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    Results:

    Subject Term: "Performance monitoring"

    13 publications with a total of 42 open recommendations
    Director: Jacqueline M. Nowicki
    Phone: (617) 788-0580

    2 open recommendations
    Recommendation: To enhance its oversight of discretionary grantee performance, the Secretary of Education should direct the Risk Management Service (RMS) to work with principal offices, as appropriate, to establish and implement detailed written supervisory review procedures for official grant files to provide reasonable assurance that grant staff perform and document key monitoring activities.

    Agency: Department of Education
    Status: Open

    Comments: The Department of Education substantially agreed with this recommendation. The agency noted that it planned to establish a standard operating procedure for grant file reviews, including a protocol for the review of these files to ensure that monitoring efforts are documented appropriately.
    Recommendation: To enhance its oversight of discretionary grantee performance, the Secretary of Education should direct RMS to work with principal offices, as appropriate, to develop guidance for grant staff on using the PAM Module to share information on grantee performance. Such guidance could clarify expectations about when staff should use the "Issues" and "Notable Results" tabs while monitoring grantees once the transition to electronic grant files is complete, and clarify the types of information staff should enter about grantee performance.

    Agency: Department of Education
    Status: Open

    Comments: The Department of Education substantially agreed with this recommendation. The agency noted that it planned to reinforce through grant administration trainings the importance of sharing grantee performance information agency-wide, including in the PAM Module.
    Director: Jessica Farb
    Phone: (202) 512-6991

    10 open recommendations
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: Millennium Challenge Corporation
    Status: Open

    Comments: In a letter provided to GAO in May 2017, MCC stated that it had responded to our finding that MCC needed to more clearly document the independence of its evaluators and fully disclose any potential conflicts of interest in the published final evaluations. In response to this recommendation, MCC revised its standard evaluator contract language and now requires the evaluator's independence, and any potential conflicts of interest, be fully documented in the published evaluation report. GAO will follow up on documentation of this and any other steps responsive to our recommendation.
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: Department of Defense
    Status: Open

    Comments: In May 2017, DOD provided a response to our final report, dated March 30, 2017. The response noted that, in January 2017, the Department established policy on assessment, monitoring, and evaluation (AM&E) for security cooperation with the goal of improving the quality of program evaluation across the Department. DOD also stated that it would review best practices for AM&E to determine those that are best suited for security assistance, and will discuss our findings and recommendations with the independent evaluator who conducts security assistance evaluations and encourage them to consider the recommendations in future evaluations. GAO will review the January 2017 guidance and will follow-up on specific steps taken by the DOD to incorporate best practices.
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In a response to GAO in May 2017, HHS stated that the CDC Operationalization of the Evaluation Standards of Practice (ESOP) was updated in January 2017 and provides guidance on evaluation planning, protocol development, implementation, reporting, dissemination, and use of evaluation results, as well as reporting requirements. HHS also stated that it now reviews all evaluation and performance monitoring plans and assess report quality at several stages prior to publication and has begun to provide webinars and templates for evaluators to ensure that standards are addressed and reflected in the report. GAO will review the updated documents and request documentation of the actions taken for responsiveness to our recommendation.
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: Department of State
    Status: Open

    Comments: In a letter dated March 31, 2017, State reported that it would be expanding its evaluation policy into the new Program Design and Performance Management Policy for Programs, Projects, and Processes, expected to be in place by summer 2017. The policy and its implementation, along with the recently published Program Design and Performance Management toolkit, as well as updated policy guidance, constitute State's plan to improve evaluations. GAO will review the updated policy when it is released for its responsiveness to our recommendation.
    Recommendation: To improve the reliability and usefulness of program evaluations for agency program and budget decisions, the Chief Executive Officer of MCC, the Administrator of USAID, the Secretary of Agriculture, the Secretary of Defense, the Secretary of State, and the Secretary of Health and Human Services (in cooperation with State's Office of the U.S. Global AIDS Coordinator and Health Diplomacy) should each develop a plan for improving the quality of evaluations for the programs included in our review, focusing on areas where our analysis has shown the largest areas for potential improvement.

    Agency: United States Agency for International Development
    Status: Open

    Comments: In a letter provided to GAO in follow-up to our report, USAID stated that steps already taken include (1)recently updating and clarifying the requirements and quality standards for evaluations and (2) working to ensure that staff has the skills they need to manage evaluations through training and other capacity building actions. As of September 2017, GAO is reviewing the updated guidance and actions against the specific findings in our report to assess their responsiveness in addressing our findings.
    Recommendation: To better ensure that the evaluation findings reach their intended audiences and are available to facilitate incorporating lessons learned into future program design or budget decisions, the Secretary of Health and Human Services should direct the Centers for Disease Control and Prevention to update its guidance and practices on the posting of evaluations to require President's Emergency Plan for AIDS Relief (PEPFAR) evaluations to be posted within the timeframe required by PEPFAR guidance.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: In a response to GAO in May 2017, HHS stated that the CDC, as of December 2016, now provides guidance noting that each new evaluation protocol specifically state that a report on the main findings of an evaluation will be produced in alignment with the PEPFAR ESOP and posted (in English) on a publically accessible website within 90 days of completion. GAO will review the updated document for responsiveness to our recommendation.
    Recommendation: To better ensure that the evaluation findings reach their intended audiences and are available to facilitate incorporating lessons learned into future program design or budget decisions, the Chief Executive Officer of MCC should adjust MCC evaluation practices to make evaluation reports available within the timeframe required by MCC guidance.

    Agency: Millennium Challenge Corporation
    Status: Open

    Comments: In a letter provided to GAO in May 2017, MCC stated that it had initiated a re-design of its evaluation monitoring information system to provide MCC with detailed timelines of each component of the evaluation review and publication process. GAO will follow up on documentation of this and any other steps responsive to our recommendation.
    Recommendation: To better ensure that the evaluation findings reach their intended audiences and are available to facilitate incorporating lessons learned into future program design or budget decisions, the Secretary of State should amend State's evaluation policy to require the completion of dissemination plans for all agency evaluations

    Agency: Department of State
    Status: Open

    Comments: In a letter dated March 31, 2017, State reported that it would be expanding its evaluation policy into the new Program Design and Performance Management Policy for Programs, Projects, and Processes, expected to be in place by summer 2017. State reported that it would add a requirement for dissemination plans to the new policy. GAO will review the updated policy when it is released for its responsiveness to our recommendation.
    Recommendation: To better ensure that the evaluation findings reach their intended audiences and are available to facilitate incorporating lessons learned into future program design or budget decisions, the Secretary of Agriculture should implement guidance and procedures for making FAS evaluations available online and searchable on a single website that can be accessed by the general public.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Gretta L. Goodwin
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To ensure that the Capitol Police Board's current and any new approaches help enhance accountability, transparency, and effective external communication with its stakeholders, the Board should revise its Manual of Procedures to fully incorporate each of the leading practices for internal control and governance standards discussed in this report. In so doing, the Board should engage stakeholders in the revision process, such as by soliciting their input on any non-statutory changes that could particularly address the concerns stakeholders have raised, and incorporating their views as appropriate. If, in making revisions to its Manual, the Board determines that statutory changes may be helpful to enhance Board operations, then the Board should also engage with stakeholders on such proposed changes.

    Agency: Capitol Police Board
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Diana Maurer
    Phone: (202) 512-8777

    2 open recommendations
    Recommendation: To better ensure grantees' compliance with the Drug-Free Communities Support Program's statutory requirements and to strengthen monitoring of grantee activities, SAMHSA should develop an action plan with time frames for addressing any deficiencies it finds through its reviews and making systemic changes to mitigate deficiencies on a prospective basis to strengthen the grant monitoring process.

    Agency: Department of Health and Human Services: Public Health Service: Substance Abuse and Mental Health Services Administration
    Status: Open

    Comments: As of April 2017, according to the Department of Health and Human Services, SAMHSA is currently in the process of implementing routine audits of all its grant files. SAMHSA will also conduct an audit specifically of DFC files to ensure compliance by the end of summer 2017. Additionally, SAMHSA will offer regular training to government project officers (GPO) on grant report requirements and will ensure DFC GPO participation. Finally, SAMHSA is actively implementing the Grants Enterprise Management System to streamline the grants management process and make the process for maintaining grant files automated. By the end of fall 2017, all newly awarded DFC grants will be in this system. By the end of fall 2018, all active DFC grants will utilize this system.
    Recommendation: To better ensure grantees' compliance with the Drug-Free Communities Support Program's statutory requirements and to strengthen monitoring of grantee activities, SAMHSA should develop and implement a method for ensuring that the grantee status reports it provides to ONDCP are complete and accurate.

    Agency: Department of Health and Human Services: Public Health Service: Substance Abuse and Mental Health Services Administration
    Status: Open

    Comments: As of April 2017, according to the Department of Health and Human Services, SAMHSA will develop a plan to ensure complete and accurate information is provided to ONDCP by the end of summer 2017.
    Director: Zina D. Merritt
    Phone: (202) 512-5257

    3 open recommendations
    Recommendation: The Deputy Secretary of Defense, in his capacity as the CMO and as part of DOD's strategic planning process, should define a role for the military department CMOs or DCMOs in developing department-wide goals and objectives for business transformation.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Deputy Secretary of Defense, in his capacity as the CMO and as part of DOD's strategic planning process, should coordinate with the military department CMOs or DCMOs to align the military departments' goals and objectives for business transformation with department-wide goals and objectives, including in DOD's Agency Strategic Plan.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Deputy Secretary of Defense, in his capacity as the CMO and in coordination with the DOD DCMO, should take action, as appropriate and necessary, to improve the monitoring of the military departments' performance on business transformation efforts. This could be done by revising the Defense Business Council's charter to make the council responsible for monitoring such performance to reflect the responsibilities of the DOD DCMO to monitor performance across the entire department.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: J. Alfredo Gómez
    Phone: (202) 512-3841

    6 open recommendations
    Recommendation: The EPA Administrator should direct the Office of Grants and Debarment (OGD) and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, to incorporate expanded search capability features, such as keyword searches, into its proposed web-based portal for collecting and accessing performance reports to improve their accessibility.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, EPA reiterated its agreement with this recommendation. EPA also stated that its vision for grants management includes having grant recipients submit performance reports and other information to the agency through a web-based portal. The portal would incorporate capabilities such as key word searches to allow for easier access to performance report information. However, the portal is a long-term initiative, subject to the agency's budget process, and dependent on the completion of the Next Generation Grants System, which the EPA expects to fully deploy in Fiscal Year 2018.
    Recommendation: The EPA Administrator should direct OGD and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, to identify grant programs where existing program-specific data reporting can meet EPA's performance reporting requirements for grants management purposes to reduce duplicative reporting by grantees.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, EPA reiterated its general agreement with this recommendation and stated it will work with recipient partners to identify where duplicative reporting can be reduced. However, EPA also noted that program-specific data cannot be relied upon to meet all grants management requirements, and performance reports often contain other information that allows Project Officers to monitor a recipient's progress. Further, EPA will need to consider the feasibility of expanding Project Officer access to certain program databases to enhance grant performance monitoring. EPA anticipates completing the process for identifying where duplicative reporting can be reduced by the end of FY 2017.
    Recommendation: The EPA Administrator should direct OGD and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, once EPA's new performance system is in place, to ensure that the Office of Water adopts software tools, as appropriate, to electronically transfer relevant data on program results from program-specific databases to EPA's national performance system.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, the EPA reiterated its general agreement with this recommendation and stated that it will apply it, where appropriate and cost effective, to program-specific databases, not only the Office of Water databases. EPA noted that not all data from program-specific databases may be appropriate for direct electronic transfer to the national performance system; some individual grant data may need to be analyzed before being rolled up into national data. Additionally, implementation of this recommendation will depend upon the agency's program offices modifying their databases to interface with the new performance system. Further, implementation of this recommendation is dependent upon completion of EPA's new performance system, currently under development; anticipated deployment is in FY 2017.
    Recommendation: The EPA Administrator should direct OGD and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, to clarify the factors project officers should consider when determining whether performance reports are consistent with EPA's environmental results directive.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, EPA reiterated its agreement with this recommendation and stated that it will make conforming changes to the implementation guidance for the Environmental Results Order (Directive) in FY 2017.
    Recommendation: The EPA Administrator should direct OGD and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, to expand aspects of EPA's policy for certain categorical grants, specifically, the call for an explicit reference to the planned results in grantees' work plans and their projected time frames for completion, to all grants.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, EPA reiterated its agreement with this recommendation and stated that it will make conforming changes to existing policy in FY 2017.
    Recommendation: The EPA Administrator should direct OGD and program and regional offices, as appropriate, as part of EPA's ongoing streamlining initiatives and the development of a grantee portal, to incorporate built-in data quality controls for performance reports into the planned web-based portal based on EPA's environmental results directive.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: In its 60 day response, EPA reiterated its general agreement with this recommendation. However, EPA emphasized that identifying and deploying appropriate data quality controls is a long-term effort subject to budgetary considerations, completion of the Next Generation Grants System, and extensive collaboration with internal and external stakeholders. Specifically, the report's vision for built-in data quality controls involves the use of electronic templates and reduced reliance on manual data entry--which would require standardized work plan and performance report formats subject to clearance by the Office of Management and Budget. Further, EPA noted that both grant recipients and EPA program offices generally have not supported standardizing the format of work plan and progress reports in the past. Accordingly, as a first step, EPA will seek feedback from the recipient and program office community. The agency will initiate that process in FY 2017.
    Director: Kimberly Gianopoulos
    Phone: (202) 512-8612

    3 open recommendations
    Recommendation: To improve CERC's performance monitoring, the Secretary of Energy should ensure that for CERC's second phase the program creates targets and tracks progress against those targets in order to measure program performance.

    Agency: Department of Energy
    Status: Open

    Comments: DOE concurred with GAO's recommendation and has taken steps to implement it since our report. For example, DOE created a standardized reporting template with performance measures for CERC partners to complete on a quarterly basis. DOE officials informed GAO that they are working to develop targets for those performance measures. We will continue to monitor DOE's progress in implementing this recommendation.
    Recommendation: To improve the agency's performance monitoring, the Director of the U.S. Trade and Development Agency should develop and make public annual targets for the agency's performance measures.

    Agency: U.S. Trade and Development Agency
    Status: Open

    Comments: USTDA concurred with GAO's recommendation and has taken steps to implement it since our report. For example, USTDA revised its fiscal year 2016 through 2018 strategic plan to include an annual performance target for one of its two performance measures: the value of exports generated for every program dollar. We will continue to monitor USTDA's progress in developing an annual performance target for its performance measure on procurements awarded to small U.S. businesses.
    Recommendation: To improve the East Asia Program's performance monitoring, the Director of the U.S. Trade and Development Agency should ensure that the East Asia Program sets targets for its performance measures and tracks progress against those measures.

    Agency: U.S. Trade and Development Agency
    Status: Open

    Comments: USTDA concurred with GAO's recommendation. As of October 2016, USTDA had planned to review its internal goals for the East Asia Program, and other regional programs, and to begin to track progress against those goals. We will continue to monitor USTDA's progress in implementing this recommendation.
    Director: Susan A. Fleming
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To strengthen FRA's grants management practices, the Secretary of Transportation should direct the FRA Administrator to enhance the process outlined in the Grants Manual to monitor project performance for future grants to include: (1) performance measures directly linked to project goals, and (2) fully incorporating timely and actionable information on grantee performance into FRA's review process to help determine whether current efforts are in line with the overall project goals.

    Agency: Department of Transportation
    Status: Open

    Comments: DOT agreed with this recommendation and stated that FRA will enhance the grants management manual content linking performance measures to project goals, and incorporating timely and actionable information on grant performance into monitoring and oversight activities. DOT stated FRA would complete these actions by June 30, 2017.
    Recommendation: To strengthen FRA's grants management practices, the Secretary of Transportation should direct the FRA Administrator to develop and provide written guidance to grantees to include FRA's expectations on the type of information grantees should provide, such as guidance specific to deliverables and milestones for each grant project.

    Agency: Department of Transportation
    Status: Open

    Comments: DOT agreed with this recommendation and stated that FRA will identify gaps in existing guidance and develop and disseminate revised guidance to grantees. DOT stated FRA would complete these actions by December 31, 2017.
    Recommendation: To strengthen FRA's grants management practices, the Secretary of Transportation should direct the FRA Administrator to analyze training needs and formalize a training plan for grantees and agency staff, which could include training on grant-specific procedures and policies.

    Agency: Department of Transportation
    Status: Open

    Comments: DOT agreed with this recommendation and FRA developed a revised formal training plan in March 2017. As of May 2017, we are reviewing this plan.
    Director: Melissa Emrey-Arras
    Phone: (617) 788-0534

    3 open recommendations
    Recommendation: To help address Education's strategic goal of providing superior customer service to borrowers, and to strengthen oversight of the Direct Loan program, the Secretary of Education should develop a minimum standard that specifies core call center operating hours to provide borrowers, including those on the West Coast, with improved access to servicers.

    Agency: Department of Education
    Status: Open

    Comments: The Department of Education agreed to establish core hours in the requirements for servicers to help borrowers access live customer service representatives. Education also noted that borrowers can use interactive voice response and web technology to access information from their servicers during periods when live operators are not available. While these are additional tools for borrowers, they do not replace the need for access to live representatives, and, as we note in the report, Education's customer satisfaction surveys of borrowers in 2014 and 2015 raised concerns about the usefulness of servicers' automated voice response systems. Establishing core call center hours in servicer requirements, if implemented as Education described, would meet the intent of the recommendation.
    Recommendation: To help address Education's strategic goal of providing superior customer service to borrowers, and to strengthen oversight of the Direct Loan program, the Secretary of Education should ensure the new unified borrower complaint tracking system includes comprehensive and comparable information on the nature and status of borrower complaints made to both Education and servicers, to allow Education to track trends and better manage the program to effectively meet borrower needs.

    Agency: Department of Education
    Status: Open

    Comments: Education reported that it will conduct communication and awareness campaigns to ensure borrowers know of the existence and purpose of the feedback system, which includes comprehensive and comparable information on the nature and status of borrower complaints about servicers. One of the communication channels used will be through the servicers. In addition, the agency reported that it will establish a common borrower experience and common branding in the requirements for the ongoing student loan servicing solicitation by, among other things, requiring the creation of a single web portal clearly labeled as representing the agency. Through that system, all borrowers will be ale to access information, make payments, apply for benefits and manage their accounts. When implemented, this new platform, in conjunction with FSA's Feedback System, will collect complaint information at FSA comprehensively.
    Recommendation: To help address Education's strategic goal of providing superior customer service to borrowers, and to strengthen oversight of the Direct Loan program, the Secretary of Education should evaluate and make needed adjustments to Direct Loan servicer performance metrics and compensation to improve assessment, including using baseline data, and alignment with Federal Student Aid's strategic goals aimed at superior customer service and program integrity, and to ensure that the assignment of new loans to servicers takes program compliance into account.

    Agency: Department of Education
    Status: Open

    Comments: Education stated that it would evaluate existing and alternative performance metrics and compensation strategies as part of the ongoing student loan servicing procurement. The agency noted that the results of this evaluation, along with information gleaned form other market research conducted in the context of the procurement and proposals submitted by prospective vendors, will be reflected in future servicing contracts.
    Director: David Gootnick
    Phone: (202) 512-3149

    1 open recommendations
    Recommendation: To improve USAID's ability to measure progress in achieving a quantitative reading goal in any future education strategy, the Acting USAID Administrator should ensure that the future strategy includes targets that will allow USAID to monitor interim progress toward its goal in comparison with planned performance.

    Agency: United States Agency for International Development
    Status: Open

    Comments: In written comments on the report, USAID agreed to implement GAO's recommendation. USAID told GAO in August 2015 that a new Education Strategy will continue to focus on primary grade reading through 2020. The current strategy was scheduled to end in December 2015. USAID noted that as it expands its body of knowledge surrounding achievements of current reading projects, it will be better able to set achievable project and country level targets and report interim progress toward the new strategy's aggregate primary grade reading goal. USAID announced on August 28, 2017 that it has extended the 2011-2015 Education Strategy until December 2017, to allow adequate time for development of a new strategy with "the full backing and ownership of the new Administration." This recommendation will be applicable once USAID establishes a new strategy with new targets. According to a USAID official, as of September 14, 2017, the current strategy remains extended through December 2017. We will continue to monitor this recommendation.
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    6 open recommendations
    Recommendation: To ensure that CBP's land mobile radio systems are functioning as intended in each location and are meeting user needs, the CBP Commissioner should develop a plan to monitor the performance of its deployed radio systems.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure the ICE TACCOM program is effectively managed, the Assistant Secretary of ICE should develop a program plan to ensure that the agency establishes the appropriate documentation of resource needs, program goals, and measures to monitor the performance of its deployed radio systems.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Immigration and Customs Enforcement
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve CBP training efforts, CBP Commissioner should develop and implement a plan to address any skills gaps for CBP agents and officers related to understanding the new digital radio systems and interagency radio use protocols.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve CBP training efforts, CBP Commissioner should develop a mechanism to verify that all Border Patrol and OFO radio users receive radio training.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve ICE training efforts, the Assistant Secretary of ICE should develop and implement a plan to address any skills gaps for ICE agents related to understanding the new digital radio systems and interagency radio use protocols.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Immigration and Customs Enforcement
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve ICE training efforts, the Assistant Secretary of ICE should develop a mechanism to verify that all ICE radio users receive radio training.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Immigration and Customs Enforcement
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mathew Scirè
    Phone: (202) 512-8678

    1 open recommendations
    Recommendation: To improve monitoring and oversight of Treasury's HAMP, the Secretary of the Treasury should conduct periodic evaluations using analytical methods, such as econometric modeling as appropriate, to help explain differences among MHA servicers in redefault rates that may inform its compliance reviews of individual servicers, identify areas of weaknesses and best practices, and determine the potential need for additional program policy changes.

    Agency: Department of the Treasury
    Status: Open

    Comments: Treasury put together a list of servicers with reporting anomalies that had been identified and sent them questionnaires asking them to explain the rationale behind using certain codes to report denials (denial codes) of applications for trial modifications. Treasury expects to have answers back by October 2015. Treasury's compliance agent has also added procedures for testing denial codes that servicers report. Although these are examples of analysis of overall denial rates, Treasury's actions do not address differences in individual MHA servicers' reasons for denial. Additionally, it is not clear whether Treasury plans to conduct periodic evaluations of differences in denial rates or how Treasury will use the information it gathers to identify areas of weaknesses and best practices and determine whether additional policy changes are needed. Thus, we continue to maintain that Treasury should take action to implement this recommendation.
    Director: Sherrill, Andrew
    Phone: (202) 512-7215

    1 open recommendations
    Recommendation: To enhance collaboration among the various entities involved in delivering employment services to military spouses and to better monitor the effectiveness of these services, the Secretary of Defense should consider incorporating key practices to sustain and enhance collaboration when developing and finalizing its spouse employment guidance, such as agreeing on roles and responsibilities and developing compatible policies and procedures.

    Agency: Department of Defense
    Status: Open

    Comments: DOD partially concurred with this recommendation. While DOD said it would incorporate collaboration practices as the Spouse Education and Career Opportunities (SECO) program matures, it has already taken initial action in this area. For example, DOD noted that it created the advisory group, as well as partnerships developed with various organizations. These are laudable efforts, however, they do not directly address the specifics of our recommendation to develop and finalize guidance for spouse employment programs. Incorporating key collaboration practices into the guidance that DOD is developing, such as agreeing on roles and responsibilities, would be beneficial. In September 2014, the agency reported that the Spouse Education and Career Opportunities (SECO) program drafted a DoD Instruction (DoDI) and Field Guide that outlines roles and responsibilities and establishes compatible policies and procedures across DoD and MSEP programs. These documents include coordination from the Spouse Ambassador Network (SAN). A SECO DoDI Working Group will be convened in FY15 to assist in policy development and coordination. The estimated date of completion for the SECO DoDI and Field Guide was originally December 2015 but DOD reported in 2016 that possible coordination through the Federal Register may delay final publication until early 2016. SECO drafted a SECO Performance Management Plan that documents all elements of the comprehensive, integrated SECO program, including SECO Processes (Programs and Services), SECO Outputs (Products), SECO Outcomes (Product Results), and SECO Impact Evaluation (Product Effectiveness targets and measures). Due to its comprehensive nature, this tool will be tested and further refined during FY15.