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    Subject Term: "Government operations"

    5 publications with a total of 28 open recommendations
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To improve the transparency of public reporting on CAP goal progress, the Director of OMB should, working with the PIC, report on Performance.gov the actions that CAP goal teams are taking, or plan to take, to develop performance measures and quarterly targets.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: We reviewed selected CAP goals quarterly performance information on the Performance.Gov website as of Q4 of FY 2016, which updates the status of the CAP goals through September 2016. Some of the selected CAP goals have updated and new performance measures, but it was not clear the extent to which CAP goal teams included information on the actions they are taking to develop such measures, consistent with our recommendation. We contacted OMB in June 2017 on the current status of this recommendation. We will provide an update to its status once OMB responds to our request.
    Director: Steve D. Morris
    Phone: (202) 512-3841

    6 open recommendations
    Recommendation: To strengthen USDA's ability to better manage and monitor the progress of the Blueprint, including efforts to streamline and improve administrative services, the Secretary of Agriculture should direct the Assistant Secretary for Administration to develop a complete list identifying all of the Blueprint efforts under way and document key information needed to monitor their progress, such as status of implementation, time frames for completion, and related performance measures.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Recommendation: To strengthen USDA's ability to better manage and monitor the progress of the Blueprint, including efforts to streamline and improve administrative services, the Secretary of Agriculture should direct the Assistant Secretary for Administration to reexamine the adequacy of the staff and budget resources committed to the day-to-day management of the Blueprint, and further leverage existing departmental resources as needed.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Recommendation: To improve USDA's efforts to identify and track the benefits of the Blueprint, the Secretary of Agriculture should direct the Assistant Secretary for Administration to document the methodologies used to calculate any savings claimed for the Blueprint effort to ensure any such estimate is based on quality information.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Recommendation: To improve USDA's efforts to identify and track the benefits of the Blueprint, the Secretary of Agriculture should direct the Chief Financial Officer to develop a cost-effective method, using existing data systems, to collect and track USDA's spending on administrative services to identify baseline spending and target areas for future cost savings.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Recommendation: To improve USDA's efforts to identify and track the benefits of the Blueprint, the Secretary of Agriculture should direct the Assistant Secretary for Administration to systematically identify and track nonfinancial benefits from USDA's Blueprint efforts to better gauge the Blueprint's progress and more fully report its results.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Recommendation: To enhance USDA's efforts to share lessons learned from the Blueprint, the Secretary of Agriculture should direct the Assistant Secretary for Administration to maintain and promote existing web-based collaboration tools, including keeping information in these tools current, for agencies and staff offices to report their experiences and lessons learned from their Blueprint efforts to help strengthen internal information sharing and inform future efforts.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested an update from the coordinator for USDA's Blueprint for Stronger Service on USDA's actions, if any, to implement this recommendation.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    7 open recommendations
    Recommendation: To help improve the accuracy of Drive-thru data to allow agencies to better manage their leased-vehicle fleet data, the Administrator of GSA should evaluate the 9,999-mile/month electronic safeguard for Drive-thru odometer readings to determine if a lower threshold could improve the accuracy of customer data and adjust this safeguard accordingly.

    Agency: General Services Administration
    Status: Open

    Comments: In January 2017, GSA reported that it had examined the reported monthly miles for all GSA Fleet leased vehicles for fiscal years 2015 and 2016. Analysis showed that there are a number of vehicles that consistently report mileage between 5,000-9,999 miles per month and that changing the threshold to 7,999 would require an average of 226 customers per month to override the electronic safeguard. GSA will not change the safeguard but will add a warning message when the monthly mileage exceeds 4,999 per month and is more than 3 times the vehicle's monthly average.
    Recommendation: To provide better assurance that Fleet Service Representatives (FSR) are having conversations with leasing customers about utilization in accordance with GSA expectations, the Administrator of GSA should develop a mechanism to help ensure that these conversations occur.

    Agency: General Services Administration
    Status: Open

    Comments: In January 2017, GSA stated that it had reviewed the Customer Visit Checklist which FSRs use, and had codified a checklist to be used for all visits between FSRs and GSA Fleet customers. GSA provided GAO with a copy of the revised checklist. The new checklist includes a requirement to discuss vehicle utililization and the need to "right-size" a vehicle fleet.
    Recommendation: To help strengthen the leased-vehicle justification processes across federal agencies, the Administrator of GSA should examine the Federal Property Management Regulations to determine if these regulations should be amended to require that vehicle justifications are clearly documented and readily available, and adjust them accordingly.

    Agency: General Services Administration
    Status: Open

    Comments: In March 2017, GSA reported that it had reviewed the Federal Property Management Regulations and determined that the section that relates to vehicle utilization (101-39.301) needs to be rewritten. GSA will draft a rewritten section of the FPMR. The draft will then undergo further a public review and comment period.
    Recommendation: To improve the justification process, the Secretary of the Department of Defense should direct the Secretary of the Air Force to modify the current process to ensure that each leased vehicle in the agency's fleet meets the agency's utilization criteria or has readily available justification documentation.

    Agency: Department of Defense
    Status: Open

    Comments: In March 2017, DOD provided GAO with a copy of a DOD memo that requires vehicles to meet utilization criteria or to have justifications electronic format or in hard copy with other vehicle information.
    Recommendation: To improve their justification process, the Secretary of the Department of Veterans Affairs should direct the Under Secretary for Health to modify the current process to ensure that each leased vehicle in the agency's fleet meets the agency's utilization criteria or has readily available justification documentation.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of March 2017, VA stated that they were still working to address these recommendations.
    Recommendation: To facilitate the elimination of unnecessary vehicles, the Secretary of the Department of the Interior should direct the NPS Director to take corrective action to address each leased vehicle that has not met the agency's utilization criteria or passed the justification process. This corrective action could include (1) reassigning vehicles within the agency to ensure they are utilized or (2) returning vehicles to GSA.

    Agency: Department of the Interior
    Status: Open

    Comments: In June 2016, DOI provided documentation of steps it has taken to ensure vehicles have utilization or justification documentation as well as documentation of corrective action taken to address vehicles that have not passed these processes.
    Recommendation: To facilitate the elimination of unnecessary vehicles, the Secretary of the Department of Veterans Affairs should direct the Under Secretary for Health to take corrective action to address each leased vehicle that has not met the agency's utilization criteria or passed the justification process. This corrective action could include (1) reassigning vehicles within the agency to ensure they are utilized or (2) returning vehicles to GSA.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: As of March 2017, VA was in the process of working with GSA to ensure that VA's new fleet management system could produce reports on utilization. VA is also in the process of amending its current fleet policy to reflect utilization criteria.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    9 open recommendations
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Agriculture
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of Agriculture's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Defense
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of Defense's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of the Interior
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor the Department of the Interior's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Homeland Security, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by working with OMB to describe on Performance.gov how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Labor
    Status: Open

    Comments: Labor officials informed us that they had planned to address this recommendation by using a data quality self-assessment pilot they had conducted with component agencies that support Labor's priority goals. Labor had described its plans for this pilot in its fiscal year 2015 performance report and a link is provided from Performance.gov to agencies' performance plans and reports. Labor officials told us they described the results of this pilot in their draft fiscal year 2016 performance report, but according to Labor officials were advised by Office of Management and Budget (OMB) staff to deemphasize the priority goals and thus they dropped this section from the published performance report. On June 15, 2017, the Director of OMB stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Labor's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture's (USDA) annual performance report for fiscal year 2016 and performance plan for fiscal year 2018 continues to provide a general statement on how the agency uses a standardized methodology to measure its performance and that agency officials attest to the quality of the performance information. However, USDA does not provide more specific explanation of how it is ensuring the accuracy and reliability of the performance information used to measure progress on the priority goals the agency identified for fiscal years 2016 and 2017. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor USDA's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Defense
    Status: Open

    Comments: The Department of Defense's (DOD) performance report for fiscal year 2016 continues to state that performance goal owners are expected to attest that their performance data is complete, accurate, and reliable. However, the report does not provide more specific explanation for individual priority goals. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor DOD's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior's 2017/2018 Annual Performance Plan & 2016 Report (APP&R) includes a section concerning data accuracy and reliability and describes in general terms how Interior ensures the accuracy and reliability of performance information and how it addresses the five data quality requirements in the GPRA Modernization Act of 2010(GPRAMA). However, Interior does not provide more specific explanation for individual priority goals. For example, Interior states that the source of performance information are program managers, but does not provide more specific explanation of how the agency obtains performance information for priority goals that address a diverse array of issues, such as assisting Indian tribes, addressing climate change, and managing oil and gas resources. In September 2016, we provided feedback to Interior officials, at their request, and suggested they provide more specific data quality explanation. On June 15, 2017, the Director of the Office of Management and Budget stated in a memorandum to agency heads that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Interior's efforts to address our recommendation.
    Recommendation: To improve the public reporting about how agencies are ensuring the quality of performance information used to measure progress towards their priority goals, the Secretaries of Agriculture, Defense, Interior, and Labor, and the Administrator of NASA should more fully address GPRAMA requirements and OMB guidance by describing in their agencies' annual performance plans and reports how they are ensuring the quality of performance information used to measure progress towards their APGs.

    Agency: Department of Labor
    Status: Open

    Comments: On June 15, 2017, Labor officials informed us that they had planned to address this recommendation by using a data quality self-assessment pilot they had conducted with component agencies that support Labor's priority goals. Labor had described its plans for this pilot in its fiscal year 2015 performance report. Labor officials told us they described the results of this pilot in their draft fiscal year 2016 performance report, but according to Labor officials were advised by Office of Management and Budget (OMB) staff to deemphasize the priority goals and thus they dropped this section from the published performance report. On June 15, 2017, the Director of OMB stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor Labor's efforts to address our recommendation.
    Recommendation: To help participating agencies improve their public reporting, the Director of OMB, working with the PIC Executive Director, should identify additional changes that need to be made in OMB's guidance to agencies related to ensuring the quality of performance information for APGs on Performance.gov.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: On June 15, 2017, the Director of the Office of Management and Budget (OMB) stated in a memorandum to agency heads that reporting on Performance.gov concerning the previous Administration's priority goals is suspended through the end of fiscal year 2017. The OMB Director stated that priority goals are intended to focus efforts toward achieving the priorities of the current political leadership and that new goals would be established when the President's fiscal year 2019 Budget is released. We will continue to monitor OMB's efforts to address our recommendation.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    5 open recommendations
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are led by the agency head or COO.

    Agency: Department of Defense
    Status: Open

    Comments: In March 2016, the DCMO and DOD Chief Information Officer released a memorandum stating that DOD would no longer hold in-person quarterly reviews of progress on APGs, and that the only issues that would be reviewed are those "requiring specific visibility." This approach is not consistent with the requirements of GPRAMA or OMB guidance, which require agencies to hold in-person, leadership-driven reviews of progress on all APGs at least once each quarter. We will continue to monitor the status of agency actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are used to review progress on all APGs at least once a quarter, discuss at-risk goals and improvement strategies, and assess whether specific program activities, policies, or other activities are contributing to goals as planned.

    Agency: Department of Defense
    Status: Open

    Comments: In March 2016 the Deputy Chief Management Officer (DCMO) and DOD Chief Information Officer released a memorandum stating that DOD would no longer hold in-person quarterly reviews of progress on APGs, and that the only issues that would be reviewed are those "requiring specific visibility." This approach is not consistent with the requirements of GPRAMA or OMB guidance, which require that agencies hold in-person reviews of progress on all APGs and identify any necessary improvement strategies at least once each quarter. We will continue to monitor the status of agency actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of Defense should work with the COO and PIO to modify the Department's review processes to ensure that review meetings are used by participants to identify, agree upon, document and track follow-up actions.

    Agency: Department of Defense
    Status: Open

    Comments: In March 2016, the DCMO and DOD Chief Information Officer released a memorandum stating that DOD would no longer hold in-person quarterly reviews of progress on agency priority goals (APGs), and that the only issues that would be reviewed are those "requiring specific visibility." This approach is not consistent with OMB guidance or leading practices, which state that agencies should identify follow-up actions and responsible parties for implementing them, and subsequently track their status at in-person reviews at least once each quarter. We will continue to monitor the status of agency actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of State should work with the COO and PIO to modify the Department's review processes to ensure that progress on each APG is reviewed in an in-person review meeting at least quarterly.

    Agency: Department of State
    Status: Open

    Comments: According to State Department staff, as of June 2016, the department continues to hold in-person review meetings for APGs involving agency leaders, goal leaders, and other stakeholders only once a year. We will continue to monitor the status of agency actions to address this recommendation.
    Recommendation: To help ensure that agency review processes provide frequent, regular opportunities to assess progress on agency priority goals (APG), and are conducted in a manner consistent with GPRA Modernization Act of 2010 (GPRAMA) requirements, OMB guidance, and leading practices, the Secretary of State should work with the COO and PIO to modify the Department's review processes to ensure that the reviews are led by the agency head or COO.

    Agency: Department of State
    Status: Open

    Comments: According to information provided by State Department officials in June 2016, the department's in-person review meetings continue to be led by the PIO. Although the Deputy Secretary for Management and Resources, who serves as the State Department's COO, receives a quarterly written summary of progress on State's APGs, this approach is not consistent with the requirements of the GPRA Modernization Act (GPRAMA) or Office of Management and Budget (OMB) guidance that the agency head and/or the COO conduct quarterly, in-person reviews. We will continue to monitor the status of agency actions to address this recommendation.