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    Subject Term: "Performance reporting"

    4 publications with a total of 8 open recommendations
    Director: Allison B. Bawden
    Phone: (202) 512-6806

    2 open recommendations
    Recommendation: To help ensure that the pilot programs for disconnected youth can be effectively implemented over the lifetime of the initiative, the Director of OMB should coordinate with relevant federal agencies to identify and estimate expected annual financial and staff resource contributions from each agency, including during the implementation and evaluation phases of the pilots.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure that federal agencies involved in the disconnected youth pilots are able to evaluate pilot outcomes and ultimately communicate to Congress whether and to what extent the flexibilities tested by the pilots should be integrated into broader efforts, the Director of OMB should coordinate with relevant federal agencies to identify criteria or standards for assessing scalability, and collect data needed to address those criteria or standards.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Daniel Bertoni
    Phone: (202) 512-7215

    2 open recommendations
    Recommendation: To help improve the quality of VBA's disability compensation claim decisions, the Secretary of Veterans Affairs should direct the Under Secretary for Benefits to take steps to ensure that any future upgrades to local data systems allow QRTs to pause the claims process when errors are detected and enable QRTs to better track error trends.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of March 2017, VA reported that VBA has submitted business requirements to add new functionality in VA's electronic claims processing system, the Veterans Benefit Management System (VBMS), that will allow the agency to identify deficiencies during the claims process. If an error is detected, the claim will be paused to allow an in-process review (IPR), conducted by quality review teams, to occur. These new business requirements are under review for inclusion in a future release of VBMS. VBA expects to deploy the new VBMS functionality to pause the claims process by July 2017. In addition, the agency has secured funding and is in the process of developing a new quality assurance database that will capture data from all types of quality reviews at various stages of the claims process, to include local regional office individual quality reviews, IPRs, national STAR and consistency studies. VBA stated that this new database will support increased data analysis capabilities and allow VBA to evaluate the effectiveness of quality assurance activities through improved and vigorous error trend analysis. VBA anticipates deploying the new quality assurance database by July 2017. We will close this recommendation when VA provides documentation of the systems change that allows the process to be paused.
    Recommendation: To help improve the quality of VBA's disability compensation claim decisions, the Secretary of Veterans Affairs should direct the Under Secretary for Benefits to take additional steps to evaluate the effectiveness of quality assurance activities to identify opportunities to improve or better target these activities.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of March 2017, VA reported that VBA is in the process of developing a new quality assurance database that will capture data from all types of quality reviews at various stages of the claims process, to include local regional office individual quality reviews in-process reviews, national STAR reviews and consistency studies. VBA stated that this new database will support increased data analysis capabilities and allow VBA to evaluate the effectiveness of quality assurance activities through improved and vigorous error trend analysis. VBA anticipates deploying the new quality assurance database by July 2017. To help close this recommendation, the agency will need to explain how this new approach will be used to evaluate the effectiveness of quality assurance activities and thus improve their rigor.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To provide information on the impact of federal investments in expanding broadband infrastructure, the Secretary of Agriculture should include BIP performance information as part of the USDA's annual performance plan and report by comparing actual results achieved against the current subscribership goal.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mihm, J Christopher
    Phone: (202)512-3236

    3 open recommendations
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should clarify the ways that intended audiences could use the information on the Performance.gov website to accomplish specific tasks and specify the design changes that would be required to facilitate that use.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: OMB has taken some steps to address this recommendation, but additional actions are needed. The General Services Administration, on behalf of OMB, conducted usability testing on Performance.gov in September 2013. The test found that (1) sections of the website were not accessible; (2) users were unclear about the purpose of Performance.gov, its intended audiences, and what users can do on the website; (3) users had difficultly locating graphics and understanding if agencies had met their goals; and (4) the search functionality produced poor results and the search terms were not highlighted. This usability test produced several recommendations based on these findings. According to OMB and PIC staff in August 2015 and May 2016, they have taken some actions to address the recommendations. For example, staff addressed the accessibility issue and partly addressed the search issue. However, as of June 2017, OMB has not yet addressed the other two recommendations. Further, OMB and the PIC have not clarified the ways that intended audiences can use the information on the website to accomplish specific tasks, or specified design changes that would be required to facilitate that use, as we described in our report. We will continue to monitor progress.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to more systematically collect information on the needs of a broader audience, including through the use of customer satisfaction surveys and other approaches recommended by HowTo.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: The Office of Management and Budget (OMB), the General Services Administration (GSA) and the Performance Improvement Council (PIC) systematically collect information on the needs of its users, by implementing a website survey, a feedback form on Performance.gov and a working group focused on improving the PREP system. Staff have set up a backlog system to prioritize, store and address user feedback. According to PIC staff, feedback is prioritized based on several factors, including the value it would bring to a larger audience, the cost and estimated time to implement, and the risk and opportunity cost of addressing the feedback. The highest priority items on the product backlog system are placed on the monthly prioritized list for the contractor to begin work on. However, as of June 2017, OMB and the PIC have not identified, engaged, or collected information on the needs of a broader audience, such as interested members of the public, and how those needs might be addressed through the website.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to ensure that all performance, search, and customer satisfaction metrics, consistent with leading practices outlined in HowTo.gov, are tracked for the website, and, where appropriate, create goals for those metrics to help identify and prioritize potential improvements to Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of June 2017, the Office of Management and Budget (OMB) and the Performance Improvement Council (PIC) monitor 18 of the 24 recommended performance metrics. PIC staff said that they now track the performance measures through the Digital Analytics Program, which does not track the remaining 6 measures. OMB and PIC staff have not created goals for the measures they track to help identify and prioritize potential improvements to Performance.gov. We will continue to monitor progress