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    Federal Agency: "General Services Administration"

    34 publications with a total of 70 open recommendations including 6 priority recommendations
    Director: Carol C. Harris
    Phone: (202) 512-4456

    1 open recommendations
    Recommendation: The Administrator of General Services should disseminate the 16 agency-focused lessons learned that have not been fully incorporated in GSA guidance to the agencies involved in the current transition. (Recommendation 1)

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: J. Lawrence Malenich
    Phone: (202) 512-9399

    1 open recommendations
    Recommendation: To help ensure that agencies' civil monetary penalties are adjusted timely and keep pace with inflation, the Acting Administrator of the General Services Administration (GSA) should publish the initial catch-up inflation adjustment in the Federal Register.

    Agency: General Services Administration
    Status: Open

    Comments: GSA agreed with our recommendation and stated that it is developing a comprehensive plan to address the recommendation. GSA also stated that its projected time frame for publishing the catch-up inflation adjustment ruling is the end of October 2017, after completing the review and concurrence process.
    Director: David A. Powner
    Phone: (202) 512-9286

    1 open recommendations
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Homeland Security, Energy, HHS, Interior, Labor, State, Transportation, Treasury, and VA; the Attorney General of the United States; the Administrators of EPA, GSA, and SBA; the Director of OPM; and the Chairman of NRC should take action to, within existing OMB reporting mechanisms, complete plans describing how the agency will achieve OMB's requirement to implement automated monitoring tools at all agency-owned data centers by the end of fiscal year 2018.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    22 open recommendations
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to clearly define the purpose of engaging the public.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to consider the agency's capability to implement a strategy, including leadership support, legal authority, the availability of resources, and capacity.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to define specific and measurable goals for the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to identify performance measures to assess progress.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to align goals of the initiative with the agency's broader mission and goals.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to document the roles and responsibilities for all involved in the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to develop a plan that identifies specific implementation tasks and time frames, including those for participant outreach and data collection.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to use multiple outlets and venues to announce the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to craft announcements to respond to the interests and motivations of potential participants.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to hold regular check-ins for those involved in the implementation of the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to collect and analyze data to assess goal achievement and results of the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to conduct an after-action review to identify lessons learned and potential improvements.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to report on results and lessons learned publicly.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to acknowledge and, where appropriate, reward the efforts and achievements of partners and participants.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget, the Director of the Office of Science and Technology Policy, and the Administrator of the General Services Administration should enhance key guidance for open data collaboration initiatives to seek to maintain communication with, and promote communication among, members of the community.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Administrator of the General Services Administration should enhance key guidance for ideation and open dialogue initiatives to develop a plan that identifies specific implementation tasks and time frames, including those for participant outreach and data collection.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Administrator of the General Services Administration should enhance key guidance for ideation and open dialogue initiatives to hold regular check-ins for those involved in the implementation of the initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Administrator of the General Services Administration should enhance key guidance for ideation and open dialogue initiatives to report on results and lessons learned publicly.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Administrator of the General Services Administration should enhance key guidance for ideation and open dialogue initiatives to acknowledge the efforts and achievements of partners that have contributed to the implementation of an initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Science and Technology Policy and Administrator of the General Services Administration should enhance key guidance for crowdsourcing and citizen science initiatives to fully reflect the key action to acknowledge the efforts and achievements of partners that have contributed to implementing an initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget and the Administrator of the General Services Administration should enhance key guidance for prize competitions and challenges to hold regular check-ins with those involved in the implementation of an initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure federal agencies effectively design, implement, and assess open innovation initiatives in line with the practices and key actions identified in our past report, the Director of the Office of Management and Budget and the Administrator of the General Services Administration should enhance key guidance for prize competitions and challenges to acknowledge the efforts and achievements of partners who contributed to the implementation of an initiative.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: David J. Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To improve the reliability of FRPP disposal data, the Administrator of GSA should implement a data validation procedure to prevent reporting the same building disposal multiple times.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Yvonne Jones
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To help ensure that telework agreements accurately reflect telework participation, and to further ensure the accuracy of telework data reported internally and externally, the Secretary of the Department of Labor, the Administrator of the General Services Administration, and the Chair of the Securities and Exchange Commission should require documentation of regular or periodic reviews of all telework agreements in agency telework policies.

    Agency: General Services Administration
    Status: Open

    Comments: In a letter dated May 16, 2017, GSA's acting administrator stated that GSA will continue to recommend in its annual performance management communications to supervisors that telework agreements be reviewed annually. GSA will also update the telework policy to require the annual review of telework agreements, and will provide quarterly reports to agency organizations identifying employees who have not completed mandatory telework training or who do not have an approved telework agreement in place. When we confirm that GSA has completed these actions, we will provide updated information.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Administrator of GSA and the Director of the AOUSC, on behalf of the Judicial Conference of the United States, in conjunction with the Marshals Service and FPS, should improve CSP documentation in order to improve transparency and collaboration in the CSP program.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions GSA has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Administrator of GSA--in conjunction with AOUSC, the Marshals Service, and FPS--should establish a national-level working group or similar forum, consisting of leadership designees with decision-making authority, to meet regularly to address courthouse security issues.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions GSA has taken in response to this recommendation, we will provide updated information.
    Director: David Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The Administrator of the General Services Administration should determine whether the beneficial owner of high-security space that GSA leases is a foreign entity and, if so, share that information with the tenant agencies so they can adequately assess and mitigate any security risks.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Rusco, Franklin W
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: The Administrator of the General Services Administration should develop implementing guidance to clarify how contracting officials should implement and apply the statutory authority to provide a tribal preference to future acquisitions of energy products.

    Agency: General Services Administration
    Status: Open

    Comments: GSA stated it will coordinate with the Federal Acquisition Council to determine whether government-wide guidance should be issued. We will continue to monitor GSA's actions.
    Director: Timothy J. DiNapoli
    Phone: (202) 512-4841

    1 open recommendations
    Recommendation: To improve the management of current FSSIs, the GSA FSSI program management office should provide oversight and support to the Information Retrieval FSSI to better align their practices with current strategic sourcing guidance related to collecting and using transactional data to calculate savings.

    Agency: General Services Administration
    Status: Open

    Comments: In response to our recommendation, GSA conducted a gap analysis of the Information Retrieval FSSI and its compliance with FSSI standards and provided the Library of Congress with FSSI best practice tools and resources related to collecting transactional data and calculating savings. According to GSA, the Library of Congress intends to address gaps to support the goal of implementation in the next Information Retrieval award in 2018. GSA will monitor progress, and provide feedback and assistance.
    Director: Chris Currie
    Phone: (404) 679-1875

    1 open recommendations
    including 1 priority recommendation
    Recommendation: To strengthen efforts to mitigate earthquake risks to federal buildings, the Secretary of Defense and the Administrator of GSA should (1) Define what constitutes an exceptionally high risk building, identify such buildings, and develop plans to mitigate those risks, including prioritizing associated funding requests as needed; and (2) To the extent practicable, prioritize and implement comprehensive seismic safety measures which could include earthquake drills, seismic safety inspections, and non-structural retrofits to decrease risks and reduce damage in federally-owned and -leased buildings in earthquake hazard areas.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: David A. Powner
    Phone: (202) 512-9286

    2 open recommendations
    Recommendation: To effectively measure 18F's performance, the Administrator of GSA should direct the Commissioner for the Technology Transformation Service to ensure that goals and associated performance measures are outcome-oriented and that performance measures have targets, including (1) performance measures and targets tied to fully recovering program costs; and (2) goals, performance measures, and targets for how the program will achieve its mission after September 2016.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) agreed with, and has begun to take steps to implement, this recommendation. Specifically, GSA developed a quarterly performance report for fiscal year 2017 that includes an outcome-oriented goal for 18F as well as associated performance measures and targets. According to a Technology Transformation Service official, GSA plans to expand its quarterly performance report for fiscal year 2018 to reflect additional 18F goals and performance measures, including measures tied to fully recovering program costs. We will continue to evaluate GSA's progress in implementing this recommendation.
    Recommendation: To effectively measure 18F's performance, the Administrator of GSA should direct the Commissioner for the Technology Transformation Service to assess actual results for each performance measure.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) agreed with, and has begun to take steps to implement, this recommendation. Specifically, GSA developed a quarterly performance report for fiscal year 2017 that includes an outcome-oriented goal for 18F as well as associated performance measures with targets. Additionally, GSA has assessed actual results of the performance measures for the first two quarters of fiscal year 2017. According to a Technology Transformation Service official, GSA plans to expand its quarterly performance report for fiscal year 2018 to include additional 18F goals and performance measures. We will continue to evaluate GSA's progress in implementing this recommendation.
    Director: Sager, Michelle A
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: The Administrator of General Services, in consultation with the STOC, should develop a travel data management approach, including common reporting formats that would provide GSA with more consistent travel cost data allowing GSA to compare travel costs across federal agencies. GSA could also include in this data management approach the planned implementation of the shared services model that would allow agencies to share a wide range of travel services with each other. This process could reduce both administrative costs and burden to the government and enable data-driven decision making.

    Agency: General Services Administration
    Status: Open

    Comments: According to GSA officials, GSA will take the following actions: (1) conduct a rest program to determine the opportunities and barriers for creating a reliable, standardized data repository containing government-wide travel spending data (pending OMB Director approval); (2) develop and test, in coordination with volunteer agencies and the GSA City Pairs Program personnel, an airfare savings dashboard to assimilates data from multiple sources and provides information on savings and opportunities for additional airfare savings by agencies; (3) publish an FTR Bulletin that identifies 5 core travel Key Performance Indicators that all agencies should use to improve travel management via standardized data; and (4) Identify and promote consistent adaptation of standardized default configurations of air and lodging choices within all E-Gove Travel Service 2 systems. As of August 2017, according to agency officials, they expect to implement this recommendation by the end of September 2017.
    Director: J. Christopher Mihm
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: To improve the public reporting of major management challenges and to ensure performance information is useful, transparent, and complete, the Administrator of the General Services Administration (GSA) should describe GSA's major management challenges and include performance goals, performance measures, milestones and an agency official responsible for resolving each of its major management challenges as part of GSA's agency performance plan.

    Agency: General Services Administration
    Status: Open

    Comments: In its Fiscal Year 2018 APP, GSA took steps to implement this recommendation by clearly identifying three major management challenges and including planned actions, performance measures, milestones, and an agency official responsible for resolving them. Further action is needed to establish performance goals. When the 2019 annual performance plan is issued, we will update the status of this recommendation.
    Director: Dave Wise
    Phone: (202) 512-2834

    1 open recommendations
    including 1 priority recommendation
    Recommendation: To improve the quality and transparency of data entered into FRPP as GSA transitions the database to a platform that would enable greater government-wide use, the Administrator of GSA, in consultation with OMB and federal agencies, should (1) assess the reliability of FRPP data by determining how individual agencies collect and report FRPP data for each FRPP field, including any supplemental guidance used by agencies to comply with government-wide FRPP data definitions as part of the annual certification of FRPP data; (2) analyze the differences in collecting and reporting practices used by these agencies; and (3) identify and make available to FRPP users the limitations of using FRPP data, in the context of how the data are intended to be used in real property decision making and to measure real property performance across agencies and update federal guidance to address limitations, as needed.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: GSA partially agreed with the recommendation noting that it has limited resources to fully analyze and map the data relative to FRPP data definitions, and that it is the responsibility of individual agencies to ensure reliability of the data and compliance with FRPP definitions. As of October 2016, GSA has taken some action to implement this recommendation. GSA told us it has made progress by conducting an in-depth survey in June 2106 focusing on several data elements including: replacement value, status, owned and otherwise management operating costs, repair needs, utilization, and lease costs. The survey asked agencies questions regarding the processes/resources used to source and compile these data elements from agency IT systems as well as internal agency guidance. GSA received responses from 24 agencies and stated it plans to complete its initial analysis of the survey in the fall of 2016 and indicate limitations of these data elements. GSA plans to conduct a series of working group meetings with agencies to conduct an in depth review of the survey results and to develop a set of recommendations for the Federal Real Property Council. GSA said these recommendations may include, but are not limited to, altering data dictionary definitions, sharing best or common practices for reporting these data elements, and sharing the limitations on the use of these data elements. Based on the working group outcomes and input from the Federal Real Property Council and OMB, GSA plans to produce a white paper on these topics by the latter part of 2017.
    Director: David J. Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To improve risk assessments for repair and alteration projects, the Administrator of GSA should develop and implement a plan to periodically analyze information GSA already collects, for example, based on a representative sample of repair and alterations projects, in order to: (1) identify the specific impacts unforeseen conditions have had on project costs, schedules, and scope of work; (2) analyze the causes of these conditions for those projects that experienced unforeseen site conditions; and (3) identify actions that will be taken to address the potential causes of unforeseen site conditions.

    Agency: General Services Administration
    Status: Open

    Comments: GSA said it is working to study potential unforeseen site conditions on repair and alteration projects. Based on the identification of new categories of unforeseen site conditions, GSA will implement plans to prevent and mitigate such unforeseen site conditions on future projects. Specifically, GSA will conduct a study of change orders. GSA will then analyze conditions and identify possible categories of unforeseen site conditions. GSA will include assessment of causes and impact on schedule and budget, and also assess potential causes of unforeseen site conditions. Finally, GSA will develop plans to address potential causes and mitigate risks of unforeseen site conditions. We will continue to follow-up with GSA to confirm that it follows through with these actions.
    Director: David Powner
    Phone: (202) 512-9286

    1 open recommendations
    Recommendation: The Secretaries of the Departments of Agriculture, Commerce, Defense, Education, Energy, Health and Human Services, Homeland Security, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; the Attorney General of the United States; the Administrators of the Environmental Protection Agency, General Services Administration, National Aeronautics and Space Administration, and U.S. Agency for International Development; the Director of the Office of Personnel Management; the Chairman of the Nuclear Regulatory Commission; and the Commissioner of the Social Security Administration should take action to improve progress in the data center optimization areas that we reported as not meeting OMB's established targets, including addressing any identified challenges.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) agreed with our recommendation, and has taken initial steps to implement it. In May 2016, the agency stated in correspondence to GAO that it had developed an action plan to improve optimization progress. For example, GSA's action plan stated that the agency planned to create a new inventory of their data centers in order to establish a baseline to help in planning for data center closures, as well as collecting more accurate data for cost saving calculations. The agency also planned to create a new and better cost saving model and noted that it planned to refresh the cost model semi-annually. Finally, GSA intended to improve the required metrics set forth by the Office of Management and Budget (OMB) by eliminating physical machines and increasing virtualization whenever possible. As of July 2017, GSA reports on OMB's IT Dashboard that it meets one (server utilization and monitoring) of the five data center optimization metric targets that OMB currently requires agencies to report against. However, GSA reports that it does not meet the remaining four targets (related to energy metering, server virtualization, data center facility space, and power usage efficiency). We will continue to monitor and evaluate the agency's progress in implementing this recommendation.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To help improve the accuracy of Drive-thru data to allow agencies to better manage their leased-vehicle fleet data, the Administrator of GSA should evaluate the 9,999-mile/month electronic safeguard for Drive-thru odometer readings to determine if a lower threshold could improve the accuracy of customer data and adjust this safeguard accordingly.

    Agency: General Services Administration
    Status: Open

    Comments: In January 2017, GSA reported that it had examined the reported monthly miles for all GSA Fleet leased vehicles for fiscal years 2015 and 2016. Analysis showed that there are a number of vehicles that consistently report mileage between 5,000-9,999 miles per month and that changing the threshold to 7,999 would require an average of 226 customers per month to override the electronic safeguard. GSA will not change the safeguard but will add a warning message when the monthly mileage exceeds 4,999 per month and is more than 3 times the vehicle's monthly average.
    Recommendation: To provide better assurance that Fleet Service Representatives (FSR) are having conversations with leasing customers about utilization in accordance with GSA expectations, the Administrator of GSA should develop a mechanism to help ensure that these conversations occur.

    Agency: General Services Administration
    Status: Open

    Comments: In January 2017, GSA stated that it had reviewed the Customer Visit Checklist which FSRs use, and had codified a checklist to be used for all visits between FSRs and GSA Fleet customers. GSA provided GAO with a copy of the revised checklist. The new checklist includes a requirement to discuss vehicle utililization and the need to "right-size" a vehicle fleet.
    Recommendation: To help strengthen the leased-vehicle justification processes across federal agencies, the Administrator of GSA should examine the Federal Property Management Regulations to determine if these regulations should be amended to require that vehicle justifications are clearly documented and readily available, and adjust them accordingly.

    Agency: General Services Administration
    Status: Open

    Comments: In March 2017, GSA reported that it had reviewed the Federal Property Management Regulations and determined that the section that relates to vehicle utilization (101-39.301) needs to be rewritten. GSA will draft a rewritten section of the FPMR. The draft will then undergo further a public review and comment period.
    Director: Dave Wise
    Phone: (202) 512-2834

    3 open recommendations
    including 1 priority recommendation
    Recommendation: As part of its lease reform efforts and to increase possible cost savings, the GSA Administrator should fully explore strategies to enhance competition for GSA leases by encouraging tenant agencies to broaden their allowable geographic areas and to limit their specialized building requirements to those justifiably unique to the federal government.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm the action that GSA has taken to address the recommendation, we will update its status.
    Recommendation: As part of its lease reform efforts and to increase possible cost savings, the GSA Administrator should seek to reduce leasing costs for federal agencies by exploring, with relevant stakeholders, the possibility of loaning unobligated Federal Buildings Fund balances to agencies to cover tenant improvement costs that would otherwise have to be financed for new leases. If GSA finds that, with sufficient controls in place, tenant improvements can be safely funded this way, it should participate in the development of a legislative proposal to request that Congress make the necessary budget authority available.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: GSA agreed with the recommendation to reduce leasing costs for federal agencies by exploring the possibility of loaning unobligated Federal Building Fund (FBF) balances to agencies to cover tenants' improvement costs. In June 2016, GSA told us research is under way to establish the parameters of the annual financial impact of tenant improvement allowances on the unobligated Federal Buildings Fund balance. GSA's considerations will include defining the impact to the FBF balance of financing agencies' tenant improvement allowances, which would compete with the limited dollars available for new construction and major repairs and alterations. As of October 20, 2016, GSA had not provided GAO with additional updates to the status of this recommendation.
    Recommendation: As part of its lease reform efforts and to increase possible cost savings, the GSA Administrator should seek to reduce leasing costs for federal agencies by allowing tenant agencies the option of choosing non-cancelable occupancy agreements with lower administrative costs, particularly for leases with firm terms of 5 years or less.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm the action that GSA has taken to address the recommendation, we will update its status.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    4 open recommendations
    Recommendation: Given the collaboration challenges that FPS and GSA face in protecting federal facilities, GAO is making four recommendations to the Secretary of Homeland Security and the Administrator of the General Services Administration. FPS and GSA headquarters officials should establish a plan with timeframes for reaching agreement on a joint strategy and finalizing it in order to define and articulate a common understanding of expected outcomes and align the two agencies' activities and core processes to achieve their related missions.

    Agency: General Services Administration
    Status: Open

    Comments: As of September 2017, GSA reported that until FPS works with GSA specifically on the joint strategy, no final document will be released.
    Recommendation: Given the collaboration challenges that FPS and GSA face in protecting federal facilities, GAO is making four recommendations to the Secretary of Homeland Security and the Administrator of the General Services Administration. FPS and GSA headquarters officials should establish a plan with timeframes for reaching agreement on the two agencies' respective roles and responsibilities for federal facility security, and update and finalize the two agencies' MOA accordingly.

    Agency: General Services Administration
    Status: Open

    Comments: As of September 2017, GSA reported sending a final MOA draft to FPS in December 2015 and stated that it hopes to have a signed MOA by both agencies when leadership is in place.
    Recommendation: Given the collaboration challenges that FPS and GSA face in protecting federal facilities, GAO is making four recommendations to the Secretary of Homeland Security and the Administrator of the General Services Administration. FPS and GSA headquarters officials should develop a process to ensure that compatible policies and procedures, including those for information sharing, are communicated at the regional level so that regional officials at both agencies have common information on how to operationalize the two agencies' collaborative efforts.

    Agency: General Services Administration
    Status: Open

    Comments: As of September 2017, GSA reported developing and releasing "GSA Order 1000.1 Document Security for Handling Facility Security Assessments" to ensure that when GSA receives a Facility Security Assessment from FPS, it will be handled in a consistent, appropriate manner.
    Recommendation: Given the collaboration challenges that FPS and GSA face in protecting federal facilities, GAO is making four recommendations to the Secretary of Homeland Security and the Administrator of the General Services Administration. FPS and GSA headquarters officials should develop mechanisms to monitor, evaluate, and report on their collaborative efforts to protect federal facilities in order to identify possible areas for improvement and to reinforce accountability.

    Agency: General Services Administration
    Status: Open

    Comments: As of September 2017, GSA reported that the updated MOA will cover this recommendation once signed.
    Director: David Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The Administrator of the General Services Administration should develop a legislative proposal to enhance accountability for government-wide implementation of the Act. GSA should consider including the following in its proposal: (1) establishing authorities for a single agency to monitor and enforce implementation of the Act; (2) establishing agency responsibilities for reporting progress on implementation of the Act; (3) establishing agency responsibilities for assessing employee skill levels related to the Act and identifying training that allows employees to develop and retain skills required by the Act; and (4) establishing an interagency group to further government-wide collaboration on implementation of the Act.

    Agency: General Services Administration
    Status: Open

    Comments: In response to our recommendation, GSA agreed to work with other agencies to evaluate whether additional legislative changes would improve the speed and efficiency of implementation. In October 2017, GSA informed us they intend to submit a legislative proposal to Congress as part of the FY 2019 budget process. We will continue to monitor GSA actions.
    Director: David J. Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To demonstrate the effects of GSA's ongoing efforts to better manage lease holdovers and extensions, the Administrator of GSA should identify performance goals and targets for existing or other measures related to the use of holdovers and extensions for expiring leases within GSA's strategic plan or in another agency planning document. GSA should ensure such goals, targets, and associated measures fully reflect progress, by taking into account the frequency with which holdovers and extensions occur for expiring leases within its portfolio and GSA's expected outcomes for expiring leases.

    Agency: General Services Administration
    Status: Open

    Comments: GSA provided information to GAO in March 2017 to show that this recommendation had been implemented. Specifically, GSA updated its strategic planning process related to lease holdovers and extensions and created an up-front planning measure for expiring leases. GAO had follow up questions seeking more assurance from GSA that these actions would have the intended effect of reducing lease holdovers and extensions. As of June 2017, GAO was awaiting a response from GSA.
    Director: David Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To assist in determining progress toward a long-term, sustainable portfolio, the Administrator of GSA should identify the gap between the portfolio's current level of performance and the level necessary to sustain the portfolio. As part of this effort, GSA should review its tiering and core asset analysis measures and update them to provide more precise measures that can be used in identifying this performance gap.

    Agency: General Services Administration
    Status: Open

    Comments: As of June 2017, GSA has developed an Asset Repositioning Tool to build upon and replace its tiering and core asset analysis measures. The tool uses 10 measures of asset performance related to customer, asset, and market indicators to determine an asset's performance. According to GSA, the tool allows for a more refined analysis in determining an asset's performance and enables GSA to identify and rank assets that should be held long-term and those which are low-performing and should be studied to determine their future place in the portfolio. GSA intends to use the tool at the start of every fiscal year to analyze its portfolio and use the results to inform its investment decisions and decisions to hold or dispose of lower-performing assets. GSA believes that use of the tool to support its asset management practices will enable it to better assess the performance gap within and take actions to promote the sustainability of its portfolio. GAO will continue to monitor GSA's efforts to implement this tool in assessing asset performance and using the results to work toward establishment of a long-term, sustainable portfolio.
    Director: Frank Rusco
    Phone: (202) 512-3841

    2 open recommendations
    Recommendation: To help ensure that agencies have sufficient information on the effects of changing circumstances on the performance of their ESPC portfolios, the Secretaries of Defense, Energy, and Veterans Affairs; the Attorney General; and the Administrator of the General Services Administration should establish a process to systematically evaluate their ESPC projects--including baseline assumptions about facilities' energy use, utility prices, and interest rates--to determine how their ESPC portfolios are performing and the extent to which they are achieving expected savings. Agencies could consider conducting such evaluations either after a certain number of years, or in response to events, such as changes in utility prices or market interest rates, or appropriations becoming available that could be used for modifications or terminations.

    Agency: General Services Administration
    Status: Open

    Comments: In comments on a draft of this report, GSA agreed with the recommendation. As of December 2016, we were working with GSA officials to confirm the status of their actions to implement the recommendation.
    Recommendation: To help ensure that agencies have sufficient information on ESPC performance to oversee whether future and current contracts are achieving their expected savings, the Secretaries of Defense, Energy, and Veterans Affairs; the Attorney General; and the Administrator of the General Services Administration should work with contractors to determine the best way to obtain estimates of cost and energy savings that are not achieved because of agency actions in order to include these estimates in future measurement and verification reports for existing contracts, in accordance with DOE guidance, and where economically feasible.

    Agency: General Services Administration
    Status: Open

    Comments: In comments on a draft of this report, GSA agreed with the recommendation. As of December 2016, we were working with GSA officials to confirm the status of their actions to implement the recommendation.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: GSA should examine incorporating successful management practices--such as consistently involving tenants at various stages of the project--into its capital investment process to ensure that projects are managed efficiently and that tenant disruptions are minimized.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To ensure that GSA's green Recovery Act projects meet relevant requirements, GSA should analyze environmental outcomes against relevant requirements for each of its full and partial-modernization Recovery Act projects and apply any lessons to future projects.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    including 1 priority recommendation
    Recommendation: The Administrator of the General Services Administration should assess the building and access control systems that it owns in FPS-protected facilities in a manner that is fully consistent with FISMA and its implementation guidelines.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: As of October 2016, GSA recently provided documentation about its assessments of the control systems that the agency owns in FPS-protected facilities. We are reviewing this information to determine whether GSA has implemented the recommendation.
    Director: David Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To enhance the transparency of the FRPP data and help GSA make more informed decisions regarding the planning, effective and efficient management, and disposal of civilian warehouse assets, in GSA's landlord role, which is performed by the Public Buildings Service, and as part of its efforts to address our 2012 recommendation to develop and publish a comprehensive 5-year capital plan, GSA should develop and implement a strategy specific to warehouses. This strategy should apply capital-planning leading practices, involving prioritization and long-term planning, to the warehouse portion of GSA's portfolio.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) analyzed warehouse data and determined that the existing tools and processes are the most appropriate way to treat warehouses because these tools and processes consider warehouses within the context of local markets, client agencies, and GSA's short and long-term investment plans. However, GSA continues to lack a strategic approach to prioritize warehouses and make long-term, informed decisions about government warehouse space. Further, in light of GSA's aging warehouse inventory and agencies' modern-day storage needs, there is potentially a growing gap between what GSA can provide from the government's owned portfolio and what the tenant agencies require. Because the agency lacks a strategy focused on its warehouse portfolio, GSA may have limited ability to address this potentially growing gap as well as the unique challenges facing GSA's warehouse portfolio. Such a strategy would enable GSA and tenant agencies to prioritize their needs and take a long-term view of the warehouse inventory to support better informed decisions. We will follow-up with GSA regarding this recommendation, which is intended to enhance GSA's existing tools and processes, as they relate to warehouses.
    Director: David J.Wise
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: HUD, General Services Administration, HHS, and USICH should work together to address the challenges that homeless assistance providers face with the Title V homeless assistance program by (1) identifying what kinds of properties are most practical for homeless assistance, and (2) developing a web-based source of information on the program for homeless assistance providers.

    Agency: General Services Administration
    Status: Open

    Comments: GSA has made several minor changes to its McKinney-Vento Homeless Assistance website (a module of www.disposal.gsa.gov) during the two years since the report was issued. Specifically, GSA added a link to USICH and repaired some other links that were non-functional, but GSA has not made any other substantive changes to the site. The agencies have not yet worked together to develop a web-based source of information on the program.
    Director: Maurer, Diana C
    Phone: (202) 512-9627

    2 open recommendations
    including 2 priority recommendations
    Recommendation: In order to improve transparency and allow for more informed decision making by congressional leaders and DHS and GSA decision-makers, before requesting additional funding for the DHS headquarters consolidation project, the Secretary of Homeland Security and the Administrator of the General Services Administration should work jointly to conduct the following assessments and use the results to inform updated DHS headquarters consolidation plans: (1) a comprehensive needs assessment and gap analysis of current and needed capabilities that take into consideration changing conditions, and (2) an alternatives analysis that identifies the costs and benefits of leasing and construction alternatives for the remainder of the project and prioritizes options to account for funding instability.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: GSA agreed with both recommendations to conduct a comprehensive needs assessment and gap analysis and to update cost and schedule estimates. The Department of Homeland Security Headquarters Consolidation Accountability Act of 2015 (Pub. L. No. 114-150), enacted on April 29, 2016, mirrors GAO recommendations in this area. Among other things, the act requires DHS, in coordination with GSA, to submit information to Congress about DHS's headquarters consolidation efforts not later than 120 days of enactment. As of March 2017, DHS and GSA had not submitted the information to Congress required by Pub. L. No. 114-150. Officials stated that the information would be submitted as soon as possible, but exact timeframes were uncertain given ongoing project deliberations and internal reviews. Required information includes a comprehensive needs assessment, a costs and benefits analysis, and updated cost and schedule estimates. Furthermore, the act requires the Comptroller General to evaluate the cost and schedule estimates not later than 90 days after their submittal to Congress. DHS and GSA have made significant progress in developing an Enhanced Plan for headquarters consolidation since 2014, including the completion of a business case analysis to support the new plan. In addition, GSA is leading efforts to revise the project's cost and schedule estimates, and according to GSA officials, the revised figures will take into account GAO's leading cost-estimation practices. We will review the latest information on DHS's headquarters consolidation efforts when it is provided to Congress, and will assess the materials in the context of these recommendations at that time. Continued DHS and GSA attention to following leading practices for capital planning and cost and schedule estimation is critical given the project's multi-billion dollar cost and impact on future departmental operations.
    Recommendation: In order to improve transparency and allow for more informed decision making by congressional leaders and DHS and GSA decision-makers, before requesting additional funding for the DHS headquarters consolidation project, after revising the DHS headquarters consolidation plans, the Secretary of Homeland Security and the Administrator of the General Services Administration should work jointly to develop revised cost and schedule estimates for the remaining portions of the consolidation project that conform to GSA guidance and leading practices for cost and schedule estimation, including an independent evaluation of the estimates.

    Agency: General Services Administration
    Status: Open
    Priority recommendation

    Comments: The Department of Homeland Security Headquarters Consolidation Accountability Act of 2015 (Pub. L. No. 114-150) was enacted on April 29, 2016. Among other things, the act requires DHS, in coordination with GSA, to submit information to Congress about DHS headquarters consolidation efforts not later than 120 days of enactment. As of March 2017, DHS and GSA had not submitted the information to Congress required by Pub. L. No. 114-150. Officials stated that the information would be submitted as soon as possible, but exact timeframes were uncertain given ongoing project deliberations and internal reviews. Required information includes updated cost and schedule estimates for the consolidation project that are consistent with GAO's recommendations in GAO-14-648. Furthermore, the act requires the Comptroller General to evaluate the cost and schedule estimates not later than 90 days after their submittal to Congress. GSA is leading efforts to revise project cost and schedule estimates, and according to GSA officials, the revised figures will take into account GAO's leading estimation practices. GAO will review the latest DHS headquarters consolidation cost and schedule estimates when they are provided to Congress, and will assess the materials in the context of this recommendation at that time. Continued DHS and GSA attention to following leading cost and schedule estimation practices is critical given the project's multi-billion dollar cost and impact on future departmental operations.
    Director: Frank Rusco
    Phone: (202) 512-3841

    1 open recommendations
    Recommendation: The Administrator of the General Services Administration should use information on demand-response participation and benefits to assess the regions' current levels of demand-response participation and develop a strategy to expand economically beneficial participation that addresses challenges to expanded participation.

    Agency: General Services Administration
    Status: Open

    Comments: GSA has taken initial steps to improve tracking of demand-response financial benefits and has plans to use this and other information to strategically identify economically beneficial demand response activities.
    Director: Maurer, Diana C
    Phone: (202) 512-9627

    1 open recommendations
    Recommendation: To help ensure the accuracy of its Senior Federal Official Travel Reports, the Administrator of GSA should collect additional information from agencies on instances where travel is not being reported because of an exemption for intelligence agencies, as opposed to some other reason, and include such information in its reports where departmental data do not include trips pursuant to an agency's exercise of a reporting exemption.

    Agency: General Services Administration
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Cha, Carol R
    Phone: (202) 512-4456

    2 open recommendations
    Recommendation: To improve planning and execution of the next telecommunications transition, the Administrator of General Services, in coordination with the Office of Personnel Management, should examine potential government-wide telecommunications expertise shortfalls and use the study to shape the NS2020 strategic approach.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration (GSA) has not addressed this recommendation. In June 2014, the agency reported that it had coordinated with OPM to incorporate key objectives in its NS2020 strategy to address and mitigate challenges with regards to government-wide expertise needed to execute the NS2020 program. However, as of May 2017, GSA had not demonstrated that it had studied potential government-wide telecommunications expertise shortfalls or used the study to shape the NS2020 strategic approach.
    Recommendation: To improve planning and execution of the next telecommunications transition, the Administrator of General Services should ensure that the lessons are applied, based on priority and available resources, to the next transition strategy.

    Agency: General Services Administration
    Status: Open

    Comments: The General Services Administration has not implemented this recommendation but has taken steps to address it. In April 2014, the agency developed a strategy for transitioning to the next telecommunications contract vehicle. The strategy described the lessons learned that contributed to the delay in the prior transition and identified approaches the agency planned to take to apply the lessons learned. For example, it identified high level plans for addressing the need for improved management of the complex acquisition process and the need for technical and contracting telecommunications expertise across the government. As of August 2016, GSA had prioritized the lessons learned and considered the resources needed to apply them. However, as of May 2017, the agency had not demonstrated that it had ensured that the lessons were applied, based on priority and available resources, to the next transition strategy. We will continue to monitor GSA's efforts to implement the recommendation.
    Director: Wise, David J
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To enhance transparency and allow for more informed decision making related to the appropriate role of leasing in GSA's real property portfolio, the Administrator of GSA should include in the lease prospectus a description of the length of time that an agency estimates it will need the space, an historical account of how long the agency has been in the particular building it is occupying at the time of the prospectus, and any major investments the agency will have to make to the leased space to meet its mission. For those spaces for which the agency has a long-term projected need, also include an appropriate form of cost-to-lease versus cost-to-own analysis.

    Agency: General Services Administration
    Status: Open

    Comments: As of March 2017, GSA had not incorporated the recommended information into its fiscal year 2016 lease prospectuses and did not plan to do so in future prospectuses. GSA officials stated that GSA may not know how long an agency will need the space or the amount of investment that will be needed, so this information would be difficult to incorporate. However, in its 2013 review, GAO found that 9 of the 12 case study leases included space for long-term or mission critical space needs for tenant agencies. Some of the tenant agencies in these leases had been housed in multiple successive leases far longer than the statutory term limit of 20 years for a single GSA lease-situations that would lend themselves to analyzing the extent to which it would be more cost-effective for the government to own rather than lease. Moreover, GSA and the agency are likely to have general information on the complexity and likely investment needed to meet an agency's mission-related needs in leased space that could be included in the prospectus. Including the recommended information would increase transparency and facilitate more informed decision making by Congress.
    Director: Goldstein, Mark L
    Phone: (202)512-3000

    3 open recommendations
    Recommendation: In order to improve the planning and oversight for future courthouse construction projects, to increase the efficiency of courtroom usage through courtroom sharing, and to ensure that future courthouses are built within the congressionally authorized gross square footage, the Administrator of GSA should establish sufficient internal control activities to ensure that regional GSA officials understand and follow GSA's space measurement policies throughout the planning and construction of courthouses. These control activities should allow for accurate comparisons of the size of a planned courthouse with the congressionally authorized gross square footage throughout the design and construction process.

    Agency: General Services Administration
    Status: Open

    Comments: GSA has provided information to support closing this recommendation that GAO is evaluating.
    Recommendation: In order to improve the planning and oversight for future courthouse construction projects, to increase the efficiency of courtroom usage through courtroom sharing, and to ensure that future courthouses are built within the congressionally authorized gross square footage, the Administrator of GSA should, in order to avoid requesting insufficient space for courtrooms based on the AnyCourt model's identification of courtroom space needs, establish a process, in cooperation with the Director of the Administrative Office of the U.S. Courts, by which the planning for the space needed per courtroom takes into account GSA's space measurement policy related to tenant floor cuts if a courthouse may be designed with courtrooms that have tenant floor cuts.

    Agency: General Services Administration
    Status: Open

    Comments: GSA has provided information to support closing this recommendation that GAO is evaluating.
    Recommendation: In order to improve the planning and oversight for future courthouse construction projects, to increase the efficiency of courtroom usage through courtroom sharing, and to ensure that future courthouses are built within the congressionally authorized gross square footage, the Administrator of GSA should report to congressional authorizing committees when the design of a courthouse exceeds the authorized size by more than 10 percent, including the reasons for the increase in size.

    Agency: General Services Administration
    Status: Open

    Comments: GSA has provided information to support closing this recommendation that GAO is evaluating.