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    Subject Term: "Personal identification numbers"

    3 publications with a total of 12 open recommendations
    Director: Nick Marinos
    Phone: (202) 512-9342

    7 open recommendations
    Recommendation: The Secretary of Education should direct the Chief Operating Officer of FSA to establish and document a procedure for the destruction of records contained in electronic systems in accordance with approved disposition schedules. (Recommendation 1)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should direct the Chief Operating Officer of FSA to ensure staff receive records management training annually. (Recommendation 2)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should direct the Chief Operating Officer of FSA to conduct the triennial assessment of the FSA records management program. (Recommendation 3)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should direct the Chief Operating Officer of FSA to ensure that privacy impact assessments address all required elements. (Recommendation 4)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should direct the Chief Operating Officer of FSA to ensure that information security-related policies and procedures are reviewed at least annually, in accordance with FSA policy; updated as needed; and approved by security officials. (Recommendation 5)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should incorporate into its program review process the review of postsecondary schools' information security program requirements. (Recommendation 6)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Education should update its regulation to include protections of personal information as an element of a school's ability to demonstrate its administrative capability. (Recommendation 7)

    Agency: Department of Education
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Jessica Lucas-Judy
    Phone: (202) 512-9110

    3 open recommendations
    Recommendation: The Commissioner of Internal Revenue should develop and maintain an online dashboard to display customer service standards and performance information such that it is easily accessible and improves the transparency of its taxpayer service.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In April 2017, IRS reported that it is evaluating the data that it can make available online. IRS also indicated that it will include the service standards that taxpayers should expect when interacting with IRS. IRS expects to make this information available online by February 2018.
    Recommendation: The Commissioner of Internal Revenue should review its document retrieval and scanning processes to identify potential training or guidance needs or other potential efficiencies.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In April 2017, IRS reported that it issued guidance to employees in February 2017 reminding them to follow IRS procedures that require thorough research of information contained in IRS systems before requesting a hard copy of documents from file storage or archives. However, IRS has not completed a review of its document retrieval and scanning processes to identify potential efficiencies. Without this review, IRS is missing potential opportunities to retrieve and scan the documents that employees require in a timely manner.
    Recommendation: The Commissioner of Internal Revenue should revise IRS's notices to IDT refund fraud victims to include information such as (1) whether any dependents were claimed on the fraudulent return, (2) to the extent possible, if those dependents match any of those the taxpayer claimed the same tax year, and (3) how to request a redacted copy of the fraudulent return.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: In April 2017, IRS reported that it will revise its notices to victims of identity theft to include information that will advise them to protect the personally identifiable information of their dependents. The notice will also direct them to revised information and guidance on irs.gov. IRS expects to complete the revisions by July 2018.
    Director: Mctigue Jr, James R
    Phone: (202) 512-7968

    2 open recommendations
    Recommendation: To improve the reliability of Taxonomy estimates for future filing seasons, the Commissioner of Internal Revenue should follow relevant best practices outlined in the GAO Cost Guide by documenting the underlying analysis justifying cost-influencing assumptions.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: As of April 2017, IRS has taken steps to update its methodology for calculating and reporting its Taxonomy estimates. IRS provided GAO with updated Taxonomy estimates for 2015; GAO is reviewing these estimates to determine the extent to which IRS has implemented GAO's recommendation.
    Recommendation: To improve the reliability of Taxonomy estimates for future filing seasons, the Commissioner of Internal Revenue should follow relevant best practices outlined in the GAO Cost Guide by reporting the inherent imprecision and uncertainty of the estimates. For example, IRS could provide a range of values for its Taxonomy estimates.

    Agency: Department of the Treasury: Internal Revenue Service
    Status: Open

    Comments: As of April 2017, IRS has taken steps to update its methodology for calculating and reporting its Taxonomy estimates. IRS provided GAO with updated Taxonomy estimates for 2015; GAO is reviewing these estimates to determine the extent to which IRS has implemented GAO's recommendation.