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    Results:

    Subject Term: "Internet protocol"

    3 publications with a total of 6 open recommendations
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To strengthen FCC's data collection efforts, the Chairman of FCC should develop a strategy to gather additional information on the IP transition to assess the transition's potential effects on public safety and consumers.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC stated it will continue to use its existing strategy to obtain data necessary to ensure that core values remain intact through the tech transitions with present resource commitment levels. FCC plans to dedicate resources toward upgrading FCC systems and software to better use "big-data" capabilities.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To improve performance management of the Telecommunications Relay Service, the Chairman of the Federal Communications Commission should develop specific performance goals and measures for the TRS program. FCC should establish goals that would guide its efforts on major program dimensions--for example, consider goals and performance measures related to, but not limited to, service quality or competition among providers.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Recommendation: To improve performance management of the Telecommunications Relay Service, following the establishment of TRS's performance goals, the Chairman of the Federal Communications Commission should conduct a robust risk assessment that can help FCC design a comprehensive internal-control system.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Recommendation: To improve performance management of the Telecommunications Relay Service, the Chairman of the Federal Communications Commission should improve FCC's communication of TRS rules and procedures to the community of individuals who are deaf, hard of hearing, or have speech disabilities and the companies providing TRS services through the creation and dissemination of a handbook, program manual, or other consolidation of TRS rules and procedures.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Director: Cha, Carol R
    Phone: (202) 512-4456

    2 open recommendations
    Recommendation: To improve planning and execution of the next telecommunications transition, the Administrator of General Services, in coordination with the Office of Personnel Management, should examine potential government-wide telecommunications expertise shortfalls and use the study to shape the NS2020 strategic approach.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) has not addressed this recommendation. In June 2014, the agency reported that it had coordinated with OPM to incorporate key objectives in its NS2020 strategy to address and mitigate challenges with regards to government-wide expertise needed to execute the NS2020 program. However, as of May 2017, GSA had not demonstrated that it had studied potential government-wide telecommunications expertise shortfalls or used the study to shape the NS2020 strategic approach.
    Recommendation: To improve planning and execution of the next telecommunications transition, the Administrator of General Services should ensure that the lessons are applied, based on priority and available resources, to the next transition strategy.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration has not implemented this recommendation but has taken steps to address it. In April 2014, the agency developed a strategy for transitioning to the next telecommunications contract vehicle. The strategy described the lessons learned that contributed to the delay in the prior transition and identified approaches the agency planned to take to apply the lessons learned. For example, it identified high level plans for addressing the need for improved management of the complex acquisition process and the need for technical and contracting telecommunications expertise across the government. As of August 2016, GSA had prioritized the lessons learned and considered the resources needed to apply them. However, as of May 2017, the agency had not demonstrated that it had ensured that the lessons were applied, based on priority and available resources, to the next transition strategy. We will continue to monitor GSA's efforts to implement the recommendation.