Reports & Testimonies

  • GAO’s recommendations database contains report recommendations that still need to be addressed.

    GAO’s recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented. You can explore open recommendations by searching or browsing.

    GAO's priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. These recommendations are labeled as such. You can find priority recommendations by searching or browsing our open recommendations below, or through our mobile app.

  • Browse Open Recommendations

    Explore priority recommendations by subject terms or browse by federal agency

    Search Open Recommendations

    Search for a specific priority recommendation by word or phrase



  • Governing on the go?

    Our Priorities for Policy Makers app makes it easier for leaders to search our recommendations on the go.

    See the November 10th Press Release


  • Have a Question about a Recommendation?

    • For questions about a specific recommendation, contact the person or office listed with the recommendation.
    • For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
  • « Back to Results List Sort by   

    Results:

    Subject Term: "Telecommunications systems"

    2 publications with a total of 6 open recommendations including 2 priority recommendations
    Director: Shea, Rebecca
    Phone: (202) 512-2834

    2 open recommendations
    including 2 priority recommendations
    Recommendation: To improve federal agency LMR procurement practices, the Director of OMB should direct the Office of Federal Procurement Policy to examine the feasibility of including LMR technology in the category management initiative.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open
    Priority recommendation

    Comments: OMB generally agreed with this recommendation and noted that it is working to identify which information-technology strategies will produce the best return on investment and that it continues to evaluate its category-specific plans. We will update the status of this recommendation after we receive additional information from OMB.
    Recommendation: To improve federal agency LMR procurement practices, the Director of OMB should direct the Office of Federal Procurement Policy to, if warranted, include LMR technology within the appropriate spend category.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open
    Priority recommendation

    Comments: OMB generally agreed with this recommendation and noted that it is working to identify which information-technology strategies will produce the best return on investment and that it continues to evaluate its category-specific plans. We will update the status of this recommendation after we receive additional information from OMB.
    Director: David A. Powner
    Phone: (202) 512-9286

    4 open recommendations
    Recommendation: To help IRS improve its process for determining IT funding priorities and to provide timely information on the progress of its investments, the Commissioner of IRS should direct the Chief Technology Officer to document IRS's process for selecting and prioritizing operations support activities.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In its August 2016 statement of actions to address our recommendations, IRS reported that it was documenting the process for selecting and prioritizing all non-Business Systems Modernization activities, and noted that it expects to have draft documentation by September 2016, and finalized documentation no later than April 2017. We will be following-up with the agency to obtain documentation of actions taken to address this recommendation, and will update this status accordingly.
    Recommendation: To help IRS improve its process for determining IT funding priorities and to provide timely information on the progress of its investments, the Commissioner of IRS should direct the Chief Technology Officer to establish, document, and implement policies and procedures for selecting new and reselecting ongoing business systems modernization activities, consistent with IRS's process for prioritizing operations support priorities, which addresses (1) prioritization and comparison of IT assets against each other, (2) criteria for making selection and prioritization decisions, and (3) ensuring IRS executives' final funding decisions on IT proposals are based on IRS's prioritization process.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In its August 2016 statement of actions to address our recommendations, IRS highlighted process improvements, which it noted would influence its efforts to address this recommendation. IRS committed to documenting the prioritization policies and procedures for its Business Systems Modernization activities as these new process improvements stabilize. We will be following-up with IRS to obtain documentation of actions taken to address this recommendation, and will update this status accordingly.
    Recommendation: To help IRS improve its process for determining IT funding priorities and to provide timely information on the progress of its investments, the Commissioner of IRS should direct the Chief Technology Officer to modify existing processes for Foreign Account Tax Compliance Act (FATCA) and Return Review Program (RRP) for measuring work performed by IRS staff to incorporate best practices, including accounting for actual work performed and using the level of effort measure sparingly.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In its August 2016 statement of actions to address our recommendations, IRS stated it would evaluate the use of a more quantitative measure for work performed and thereby use the level of effort measure sparingly. IRS stated that it would meet with GAO to discuss the results of this evaluation by the end of January 2017. We plan to meet with IRS in the near future to discuss this recommendation, and will update this status accordingly.
    Recommendation: To help IRS improve its process for determining IT funding priorities and to provide timely information on the progress of its investments, the Commissioner of IRS should direct the Chief Technology Officer to report on actual costs and scope delivery at least quarterly for the Customer Account Data Engine 2 and the Affordable Care Act Administration. For these investments, IRS should develop metrics similar to FATCA and RRP.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In its August 2016 statement of actions to address our recommendations, IRS stated that the Customer Account Data Engine 2 program management office is currently standing up processes to report on planned versus actual costs and scope delivery on a monthly basis. Additionally, IRS stated that it would consider the approach currently being used by the Foreign Account Tax Compliance Act and Return Review Program investments. The agency stated that development work for the Affordable Care Act Administration investment was minimal, and as a result, application of this recommendation would not be beneficial. We will be following-up with IRS to obtain documentation of actions taken to address this recommendation, and will update this status accordingly.