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    Subject Term: "Organizational transformation"

    5 publications with a total of 45 open recommendations including 2 priority recommendations
    Director: Brenda S. Farrell
    Phone: (202) 512-3604

    6 open recommendations
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to help DOD's sexual assault prevention and response program realize the full benefit of the data it collects on sexual assault incidents, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness, in collaboration with the Secretaries of the military services, to develop a plan for data-driven decision making to prioritize program efforts.

    Agency: Department of Defense
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to address challenges faced by male servicemembers as DOD continues to seek to transform its culture to address sexual assault, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness, in collaboration with the Secretaries of the military services, to develop clear goals with associated metrics to drive the changes needed to address sexual assaults of males and articulate these goals, for example in the department's next sexual assault prevention strategy.

    Agency: Department of Defense
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to address challenges faced by male servicemembers as DOD continues to seek to transform its culture to address sexual assault, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness, in collaboration with the Secretaries of the military services, to include information about the sexual victimization of males in communications to servicemembers that are used to raise awareness of sexual assault and the department's efforts to prevent and respond to it.

    Agency: Department of Defense
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to address challenges faced by male servicemembers as DOD continues to seek to transform its culture to address sexual assault, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness, in collaboration with the Secretaries of the military services, to revise sexual assault prevention and response training to more comprehensively and directly address the incidence of male servicemembers being sexually assaulted and how certain behavior and activities--like hazing--can constitute a sexual assault.

    Agency: Department of Defense
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to help ensure that all of DOD's medical and mental health providers are generally aware of any gender-specific needs of sexual assault victims, and that victims are provided the care that most effectively meets those needs, the Assistant Secretary of Defense for Health Affairs should, in collaboration with the services' Surgeons General, systematically evaluate the extent to which differences exist in the medical and mental health-care needs of male and female sexual assault victims, and the care regimen, if any, that will best meet those needs.

    Agency: Department of Defense: Office of the Assistant Secretary of Defense (Health Affairs)
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Recommendation: To improve DOD's ability to prevent sexual assaults of male servicemembers, to increase its responsiveness to male servicemembers who are sexually assaulted, and to help ensure that all of DOD's medical and mental health providers are generally aware of any gender-specific needs of sexual assault victims, and that victims are provided the care that most effectively meets those needs, the Assistant Secretary of Defense for Health Affairs should, in collaboration with the services' Surgeons General, develop and issue guidance for the department's medical and mental health providers--and other personnel, as appropriate--based on the results of this evaluation that delineates these gender-specific distinctions and the care regimen that is recommended to most effectively meet those needs.

    Agency: Department of Defense: Office of the Assistant Secretary of Defense (Health Affairs)
    Status: Open

    Comments: DOD was contacted on July 26, 2016 for an update on efforts to address this recommendation and responded that they are working on the report required by the NDAA on male victims of sexual assault and they believe that the report will, at a minimum, take some steps to address this recommendation. DOD also noted that the report required by the NDAA is due in the first quarter of FY 17 and that they will provide us with a copy once it has been approved. We will provide updated information when we confirm any actions the agency has taken in response to this recommendation.
    Director: Lepore, Brian J
    Phone: (202)512-4523

    3 open recommendations
    Recommendation: To enable DOD to achieve cost savings and efficiencies and to track its progress toward achieving these goals, the Secretary of Defense should direct the Deputy Under Secretary of Defense (Installations and Environment) to develop and implement a plan that provides measurable goals linked to achieving savings and efficiencies at the joint bases and provide guidance to the joint bases that directs them to identify opportunities for cost savings and efficiencies. DOD should at a minimum consider the items identified in its recommendation to the 2005 BRAC Commission as areas for possible savings and efficiencies, including (1) paring unnecessary management personnel, (2) consolidating and optimizing contract requirements, (3) establishing a single space management authority to achieve greater utilization of facilities, and (4) reducing the number of base support vehicles and equipment.

    Agency: Department of Defense
    Status: Open

    Comments: DOD did not concur with this recommendation. The department stated that its "patient" approach to cost savings is working, and that the senior joint base working group decided against savings targets because of the complexity involved in setting up the bases. As of October 2017, there had been no further action on this recommendation, according to an official of the Office of the Secretary of Defense's joint basing office.
    Recommendation: To improve DOD's ability to provide a common framework for the management and planning of support services at the joint bases, the Secretary of Defense should direct the Deputy Under Secretary of Defense (Installations and Environment) to direct the joint bases to compile a list of those common standards in all functional areas needing clarification and the reasons why they need to be clarified, including those standards still being provided or reported on according to service-specific standards rather than the common standard.

    Agency: Department of Defense
    Status: Open

    Comments: DOD partially concurred with this recommendation. It stated that the department already has a quarterly process to review its joint base common standards, and that reviewing all the standards simultaneously does not allow for the depth of analysis required to make sound decisions. An official from the joint basing office of the Office of the Secretary of Defense stated that DOD believes its current review and update process for the joint base common standards is effective and does not need to be changed. As of October 2017, there had been no further action on this recommendation, according to an official of the joint basing office.
    Recommendation: To improve DOD's ability to provide a common framework for the management and planning of support services at the joint bases, the Secretary of Defense should direct the Deputy Under Secretary of Defense (Installations and Environment) to amend the OSD joint standards review process to prioritize review and revision of those standards most in need of clarification within this list.

    Agency: Department of Defense
    Status: Open

    Comments: DOD partially concurred with his recommendation. The department stated that it already has a quarterly joint base common standards review process, and that reviewing all the standards simultaneously does not allow for the depth of analysis required to make sound decisions. In addition, it noted that the current process incorporates input from the Joint Base commanders, Intermediate Command Summit, and service headquarters. An official from the joint basing office of the Office of the Secretary of Defense stated that DOD believes its current review and update process for the joint base common standards is effective and does not need to be changed. As of October 2017, there had been no further action on this recommendation, according to an official of the Office of the Secretary of Defense's joint basing office.
    Director: Cha, Carol
    Phone: (202) 512-3000

    33 open recommendations
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture has not implemented this recommendation. In January 2017, the department provided an action plan that indicated it would address the recommendation by November 2017.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not implemented this recommendation. We reported in September 2012 that the department had established metrics to measure and report outcomes associated with its enterprise architecture program, such as information technology cost savings, but it had yet to establish a method (i.e. steps to be followed) for measuring such outcomes. In April 2017, a department liaison reported that the Office of the Chief Information Officer had developed an initial draft of an enterprise architecture value measurement plan. However, as of August 2017, the department had not demonstrated that the plan had been finalized.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not addressed our recommendation for either of the department's enterprise architectures we reviewed in 2012. With respect to the DOD enterprise architecture, we reported in 2012 that, according to officials, DOD's approach to establishing a method and metrics for measuring enterprise architecture strategic mission value (outcomes and benefits) would be accomplished through the development and publication of a DOD instruction and an enterprise architecture management plan. In particular, DOD's June 2012 draft instruction on enterprise architecture called for establishing metrics for assessing the effectiveness of the enterprise architecture to provide information that contributes to mission effectiveness and efficiency. In addition, the draft Enterprise Architecture Management Plan called for the development of metrics to assess the use of enterprise architecture, provided examples of potential metrics, including reduction in redundancies in DOD's portfolio, and called for the development of baseline and target threshold values for each selected metric. The plan also stated that the DOD CIO and architecture organization were to determine the final set of metrics and threshold values based on the resources available to assess the metrics. However, according to a March 2016 memo from the Deputy Chief Information Officer for Information Enterprise to the DOD Inspector General, the department no longer planned to publish an instruction related to enterprise architecture and considered our recommendation closed. The memo also described structures and processes for developing, managing, and applying DOD's architecture that it said fulfilled what would have been the intent of a DOD instruction on enterprise architecture, including governance, requirements, acquisition, portfolio management, and budgeting. However, the memo did not discuss measuring architecture outcomes. With respect to its business enterprise architecture, in August 2016, the department stated that it did not have a systematic methodology for measuring the business value of its business enterprise architecture. Department officials noted that our July 2015 report "DOD Business Systems Modernization: Additional Action Needed to Achieve Intended Outcomes" (GAO-15-627) concluded that the business enterprise architecture has yielded limited value. The officials stated that internal department management assessments and component feedback supported these determinations. The department also stated that it used our report as a key method for measuring enterprise architecture outcomes and is acting on the results. Specifically, the department stated that senior management has directed changes to the department's Business Enterprise Architecture program. However, as of August 2017, the department had not provided documentation indicating that it planned to establish an approach for measuring business enterprise architecture outcomes. We will continue to follow up on the department's efforts to address this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Defense: Department of the Air Force
    Status: Open

    Comments: As of August 2017, the Department of the Air Force had not implemented this recommendation. As of September 2016, the department reported architecture-related outcomes, to top agency officials, including the numbers of defense business systems decommissioned. However, the department did not demonstrate that it had established an approach, including metrics and a documented method, to measure enterprise architecture outcomes. We will continue to monitor the Air Force's efforts to implement this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Defense: Department of the Navy
    Status: Open

    Comments: The Department of the Navy has partially implemented this recommendation. Specifically, the department demonstrated that it had established a metric to measure the percentage of server-based systems and applications that are virtualized annually. However, the department has yet to demonstrate that it documented the steps to be followed for measuring this virtualization. In October 2015, Navy developed a plan of actions and milestones to address elements in GAO's Enterprise Architecture Management Maturity Framework, including the element focused on measuring and reporting enterprise architecture outcomes, by September 2017. We will continue to monitor the Navy's efforts to implement this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Defense: Department of the Army
    Status: Open

    Comments: The Department of the Army has taken steps to address this recommendation, but much more remains to be done. Specifically, since we reported in September 2012 that one of the department's three segment architectures had established a metric and a method to measure architecture outcomes, one of the remaining segments had established metrics, but it had not documented the steps to measure the metrics. The other remaining segment had yet to establish metrics and a method to measure architecture outcomes. Specifically, in December 2013, the Generating Force segment (now known as the Business Mission Area) developed an Army Business Management Strategy, which included metrics to measure the number of business systems retired over five years and cost savings and avoidance through use of the Army's business enterprise architecture. However, the department had not demonstrated that it had documented the steps to measure the metrics. In addition, the Operating Force segment has not demonstrated that it had established metrics and a method to measure architecture outcomes. In September 2015, the Army developed a plan of actions and milestones to address elements of GAO's Enterprise Architecture Management Maturity Framework, including the element focused on measuring and reporting enterprise architecture outcomes, by September 2017. We will continue to monitor the Army's efforts to implement this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Energy
    Status: Open

    Comments: The Department of Energy has not implemented our recommendation. In March 2017, the department's Office of the Chief Information Officer reported that the department was evaluating actions to better integrate enterprise architecture practices into the department's information technology strategic planning, capital planning and investment control, and program management processes. The Office of the Chief Information Officer further reported that the department expected to develop a plan to measure and report architecture outcomes by the end of fiscal year 2017.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice has not taken sufficient steps to implement our recommendation. In June 2014, the department established metrics associated with the department's enterprise architecture (e.g., cost savings/avoidance gained through consolidated systems). However, as of August 2017, the department had not provided evidence that it had documented a method for measuring the metrics, or that it plans to do so. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor has not implemented this recommendation. In July 2017, the department stated that, by the end of fiscal year 2018, it would include the adoption and implementation of measurable enterprise architecture outcomes as part of upcoming information technology strategic planning efforts. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of the Treasury
    Status: Open

    Comments: As of August 2017, the Department of the Treasury had not implemented our recommendation. We reported in September 2012 that the department had established enterprise architecture metrics, but that it had not established a methodology for measuring its architecture outcomes. In June 2016, the department reported that it did not plan to establish an approach to measure architecture outcomes. Specifically, the department stated that it measured cost, schedule, and operational outcomes, but it did not attribute these measures to any practice, such as architecture. Nonetheless, we continue to believe that it is important to measure the value of its enterprise architecture and we will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has yet to implement this recommendation. In June 2017, the department's Information Resource Management GAO liaison stated that the department was in the process of developing an enterprise architecture plan. According to the liaison, the plan is to include a structured approach to capturing, evaluating, and assessing relevant performance related data. The liaison also that the target completion date for the plan is June 2018.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: As of August 2017, the Environmental Protection Agency had not implemented this recommendation and did not have a specific plan to do so. In March 2014, the agency submitted its Enterprise Roadmap to the Office of Management and Budget, which included metrics associated with potential outcomes related to its enterprise architecture efforts, such as cost savings gained from consolidating and sharing services. However, the agency had not established steps to be followed for measuring architecture outcomes. More recently, according to its May 2015 Enterprise Roadmap, the agency no longer planned to measure architecture-related outcomes. We will continue to monitor the agency's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has taken steps to implement this recommendation, but more remains to be done. In December 2013, NASA issued Enterprise Architecture Procedures, which stated that key enterprise architecture metrics, such as cost savings and reduction of duplication, would be established. The procedures also stated that NASA's Chief Architect was to work with internal and external stakeholders to develop and mature metrics that provide information on enterprise architecture benefits and clearly illustrate progress or deficiencies in key areas. In January 2017, an official from NASA's Office of the Chief Information Officer described steps that NASA was taking to establish an approach for measuring architecture outcomes. However, as of August 2017, NASA had not demonstrated that it has documented a method and metrics for measuring outcomes.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: National Science Foundation
    Status: Open

    Comments: As of March 2017, the National Science Foundation had not implemented this recommendation. The agency stated that it is committed to measuring and reporting enterprise architecture results and outcomes and that it continues to adopt the Office of Management and Budget's recommended approach to enterprise architecture measurement. However, the agency did not provide supporting documentation. We will continue to monitor its efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Small Business Administration
    Status: Open

    Comments: The Small Business Administration (SBA) has not implemented our recommendation or established a plan to do so. In April 2014 and May 2015, SBA submitted to the Office of Management and Budget its Enterprise Roadmap, which included metrics associated with the agency's enterprise architecture, such as cost savings gained from consolidating systems. However, as of August 2017, the agency had yet to document the steps to be followed for measuring architecture outcomes. In July 2016, a Program Manager from the SBA Office of Congressional and Legislative Affairs stated that, going forward, progress for the SBA enterprise architecture program was expected to be limited because of limited labor resources. Nevertheless, we will continue to monitor the agency's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should fully establish an approach for measuring enterprise architecture outcomes, including a documented method (i.e., steps to be followed) and metrics that are measurable, meaningful, repeatable, consistent, actionable, and aligned with the agency's enterprise architecture's strategic goals and intended purpose.

    Agency: Office of Personnel Management
    Status: Open

    Comments: The Office of Personnel Management has not implemented this recommendation. In September 2016, the agency's Office of Internal Oversight and Compliance reported that it planned to develop an enterprise architecture strategic plan in the third quarter of fiscal year 2017. The plan was to include application rationalization metrics and a method for measurement. However, as of August 2017, the agency had not demonstrated that it had addressed the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture has not yet implemented this recommendation. In January 2017, the department provided its action plan to address the recommendation by November 2017.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not implemented this recommendation. In November 2012, the department reported architecture outcomes, such as information technology cost savings, to top agency officials. However, the department has not reported architecture outcomes again to top agency officials or to the Office of Management and Budget. In April 2017, a department liaison reported that the Office of the Chief Information Officer had developed an initial draft enterprise architecture value measurement plan, which the department expected to complete by May 2017. In addition, the official reported that the department was in the process of developing a communication plan, by May 2017, to brief executive leadership on architecture value measurement on a regular basis. However, as of August 2017, the department had not demonstrated that these plans had been finalized.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense (DOD) had not implemented this recommendation for either of the department's enterprise architectures we reviewed in 2012. With respect to the DOD enterprise architecture, the department had not measured and reported architecture outcomes and benefits. We reported in 2012 that, according to DOD officials, the implementation of an instruction on enterprise architecture and an enterprise architecture management plan would allow the benefits of architecture to be measured and reported. However, according to a March 2016 memo from the Deputy Chief Information Officer for Information Enterprise to the DOD Inspector General, the department no longer planned to publish an instruction related to enterprise architecture and considered our recommendation closed. The memo also described structures and processes for developing, managing, and applying DOD's architecture, including governance, requirements, acquisition, portfolio management, and budgeting. However, the memo did not discuss measuring and reporting enterprise architecture outcomes. With respect to its business enterprise architecture, in August 2016, the department stated that it did not have a systematic methodology for measuring the business value of its business enterprise architecture. Department officials further stated that our July 2015 report "DOD Business Systems Modernization: Additional Action Needed to Achieve Intended Outcomes" (GAO-15-627) concluded that the business enterprise architecture had yielded limited value. As a result of our report, the department stated that senior management had directed changes to the department's Business Enterprise Architecture program. However, as of August 2017, the department had not provided documentation indicating that it planned to establish an approach for measuring and reporting business enterprise architecture outcomes. We will continue to follow up on the department's efforts to address this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Defense: Department of the Navy
    Status: Open

    Comments: The Department of the Navy has not implemented this recommendation. Specifically, the department has not demonstrated that it has measured and reported enterprise architecture outcomes and benefits to top agency officials. In October 2015, the department developed a plan of actions and milestones to address elements in GAO's Enterprise Architecture Management Maturity Framework, including the element focused on measuring and reporting enterprise architecture results and outcomes by September 2017. We will continue to monitor the Navy's efforts to implement this recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Energy
    Status: Open

    Comments: The Department of Energy has not yet implemented the recommendation. In March 2017, the department's Office of the Chief Information Officer reported that the department is evaluating actions to better integrate enterprise architecture practices into the department's information technology strategic planning, capital planning and investment control, and program management processes. The Office of the Chief Information Officer also reported that the department expects to develop a plan to measure and report architecture outcomes by the end of fiscal year 2017 and to have routine measures and reporting in place during fiscal year 2018.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice has not sufficiently implemented our recommendation. Although the department reported cost savings through use of its enterprise architecture, as of August 2017, it has not provided documentation to support that the cost savings have been reliably measured.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor has not implemented this recommendation. In July 2017, the department stated that it planned to include, by the end of fiscal year 2018, the adoption and implementation of measurable enterprise architecture outcomes as part of upcoming information technology strategic planning efforts. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of the Treasury
    Status: Open

    Comments: As of August 2017, the Department of the Treasury had not measured and reported enterprise architecture outcomes in accordance with our recommendation. Moreover, in June 2016, the department reported that it does not plan to do so. In September 2012, we reported that the department had reported architecture outcomes; however the metrics had not been periodically measured and reported. Subsequently, in its February 2014 Information Technology Enterprise Roadmap, the department reported a reduction in infrastructure spending as a percentage of its information technology budget from fiscal year 2010 through fiscal year 2013 and attributed the results to enterprise architecture. However, the department did not demonstrate that it had reliably measured the outcome. Specifically, it did not provide supporting documentation. In June 2016, the department reported that it did not plan to establish an approach to measure and report architecture outcomes. Nonetheless, we continue to believe our recommendation is warranted and will monitor the department's efforts to implement it.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: The Department of Veterans Affairs has not implemented this recommendation. In July 2017, the department stated that in the fall of 2016, the Chief Information Officer instituted a new information technology governance framework and established the Architecture Board that is responsible for overseeing all aspects of the department's architecture. According to the department, as of July 2017, the board was formulating enterprise architecture priorities, including the measurement and reporting of architecture outcomes and benefits. The department anticipated that priority enterprise architecture measures and reporting requirements would be established by the end of fiscal year 2017, and that actual reporting to the board will begin by December 2017.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not implemented our recommendation. According to the department's Information Resource Management GAO liaison, the department will complete an updated enterprise architecture plan and establish desired performance outcomes by December 2017.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency has not implemented this recommendation. In March 2014, the agency submitted to the Office of Management and Budget its Enterprise Roadmap, which identified outcomes associated with its enterprise architecture efforts. For example, the agency reported cost savings achieved in fiscal year 2013 related to consolidating and sharing services. However, the agency did not demonstrate that it reliably measured the outcome (i.e., it did not provide supporting documentation). More recently, according to its May 2015 Enterprise Roadmap, the agency no longer planned to measure architecture-related outcomes. As of August 2017, the agency had not demonstrated that it had taken additional actions to address this recommendation. Nonetheless, we continue to believe that it is important that the agency measure the value of its enterprise architecture and will monitor its efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not implemented this recommendation. In February 2017, the agency reported that enterprise architecture performance outcomes were being refined for incorporation into its 2017 Information Resource Management Strategic Plan. However, as of August 2017, NASA had not demonstrated that it has measured and reported architecture outcomes.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: National Science Foundation
    Status: Open

    Comments: As of March 2017, the National Science Foundation had not implemented this recommendation. The agency stated that it is committed to measuring and reporting enterprise architecture results and outcomes and that it continues to adopt the Office of Management and Budget's recommended approach to enterprise architecture measurement. However, the agency did not provide supporting documentation. We will continue to monitor its efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Small Business Administration
    Status: Open

    Comments: As of August 2017, the Small Business Administration had not implemented this recommendation. Specifically, it had not demonstrated that it has measured architecture outcomes. In July 2016, the agency reported that, going forward, desired progress for its enterprise architecture program was expected to be limited because of limited labor resources. Nevertheless, we will continue to monitor the agency's efforts to implement the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Agriculture, the Air Force, the Army, Commerce, Defense, Education, Energy, Homeland Security, the Interior, Labor, the Navy, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and Small Business Administration; the Commissioners of the Nuclear Regulatory Commission and Social Security Administration; and the Directors of the National Science Foundation and the Office of Personnel Management should periodically measure and report enterprise architecture outcomes and benefits to top agency officials (i.e., executives with authority to commit resources or make changes to the program) and to OMB.

    Agency: Office of Personnel Management
    Status: Open

    Comments: The Office of Personnel Management (OPM) has not implemented this recommendation. In September 2016, OPM's Office of Internal Oversight and Compliance reported that the agency planned to develop an enterprise architecture strategic plan in the third quarter of fiscal year 2017, which was to include measuring and reporting application rationalization metrics to OPM senior executives and the Office of Management and Budget. However, as of August 2017, the agency had not demonstrated that it had addressed the recommendation.
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, the Secretaries of the Departments of Health and Human Services and Housing and Urban Development should ensure that enterprise architecture outcomes are periodically measured and reported to top agency officials.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services has not implemented this recommendation, or provided a plan to do so. As of August 2017, it had not demonstrated that it had measured architecture metrics that it had established in its April 2014 Enterprise Roadmap. We will continue to monitor the department's efforts to implement the recommendation
    Recommendation: To enhance federal agencies' ability to realize enterprise architecture benefits, and to assist agencies in measuring and reporting outcomes achieved through enterprise architecture, the Director of OMB should ensure that the planned December 2012 guidance for enterprise architecture value measurement and reporting includes (1) sufficient details on the method and metrics that agencies could use to measure their architecture program's value and (2) a requirement for agencies to include in their April 2013 enterprise roadmap submissions a measurement method (i.e., steps to be followed) and metrics, and report on the outcomes and benefits achieved through enterprise architecture.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of July 2017, the Office of Management and Budget (OMB) had not fully addressed our recommendation. In March 2013, the office required agencies to submit annually an Enterprise Roadmap, which was to include an appendix on enterprise architecture outcomes. To prepare the appendix, the office provided agencies with a template to document architecture metrics and measurement methods. The template included examples of outcome metrics and a field where agencies were to document measurement methods. However, OMB did not provide details on the methods that agencies could use to measure architecture outcomes or require that agencies include the steps to be followed for measuring outcomes. Furthermore, as of July 2016, OMB no longer required agencies to submit a report of enterprise architecture outcomes. According to OMB's Integrated Data Collection guidance, the Office of the Federal Chief Information Officer reviewed the information requested from agencies and reduced it in an effort to reduce the reporting burden on agencies. Nonetheless, we continue to believe that it is important that OMB assist agencies in measuring outcomes achieved through enterprise architecture and require that outcomes be reported, in order to enhance agencies' ability to realize enterprise architecture benefits.
    Director: Pickup, Sharon L
    Phone: 202-512-9619

    1 open recommendations
    Recommendation: To develop a fully integrated management approach to guide virtual training efforts and investments, the Secretary of Defense should direct the Secretary of the Air Force to develop an overarching strategy to align goals and funding for virtual training efforts across all Air Force major commands. This strategy should at a minimum contain elements such as results-oriented goals, performance measures, and a determination of resources needed to achieve stated goals. In addition, this strategy should show clear linkages between existing and planned initiatives and goals.

    Agency: Department of Defense
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Goldenkoff, Robert N
    Phone: (202)512-3000

    2 open recommendations
    including 2 priority recommendations
    Recommendation: To improve the Bureau's process of organizational transformation, long-term planning, and strategic workforce planning for the 2020 Census, and thus better position the Bureau to carry out a cost-effective decennial census, the Secretary of Commerce should require the Under Secretary for Economic Affairs who oversees the Economics and Statistics Administration, as well as the Director of the U.S. Census Bureau to, in order to ensure prioritization and timely completion of all necessary research and testing efforts, as well as timely transition to later 2020 Census phases, develop and implement a long-term planning schedule that includes key milestones and deadlines, including (1) deadlines for decisions that directly affect activity in later 2020 Census phases; (2) a schedule for creating, revising, or updating governance, program management, and system engineering and architecture plans to be used in later 2020 Census phases beyond research and testing; and (3) expected times of delivery for Bureau-wide enterprise tools, processes, and standards that 2020 Census planning would be expected to use.

    Agency: Department of Commerce
    Status: Open
    Priority recommendation

    Comments: Commerce agreed with this recommendation. Bureau officials released an operational plan in November 2015, including a high-level timeline for much of the remaining activity, but final schedules of delivery for Bureau-wide enterprise tools, processes, and standards are being revised and are not yet complete. In June 2016, officials announced that the Bureau would finalize its updated schedule in July 2016. To fully implement this recommendation, the Bureau needs to finalize program management and other governance documents applicable to the current and later phases of the decennial lifecycle, as well as finalizing schedules for delivery of Bureau-wide enterprise tools, processes, and standards. As of July 2017, Bureau officials reported they were working to provide artifacts they believe may address this recommendation.
    Recommendation: To improve the Bureau's process of organizational transformation, long-term planning, and strategic workforce planning for the 2020 Census, and thus better position the Bureau to carry out a cost-effective decennial census, the Secretary of Commerce should require the Under Secretary for Economic Affairs who oversees the Economics and Statistics Administration, as well as the Director of the U.S. Census Bureau to, in order to improve the Bureau's process for following up on Bureau and oversight agencies' recommendations to improve the 2020 Census, (1) assess the status of recommendation follow-up at regular intervals, such as every 12 months; and (2) periodically report on the status of recommendation follow-up--such as on the Bureau's intranet or Internet pages.

    Agency: Department of Commerce
    Status: Open
    Priority recommendation

    Comments: Commerce agreed with this recommendation. The Bureau assigns outstanding recommendations from GAO and others within the Bureau's knowledge management database to various leads, such as specific 2020 Census research and testing project teams. The Bureau regularly collates status updates on our open recommendations as well as the Office of Inspector General for reporting to department officials. The Bureau has begun quarterly meetings with us to discuss open GAO recommendations. When the status of its own internal recommendations -- such as from evaluations of its earlier tests -- is more visible inside and outside the Bureau, the Bureau's knowledge management will be better positioned to help the Bureau achieve goals of a cost-effective census. To fully implement this recommendation, the Bureau needs to implement mechanisms to capture lessons learned from its ongoing research and testing experience for recommendations in its database, and periodically report on the status of all open recommendations. As of July 2017, the Bureau is actively collecting artifacts, but has not yet provided evidence of either regular or open reporting on the status of other recommendations, such as from its own prior evaluations, ongoing tests, or the National Academy of Sciences.