Reports & Testimonies

  • GAO’s recommendations database contains report recommendations that still need to be addressed.

    GAO’s recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented. You can explore open recommendations by searching or browsing.

    GAO's priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. These recommendations are labeled as such. You can find priority recommendations by searching or browsing our open recommendations below, or through our mobile app.

  • Browse Open Recommendations

    Explore priority recommendations by subject terms or browse by federal agency

    Search Open Recommendations

    Search for a specific priority recommendation by word or phrase



  • Governing on the go?

    Our Priorities for Policy Makers app makes it easier for leaders to search our recommendations on the go.

    See the November 10th Press Release


  • Have a Question about a Recommendation?

    • For questions about a specific recommendation, contact the person or office listed with the recommendation.
    • For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
  • « Back to Results List Sort by   

    Results:

    Subject Term: "Performance plans"

    8 publications with a total of 26 open recommendations
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    4 open recommendations
    Recommendation: The Director of OMB should revise and publicly issue OMB guidance--through an update to its Circular No. A-11, a memorandum, or other means--to provide time frames and associated milestones for implementing the federal program inventory. (Recommendation 2)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should consider--as OMB determines its strategy for resumed implementation of the federal program inventory--using a systematic approach, such as the information architecture framework, to help ensure that GPRAMA requirements and our past recommendations for the inventory are addressed. (Recommendation 3)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should work with the Performance Improvement Council to identify and share among agencies practices for expanding the use of data-driven performance reviews beyond agency priority goals, such as for other performance goals and at lower levels within agencies, that have led to performance improvements. (Recommendation 4)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OMB should update Performance.gov to explain that quarterly reporting on the fiscal year 2014 through 2017 cross-agency priority goals and fiscal year 2016 and 2017 agency priority goals (APGs) was suspended, and provide the location of final progress updates for these goals. (Recommendation 1)

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Debra A. Draper
    Phone: (202) 512-7114

    3 open recommendations
    Recommendation: The Secretary of Veterans Affairs should direct the Under Secretary for Health to define the roles and responsibilities of VAMCs in operationalizing VHA's strategic goals and objectives; this could be accomplished by establishing roles and responsibilities for VAMCs similar to how VHA defines roles and responsibilities for VISNs in VHA Directive 1075 and by developing guidance for VAMCs similar to guidance developed for VISNs.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: According to officials, VHA's Office of Policy and Planning continues to routinely communicate that all components of the organization should align their activities and resources to VA's 2014-2020 strategic goals and objectives, the MyVA Priority and Management Initiatives, and to the five VHA Priorities for Strategic Action. VHA's Office of Policy and Planning has also developed and disseminated Strategic Principals for Operational and Programmatic Decision Making, which was intended to provide a set of unifying principles for operational and programmatic decision-making. In its September 2017 update, VHA provided GAO with a copy of its draft FY 2018-2019 Operational and Modernization Plan. VHA is also in process of developing an Operational Planning Worksheet that is intended to provide instructions, definitions and examples to help create meaningful tactics, identify accountable leads, and document relevant interdependencies and requirements across the organization for VAMCs, VISNs and Program Offices. In its September 2017 update, VHA also noted that the National Leadership Council Strategic Planning Summit was held in June 2017, and that the focus of the summit was to ensure a clear understanding of the five VA/VHA priorities and how to operationalize the priorities at all levels of the organization. According to officials, VHA also held its National Planning Training (NPT) in August 2017 and the training was designed around the five VA/VHA priorities with a significant emphasis on clarifying the roles and responsibilities of VA Health Care Systems, VISNs and Program Offices in operationalizing the five priorities. According to officials, presentations incorporated the five priorities and a discussion on the various operational roles across the organization. VHA also noted that an online discussion board was opened at the conclusion of each NPT session with discussion questions specific to clarifying implementation responsibilities for the five VA/VHA priorities and other strategic initiatives. GAO has requested that VHA provide documentary evidence of these activities to support closure of this recommendation.
    Recommendation: The Secretary of Veterans Affairs should direct the Under Secretary for Health to consistently develop strategies that can be used by VISNs and VAMCs to operationalize VHA's goals and objectives, ensuring that they clearly link directly to VHA's goals and objectives.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: According to officials, VHA held its annual National Leadership Council Strategic Planning Summit in June 2017, during which NLC members and other strategic thinkers representing Program Office and VA Health Care Systems identified a set of strategies and milestones that link to and support operationalizing the five VA/VHA priorities. According to officials, these 16 strategies and milestones serve as the initial framework for operational planning at the VA Health Care System, VISN, and Program Office levels. VHA has provided evidence that it is currently developing its 2018 modernization and operational planning guidance, which is expected to link VA's strategic goals and objectives to the modernization plan and the five VA/VHA priorities. The guidance is also expected to require program offices, VISNs, and VAMCs to submit plans that articulate tactics and milestones and identify requirements that clearly link organizational activities back to operationalizing strategies and accomplishing priorities and goals. According to officials, the next phase of operational planning will occur at the VA Senior Leaders' Business Meeting, during which VA Health Care System, VISN, and Program Office leaders will further detail plans by identifying the tactics and requirements each will implement to operationalize the strategies and achieve the priorities, including identifying individuals that will be responsible for leading implementation of tactics. According to officials, VHA will initiate the final phase of operational planning following this meeting. During this final phase, VHA expects to disseminate its operational plan, and guidance, to VISNs and Program Offices with guidance to work with their subcomponents (VAMCs and other divisions) to finalize details in support of the operational plan. Following, the VISNs and Program Offices are expected to return their plans to VHA's Office of Policy and Planning to be incorporated into VHA's final modernization and operational plan. According to officials, VHA's Office of Policy and Planning has also continued to work very closely with the VA Office of Enterprise Integration to link VHA's strategies and measures with VA's draft 2018-2024 goals, objectives, strategies and measures to ensure consistency and alignment in planning and operationalization. According to officials, these linkages will enable VHA and VA to monitor and report progress on achieving the five VA/VHA priorities.
    Recommendation: The Secretary of Veterans Affairs should direct the Under Secretary for Health to develop an oversight process to assess progress made in meeting VHA's strategic goals and objectives, including feedback on how well activities and programs are contributing to achieving these goals and objectives.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: In its 60-day update, VHA notified GAO that performance plans for senior executives will be updated to include requirements to provide oversight to assure that day-to-day activities on initiatives and programs are consistent with organizational goals, objectives and priorities. Furthermore, VHA informed GAO that executive performance, and performance of the organizations they lead, will be assessed using periodic review of performance against established organizational metrics associated with priorities, and annual performance plans of senior executives. In its 60 day update, VHA also notified GAO that VHA's Office of Policy and Planning will monitor implementation on a periodic basis to identify when initiatives or programs are progressing appropriately or at risk of not achieving goals and objectives in accordance with priorities. In VHA's August 2017 update on open recommendations, officials noted that VHA has also developed an internal Healthcare Operations Dashboard--which provides immediate and daily information regarding veterans' health care access, including wait times, productivity, and utilization--and an externally-facing Access and Quality in VA Healthcare web site--which provides veterans, caregivers, and other stakeholders with tools to view access and quality performance for specific VA facilities. According to VHA officials, both VA and VHA are monitoring strategic programs and activities to identify barriers that may impede progress towards the achievement of goals and objectives, which can then be elevated to leadership, as appropriate. In VHA's September 2017 update, officials also noted that VHA's Office of Policy and Planning and Office of Strategic Integration are coordinating the monitoring and quarterly reporting of progress on achievements related to the five VA/VHA priorities and the supporting strategies. According to officials, Priority and Strategy leads have been identified and are responsible for reporting operational progress and for managing any challenges that slow or prevent operationalization. According to officials, progress on all strategies and priorities is being reported at the VHA senior leaders morning meeting on a routine basis. GAO has requested that VHA provide documentary evidence of these activities to support closure of this recommendation.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    9 open recommendations
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Agriculture
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of Agriculture's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Defense
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of Defense's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of the Interior
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of the Interior's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Labor
    Status: Open

    Comments: Labor officials informed us that they had planned to address this recommendation by using a data quality self-assessment pilot they had conducted with component agencies that support Labor's priority goals. Labor had described its plans for this pilot in its fiscal year 2015 performance report and a link is provided from Performance.gov to agencies' performance plans and reports. Labor officials told us they described the results of this pilot in their draft fiscal year 2016 performance report, but according to Labor officials were advised by Office of Management and Budget (OMB) staff to deemphasize the priority goals and thus they dropped this section from the published performance report. On June 15, 2017, the Director of OMB stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Labor's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture's (USDA) annual performance report for fiscal year 2016 and performance plan for fiscal year 2018 continues to provide a general statement on how the agency uses a standardized methodology to measure its performance and that agency officials attest to the quality of the performance information. However, USDA does not provide more specific explanation of how it is ensuring the accuracy and reliability of the performance information used to measure progress on the priority goals the agency identified for fiscal years 2016 and 2017. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor USDA's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Defense
    Status: Open

    Comments: The Department of Defense's (DOD) performance report for fiscal year 2016 continues to state that performance goal owners are expected to attest that their performance data is complete, accurate, and reliable. However, the report does not provide more specific explanation for individual priority goals. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor DOD's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior's 2017/2018 Annual Performance Plan & 2016 Report (APP&R) includes a section concerning data accuracy and reliability and describes in general terms how Interior ensures the accuracy and reliability of performance information and how it addresses the five data quality requirements in the GPRA Modernization Act of 2010(GPRAMA). However, Interior does not provide more specific explanation for individual priority goals. For example, Interior states that the source of performance information are program managers, but does not provide more specific explanation of how the agency obtains performance information for priority goals that address a diverse array of issues, such as assisting Indian tribes, addressing climate change, and managing oil and gas resources. In September 2016, we provided feedback to Interior officials, at their request, and suggested they provide more specific data quality explanation. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Interior's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Labor
    Status: Open

    Comments: On June 15, 2017, Labor officials informed us that they had planned to address this recommendation by using a data quality self-assessment pilot they had conducted with component agencies that support Labor's priority goals. Labor had described its plans for this pilot in its fiscal year 2015 performance report. Labor officials told us they described the results of this pilot in their draft fiscal year 2016 performance report, but according to Labor officials were advised by Office of Management and Budget (OMB) staff to deemphasize the priority goals and thus they dropped this section from the published performance report. On June 15, 2017, the Director of OMB stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Labor's efforts to address our recommendation.
    Recommendation: To help participating agencies improve their public reporting, the Director of OMB, working with the PIC Executive Director, should identify additional changes that need to be made in OMB's guidance to agencies related to ensuring the quality of performance information for APGs on Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor OMB's efforts to address our recommendation.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To more clearly communicate what NTIA hopes to achieve with its ongoing broadband adoption efforts and to demonstrate the agency's progress, the Secretary of Commerce should include in NTIA's annual performance plan a quantifiable outcome-based performance goal and a related performance indicator for the agency's broadband adoption efforts consistent with the strategic plan.

    Agency: Department of Commerce
    Status: Open

    Comments: In responding to the recommendation in a draft of the report, the Department of Commerce stated that it agrees that outcome-based performance tools are important in evaluating the success of an agency program. However, it also stated that an outcome-based measure would not be an accurate measure of NTIA's performance because the agency's ongoing efforts to provide technical assistance to communities to support broadband adoption efforts are advisory and do not provide funding to communities. In August 2016, an NTIA official reiterated this position. We will continue to monitor NTIA's activities in this area, in case its broadband adoption efforts change.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To ensure goal leader and deputy goal leader accountability, the Director of OMB should work with agencies to ensure that agency priority goal leader and deputy goal leader performance plans demonstrate a clear connection with agency priority goals.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: We contacted OMB and Performance Improvement Council (PIC) staff about this recommendation in November 2016 and February 2017. They have not yet responded regarding whether they have taken any action to implement this recommendation.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To provide information on the impact of federal investments in expanding broadband infrastructure, the Secretary of Agriculture should include BIP performance information as part of the USDA's annual performance plan and report by comparing actual results achieved against the current subscribership goal.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mihm, J Christopher
    Phone: (202)512-3236

    3 open recommendations
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should clarify the ways that intended audiences could use the information on the Performance.gov website to accomplish specific tasks and specify the design changes that would be required to facilitate that use.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: OMB has taken some steps to address this recommendation, but additional actions are needed. The General Services Administration, on behalf of OMB, conducted usability testing on Performance.gov in September 2013. The test found that (1) sections of the website were not accessible; (2) users were unclear about the purpose of Performance.gov, its intended audiences, and what users can do on the website; (3) users had difficultly locating graphics and understanding if agencies had met their goals; and (4) the search functionality produced poor results and the search terms were not highlighted. This usability test produced several recommendations based on these findings. According to OMB and PIC staff in August 2015 and May 2016, they have taken some actions to address the recommendations. For example, staff addressed the accessibility issue and partly addressed the search issue. However, as of June 2017, OMB has not yet addressed the other two recommendations. Further, OMB and the PIC have not clarified the ways that intended audiences can use the information on the website to accomplish specific tasks, or specified design changes that would be required to facilitate that use, as we described in our report. We will continue to monitor progress.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to more systematically collect information on the needs of a broader audience, including through the use of customer satisfaction surveys and other approaches recommended by HowTo.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: The Office of Management and Budget (OMB), the General Services Administration (GSA) and the Performance Improvement Council (PIC) systematically collect information on the needs of its users, by implementing a website survey, a feedback form on Performance.gov and a working group focused on improving the PREP system. Staff have set up a backlog system to prioritize, store and address user feedback. According to PIC staff, feedback is prioritized based on several factors, including the value it would bring to a larger audience, the cost and estimated time to implement, and the risk and opportunity cost of addressing the feedback. The highest priority items on the product backlog system are placed on the monthly prioritized list for the contractor to begin work on. However, as of June 2017, OMB and the PIC have not identified, engaged, or collected information on the needs of a broader audience, such as interested members of the public, and how those needs might be addressed through the website.
    Recommendation: To enhance the value of Performance.gov for intended audiences and improve the ability to identify and prioritize potential improvements, the Director of the Office of Management and Budget--working with the Performance Improvement Council and the General Services Administration--should seek to ensure that all performance, search, and customer satisfaction metrics, consistent with leading practices outlined in HowTo.gov, are tracked for the website, and, where appropriate, create goals for those metrics to help identify and prioritize potential improvements to Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of June 2017, the Office of Management and Budget (OMB) and the Performance Improvement Council (PIC) monitor 18 of the 24 recommended performance metrics. PIC staff said that they now track the performance measures through the Digital Analytics Program, which does not track the remaining 6 measures. OMB and PIC staff have not created goals for the measures they track to help identify and prioritize potential improvements to Performance.gov. We will continue to monitor progress
    Director: Fleming, Susan A
    Phone: 2025128984

    4 open recommendations
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should perform a comprehensive risk assessment of financial reporting processes that support preparation of monthly performance reports and the RPI, to include determining areas of vulnerability, implementing appropriate compensating and mitigating internal controls, and ongoing monitoring to ensure compliance.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: GAO is continuing to work with Amtrak to obtain information on the status of this recommendation and will update provide updates as available.
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should document policies and procedures related to controlling the information in the monthly performance reports, including the RPI. The policies and procedures should cover how expenses are allocated to Amtrak's routes, as well as specific guidance on documenting the justification and authorization of changes made to allocation methods.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about the status of this recommendation and will provide updates as available.
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should develop a comprehensive action plan for immediately implementing preventive controls to enhance the reliability of financial data and address the reportable condition over accounting for capital assets in the most recent reports and letters of comment from the independent public accountant.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about this recommendation and will provide updates as available.
    Recommendation: To ensure that Amtrak can better meet the challenge of increasing its efficiency and reducing its operating costs, the president of Amtrak should establish efficiency and unit cost measures with clear inputs to benchmark individual asset and corporate productivity, which will demonstrate efficient use of Amtrak's resources.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about the status of this recommendation and will provide updates as available.