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    Results:

    Subject Term: Communication

    24 publications with a total of 67 open recommendations
    Director: Seto J. Bagdoyan
    Phone: (202) 512-6722

    4 open recommendations
    Recommendation: The NIST Director should incorporate elements of key practices into the implementation of the Security Sprint action plans, by establishing a comprehensive communication strategy for employees; interim milestone dates; and measures to assess effectiveness. (Recommendation 1)

    Agency: Department of Commerce: National Institute of Standards and Technology
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of the Office of Security (OSY), in coordination with the NIST Director, should conduct an evaluation of the effectiveness of the current security management structure as compared to a consolidated security structure, centrally managed by OSY, to identify the most effective and feasible approach to physical security at NIST. (Recommendation 2)

    Agency: Department of Commerce: Office of Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OSY should ensure that the draft Commerce risk management policy is finalized and implemented in accordance with the ISC's RMP Standard, by requiring the following: (1) Use and documentation of a sound risk assessment methodology that assesses the threats, vulnerabilities, and consequences for each of the undesirable events required by the RMP Standard, and use of these three factors to measure risk. (2) Documentation of key risk management decisions, such as justification and tenants' approval for facility security level (FSL) determinations, justification for deviation from baseline levels of risk or protection, as well as risk acceptance and consideration of alternative countermeasures. (3) Establishment of a facility security committee (FSC) at multitenant facilities and campuses, including locations such as the NIST Boulder campus. (4) ISC training for all OSY assessors and the individuals responsible for deciding to implement countermeasures and accepting risk. (Recommendation 3)

    Agency: Department of Commerce: Office of Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The NIST Director should finalize and implement risk management policies and procedures, ensuring that they contain a formal coordination mechanism between OSY and NIST and are aligned with Commerce's revised risk management policy, particularly with regard to establishing FSCs. (Recommendation 4)

    Agency: Department of Commerce: National Institute of Standards and Technology
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Michael Clements
    Phone: (202) 512-8678

    4 open recommendations
    Recommendation: The Chief Investment Officer of the Army and Air Force Exchange Service should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should complete actions related to top leadership commitment and removing potential barriers. (Recommendation 1)

    Agency: Department of Defense: Army and Air Force Exchange Service
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Federal Retirement Thrift Investment Board should use key practices as appropriate to increase opportunities for MWO asset managers if and when implementing its mutual fund window platform. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, remove potential barriers, conduct outreach to MWO firms, and communicate its priorities and expectations for an inclusive selection process to its staff and consultants if and when it begins to search for a mutual fund window platform. (Recommendation 2)

    Agency: Federal Retirement Thrift Investment Board
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Navy Exchange Service Command should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, and to the extent that staff and resources are a constraint, should direct its consultant to conduct outreach to MWO firms and communicate its priorities and expectations for an inclusive selection process by requesting its consultant conduct more inclusive asset manager searches specifically for the Navy Exchange Service Command. (Recommendation 3)

    Agency: Department of Defense: Department of the Navy: Navy Exchange Service Command
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Tennessee Valley Authority Retirement System should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, and to the extent that staff and resources are a constraint, should direct its consultant to conduct outreach to MWO firms and communicate its priorities and expectations for an inclusive selection process by requesting its consultant conduct more inclusive asset manager searches specifically for the Tennessee Valley Authority Retirement System. (Recommendation 4)

    Agency: Tennessee Valley Authority: Retirement System
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Dicken, John E
    Phone: (202)512-7114

    1 open recommendations
    Recommendation: To ensure efficient use of generic drug user fees, facilitate oversight and transparency, and plan for risks, the Commissioner of FDA should develop a plan for administering user fee carryover that includes analyses of program costs and risks and reflects actual operational needs and contingencies.

    Agency: Department of Health and Human Services: Food and Drug Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Michael E. Clements
    Phone: (202) 512-8678

    2 open recommendations
    Recommendation: To help SEC address identified personnel management challenges, the Chair should enhance or expand the responsibilities and authority of the COO or other official or office so they can help ensure that improvements to communication and collaboration across SEC are made. For instance, if the duties of the COO were expanded, the COO could establish liaisons in each mission-critical office and division for SEC employees to contact or develop procedures to help facilitate communication and collaboration among the mission-critical office and divisions.

    Agency: United States Securities and Exchange Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help SEC address identified personnel management challenges, the Chair should develop and implement training for hiring specialists that is informed by a skills gap analysis.

    Agency: United States Securities and Exchange Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Michelle Sager
    Phone: (202) 512-6806

    4 open recommendations
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to conduct a systematic analysis of the information generated from FEMA's readiness assessments to determine the extent of regional office efforts to help states implement the NDRF, including conducting education and outreach.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, its Office of Readiness Assessment (ORA) launched the 2016 bi-annual FEMA Readiness Assessment Program in April 2016, which includes NDRF related assessment discussions in five FEMA regions. We met with officials in April 2017, who told us that ORA plans to incorporate into this year's assessments, a retrospective review of NDRF findings and progress made in implementing the NDRF since 2013. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to develop best practices and lessons learned with regard to conducting NDRF education and outreach to states based on the analysis of readiness assessments and create a mechanism to disseminate and share those best practices and lessons learned to FEMA regional offices.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, its Recovery Support Function Leadership Group initiated an information management workgroup, which shares best practices information as one of its objectives. The workgroup has piloted the use of an existing interagency portal as a potential platform for improved information sharing. We met with officials in April 2017, who told us that FEMA will incorporate its 2016 readiness review findings and best practices from regional Federal Disaster Recovery Coordinators for stakeholder outreach and education into the final platform build-out. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to clarify with regional offices and Federal Disaster Recovery Coordinators (FDRCs) the role of the regional implementation plans in FDRC performance plans and how they will be used to assess NDRF regional implementation efforts.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, to achieve greater integration of FEMA's field leadership components, FEMA's Field Operations Directorate (FOD) convened a Field Leadership Working Group of senior subject matter experts to conduct a mission analysis of FEMA's Field Leadership function (which includes Federal Disaster Recovery Coordinators as well as Federal Coordinating Officers and Incident Management Assistance Teams team leads). According to FEMA, one of the assigned tasks of the group involves developing performance metrics to define a steady state and operational performance framework for field leaders, to include Federal Disaster Recovery Coordinators. According to FEMA, the Working Group is currently underway and is preparing a Field Leader Manual for review by FOD leadership. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to align the annual FDRC performance expectations with clearly defined organizational goals and priorities, consistent with key management practices.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, the Field Leadership Working Group will implement the elements of this recommendation alongside efforts to clarify the role of the regional National Disaster Recovery Framework implementation plans. FEMA also provided documentation to GAO noting that the Working Group is progressing in its work on its Field Leadership Professional Development Plan. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Director: Chris Currie
    Phone: (404) 679-1875

    5 open recommendations
    Recommendation: To enhance accountability for key risk-management activities and facilitate coordination with federal and industry stakeholders regarding electromagnetic risks, the Secretary of Homeland Security should designate roles and responsibilities within the department for addressing electromagnetic risks and communicate these to federal and industry partners.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In a June 2016 update to our proposed recommendation, DHS reported that the Cyber, Infrastructure and Resilience (CIR) Policy Office within the DHS Office of Policy is working with DHS components to identify and articulate the roles of the National Protection and Programs Directorate, Federal Emergency Management Agency, Science and Technology Directorate, and others regarding to address electromagnetic risks. As part of this effort, CIR is to coordinate the development of a joint roles and responsibilities document to be communicated through existing partnership structures with internal and external entities.
    Recommendation: To more fully leverage critical infrastructure expertise and address responsibilities to identify critical electrical infrastructure assets as called for in the National Infrastructure Protection Plan, the Secretary of Homeland Security and the Secretary of Energy direct responsible officials to review FERC's electrical infrastructure analysis and collaborate to determine whether further assessment is needed to adequately identify critical electric infrastructure assets, potentially to include additional elements of criticality that might be considered.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In a June 2016 update to our proposed recommendation, DHS reported that the National Protection and Programs Directorate (NPPD) will increase collaborative outreach activities with FERC staff that will include a review of identified critical substations developed by FERC. The intended outcome of this review is to inform DHS activities regarding identification and prioritization of critical infrastructure assets for use during steady state and response activities. NPPD is also to inform FERC of its criticality modeling capabilities through the National Infrastructure Simulation and Analysis Center (NISAC) to enhance engagement with FERC's electric power subject matter expertise and inform future capability developments regarding response to and recovery from events such as electromagnetic pulse.
    Recommendation: To more fully leverage critical infrastructure expertise and address responsibilities to identify critical electrical infrastructure assets as called for in the National Infrastructure Protection Plan, the Secretary of Homeland Security and the Secretary of Energy direct responsible officials to review FERC's electrical infrastructure analysis and collaborate to determine whether further assessment is needed to adequately identify critical electric infrastructure assets, potentially to include additional elements of criticality that might be considered.

    Agency: Department of Energy
    Status: Open

    Comments: In June 2016, DOE provided an update (60-day letter) reiterating their intent to continue with actions identified previously to address the GAO recommendation, namely that the Office of Electricity Delivery and Energy Reliability was to review the Federal Energy Regulatory Commission's electrical infrastructure analysis, and subsequently engage with FERC and DHS to identify if any additional elements of criticality should be considered.
    Recommendation: To enhance federal efforts to assess electromagnetic risks and help determine protection priorities, the Secretary of Homeland Security should direct the Under Secretary for National Protection and Programs Directorate and the Assistant Secretary for the IP to work with other federal and industry partners to collect and analyze key inputs on threat, vulnerability, and consequence related to electromagnetic risks--potentially to include collecting additional information from DOD sources and leveraging existing assessment programs such as the Infrastructure Survey Tool, Regional Resiliency Assessment Program, and DCIP.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In a June 2016 update, DHS reported that the department had completed the planned refresh of the Strategic National Risk Assessment, which was intended to incorporate potential impacts to the power system from electromagnetic events. In addition, DHS reported that the Electricity Sub-sector Coordinating Council created an Electromagnetic pulse (EMP) task force, which met in April 2016 and is currently working to develop a joint industry and government approach to address EMP. It was further noted that DHS and DOE initiated a joint study on the effects of EMP on the electric power sector - led by Los Alamos National Laboratory and the National Infrastructure Simulation and Analysis Center (NISAC) - to analyze the hazard environments, impacts, and consequences of EMP and GMD on U.S. electric power infrastructure. In addition, DHS noted their support of a new effort by the Electric Power Research Institute and 39 industry partners to further study EMP vulnerabilities.
    Recommendation: To facilitate federal and industry efforts to coordinate risk-management activities to address an EMP attack, the Secretary of Homeland Security and the Secretary of Energy should direct responsible officials to engage with federal partners and industry stakeholders to identify and implement key EMP research and development priorities, including opportunities for further testing and evaluation of potential EMP protection and mitigation options.

    Agency: Department of Energy
    Status: Open

    Comments: On March 9, 2016 DOE provided agency comments on GAO-16-243 concurring with the recommendation and identifying related actions. Specifically, DOE reported collaboration with the Electric Power Research Institute to develop a joint DOE/Industry EMP Strategy to include key goals and objectives and identification of R&D priorities. The Strategy is expected to be completed by August 31, 2016 to be followed by more detailed action plans. DOE reported that they will collaborate with DHS and DOD in development of the Strategy and action plans. DOE further noted that a report by the Idaho National Laboratory report also identifies potential technology gaps and includes recommendations for further R&D efforts, which will be incorporated when developing the forthcoming action plans.
    Director: Chris Currie
    Phone: (404) 679-1875

    1 open recommendations
    Recommendation: To enable FEMA to and more effectively respond to disasters, the Secretary of Homeland Security should direct the FEMA Administrator to develop a workforce strategy to manage and improve retention that includes a process for systematically gathering attrition data and a plan to retain IMAT Cadre-of On-Call Response Employees.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In April 2017, FEMA provided an update on the status of actions taken in response to our report. In the update, FEMA officials said they had issued a new FEMA Human Capital Strategic Plan for fiscal years 2016-2020 that includes an objective to build a scalable and skilled workforce with associated measures including a decrease in attrition rate for permanent full time employees, and an increase in disaster workforce through improvements in the recruitment and retention of incident management employees. FEMA also stated that pay issues and work-life balance have been identified as contributing to retention on National Type I and Regional Type II IMATs. FEMA is actively addressing the pay issues. FEMA provided a brief summary of the actions being taken--which includes development of a policy that provides information on establishing base pay under the new pay system, movement within the pay bands, and merit-based increases is in development. Until completion of the action items, this recommendation will remain open. FEMA officials plan to provide a status update in October 2017.
    Director: Carolyn L. Yocom
    Phone: (202) 512-7114

    1 open recommendations
    Recommendation: To ensure states have appropriate and current guidance to assist them in designing and administering Medicaid NEMT, the Secretary of HHS should direct CMS to assess current Medicaid NEMT guidance and update that guidance as needed.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-6670

    3 open recommendations
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should develop joint outreach and training efforts with USDA whenever feasible to help improve Internet availability and adoption on tribal lands.

    Agency: Federal Communications Commission
    Status: Open

    Comments: As of June 2017, FCC indicated that it is taking steps to hold joint outreach and training efforts with USDA when feasible and FCC plans to document those efforts over the next year. GAO will continue to monitor the status of FCC's efforts.
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should improve the reliability of FCC data related institutions that receive E-Rate funding by defining "tribal" on the program application.

    Agency: Federal Communications Commission
    Status: Open

    Comments: As of June 2017, FCC reiterated that it agrees with this recommendation and is working on developing a definition for "tribal" that it can use. FCC hopes to have the definition developed, approved, and put into use by Spring 2018.
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should develop performance goals and measures to track progress on achieving its strategic objective of ensuring that all tribal schools and libraries have affordable access to modern broadband technologies.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC said that defining "tribal" is a necessary first step to tracking progress on ensuring that all tribal schools and libraries have affordable access to modern broadband technologies. FCC plans to have a definition of "tribal" in place by Spring 2018. Once the definition is in place, FCC said that it will start tracking progress using that definition.
    Director: Robert Goldenkoff
    Phone: (202) 512-2757

    3 open recommendations
    Recommendation: To better ensure agencies fulfill their requirements, including implementing IQA guidelines and helping to promote easier public access to IQA information on agency websites, the Director of OMB should consolidate and centralize on OMB's IQA guidance website a government-wide summary of requests for correction submitted under the IQA.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: Spoke with OMB Contact on 1/30/17. She agreed to provide an update on OMB's actions in response to this recommendation in the near future.
    Recommendation: To better ensure agencies fulfill their requirements, including implementing IQA guidelines and helping to promote easier public access to IQA information on agency websites, the Director of OMB should work with the Department of Defense and the Federal Housing Finance Agency to help ensure that they post their IQA administrative mechanisms and IQA guidance online.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: Spoke with OMB Contact on 1/30/17. She agreed to provide an update on OMB's actions in response to this recommendation in the near future.
    Recommendation: To better ensure agencies fulfill their requirements, including implementing IQA guidelines and helping to promote easier public access to IQA information on agency websites, the Director of OMB should provide additional guidance for agencies to help improve the transparency and usability of their IQA websites to help ensure the public can easily find and access online information about agency IQA implementation. Such guidance should include (1) specific time frames for agencies to post information on the IQA correction requests they have received, including making it clear when agencies have not received IQA requests; (2) instructions for agencies to include a statement on their IQA websites that the agencies may address correction requests through other administrative processes; (3) instructions for agencies to include, when responding to correction requests, whether those agencies plan to address the request through another administrative processes, and if so, which process they will use; and (4) suggestions for improving usability of agencies' websites including fixing broken links.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: Spoke with OMB Contact on 1/30/17. She agreed to provide an update on OMB's actions in response to this recommendation in the near future.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: To improve cost sharing for dam safety repairs, the Secretary of Defense should direct the Secretary of the Army to direct the Chief of Engineers and Commanding General of the U.S. Army Corps of Engineers to clarify policy guidance on the types of circumstances under which the state-of-the-art provision of the Dam Safety Assurance authority might apply to dam safety repair projects.

    Agency: Department of Defense
    Status: Open

    Comments: As of June 2017, the Assistant Secretary of the Army for Civil Works (ASA(CW)) has begun efforts to clarify policy guidance on usage of the state-of-the-art provision. GAO will continue to monitor ASA(CW) progress in this regard.
    Recommendation: To improve cost sharing for dam safety repairs, the Secretary of Defense should direct the Secretary of the Army to direct the Chief of Engineers and Commanding General of the U.S. Army Corps of Engineers to clarify policy guidance for district offices to effectively communicate with sponsors to establish and implement cost sharing agreements during dam safety repair projects. For all dams, including the three dams named in the report, this would involve communicating estimated and final cost sharing amounts, executing agreements, and engaging sponsors to ensure cost share payment.

    Agency: Department of Defense
    Status: Open

    Comments: As of June 2017, the Assistant Secretary of the Army for Civil Works (ASA(CW)) has begun efforts to review and clarify policy, guidance, and business practices related to communication with all stakeholders regarding the Army Corps of Engineers' (Corps) major rehabilitation and dam safety repair work. ASA(CW) is confident that these efforts will ensure those entities that are required to pay a portion of the cost of such work, or reimburse the U.S. Treasury Department, execute agreements for this payment or reimbursement prior to the initiation of any major rehabilitation or dam safety repair, with the exception of work needed to address emergency situations. With respect to water supply sponsors at the dams named in our report--Tuttle Creek Dam (KS), Rough River Dam (KY), Center Hill Dam TN)--the ASA(CW) will engage with current sponsors to establish a path forward for recouping Federal investment in the Corps' work, including finalizing cost sharing agreements. GAO will continue to monitor ASA(CW) progress in completing these actions.
    Director: J. Alfredo Gómez
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: To enhance HHS's ability to protect public health from the impacts of climate change, the Secretary of HHS should direct CDC to develop a plan describing when it will be able to issue climate change communication guidance to state and local health departments, to better position relevant officials to effectively communicate about the risks that climate change poses to public health and address requirements of the Climate Ready States and Cities Initiative.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: As of December 2016, CDC has taken steps to start developing a communications strategy, and expects this process to include the development of guidance for public health officials to help them more effectively communicate about the health effects of climate change. CDC expects the strategy to be completed by the fall of 2017.
    Director: Cary Russell
    Phone: (202) 512-5431

    2 open recommendations
    Recommendation: To enhance the efforts of the allocated brigades in Africa, and to identify opportunities to enhance brigade mission-specific training, the Secretary of Defense should direct the Secretary of the Army, in coordination with the Commander of Army Forces Command and the Commander of Army Training and Doctrine Command, to conduct an assessment of the Army's approach to providing mission-specific training to regionally aligned forces, including the brigades allocated to AFRICOM, and determine whether any adjustments are needed. In addition to the assessment questions already identified by the Army in the Regionally Aligned Forces Execute Order, this assessment could consider (1) The degree to which the brigades' training--to include the curricula, resources, and execution--should be managed or coordinated at the institutional level. (2) How unit training programs should be resourced and the degree to which dedicated funding may be needed.

    Agency: Department of Defense
    Status: Open

    Comments: The Army has taken positive steps in this area, such as developing a handbook to assist Regionally Aligned Force brigades in planning and training for their missions. Specifically, in November 2015, the Center for Army Lessons Learned published a handbook entitled "Regionally Aligned Forces Brigade Planning". Among other things, this handbook is intended to serve as a starting point for the identification of, planning for, and execution of missions as regionally aligned forces to an Army Service Component Command. Specific to training, this handbook includes guidance for brigades on how they should conduct mission-specific training for the regionally aligned forces mission, including: identifying potential subject matter experts and Army institutions to support mission specific training; providing sample training schedules; and highlighting specific doctrinal publications and key training considerations for use in guiding planning and preparation. According to an official from the Center for Army Lessons Learned, this handbook was intended to provide interim solutions to Regionally Aligned Force units to mitigate some of the difficulties that they have experienced until the Army formally addresses these issues with a permanent solution. While a positive step that could provide some remedies to the concerns cited in our report regarding mission-specific training, this handbook does not directly address our recommendation for the Army to conduct an assessment of its training approach for providing mission-specific training to regionally aligned forcesrecommendation. Thus, this recommendation remains open.
    Recommendation: To enhance the efforts of the allocated brigades in Africa, and to facilitate consistent, and predictable planning for mission-specific equipment requirements and efficient provision of such equipment, the Secretary of Defense should direct the Secretary of the Army, in coordination with the Commander of Army Forces Command and the Commander of USARAF, to: (1) Identify the mission-specific equipment requirements on an appropriate requirements document for the brigades allocated to AFRICOM for security cooperation and other missions in Africa. (2) To the extent practicable, establish a consistent mechanism (e.g., a rotating equipment set, mission-essential equipment list) to ensure that the brigades allocated to AFRICOM are equipped with all known mission-essential equipment at the outset of their missions.

    Agency: Department of Defense
    Status: Open

    Comments: The Army is pursuing the establishment of Africa Activity Sets to provide a range of mission-specific equipment for units conducting activities in Africa, including regionally aligned force brigades, but these equipment sets are still pending validation and funding.
    Director: Joe Kirschbaum
    Phone: (202) 512-9971

    4 open recommendations
    Recommendation: To provide decision makers with better insight and additional context to identify any significant changes to the estimates in the joint report from the prior year and understand the reasons for such changes, and to improve the completeness and transparency of the budget estimates in the report, we recommend that, for future joint reports, the Secretary of Defense should direct the Secretary of the Air Force, the Secretary of the Navy, and the Department of Defense Chief Information Officer (DOD CIO), and the Secretary of Energy direct the Administrator of the National Nuclear Security Administration (NNSA) to provide more thorough documentation in the joint report on the methodologies used to develop the budget estimates, including information that may be available in related planning documents, and ensure the accuracy and completeness of the information included.

    Agency: Department of Defense
    Status: Open

    Comments: In commenting on this report, DOD and DOE concurred with our recommendation to provide more thorough documentation in the joint report on the methodologies used to develop the budget estimates and ensure the accuracy and completeness of the information included. DOD stated that it added information on the methodologies used to develop the estimates in the April 2015 joint report and would consider including further information in subsequent reports. However, neither department provided information on the specific steps it would take to ensure the accuracy and completeness of the information included in future joint reports. We continue to believe that the joint reports should include accurate and complete budget estimates.
    Recommendation: To provide decision makers with better insight and additional context to identify any significant changes to the estimates in the joint report from the prior year and understand the reasons for such changes, and to improve the completeness and transparency of the budget estimates in the report, we recommend that, for future joint reports, the Secretary of Defense should direct the Secretary of the Air Force, the Secretary of the Navy, and the DOD CIO, and the Secretary of Energy direct the Administrator of NNSA to provide comparative information on changes in the budget estimates from the prior year and explain the reasons for those changes.

    Agency: Department of Defense
    Status: Open

    Comments: In commenting on this report, DOE concurred and DOD partially concurred with our recommendation to provide comparative information on changes in the budget estimates from the prior year and explain the reasons for those changes. DOD noted that Section 1043 of the National Defense Authorization Act for Fiscal Year 2012, which required the joint report, does not require a comparative year-to-year analysis, and recommended that Congress amend the existing language to require that the joint report include an additional subsection providing a quantitative comparison of current budget estimates with the previous year's data. While Section 1043 does not require a comparative year-to-year analysis, the departments are not restricted from including such information and we continue to believe that providing comparative information on changes in the budget estimates from year-to-year and explanations for the changes would be beneficial to congressional decision makers.
    Recommendation: To provide decision makers with better insight and additional context to identify any significant changes to the estimates in the joint report from the prior year and understand the reasons for such changes, and to improve the completeness and transparency of the budget estimates in the report, we recommend that, for future joint reports, the Secretary of Defense should direct the Secretary of the Air Force, the Secretary of the Navy, and the Department of Defense Chief Information Officer (DOD CIO), and the Secretary of Energy direct the Administrator of the National Nuclear Security Administration (NNSA) to provide more thorough documentation in the joint report on the methodologies used to develop the budget estimates, including information that may be available in related planning documents, and ensure the accuracy and completeness of the information included.

    Agency: Department of Energy
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To provide decision makers with better insight and additional context to identify any significant changes to the estimates in the joint report from the prior year and understand the reasons for such changes, and to improve the completeness and transparency of the budget estimates in the report, we recommend that, for future joint reports, the Secretary of Defense should direct the Secretary of the Air Force, the Secretary of the Navy, and the DOD CIO, and the Secretary of Energy direct the Administrator of NNSA to provide comparative information on changes in the budget estimates from the prior year and explain the reasons for those changes.

    Agency: Department of Energy
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Linda Kohn
    Phone: (202) 512-7114

    3 open recommendations
    Recommendation: In order to strengthen DEA's communication with and guidance for registrants and associations representing registrants, as well as supporting the Office of Diversion Control's mission of preventing diversion while ensuring an adequate and uninterrupted supply of controlled substances for legitimate medical needs, the Deputy Assistant Administrator for the Office of Diversion Control should identify and implement means of cost-effective, regular communication with distributor, pharmacy, and practitioner registrants, such as through listservs or web-based training.

    Agency: Department of Justice: Drug Enforcement Administration: Operations Division: Office of Diversion Control: Deputy Assistant Administrator for the Office of Diversion Control
    Status: Open

    Comments: As of March 2017, DEA officials reported that the agency was taking steps towards addressing this recommendation. In particular, DEA officials reported that they were in the process of developing a method to deliver information about registrant responsibilities through DEA's registration website, which registrants could access annually when they update their registration. DEA officials also reported that they would consider a method for registrants to subscribe to get email updates when new information is posted to Diversion Control Division website. We plan to continue to monitor the agency's efforts in this area, and this recommendation remains open.
    Recommendation: In order to strengthen DEA's communication with and guidance for registrants and associations representing registrants, as well as supporting the Office of Diversion Control's mission of preventing diversion while ensuring an adequate and uninterrupted supply of controlled substances for legitimate medical needs, the Deputy Assistant Administrator for the Office of Diversion Control should solicit input from distributors, or associations representing distributors, and develop additional guidance for distributors regarding their roles and responsibilities for suspicious orders monitoring and reporting.

    Agency: Department of Justice: Drug Enforcement Administration: Operations Division: Office of Diversion Control: Deputy Assistant Administrator for the Office of Diversion Control
    Status: Open

    Comments: In March 2017, DEA officials reported that the agency had worked with its Suspicious Orders Task Force to develop a draft Suspicious Orders regulation. They reported that the draft regulation was undergoing internal DEA review, but that it was uncertain when the draft regulation would be published in the Federal Register. We plan to continue to monitor the agency's efforts in this area, and this recommendation remains open.
    Recommendation: In order to strengthen DEA's communication with and guidance for registrants and associations representing registrants, as well as supporting the Office of Diversion Control's mission of preventing diversion while ensuring an adequate and uninterrupted supply of controlled substances for legitimate medical needs, the Deputy Assistant Administrator for the Office of Diversion Control should solicit input from pharmacists, or associations representing pharmacies and pharmacists, about updates and additions needed to existing guidance for pharmacists, and revise or issue guidance accordingly.

    Agency: Department of Justice: Drug Enforcement Administration: Operations Division: Office of Diversion Control: Deputy Assistant Administrator for the Office of Diversion Control
    Status: Open

    Comments: In April 2016, DEA reported that it had worked with the National Association of Boards of Pharmacy regarding issues raised during stakeholder discussions, which resulted in a March 2015 consensus document published by stakeholders entitled "Stakeholders' Challenges and Red Flag Warning Signs Related to Prescribing and Dispensing Controlled Substances." Additionally, in December 2016 DEA also described other ways in which the agency had been working with pharmacists or associations representing pharmacists to discuss their responsibilities, such as during regional one-day Pharmacy Diversion Awareness Conferences, and quarterly meetings with two pharmacy associations. In March 2017, DEA officials reported that while an update to the Pharmacist's Manual was still under way, they did not have an estimated completion date. We plan to continue to monitor the agency's efforts in this area, as well, and consequently this recommendation remains open.
    Director: Marie A. Mak
    Phone: (202) 512-4841

    6 open recommendations
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of Homeland Security
    Status: Open

    Comments: In providing comments on this report, the agency concurred with this recommendation. Relevant efforts by DHS to finalize memoranda of understanding with other agencies and by the Export Enforcement Coordination Center to share information and data across the export control enforcement community are ongoing. As of Sept 2017, DHS did not identify relevant actions to coordinate on critical technologies among other agencies.
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of Commerce
    Status: Open

    Comments: Commerce has identified various efforts to collaborate across multiple agencies within individual critical technologies programs, but has not taken steps to promote collaboration on critical technologies through a larger group discussion.
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of Defense
    Status: Open

    Comments: DOD has identified numerous activities within DOD to coordinate across the critical technologies portfolio, in particular the Arms Transfer and Technology Release Senior Steering Group. In some cases, these activities include other departments, most commonly State. However, officials have stated that they are not aware of any high-level coordination on critical technologies among the larger group of agencies. On Sept. 5, 2017, DOD provided an update on multiple DOD efforts, including CFIUS, but none are collaborating among all of the agencies cited in the recommendation.
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of Justice: Office of the Attorney General
    Status: Open

    Comments: In August 2016, the agency identified coordination actions being taken across the agencies with export control responsibilities--including through the Export Control Enforcement Center--and through the Committee on Foreign Investment in the United States. However, it is not clear how, or if, these coordination efforts are tied to the larger, government-wide portfolio of critical technologies programs. As of Sept. 2017, Justice has no additional updates.
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of the Treasury
    Status: Open

    Comments: In September 2016, a Treasury official identified coordination actions being taken across the agencies with export control responsibilities and through the Committee on Foreign Investment in the United States. However, coordination efforts are not tied to larger, government-wide collaboration on critical technologies. In March 2017, Treasury provided an update on actions taken, but did not address the recommendation for coordination among the critical technologies programs.
    Recommendation: To ensure a consistent and more collaborative approach to the protection of critical technologies, the Secretaries of Commerce, Defense, Homeland Security, State, and the Treasury; as well as the Attorney General of the United States, who have lead and stakeholder responsibilities for the eight programs within the critical technologies portfolio, should take steps to promote and strengthen collaboration mechanisms among their respective programs while ongoing initiatives are implemented and assessed. These steps need not be onerous; for example, they could include conducting an annual meeting to discuss their programs, including the technologies they are protecting, their programs' intent, any new developments or changes planned for their programs, as well as defining consistent critical technologies terminology and sharing important updates.

    Agency: Department of State
    Status: Open

    Comments: In providing comments on this report, the agency concurred with this recommendation but has not yet taken any actions necessary to implement it. In Sept. 2017, State provided updates on actions taken within the department, but none across affected agencies.
    Director: Andrew Sherrill
    Phone: (202) 512-7215

    3 open recommendations
    Recommendation: To promote effective operation of the U.S. Commission on Civil Rights, Congress may wish to consider amending the commission's authorizing statute to clearly specify the roles and responsibilities of the commission chairperson, commissioners, and staff director, such as who has the authority to develop and implement commission operating policies and procedures, to manage commission staff, and to represent commission decisions and views, including those views expressed on commission letterhead.

    Agency: Congress
    Status: Open

    Comments: A Senate Committee on Appropriations report released on June 16, 2015, which accompanied a bill that provided for the Commission's FY 2016 appropriations, included a provision that directed the Commission to address one of the issues highlighted in our recommendation. Specifically, the report calls for the Commission to limit the use of letterhead to items that reflect the views of the entire Commission.
    Recommendation: To more fully inform congressional consideration of the commission's fiscal year 2016 budget submission, the commission should develop and submit to the appropriate congressional committees a comprehensive workforce plan that assesses skills needed and the appropriate distribution of commission staff to fulfill the agency's mission and statutory responsibilities. This plan should incorporate relevant information from the report that Congress recently directed the commission to provide.

    Agency: Commission on Civil Rights
    Status: Open

    Comments: The Commission on Civil Rights stated that the Commissioners will work closely with the incoming Staff Director, once the President makes an appointment, to develop a comprehensive workforce plan. The agency stressed the importance of involving the new Staff Director in this process. We recognize the importance of involving the Staff Director - the agency's chief administrative official - in an analysis of the Commission's workforce and look forward to the results of this analysis.
    Recommendation: To enhance the commission's consideration of State Advisory Committee work in planning its National Office projects, the commission should increase the visibility of SAC work at commission meetings. For example, the commission could invite SACs to present the results of their work during monthly commission business meetings.

    Agency: Commission on Civil Rights
    Status: Open

    Comments: The Commission on Civil Rights highlighted several initiatives that it plans to consider, pending resource availability, to better highlight and consider the work of its state advisory committees (SAC). First, the agency stated that it would like to re-introduce an annual conference where SAC chairs from around the country can meet and share information. Second, the agency stated that it is looking to leverage technology, such as video conferencing and live streaming, to allow the general public and stakeholders to view SAC meetings. Lastly, the agency stated that the Commission's Chair is planning to develop a list-serve for SAC chairs, send out monthly updates to SACs, and institute quarterly conference calls between the Chair, Vice Chair, and SAC Chairs. We are encouraged by the Commission's efforts to explore ways to better engage with SACs and look forward to the implementation of these planned actions.
    Director: Gerald L. Dillingham, Ph.D.
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: If, in the next authorization for FAA, Congress chooses to mandate that FAA take actions to streamline and reform the agency, Congress may wish to consider requiring FAA to (1) track measures of and (2) report to Congress on the actual results of such efforts.

    Agency: Congress
    Status: Open

    Comments: FAA's authorization expired at the end of Fiscal Year 2015. As of May 2017, Congress has passed several FAA authorization extensions that did not include any actions related to this matter. We will continue to monitor legislation, and when we determine what steps the Congress has taken regarding this matter, we will provide updated information.
    Recommendation: To better enable FAA to track, aggregate, and report on the results of its streamlining and reform initiatives, the Secretary of Transportation should direct FAA to develop a mechanism to capture the results of its efficiency initiatives in its planned database for process improvements. Measures of results might include, for example, cost savings, timeliness, or customer service metrics, which may be common to several types of process improvement efforts and therefore facilitate aggregation across improvements.

    Agency: Department of Transportation
    Status: Open

    Comments: As of May 2017, FAA expanded its existing data repository to include results of the efficiency initiatives, but no realized results or benefits have yet been entered into the data repository. GAO will continue to monitor the status of this recommendation.
    Director: Andrew Sherrill
    Phone: (202) 512-7215

    1 open recommendations
    Recommendation: To enhance communication with contractors about Job Corps program changes, the Secretary of Labor should direct the Assistant Secretary for Employment and Training to review the sufficiency of ETA's guidance for internal notices--including Program Instruction Notices, Policy and Requirements Handbook Change Notices, and Information Notices--to ensure that contractors are provided with adequate notification of program changes before they are expected to be implemented, and an adequate level of information to assist them in carrying out their responsibilities.

    Agency: Department of Labor
    Status: Open

    Comments: DOL concurred with this recommendation, acknowledging the importance of ensuring that Job Corps contractors are provided adequate notification of program changes before their expected implementation. To address this, DOL stated that it would review the sufficiency of Job Corps guidance for internal notices, and execute and distribute any contractual actions, such as modifications, in a timely manner. In FY16, DOL reported that ETA implemented a procedure for developing policy guidance that includes establishing an effective date for program changes that takes into consideration an appropriate amount of time for implementation. The agency referred to Change Notice 15-09 (dated February 4, 2016) and Information Notice 15-34, which extends the implementation date of this change from May 1 to June 1, 2016. GAO requested the written procedure ETA used to develop its policy guidance, but ETA officials were unable to provide it. The officials stated that they would review its response to this recommendation after the beginning of FY17.
    Director: Debra A. Draper
    Phone: (202) 512-7114

    1 open recommendations
    Recommendation: To help ensure adequate and qualified nurse staffing at VAMCs, the Secretary of Veterans Affairs should direct the Interim Under Secretary for Health to enhance VHA's internal controls by completing evaluations of Phase I and Phase II and make any necessary changes to policies and procedures before national implementation of Phase II in all VAMCs.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: VA agreed with this recommendation and, according to an update received April 2017, VA is taking actions towards addressing this recommendation and expects to complete those actions Fall 2017. When additional information is received GAO will update the recommendation as appropriate.
    Director: John Neumann
    Phone: (202) 512-3841

    4 open recommendations
    Recommendation: To more effectively fulfill its expanded role in providing a clearinghouse of information on available federal technology transfer opportunities, the Chair of FLC, in coordination with the other members of the Executive Board, should work collaboratively with agency and lab members to take steps to better communicate with potential customers during the design and implementation of FLC's clearinghouse initiatives, including conducting customer needs assessments, conducting customer testing of current and future web-based initiatives, and collecting customer feedback on all FLC initiatives to make the initiatives more useful.

    Agency: Federal Laboratory Consortium for Technology Transfer
    Status: Open

    Comments: FLC has provided GAO with information on steps they are taking to address the recommendations in GAO-15-127. A number of these actions should be completed towards the end of 2016 after which we plan to request additional information from FLC.
    Recommendation: To more effectively fulfill its expanded role in providing a clearinghouse of information on available federal technology transfer opportunities, the Chair of FLC, in coordination with the other members of the Executive Board, once feedback is collected from potential customers, should work collaboratively with agency and lab members to use this feedback to improve FLC's initiatives to make them more useful to potential customers, including asking FLC members for additional or different information, as appropriate.

    Agency: Federal Laboratory Consortium for Technology Transfer
    Status: Open

    Comments: FLC has provided GAO with information on steps they are taking to address the recommendations in GAO-15-127. A number of these actions should be completed towards the end of 2016 after which we plan to request additional information from FLC.
    Recommendation: To more effectively fulfill its expanded role in providing a clearinghouse of information on available federal technology transfer opportunities, the Chair of FLC, in coordination with the other members of the Executive Board, should work collaboratively with agency and lab members to develop performance goals and measures for FLC's clearinghouse initiatives and use the results to evaluate progress toward meeting FLC's goals on outreach and networking.

    Agency: Federal Laboratory Consortium for Technology Transfer
    Status: Open

    Comments: FLC has provided GAO with information on steps they are taking to address the recommendations in GAO-15-127. A number of these actions should be completed towards the end of 2016 after which we plan to request additional information from FLC.
    Recommendation: To more effectively fulfill its expanded role in providing a clearinghouse of information on available federal technology transfer opportunities, the Chair of FLC, in coordination with the other members of the Executive Board, should report on FLC's progress in these efforts in its annual report to the President and Congress.

    Agency: Federal Laboratory Consortium for Technology Transfer
    Status: Open

    Comments: FLC has provided GAO with information on steps they are taking to address the recommendations in GAO-15-127. A number of these actions should be completed towards the end of 2016 after which we plan to request additional information from FLC.
    Director: John Neumann
    Phone: (202) 512-3841

    4 open recommendations
    Recommendation: To better promote agency accountability, the Secretary of Agriculture should direct the Climate Change Program Office and the Office of Budget and Program Analysis to work with relevant USDA agencies to develop performance measures that better reflect the breadth of USDA's climate change efforts.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of February 2017, we continue to await agency action.
    Recommendation: To better promote agency accountability, the Secretary of Agriculture should direct the Climate Change Program Office and the Office of Budget and Program Analysis to ensure that the department's annual performance plans explain how agency actions will lead to the accomplishment of performance goals in the area of climate change.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of February 2017, we continue to await agency action
    Recommendation: To better promote agency accountability, the Secretary of Agriculture should direct the Climate Change Program Office and the Office of Budget and Program Analysis to use annual performance reports to provide information on the status of agency efforts toward meeting its performance measures in the area of climate change.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of February 2017, we continue to await agency action.
    Recommendation: To provide relevant information to farmers, the Secretary of Agriculture should direct the Climate Change Program Office to work with relevant USDA agencies to develop and provide readily accessible information to farmers on the farm-level economic costs and returns of taking certain actions in response to climate change.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of February 2017, we continue to await agency action.
    Director: Herr, Phillip R
    Phone: (202)512-8509

    2 open recommendations
    Recommendation: To better ensure that USPS's efforts to expand access through retail alternatives support its strategic goals to improve its service and financial performance, the Postmaster General should develop and implement a plan with a timeline to guide efforts to modernize USPS's retail network that addresses both traditional post offices and retail alternatives. This plan should also include: (1) criteria for ensuring the retail network continues to provide adequate access for customers as it is restructured; (2) procedures for obtaining reliable retail revenue and cost data to measure progress and inform future decision making; and (3) a method to assess whether USPS's communications strategy is effectively reaching customers, particularly those customers in areas where post offices may close.

    Agency: United States Postal Service
    Status: Open

    Comments: USPS has undertaken actions to ensure customers have adequate access to postal services, including providing more ways to access postal services in high-revenue markets and expanding the Village Post Office program in rural areas. With regard to USPS's communications strategy, USPS discussed the public notice requirements that are part of the post office discontinuance policy and the role of the Corporate Communications Office in communicating about postal services provided through retail partners. USPS also discussed the process that occurs during discontinuance proceedings to ensure sufficient service is maintained. However, USPS has not provided information to GAO on how USPS intends to obtain reliable revenue and cost data and how it ensures retail service is sufficient to meet customer demand. GAO discussed the need for additional documentation of these matters. Implementation date is to be determined.
    Recommendation: To help ensure contract postal units and Approved Shippers provide postal products and services in accordance with USPS policies, while making efficient use of its constrained resources, the Postmaster General should establish procedures to focus monitoring of retail partners on those determined to be at a greater risk of not complying with its requirements and procedures.

    Agency: United States Postal Service
    Status: Open

    Comments: During a discussion with USPS in January 2017, USPS described a proposed risk-based approach to monitoring CPUs which, if implemented, would meet the intent of the recommendation. GAO is awaiting documentation of this approach.
    Director: Farrell, Brenda S
    Phone: (202)512-3604

    4 open recommendations
    Recommendation: In future reviews of the civilian senior leader workforces, the Secretary of Defense should direct that the Office of the Under Secretary of Defense for Personnel and Readiness document the analysis conducted to provide supportable information about what DOD's requirements are for the Senior Executive Service, Senior Level, and Senior Technical workforces.

    Agency: Department of Defense
    Status: Open

    Comments: According to an official in the Defense Civilian Personnel Management Service's Civilian Senior Executive Management Division, the department will conduct a complete assessment of its Senior Executive Service, Senior Level, and Senior Technical workforces in late 2014 and early 2015 as required for the Office of Personnel Management's 2016 and 2017 biennial review of executive resources allocations process. According to the official, when the analysis is conducted it will be appropriately documented.
    Recommendation: To improve the management and development of DOD's civilian senior leader workforces, the Secretary of Defense should direct the Under Secretary of Defense for Intelligence to finalize and issue common criteria for the military service intelligence elements and the defense intelligence agencies to use in their assessments of Defense Intelligence Senior Executive Service requirements.

    Agency: Department of Defense
    Status: Open

    Comments: According to officials with the Office of the Under Secretary of Defense (Intelligence), Human Capital Management Office, development of common criteria for assessing and justifying Defense Intelligence Senior Executive Service workforce requirements has been completed. The officials explained that coordination, approval, and implementation of the criteria is pending publication of other related civilian senior leader policies by the Office of the Under Secretary of Defense (Personnel and Readiness).
    Recommendation: To improve the management and development of DOD's civilian senior leader workforces, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness and the Under Secretary of Defense for Intelligence to better communicate key information, including justifications for each Defense Intelligence Senior Executive Service position needed, during the development and presentation of legislative proposals to congressional decision makers.

    Agency: Department of Defense
    Status: Open

    Comments: In August 2014, officials with the Office of the Under Secretary of Defense (Intelligence), Human Capital Management Office, stated that since the Secretary of Defense 2010 Efficiency Initiatives, the defense intelligence community has not developed or presented any legislative proposals related to increases in the number of Defense Intelligence Senior Executive Service allocations. According to the officials, when the department's intelligence community does request additional Defense Intelligence Senior Executive Service allocations from the Congress, they will provide key information and justification along with the proposal.
    Recommendation: To improve the management and development of DOD's civilian senior leader workforces, the Secretary of Defense should direct the Office of the Under Secretary of Defense for Personnel and Readiness to establish clearly defined metrics for the Defense Senior Leader Development Program in order to measure the overall success of the program.

    Agency: Department of Defense
    Status: Open

    Comments: In August 2014, officials in DOD's Defense Civilian Personnel Management Service responsible for the department's Defense Senior Leader Development Program, stated that the metrics for measuring the success of the Defense Senior Leader Development Program were recently revised and are awaiting coordination and approval from the Office of the Under Secretary of Defense (Personnel and Readiness). The metrics are expected to be approved and implemented in fiscal year 2015.