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    Results:

    Subject Term: "Performance reporting"

    4 publications with a total of 8 open recommendations
    Director: Allison B. Bawden
    Phone: (202) 512-6806

    2 open recommendations
    Recommendation: To help ensure that the pilot programs for disconnected youth can be effectively implemented over the lifetime of the initiative, the Director of OMB should coordinate with relevant federal agencies to identify and estimate expected annual financial and staff resource contributions from each agency, including during the implementation and evaluation phases of the pilots.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure that federal agencies involved in the disconnected youth pilots are able to evaluate pilot outcomes and ultimately communicate to Congress whether and to what extent the flexibilities tested by the pilots should be integrated into broader efforts, the Director of OMB should coordinate with relevant federal agencies to identify criteria or standards for assessing scalability, and collect data needed to address those criteria or standards.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Daniel Bertoni
    Phone: (202) 512-7215

    2 open recommendations
    Recommendation: To help improve the quality of VBA's disability compensation claim decisions, the Secretary of Veterans Affairs should direct the Under Secretary for Benefits to take steps to ensure that any future upgrades to local data systems allow QRTs to pause the claims process when errors are detected and enable QRTs to better track error trends.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of November 2017, VA had no further updates on this recommendation. VA previously reported that VBA had submitted business requirements to add new functionality in VA's electronic claims processing system, the Veterans Benefit Management System (VBMS), that would allow the agency to identify deficiencies during the claims process. If an error is detected, the claim would be paused to allow an in-process review (IPR), conducted by quality review teams, to occur. However, VA reported in August 2017 that these new business requirements would not be implemented due to limited VA Office of Information Technology (OIT) funding available for OIT updates in fiscal year 2018 and beyond. This recommendation will remain open until November 2018, in case circumstances or funding change.
    Recommendation: To help improve the quality of VBA's disability compensation claim decisions, the Secretary of Veterans Affairs should direct the Under Secretary for Benefits to take additional steps to evaluate the effectiveness of quality assurance activities to identify opportunities to improve or better target these activities.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of November 2017, VA reported that VBA's Compensation Service is beginning to gather and analyze quality assurance data to identify areas for improvements in VA processes, guidance, and training. This database, called Quality Management System (QMS), captures data from all types of quality reviews at various stages of the claims process, to include local regional office individual quality reviews, in-process reviews, national STAR reviews and consistency studies. According to VA, QMS has been functional since July 2017 and has captured over 130,000 quality reviews. VBA's Compensation Service is analyzing the first 90 days of data from QMS and once the data analysis is complete, it plans to implement the first set of changes or actions to improve accuracy. VA expects to implement these actions by January 2018. To close this recommendation, the agency will need to provide documentation of the comprehensive quality assurance data being captured, and how it is being used to either evaluate QA activities or make specific improvements with potential for improving accuracy.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To provide information on the impact of federal investments in expanding broadband infrastructure, the Secretary of Agriculture should include BIP performance information as part of the USDA's annual performance plan and report by comparing actual results achieved against the current subscribership goal.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mihm, J Christopher
    Phone: (202)512-3236

    3 open recommendations
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should clarify the ways that intended audiences could use the information on the Performance.gov website to accomplish specific tasks and specify the design changes that would be required to facilitate that use.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov to improve its usability and the accessibility of information on the website. They plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to more systematically collect information on the needs of a broader audience, including through the use of customer satisfaction surveys and other approaches recommended by HowTo.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov, and that they plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. To inform this redesign, OMB staff said that they plan to engage a wide range of stakeholders, including Congress, federal agency managers and staff, and interested members of the public and outside organizations. We will continue to monitor the status of actions to address this recommendation.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to ensure that all performance, search, and customer satisfaction metrics, consistent with leading practices outlined in HowTo.gov, are tracked for the website, and, where appropriate, create goals for those metrics to help identify and prioritize potential improvements to Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: In July 2017, Office of Management and Budget (OMB) staff informed us that they will be partnering with a vendor to redesign Performance.gov, and that they plan to launch the new site in February 2018, concurrent with the President's Budget for fiscal year 2019. They said that as part of this redesign they plan to ensure that recommended metrics for the website are tracked. We will continue to monitor the status of actions to address this recommendation.