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    Subject Term: "Service contracts"

    11 publications with a total of 66 open recommendations including 3 priority recommendations
    Director: William T. Woods
    Phone: (202) 512-4841

    2 open recommendations
    Recommendation: To ensure accurate reporting of personal services contracts, the Secretary of Defense should direct the Secretaries of the Air Force and the Army take steps to ensure the accurate recording of personal services contracts in the Federal Procurement Data System-Next Generation.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure accurate reporting of personal services contracts, the Administrator, United States Agency for International Development should implement periodic reviews of selected personal services contracts to ensure the effectiveness of steps taken to assist contracting officers to cite the correct statutory authority for personal services contracts.

    Agency: United States Agency for International Development
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Marie Mak
    Phone: (202) 512-4841

    15 open recommendations
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense and Housing and Urban Development should take steps--such as clarifying guidance, providing additional training, or issuing reminders to officials--to help ensure that guidance on when to prepare an IGCE is followed.

    Agency: Department of Defense
    Status: Open

    Comments: DOD agreed with the recommendation and stated that it is in the process of developing guidance and training on independent government cost estimates.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense and Housing and Urban Development should take steps--such as clarifying guidance, providing additional training, or issuing reminders to officials--to help ensure that guidance on when to prepare an IGCE is followed.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: HUD agreed with the recommendation. In July 2017, HUD noted that it is writing an acquisition instruction to guide acquisition workforce personnel on when and how to prepare an independent government cost estimate which will address this recommendation. It is also planning training on this issue in the fall of 2017.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretary of Education should consider making Contracts and Acquisitions Management guidance applicable to all agency procurements, and if so, take steps--such as clarifying guidance, providing additional training, or issuing reminders to officials--to help ensure that guidance on when to prepare an IGCE is followed.

    Agency: Department of Education
    Status: Open

    Comments: Education agreed with the recommendation and stated that it will enhance or clarify guidance on independent government cost estimates.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Defense and Homeland Security should take steps to ensure that IGCE guidance is followed by, for example, providing training or issuing reminders to officials.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS agreed with the recommendation and stated that it will take steps to determine why guidance on independent government cost estimates is not followed. In July, DHS reported that the Office of the Chief Procurement Officer(OCPO) reached out to the nine DHS contracting activities soliciting feedback on why program officials may not be developing IGCEs in accordance with existing policies. Feedback was received in late May 2017. OCPO is currently evaluating the feedback and identifying consistent themes which will lead to the development of IGCE policy compliance measures.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Defense and Homeland Security should take steps to ensure that IGCE guidance is followed by, for example, providing training or issuing reminders to officials.

    Agency: Department of Defense
    Status: Open

    Comments: DOD agreed with the recommendation and stated that it is in the process of developing guidance and training on independent government estimates.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Education, Health and Human Services, Housing and Urban Development, and Labor should revise or clarify guidance to require that IGCEs document data sources, methodology, and assumptions, and take steps to help ensure that guidance is followed by, for example, providing training or issuing reminders to officials to include this information when developing IGCEs.

    Agency: Department of Education
    Status: Open

    Comments: Education agreed with the recommendation and stated that it will enhance or clarify guidance on independent government cost estimates.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Education, Health and Human Services, Housing and Urban Development, and Labor should revise or clarify guidance to require that IGCEs document data sources, methodology, and assumptions, and take steps to help ensure that guidance is followed by, for example, providing training or issuing reminders to officials to include this information when developing IGCEs.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: HUD agreed with the recommendation. In July 2017, HUD noted that it is writing an acquisition instruction to guide acquisition workforce personnel on when and how to prepare an independent government cost estimate which will address this recommendation. It is also planning training on this issue in the fall of 2017.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Education, Health and Human Services, Housing and Urban Development, and Labor should revise or clarify guidance to require that IGCEs document data sources, methodology, and assumptions, and take steps to help ensure that guidance is followed by, for example, providing training or issuing reminders to officials to include this information when developing IGCEs.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: HHS agreed with the recommendation and stated that it will revise guidance on independent government cost estimates.
    Recommendation: To ensure that IGCEs contain key information consistent with good cost estimating practices, the Secretaries of Education, Health and Human Services, Housing and Urban Development, and Labor should revise or clarify guidance to require that IGCEs document data sources, methodology, and assumptions, and take steps to help ensure that guidance is followed by, for example, providing training or issuing reminders to officials to include this information when developing IGCEs.

    Agency: Department of Labor
    Status: Open

    Comments: DOL agreed with the recommendation and stated that it will review guidance and training on independent government estimates.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS agreed with the recommendation. In July 2017, DHS reported that the Office of the Chief Procurement Officer (OCPO) disseminated a new draft policy on this issue and solicited feedback from the Component's contracting activities. The Components provided feedback on the draft policy and OCPO is currently adjudicating their comments and will incorporate, as appropriate.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Education
    Status: Open

    Comments: Education agreed with the recommendation and stated that it will enhance or clarify guidance on independent government cost estimates.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Defense
    Status: Open

    Comments: DOD agreed with the recommendation and stated that it is in the process of developing guidance and training on independent government estimates.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Housing and Urban Development
    Status: Open

    Comments: HUD agreed with the recommendation. In July 2017, HUD noted that it will remind managers to ensure they review price analysis, pre-negotiation and price negotiation memoranda to ensure that differences between the independent government cost estimate and final contract award value are properly documented in the contract file.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: HHS agreed with the recommendation and stated that it will revise guidance on independent government cost estimates.
    Recommendation: To ensure that IGCEs are optimized as a tool in the procurement planning process, the Secretaries of Defense, Education, Health and Human Services, Homeland Security, Housing and Urban Development, and Labor should take steps to ensure that, when appropriate, contracting staff document differences between IGCE and final contract award value in the contract file.

    Agency: Department of Labor
    Status: Open

    Comments: DOL agreed with the recommendation and stated that it will review continue to work with contracting officials to ensure proper documentation and issue a policy on this issue no later than the end of fiscal year 2017.
    Director: Brian J. Lepore
    Phone: (202) 512-4523

    2 open recommendations
    Recommendation: To improve operational efficiencies and reduce costs related to product management and services that support commissary operations, the Secretary of Defense should direct the Chief Executive Officer of DeCA to develop a plan with objectives, goals, and time frames on how it will improve efficiency in product management, such as offering products based on store sales or customer demand.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Defense Commissary Agency (DeCA) started to implement the Category Performance Improvement process which could help improve efficiencies by offering products based on store sales and customer demand. In addition, DeCA is also offering commissary brand items which have improved efficiencies in inventory and stocking products. By making these improvements, DeCA could improve operational efficiencies. However, DeCA is in the early stages of implementing these actions and it is unclear to what extent these efficiencies have helped reduce costs related to product management.
    Recommendation: To improve operational efficiencies and reduce costs related to product management and services that support commissary operations, the Secretary of Defense should direct the Chief Executive Officer of DeCA to conduct comprehensive cost-benefit analyses to guide decisions on implementing the most cost-effective option as stocking and custodial services contracts are renewed, and on choosing product distribution options.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Defense Commissary Agency has not taken action that addresses GAO's March 2017 recommendation to conduct comprehensive cost-benefit analyses to guide decisions on implementing the most cost-effective option as stocking and custodial services contracts are renewed, and on choosing product distribution options.
    Director: Dillingham, Gerald L
    Phone: (202) 512-28334

    2 open recommendations
    Recommendation: To enhance FAA's risk-based approach for oversight of repair stations, the Secretary of Transportation should direct the Administrator of the Federal Aviation Administration to develop and implement a process in Flight Standards for incorporating into SAS the volume of critical maintenance that each U.S. airline contracts to repair stations.

    Agency: Department of Transportation
    Status: Open

    Comments: FAA did not concur with this recommendation. In July 2017, GAO confirmed that FAA does not plan to implement the recommendation because the agency believes the subjective nature of volume of work makes it an ineffective risk indicator. While FAA does not specifically assess volume of work as a primary factor in determining risk at repair stations, the agency does monitor many risks factors as primary risk indicators. Many of these risk indicators are associated with important aspects of work volume such as high workforce turnover; changes in management; rapid growth or downsizing; changes in aircraft complexity/programs; financial conditions; age of fleet and increases in aircraft discrepancies. FAA considers these factors and the criticality of a specific maintenance action on the safe operation of an aircraft to be primary risk indicators.
    Recommendation: To enhance FAA's risk-based approach for oversight of repair stations, the Secretary of Transportation should direct the Administrator of the Federal Aviation Administration to develop and implement an evaluative process with measurable performance goals and measures to determine the effectiveness of SAS as the SMS safety assurance component.

    Agency: Department of Transportation
    Status: Open

    Comments: In July 2017, GAO confirmed that FAA plans to develop overall program goals and metrics as part of the next implementation phase of its new Safety Assurance System. These metrics are expected to be fully developed based on the final design of the new system and the program requirements identified, which is scheduled to be completed in December 2017.
    Director: David A. Powner
    Phone: (202) 512-9286

    6 open recommendations
    Recommendation: To ensure that agencies are provided with more complete guidance for contracts for cloud computing services, the Director of OMB should include all ten key practices in future guidance to agencies.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: We are following up with OMB on its service level agreement (SLA) guidance to agencies.
    Recommendation: To help ensure continued progress in the implementation of effective cloud computing SLAs, the Secretary of Defense should direct the appropriate officials to ensure key practices are fully incorporated for cloud services as the contracts and associated SLAs expire. These efforts should include updating the Department of Defense memorandum on acquiring cloud services and current Defense Acquisition Regulations System to more completely include the key practices.

    Agency: Department of Defense
    Status: Open

    Comments: We are following up with DOD on updating their service level agreement (SLA) guidance.
    Recommendation: To help ensure continued progress in the implementation of effective cloud computing SLAs, the Secretaries of Health and Human Services, Homeland Security, Treasury, and Veterans Affairs should direct appropriate officials to develop SLA guidance and ensure key practices are fully incorporated as the contract and associated SLAs expire.

    Agency: Department of Homeland Security
    Status: Open

    Comments: We are following up with DHS on the finalization of its service level agreement (SLA) guidance.
    Recommendation: To help ensure continued progress in the implementation of effective cloud computing SLAs, the Secretaries of Health and Human Services, Homeland Security, Treasury, and Veterans Affairs should direct appropriate officials to develop SLA guidance and ensure key practices are fully incorporated as the contract and associated SLAs expire.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: We are following up with HHS on their service level agreement (SLA) guidance.
    Recommendation: To help ensure continued progress in the implementation of effective cloud computing SLAs, the Secretaries of Health and Human Services, Homeland Security, Treasury, and Veterans Affairs should direct appropriate officials to develop SLA guidance and ensure key practices are fully incorporated as the contract and associated SLAs expire.

    Agency: Department of the Treasury
    Status: Open

    Comments: We are following up with Treasury on their service level agreement (SLA) guidance.
    Recommendation: To help ensure continued progress in the implementation of effective cloud computing SLAs, the Secretaries of Health and Human Services, Homeland Security, Treasury, and Veterans Affairs should direct appropriate officials to develop SLA guidance and ensure key practices are fully incorporated as the contract and associated SLAs expire.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: We are following up with VA on their service level agreement (SLA) guidance.
    Director: Timothy J. DiNapoli
    Phone: (202) 512-4841

    4 open recommendations
    including 3 priority recommendations
    Recommendation: Given that the intent of section 235 of Title 10 United States Code was to provide both DOD and Congress with increased oversight of the procurement of services, Congress should consider revising the section to require that DOD report on its projected spending beyond the budget year and consistent with the time period covered by the future year defense program.

    Agency: Congress
    Status: Open

    Comments: Congress has not revised section 235 of Title 10 United States Code. GAO will continue to monitor this matter for Congressional consideration.
    Recommendation: To ensure that senior leadership within the Office of the Secretary of Defense and the military departments are better positioned to make informed decisions regarding the volume and type of services that should be acquired over the future year defense program, the Secretaries of the Army, Navy, and Air Force should revise their programming guidance to collect information on how contracted services will be used to meet requirements beyond the budget year.

    Agency: Department of Defense: Department of the Air Force
    Status: Open
    Priority recommendation

    Comments: As of July 2017, DOD staff from the programming and budgeting communities have initiated discussions on how to improve consideration of services beyond the budget year. The Air Force, however, has not identified any specific steps to modify their programming guidance.
    Recommendation: To ensure that senior leadership within the Office of the Secretary of Defense and the military departments are better positioned to make informed decisions regarding the volume and type of services that should be acquired over the future year defense program, the Secretaries of the Army, Navy, and Air Force should revise their programming guidance to collect information on how contracted services will be used to meet requirements beyond the budget year.

    Agency: Department of Defense: Department of the Navy
    Status: Open
    Priority recommendation

    Comments: As of July 2017, DOD staff from the programming and budgeting communities have initiated discussions on how to improve consideration of services beyond the budget year. The Air Force, however, has not identified any specific steps to modify their programming guidance.
    Recommendation: To ensure the military departments' efforts to integrate services into the programming process and senior service managers efforts to develop forecasts on service contract spending provide the department with consistent data, the Secretary of Defense should establish a mechanism, such as a working group of key stakeholders--which could include officials from the programming, budgeting and requirements communities as well as the senior services managers--to coordinate these efforts.

    Agency: Department of Defense
    Status: Open
    Priority recommendation

    Comments: As of July 2017, DOD has not taken specific action(s) to address the recommendation. We will continue to monitor this recommendation.
    Director: Carol R. Cha
    Phone: (202) 512-4456

    27 open recommendations
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. In July 2016, the department reported that it does not maintain a single, centralized device-level inventory and, instead, the military departments track and manage their own devices and contracted wireless services as separate enterprises. However, as we stated in our report, the inventory need not be generated centrally at the headquarters level; the department can compile a comprehensive inventory using its components' complete inventories. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. The department updated its mobile services contract inventory in August 2015; however, as of August 2017, the department had not demonstrated that it has maintained the inventory. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Health and Human Services should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services has not implemented this recommendation. In April 2016, an audit liaison in the Office of the Chief Information Officer reported that each component maintains processes and procedures for device management. However, as of August 2017, the department had not provided evidence that components have established procedures that address the elements of our recommendation. We will continue to monitor the department's implementation of this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement this recommendation. Specifically, it developed inventories for the two components we reviewed. The department also reported that it had identified all components' devices. However, as of August 2017, it had not provided evidence that all the components had an inventory of unique devices and associated services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement the recommendation, but more needs to be done. Specifically, in May 2017, the department developed an enterprise-wide inventory of mobile service contracts; however, the department has not demonstrated that it has maintained the inventory quarterly. We will continue to monitor the department's efforts to fully implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has not implemented the recommendation. In August 2017, a Program Management Specialist in the Office of the Chief Information Office described steps the department was taking as it considers a follow-on to its department-wide blanket purchase agreement for wireless expense management services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Attorney General should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice has taken steps to implement this recommendation. Specifically, in response to our findings, the department's Chief Information Officer issued a memo that required components to establish procedures for regular reviews of invoices for wireless services to identify unused and underused devices or services, as well as any over-usage charges to service plans. However, as of August 2017, the department had not demonstrated that its components had implemented the requirements. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it planned to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure a reliable department-wide inventory of mobile service contracts is maintained.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not implemented this recommendation. In July 2017, the department stated that it plans to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile service contracts. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it was in the process of implementing a Telecommunications Expense Management System to provide visibility into mobile spending, asset management, usage, and tracking. However, the department has not provided evidence that it has established procedures that address the elements of our recommendation . We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Transportation should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation has not yet demonstrated that it has implemented our recommendation. Specifically, as of August 2017, neither of the two components we reviewed in May 2015 had addressed the weaknesses we identified in their procedures. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the Department of the Treasury stated that it had performed data calls to collect data on mobile device inventories across the department. However, as of August 2017, the department had not demonstrated that it had established a department-wide inventory of mobile devices and services. We will monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Veterans Affairs should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: The Department of Veterans Affairs has not yet implemented this recommendation. The department stated that its Office of Information and Technology drafted documentation for the development and implementation of a system to manage spending on mobile devices and services. However, the solution had not been funded. The department stated that a target date for addressing the recommendation is December 2017, conditional upon available funds.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency had taken steps to implement this recommendation. Specifically, it reported that it had conducted a management review and identified improvements to ensure that the agency has a complete inventory of mobile devices and services. However, as of August 2017, it had not demonstrated that it had established a complete inventory. We will continue to monitor the agency's progress.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency has not yet implemented this recommendation. The agency stated that program offices receive quarterly mobile device usage reports and are requested to review them. However, as of August 2017, the agency had not provided documented procedures that address the elements of our recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by December 2018.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a reliable inventory of mobile service contracts is developed and maintained.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by March 2019.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through an Enterprise Mobility Service Contract that it plans to fully transition to by July 2019. The officials stated that the contract will allow the agency to monitor and optimize usage.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address our recommendation. Specifically, the agency stated that it had deployed and is operating a Mobile Expense Management System that will be used to maintain an enterprise-wide inventory of mobile devices and associated services once all the agency's mobile service contracts/accounts have been successfully consolidated onto one of the agency's blanket purchasing agreements. SSA expected to complete this consolidation in the September to October 2016 timeframe. However, as of August 2017, the agency had not demonstrated that it had implemented the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address this recommendation. Specifically, the agency stated that representatives from various agency components were working to develop and document the policies, guidelines, processes, and procedures to effectively implement an enterprise model for mobile provisioning and management. SSA expects to complete this effort in fiscal year 2017. As of August 2017, the agency had not demonstrated that it had addressed the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the department stated that it had awarded two contracts to facilitate mobile device management, and had advised its bureaus to track, analyze, and manage mobile device use and cost in accordance with GAO guidance at their level until migration to the department-wide contracts has been completed. However, as of August 2017, the department had not demonstrated that it had established department-wide procedures to monitor and control spending on mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To better enable OMB to oversee agency efforts to consolidate mobile telecommunications contracts, the Director should measure and report progress in achieving its goal of cost savings through consolidation, as described in the 2012 Digital Government Strategy.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of August 2017, the Office of Management and Budget (OMB) had made progress in implementing this recommendation by requiring agencies to track savings; however, it had not yet reported progress in achieving its goal of cost savings. Specifically, in August 2016, OMB issued a policy requiring covered agencies to appoint, by November 2016, a dedicated lead for mobile devices and services. The official is expected to work closely with senior agency officials to establish and maintain an agency-wide inventory of mobile contracts, identify opportunities for contract consolidation, and track savings, among other things. In addition, according to an official in OMB's Office of Federal Procurement, a team led by OMB, the General Services Administration, and the departments of Defense and Homeland Security, is to develop an approach for measuring savings related to mobile devices and services.
    Director: Fennell, Anne-marie Lasowski
    Phone: (202) 512-3841

    2 open recommendations
    Recommendation: To help the agencies enhance their abilities to identify their firefighting aircraft needs and better ensure they obtain aircraft that meet those needs, the Secretaries of Agriculture and the Interior should direct the Chief of the Forest Service and the Deputy Assistant Secretary for Public Safety, Resource Protection, and Emergency Services, respectively, to, subsequent to the completion of the first two recommendations, update the agencies' strategy documents for providing a national firefighting aircraft fleet to include analysis based on information on aircraft performance and effectiveness and to reflect input from stakeholders throughout the fire aviation community.

    Agency: Department of Agriculture
    Status: Open

    Comments: According to Forest Service and Interior officials, the National Interagency Aviation Committee, which includes members from both agencies, has drafted an Aviation Strategy and has solicited feedback from interagency stakeholders. The committee plans to present the strategy for senior level review in October 2017. The Forest Service additionally reports that it has begun developing its own aviation strategy for 2019-2023, and expects to certify it by September, 2018. The Forest Service strategy will be linked to the Interagency Aviation Strategy.
    Recommendation: To help the agencies enhance their abilities to identify their firefighting aircraft needs and better ensure they obtain aircraft that meet those needs, the Secretaries of Agriculture and the Interior should direct the Chief of the Forest Service and the Deputy Assistant Secretary for Public Safety, Resource Protection, and Emergency Services, respectively, to, subsequent to the completion of the first two recommendations, update the agencies' strategy documents for providing a national firefighting aircraft fleet to include analysis based on information on aircraft performance and effectiveness and to reflect input from stakeholders throughout the fire aviation community.

    Agency: Department of the Interior
    Status: Open

    Comments: According to Forest Service and Interior officials, the National Interagency Aviation Committee, which includes members from both agencies, has drafted an Aviation Strategy and has solicited feedback from interagency stakeholders. The committee plans to present the strategy for senior level review in October 2017.
    Director: Hutton, John P
    Phone: (202) 512-4841

    2 open recommendations
    Recommendation: To better focus agencies' efforts to manage the risks related to professional and management support service contracts, the Director of OMB, through the Office of Federal Procurement Policy (OFPP), should establish a near-term deadline for agencies to develop internal procedures required by OFPP Policy Letter 11-01, including for services that closely support inherently governmental functions.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In providing comments on our report, OFPP generally agreed with this recommendation. During follow-up discussions, OFPP agreed to provide additional information to confirm the actions they have taken to address the recommendation. However, we have yet to receive this information. We will continue to follow this recommendation and provide updated information when available.
    Recommendation: To ensure that the risks of professional and management support service contracts are more fully considered and addressed, the Director of OMB, through the Office of Federal Procurement Policy, should include contracts coded in the Federal Procurement Data System - Next Generation (FPDS-NG) as Other Professional Services and Other Management Support Services in the cost savings initiative for management support services and planned service contract inventory guidance to agencies for conducting analysis of special interest functions.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In providing comments on our report, OFPP generally agreed with this recommendation. We have had discussions with OFPP and they agreed to provide additional information on the actions taken to address the recommendation. However, we have yet to receive this information. We will continue to follow this recommendation and provide updated information when available.
    Director: Dinapoli, Timothy J
    Phone: (202)512-3000

    2 open recommendations
    Recommendation: To better inform acquisition decisions, assist DOD personnel in performing their management oversight responsibilities, and improve DOD's surveillance of services contracts, the Secretary of Defense should require before the award of any contract or issuance of task order for services closely supporting inherently governmental functions that program and contracting officials consider and document their assessment of the unique risks of these services and the steps that have been taken to mitigate such risks.

    Agency: Department of Defense
    Status: Open

    Comments: In providing comments on this report, DOD concurred with this recommendation and had initiated actions to provide additional guidance. As of September 2017, however, DOD has not provided additional guidance to its contracting officers on considering, documenting, and mitigating the risks associated when obtaining services closely associated with inherently governmental functions.
    Recommendation: To better inform acquisition decisions, assist DOD personnel in performing their management oversight responsibilities, and improve DOD's surveillance of services contracts, the Secretary of Defense should develop guidance to identify approaches that DOD should take to enhance management oversight when contractors provide services that closely support inherently governmental functions.

    Agency: Department of Defense
    Status: Open

    Comments: In providing comments on this report, DOD concurred with this recommendation and had initiated actions to provide additional guidance. As of September 2017, however, DOD has not provided additional guidance to its contracting officers on the steps they should take to enhance oversight of contractors providing services closely associated with inherently governmental functions.
    Director: Goldstein, Mark L
    Phone: (202) 512-3000

    2 open recommendations
    Recommendation: To improve the effectiveness and accountability of FCC's efforts to oversee wireless phone service, the Chairman of the Federal Communications Commission should direct the commission to develop goals and related measures for FCC's informal complaint-handing efforts that clearly articulate intended outcomes and address important dimensions of performance.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC stated that it would consider establishing meaningful and measurable outcome-based standards in the context of its efforts to reassess goals for the mediation of informal consumer complaints. FCC noted that it already has basic performance metrics for responding to consumer complaints in a timely manner and will examine ways to automate such responses and provide them by email, which may be more efficient than processing these complaints manually and mailing a paper response. In June 2011, FCC stated it had taken steps to improve its complaint-handling efforts by increasing staff training and beginning an effort to revise its complaint coding and intake process, which it expects to complete by the end of fiscal year 2011. FCC also stated it is considering other enhancements for fiscal year 2012. However, this response did not mention any direct action in response to the recommendation. In May 2012, FCC stated it had begun an effort to improve its informal complaint-handling, including revising its complaint intake and coding procedures with an emphasis on collecting information to enhance policymaking and compliance activities. The response did not specifically mention goals and measures, but said the effort was ongoing and expected to continue through the end of 2012. In August 2013, FCC stated it was considering a proposal for comprehensive reform to its consumer complaint process. The agency hoped to institute performance measures for the consumer complaint process as part of the reform. In June 2014, FCC staff said that the FCC Chairman had set a goal to reform the agency's complaint process by the end of 2014. In August 2016, FCC staff said that the agency is working to develop performance metrics for its complaint-handling efforts. We will continue to follow up with FCC about its efforts.
    Recommendation: To better ensure a systemwide focus in providing oversight of wireless phone service and improve FCC's partnership with state agencies that also oversee this service, the Chairman of the Federal Communications Commission should direct the commission to develop and issue guidance delineating federal and state authority to regulate wireless phone service, including pulling together prior rulings on this issue; addressing the related open proceedings on truth-in-billing and early termination fees; and, if needed, seeking appropriate statutory authority from Congress.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC noted that the Notice of Inquiry on Consumer Information and Disclosure it released on August 9, 2009, provides an opportunity for the agency to review prior rulings and related open proceedings. The response also stated that FCC's Wireless Bureau and Consumer and Governmental Affairs Bureau are working together to review areas of the Communications Act where clarification is needed regarding state and federal roles for oversight of wireless phone service. In June 2011, FCC stated that it was continuing to hold regular meetings with associations representing state agency officials, but did not mention taking any action to directly address the recommendation. In May 2012, FCC stated that the topic of wireless regulation is discussed during intergovernmental webinars FCC hosts with state and local government offices, but did not indicate it had developed and issued guidance as called for in the recommendation. In August 2013, FCC stated that it has not issued any formal guidance on delineating federal and state wireless oversight authority. In June 2014, FCC stated that the commission was considering making changes to its truth-in-billing rules by the end of 2014 and that such a proceeding would include addressing how FCC partners with states in protecting wireless consumers. In July 2016, FCC said that it planned to address this issue in December 2017.