priority for use of the Buy Indian Act. IHS plans for the revision to include implementation and reporting mechanisms for contracts awarded under the Buy Indian Act. HHS reported that IHS plans to issue new policy guidance relating to the Buy Indian Act and how it is to be implemented and prioritized in conjunction with other set asides.
    Recommendation: To ensure consistent implementation of the Buy Indian Act procurement authority across the agencies and to enhance oversight of implementation of the Act at regional offices, the Secretaries of the Interior and Health and Human Services should direct the Bureau of Indian Affairs and Indian Health Service respectively, to collect data on regional offices' implementation of key requirements, such as challenges to self-certification.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: Officials at the Department of Health and Human Services' Indian Health Service (IHS) told us they plan to continue oversight to ensure that contractors comply with key requirements such as (1) maintaining the proportion of Indian ownership, (2) not subcontracting more than half the work to other than Indian firms, and (3) providing a preference to Indians in employment, training, and subcontracting. However, as of July 2017, IHS had not provided evidence that they were collecting data on regional offices' implementation of these key requirements. IHS officials told us they plan to incorporate Buy Indian Act policy language and clauses into all contracts and track Buy Indian award actions and obligations. IHS officials also stated they will ensure that the contracting officer authenticates an Indian Economic Enterprise's categorization/credentials, before award and throughout the contract period.
    Recommendation: To ensure consistent implementation of the Buy Indian Act procurement authority across the agencies and to enhance oversight of implementation of the Act at regional offices, the Secretaries of the Interior and Health and Human Services should direct the Bureau of Indian Affairs and Indian Health Service respectively, to include Buy Indian Act contracts as a part of their regular procurement review process.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: Department of Health and Human Services officials told us initial on-site communications to raise awareness of the Buy Indian Act was included in the fiscal year 2017 Indian Health Service (IHS) Procurement Management Reviews (PMR) being conducted at all area offices. Starting in the fall of 2017, IHS plans to develop webinar training sessions to ensure that a large, diverse audience of contracting and management officials have access to the training. IHS will also incorporate the Buy Indian Act Policy into the established annual procurement management reviews beginning in fiscal year 2018 to ensure compliance.
    Director: William T. Woods
    Phone: (202) 512-4841

    3 open recommendations
    Recommendation: To help ensure contracting officers follow ordering procedures when using FSS, and to enhance internal controls, the Secretaries of DOD and HHS and the Administrator of GSA should issue guidance emphasizing the requirement to seek discounts and outlining effective strategies for negotiating discounts when using the FSS program.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In December 2016, HHS stated that it had assessed and reviewed existing guidance and determined that existing guidance was adequate, but that HHS contracting officials needed to be refreshed on the content. While HHS stated that it had tasked the contracting heads of each HHS component with ensuring that its officials attend refresher training, the agency has not yet ensured that this has been accomplished. In June 2017, HHS officials said they were again considering issuing additional guidance, per our recommendation.
    Recommendation: To help ensure contracting officers follow ordering procedures when using FSS, and to enhance internal controls, the Secretaries of DOD and HHS and the Administrator of GSA should issue guidance reminding contracting officials of the procedures they must follow with respect to purchasing open market items through the FSS program, including the requirement to perform a separate determination that the prices of these items are fair and reasonable.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In December 2016, HHS stated that it had assessed and reviewed existing guidance and determined that existing guidance was adequate, but that HHS contracting officials needed to be refreshed on the content. While HHS stated that it had tasked the contracting heads of each HHS component with ensuring that its officials attend refresher training, the agency has not yet ensured that this has been accomplished. In June 2017, HHS officials said they were again considering issuing additional guidance, per our recommendation.
    Recommendation: To help foster competition for FSS orders consistent with the FAR, the Secretary of HHS should assess reasons that may be contributing to the high percentage of orders with one or two quotes--including the practice of narrowing the pool of potential vendors--and if necessary, depending on the results of the assessment, provide guidance to help ensure contracting officials are taking reasonable steps to obtain three or more quotes above the simplified acquisition threshold.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: HHS agreed with the recommendation. In January 2017, an HHS official stated that the agency had tried to conduct an assessment but had not yet been able to obtain enough information. In June 2017, HHS officials said that they would reexamine how to conduct an assessment per our recommendation.
    Director: David C. Trimble
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: To enhance the usefulness of NNSA's future reports to Congress describing the costs and benefits of its competition of M&O contracts under the requirements contained in Section 3121 of the National Defense Authorization Act for fiscal year 2013, as amended, the NNSA Administrator should take steps to ensure that future reports reflect DOE's information quality guidelines, federal cost accounting standards, and GAO's best practices guidance relevant to the clear and complete presentation of information on each of the required topics. In particular, future reports should clearly and completely describe costs and benefits, including the agency's expectations, as well as the associated analysis, assumptions, information sources, and key limitations and uncertainties about costs and benefits described. The description of uncertainties should include key excluded or unspecified costs and benefits, such as those that are anticipated but not fully known at the time of report writing.

    Agency: Department of Energy: National Nuclear Security Administration
    Status: Open

    Comments: NNSA recently awarded an M&O contract for Sandia NL. NNSA will have to produce a report on the costs and benefits of its competition, which will need to be delivered in early spring, 2017. Upon delivery to Congress, GAO will be able to assess whether NNSA fulfilled this recommendation.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To ensure that application of UBP for fixed Internet access does not conflict with the public interest, the FCC should make use of existing data collection sources to track fixed-Internet UBP implementation and its effects on consumers nationwide so that FCC can take actions, if necessary, to protect consumer interests.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions FCC has taken in response to this recommendation, we will provide updated information.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: FCC should determine whether it needs to collect additional data to understand the prevalence and context of broadcaster agreements. FCC should also evaluate whether broadcaster agreements affect its media policy goals of competition, localism, and diversity.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC has acknowledged the need for more information to be able to determine the extent to which sharing agreements between television broadcasters may affect diversity, competition, and localism. As a result, FCC required that commercial television stations disclose their sharing agreements in their public inspection files. In May 2017, FCC said that the agency has not done any new analysis since issuing the new disclosure requirement. We will continue to monitor whether FCC conducts any new analysis of whether broadcaster agreements affect the agency's media policy goals of competition, localism, and diversity as called for by our recommendation.
    Director: Anne-Marie Fennell
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: To assist the Corps in preparing sound and credible cost estimates for soliciting bids for hopper dredge work by industry, the Secretary of Defense should direct the Corps of Engineers to develop a written plan for conducting a study to obtain and periodically update data on hopper dredging costs for its cost estimates, including reliable data on industry hopper dredge equipment and labor rates.

    Agency: Department of Defense
    Status: Open

    Comments: In November 2016, Corps officials reported that they met with private industry officials in August 2016 to obtain updated information on the private dredge fleet, including information on private vessel upgrades. This information could help inform their cost estimates, according to the officials. The Corps has not developed a written plan for conducting a study to obtain and periodically update data on hopper dredging costs for Corps cost estimates and in October 2015 indicated that it was difficult to obtain industry-wide cost data for hopper dredges. Specifically, the Corps said that hopper dredges are unique vessels manufactured to individual company specifications, with unique components and operating costs. The Corps stated it intended to work with the dredging industry to obtain the latest hopper dredge cost information available and would update its cost and pricing data for preparing cost estimates based on that information.
    Director: Shear, William B
    Phone: (202)512-4325

    3 open recommendations
    Recommendation: To more fully evaluate the effectiveness of their mentor-protege programs, the OSDBU and Mentor-Protege Program Directors of DHS, DOE, DOS, EPA, FAA, GSA, HHS, SBA, Treasury, and VA should consider collecting and maintaining protege postcompletion information.

    Agency: Department of Health and Human Services: Office of Small and Disadvantaged Business Utilization
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To more fully evaluate the effectiveness of their mentor-protege programs, the OSDBU and Mentor-Protege Program Directors of DHS, DOE, DOS, EPA, FAA, GSA, HHS, SBA, Treasury, and VA should consider collecting and maintaining protege postcompletion information.

    Agency: Environmental Protection Agency: Office of Small and Disadvantaged Business Utilization
    Status: Open

    Comments: Following issuance of the report, EPA established a working group to review mentor-protege policies and procedures and determine the viability and relevance of the program at EPA. The working group recommended that EPA maintain the mentor-protege program and suggested other program improvements. EPA has since suspended implementation of the working group recommendations pending finalization of SBA's revised mentor-protege program guidance. In addition, EPA noted in May 2015 that the agency did not have any mentor-protege agreements in place and thus no need to develop and implement a systemic methodology for tracking program results. EPA added that it anticipates taking steps necessary to implement program tracking in accordance with SBA's revised mentor-protege guidance once it is finalized.
    Recommendation: To more fully evaluate the effectiveness of their mentor-protege programs, the OSDBU and Mentor-Protege Program Directors of DHS, DOE, DOS, EPA, FAA, GSA, HHS, SBA, Treasury, and VA should consider collecting and maintaining protege postcompletion information.

    Agency: Department of Energy: Office of Small and Disadvantaged Business Utilization
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mackin, Michele
    Phone: (202)512-7773

    1 open recommendations
    Recommendation: The Administrator of the Office of Federal Procurement Policy should direct agencies to require their competition advocates to actively involve program offices in highlighting opportunities to increase competition.

    Agency: Executive Office of the President: Office of Management and Budget: Office of Federal Procurement Policy
    Status: Open

    Comments: In July 2017, Office of Federal Procurement Policy (OFPP) officials confirmed that they do not plan to issue guidance on increasing the role of program officials in promoting competition, but stated that they have engaged with the Chief Acquisition Officers Council regarding the issue, and reminded them of GAO?s 2010 findings. In addition, OMB officials noted that they have developed agency-level benchmarks to better measure competition that are specifically focused on reducing financial risk to the government and on the level of competition where only one offer is received.
    Director: Goldstein, Mark L
    Phone: (202)512-3000

    3 open recommendations
    Recommendation: To clarify FCC's policies on providing commissioners access to information from bureaus and offices about agenda items, each FCC chairman, at the beginning of his or her term, should develop and make publicly available internal policies that outline the extent to which commissioners can access information from the bureaus and offices during the decision-making process, including how commissioners can request and receive information.

    Agency: Federal Communications Commission
    Status: Open

    Comments: The Chairman has established guidance for how offices and bureaus should consult one another and work together. However, this guidance does not address or clarify policies on commissioner access to information from bureaus and offices.
    Recommendation: To clarify FCC's policies on providing commissioners access to information from bureaus and offices about agenda items, the FCC should provide this policy to FCC's congressional oversight committees to aid their oversight efforts.

    Agency: Federal Communications Commission
    Status: Open

    Comments: The Chairman has established guidance for how offices and bureaus should consult one another and work together. However, this guidance does not address or clarify policies on commissioner access to information from bureaus and offices.
    Recommendation: To improve FCC's workforce planning efforts, the FCC should, in revising its current Strategic Human Capital Plan, include targets that identify the type of workforce expertise needed, strategies for meeting these targets--including methods to more flexibly augment the workforce--and measures for tracking progress toward these targets.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC has begun development of a new strategic workforce plan to be folded into its overall strategic plan. FCC is working with OPM to provide assistance. Specifically, OPM has been tasked with developing a product that will improve workforce planning, to be completed in the fall of 2014. The product will be the basis of FCC's next strategic workforce plan. According to FCC officials, the plan will align with FCC's strategic plan and OPM's requirements for small agencies. It will include metrics on specific HR and workforce activities to evaluate the effectiveness and implementation of the plan's strategic goals. The plan will provide a roadmap for implementing the strategies but include flexibility to meet the dynamic and changing FCC organizational requirements. Given the ongoing nature of FCC's work in this area, we are keeping this recommendation open until OPM and FCC complete their work product.
    Director: Goldstein, Mark L
    Phone: (202) 512-3000

    2 open recommendations
    Recommendation: To improve the effectiveness and accountability of FCC's efforts to oversee wireless phone service, the Chairman of the Federal Communications Commission should direct the commission to develop goals and related measures for FCC's informal complaint-handing efforts that clearly articulate intended outcomes and address important dimensions of performance.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC stated that it would consider establishing meaningful and measurable outcome-based standards in the context of its efforts to reassess goals for the mediation of informal consumer complaints. FCC noted that it already has basic performance metrics for responding to consumer complaints in a timely manner and will examine ways to automate such responses and provide them by email, which may be more efficient than processing these complaints manually and mailing a paper response. In June 2011, FCC stated it had taken steps to improve its complaint-handling efforts by increasing staff training and beginning an effort to revise its complaint coding and intake process, which it expects to complete by the end of fiscal year 2011. FCC also stated it is considering other enhancements for fiscal year 2012. However, this response did not mention any direct action in response to the recommendation. In May 2012, FCC stated it had begun an effort to improve its informal complaint-handling, including revising its complaint intake and coding procedures with an emphasis on collecting information to enhance policymaking and compliance activities. The response did not specifically mention goals and measures, but said the effort was ongoing and expected to continue through the end of 2012. In August 2013, FCC stated it was considering a proposal for comprehensive reform to its consumer complaint process. The agency hoped to institute performance measures for the consumer complaint process as part of the reform. In June 2014, FCC staff said that the FCC Chairman had set a goal to reform the agency's complaint process by the end of 2014. In August 2016, FCC staff said that the agency is working to develop performance metrics for its complaint-handling efforts. We will continue to follow up with FCC about its efforts.
    Recommendation: To better ensure a systemwide focus in providing oversight of wireless phone service and improve FCC's partnership with state agencies that also oversee this service, the Chairman of the Federal Communications Commission should direct the commission to develop and issue guidance delineating federal and state authority to regulate wireless phone service, including pulling together prior rulings on this issue; addressing the related open proceedings on truth-in-billing and early termination fees; and, if needed, seeking appropriate statutory authority from Congress.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC noted that the Notice of Inquiry on Consumer Information and Disclosure it released on August 9, 2009, provides an opportunity for the agency to review prior rulings and related open proceedings. The response also stated that FCC's Wireless Bureau and Consumer and Governmental Affairs Bureau are working together to review areas of the Communications Act where clarification is needed regarding state and federal roles for oversight of wireless phone service. In June 2011, FCC stated that it was continuing to hold regular meetings with associations representing state agency officials, but did not mention taking any action to directly address the recommendation. In May 2012, FCC stated that the topic of wireless regulation is discussed during intergovernmental webinars FCC hosts with state and local government offices, but did not indicate it had developed and issued guidance as called for in the recommendation. In August 2013, FCC stated that it has not issued any formal guidance on delineating federal and state wireless oversight authority. In June 2014, FCC stated that the commission was considering making changes to its truth-in-billing rules by the end of 2014 and that such a proceeding would include addressing how FCC partners with states in protecting wireless consumers. In July 2016, FCC said that it planned to address this issue in December 2017.