Reports & Testimonies

  • GAO’s recommendations database contains report recommendations that still need to be addressed.

    GAO’s recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented. You can explore open recommendations by searching or browsing.

    GAO's priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. These recommendations are labeled as such. You can find priority recommendations by searching or browsing our open recommendations below, or through our mobile app.

  • Browse Open Recommendations

    Explore priority recommendations by subject terms or browse by federal agency

    Search Open Recommendations

    Search for a specific priority recommendation by word or phrase



  • Governing on the go?

    Our Priorities for Policy Makers app makes it easier for leaders to search our recommendations on the go.

    See the November 10th Press Release


  • Have a Question about a Recommendation?

    • For questions about a specific recommendation, contact the person or office listed with the recommendation.
    • For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
  • « Back to Results List Sort by   

    Results:

    Federal Agency: "United States Postal Service: Office of the Postmaster General"

    1 publication with a total of 3 open recommendations
    Director: St James, Lorelei
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To strengthen USPS's capital investment process related to USPS policy and consistent application of leading practices, the Postmaster General and executive leaders should establish a time frame for developing a clear, detailed, single-source, standard set of policies and procedures that reflect the capital investment selection phase.

    Agency: United States Postal Service: Office of the Postmaster General
    Status: Open

    Comments: In June 2017, the U.S. Postal Service (USPS) informed GAO that its Handbook F-66 General Investment Policies and Procedures is undergoing revisions that will make the capital investment selection process more clear, detailed, and standardized. The revised draft of the F-66 handbook is currently in the review and clearance process and may be finalized in 2017. USPS added that it will inform GAO of further updates as they develop.
    Recommendation: To strengthen USPS's capital investment process related to USPS policy and consistent application of leading practices, the Postmaster General and executive leaders should modify capital investment policies to more closely align with the following leading practices, including: (1) for planning capital investments, consider whether an external entity could better support all or part of a desired function when evaluating alternative capital investment options; (2) for selecting capital investments, use a portfolio approach for developing business cases and finalizing and allocating resources; and (3) for evaluating capital investments, seek and leverage external oversight and review, from a consultant or peer reviewer, and require that best practices and lessons learned be incorporated into the review process.

    Agency: United States Postal Service: Office of the Postmaster General
    Status: Open

    Comments: In June 2017, USPS informed GAO and provided documentation that its Handbook F-66 General Investment Policies and Procedures is to incorporate all leading practices. The F-66, however, is not yet finalized. In particular, the draft F-66 states that for planning investments, USPS is to conduct an analysis to identify the most economically beneficial resolution to a problem--the alternative that will result in the highest net present value, lowest costs, or greatest savings. For selecting investments, USPS is to use a portfolio approach organized by agency goals, sub-goals, indicators, and targets. For evaluating investments, USPS is to evaluate the need to hire consultants when applicable to assess the investment. The revised F-66 indicates that USPS will also is require project managers to submit an analysis of investment performance and lessons learned as part of its post-deployment steps.
    Recommendation: To strengthen USPS's capital investment process related to USPS policy and consistent application of leading practices, the Postmaster General and executive leaders should regularly examine the extent to which executives and program managers consistently follow all leading practices, particularly for: (1) identifying problems and reassessing risk while managing a project; and (2) evaluating the cost, schedule, and performance results of completed projects.

    Agency: United States Postal Service: Office of the Postmaster General
    Status: Open

    Comments: In June 2017, USPS informed GAO and provided documentation that its revised Handbook F-66 General Investment Policies and Procedures is to include a management step to regularly review the progress and benefits of its capital investments, as well as its affordability and achievability, and make adjustments as necessary to meet the investment's goals. In addition, once a project is completed, USPS will require capital investment managers to present on the investment's performance, return-on-investment, and lessons learned.