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    Results:

    Federal Agency: "Federal Communications Commission"

    25 publications with a total of 46 open recommendations
    Director: Goldstein, Mark L
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Chairman of FCC should track the growth in high bandwidth IoT devices, such as video-streaming devices and optical sensors. (Recommendation 1)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chairman of FCC should track the growth in IoT devices relying on unlicensed spectrum. (Recommendation 2)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To help ensure that any future decisions by FCC regarding its efforts under the Communications Act of 1934 are based on comprehensive analysis, the FCC should, as part of its future annual video competition reports, analyze how the ongoing evolution in the video programming market affects competition in the related market for set-top boxes and devices, including how this evolution affects the extent to which consumer choice for devices to access MVPD content remains a relevant aspect of the competitive environment. (Recommendation 1)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: As part of its annual reporting on the broadband market, FCC should solicit and report on the views of stakeholders and others on how well FCC's actions promote broadband competition. (Recommendation 1)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: As part of its annual reporting on the broadband market, FCC should solicit and report on the views of stakeholders and others on how varying levels of broadband deployment affect broadband prices and service quality. (Recommendation 2)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Chairman of the FCC should establish quantifiable goals and related measures--performance indicators, targets, and timeframes--for its enforcement program and annually publish the results to demonstrate the performance of this program and improve transparency regarding FCC's enforcement priorities. (Recommendation 1)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chairman of the FCC should establish, and make publically available, a communications strategy outlining the agency's enforcement program for external stakeholders, to improve engagement with the telecommunications community on the purposes, objectives, and processes the Enforcement Bureau employs to achieve its mission. (Recommendation 2)

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Seto Bagdoyan
    Phone: (202) 512-6722

    7 open recommendations
    Recommendation: To address control weaknesses and related program-integrity risks we identified in Lifeline, the Chairman of FCC should require Commissioners to review and approve, as appropriate, spending above the budget in a timely manner.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address control weaknesses and related program-integrity risks we identified in Lifeline, the Chairman of FCC should maintain and disseminate an updated list of state eligibility databases available to Lifeline providers that includes the qualifying programs those databases access to confirm eligibility; this step would help ensure Lifeline providers are aware of state eligibility databases and could also help ensure USAC audits of Lifeline providers can verify that available state databases are being utilized to verify subscriber eligibility.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address control weaknesses and related program-integrity risks we identified in Lifeline, the Chairman of FCC should establish time frames to evaluate compliance plans and develop instructions with criteria for FCC reviewers how to evaluate these plans to meet Lifeline's program goals.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address control weaknesses and related program-integrity risks we identified in Lifeline, the Chairman of FCC should develop an enforcement strategy that details what violations lead to penalties and apply this as consistently as possible to all Lifeline providers to ensure consistent enforcement of program violations; the strategy should include a rationale and method for resource prioritization to help maximize the effectiveness of enforcement activities.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address our findings regarding the USF, the Chairman of FCC should take action to ensure that the preliminary plans to transfer the USF funds from the private bank to the U.S. Treasury are finalized and implemented as expeditiously as possible.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address our findings regarding the USF, the Chairman of FCC should take action to require a review of customer bills as part of the contribution audit to include an assessment of whether the charges, including USF fees, meet FCC Truth-in-Billing rules with regard to labeling, so customer bills are transparent, and appropriately labeled and described, to help consumers detect and prevent unauthorized charges.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To address our findings regarding the USF, the Chairman of FCC should take action to respond to USAC requests for guidance and address pending requests concerning USF contribution requirements to ensure the contribution factor is based on complete information and that USF pass-through charges are equitable.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The Chairman of FCC should review joint sales agreements (JSA) filed in stations' public inspection files to identify stations involved in those JSAs and take action to ensure that each station involved has filed its JSA as required.

    Agency: Federal Communications Commission
    Status: Open

    Comments: As of April 2017, FCC officials stated that the agency has not taken any action related to this recommendation.
    Director: Mark Goldstein
    Phone: (202) 512-6670

    3 open recommendations
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should develop joint outreach and training efforts with USDA whenever feasible to help improve Internet availability and adoption on tribal lands.

    Agency: Federal Communications Commission
    Status: Open

    Comments: As of June 2017, FCC indicated that it is taking steps to hold joint outreach and training efforts with USDA when feasible and FCC plans to document those efforts over the next year. GAO will continue to monitor the status of FCC's efforts.
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should improve the reliability of FCC data related institutions that receive E-Rate funding by defining "tribal" on the program application.

    Agency: Federal Communications Commission
    Status: Open

    Comments: As of June 2017, FCC reiterated that it agrees with this recommendation and is working on developing a definition for "tribal" that it can use. FCC hopes to have the definition developed, approved, and put into use by Spring 2018.
    Recommendation: To help improve and measure the availability and adoption of high-speed Internet on tribal lands, the Chairman of the Federal Communications Commission should develop performance goals and measures to track progress on achieving its strategic objective of ensuring that all tribal schools and libraries have affordable access to modern broadband technologies.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC said that defining "tribal" is a necessary first step to tracking progress on ensuring that all tribal schools and libraries have affordable access to modern broadband technologies. FCC plans to have a definition of "tribal" in place by Spring 2018. Once the definition is in place, FCC said that it will start tracking progress using that definition.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To strengthen FCC's data collection efforts, the Chairman of FCC should develop a strategy to gather additional information on the IP transition to assess the transition's potential effects on public safety and consumers.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC stated it will continue to use its existing strategy to obtain data necessary to ensure that core values remain intact through the tech transitions with present resource commitment levels. FCC plans to dedicate resources toward upgrading FCC systems and software to better use "big-data" capabilities.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The Chairman of FCC should evaluate the effectiveness of FCC's accessibility-related public outreach efforts and ensure those efforts incorporate key practices identified in this report, such as defining objectives and establishing process and outcome metrics.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To improve performance management of the Telecommunications Relay Service, the Chairman of the Federal Communications Commission should develop specific performance goals and measures for the TRS program. FCC should establish goals that would guide its efforts on major program dimensions--for example, consider goals and performance measures related to, but not limited to, service quality or competition among providers.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Recommendation: To improve performance management of the Telecommunications Relay Service, following the establishment of TRS's performance goals, the Chairman of the Federal Communications Commission should conduct a robust risk assessment that can help FCC design a comprehensive internal-control system.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Recommendation: To improve performance management of the Telecommunications Relay Service, the Chairman of the Federal Communications Commission should improve FCC's communication of TRS rules and procedures to the community of individuals who are deaf, hard of hearing, or have speech disabilities and the companies providing TRS services through the creation and dissemination of a handbook, program manual, or other consolidation of TRS rules and procedures.

    Agency: Federal Communications Commission
    Status: Open

    Comments: On May 12, 2017, FCC's Liaison reported to us that FCC is working towards implementing these recommendations, but FCC does not have any specific achievements or documentation to report at this time. GAO will continue to monitor and update the status of this rec.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: To help FCC determine whether its efforts to provide consumers with broadband performance information are effective and meeting consumers' needs, and whether additional efforts--such as a standardized label suggested by FCC's transparency working group--could benefit consumers, FCC should conduct or commission research on the effectiveness of FCC's efforts to provide consumers with broadband performance information and make the results of this research publicly available.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In written comments provided on the draft report, FCC indicated that it concurred with this recommendation. However, as of August 2017, FCC has not taken steps to address this recommendation.
    Recommendation: To help FCC determine whether its efforts to provide consumers with broadband performance information are effective and meeting consumers' needs, and whether additional efforts--such as a standardized label suggested by FCC's transparency working group--could benefit consumers, FCC should establish performance goals and measures under the agency's relevant strategic objectives that allow it to monitor and report on the impact and effectiveness of its efforts.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC noted that its fiscal year 2015-2018 strategic plan has strategic objectives related to providing consumers with broadband performance information; however, these objectives lack performance goals that define desired outcomes for FCC's efforts to provide consumers with broadband performance information as well as performance measures to monitor the effectiveness of FCC's efforts.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: The FCC should conduct a program evaluation to determine the extent to which the Lifeline program is efficiently and effectively reaching its performance goals of ensuring the availability of voice service for low-income Americans while minimizing the contribution burden on consumers and businesses.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In a 2016 Lifeline modernization order, which FCC adopted March 31, 2016, FCC instructed the Universal Service Administrative Company (USAC) to hire an outside, independent third-party evaluator to complete a program evaluation of the modernized Lifeline program. FCC noted that the program evaluation would enable FCC and the public to have better information about the operation and effectiveness of the Lifeline program. Such an evaluation will likely address our recommendation. FCC's order stipulated that USAC must submit the evaluation's findings to FCC by December 2020. We will update the status of this recommendation after we receive additional information from FCC.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To ensure that application of UBP for fixed Internet access does not conflict with the public interest, the FCC should make use of existing data collection sources to track fixed-Internet UBP implementation and its effects on consumers nationwide so that FCC can take actions, if necessary, to protect consumer interests.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions FCC has taken in response to this recommendation, we will provide updated information.
    Director: Mark Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To improve accountability and transparency of the high-cost program, the Chairman of FCC should demonstrate how high-cost funds were used to improve broadband availability, service quality, and capacity at the smallest geographic area possible, such as by conducting analyses of carrier data and publicly reporting this information, at least annually, in a manner that is easy and accessible for interested parties to use.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Mark L. Goldstein
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: FCC should determine whether it needs to collect additional data to understand the prevalence and context of broadcaster agreements. FCC should also evaluate whether broadcaster agreements affect its media policy goals of competition, localism, and diversity.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC has acknowledged the need for more information to be able to determine the extent to which sharing agreements between television broadcasters may affect diversity, competition, and localism. As a result, FCC required that commercial television stations disclose their sharing agreements in their public inspection files. In May 2017, FCC said that the agency has not done any new analysis since issuing the new disclosure requirement. We will continue to monitor whether FCC conducts any new analysis of whether broadcaster agreements affect the agency's media policy goals of competition, localism, and diversity as called for by our recommendation.
    Director: Goldstein, Mark L
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To provide clarity on how sponsorship identification requirements apply to activities not directly addressed by FCC's current guidance, such as the use of video news releases, and to update its guidance to reflect current technologies and recent FCC decisions about video news releases, the Chairman of the FCC should initiate a process to update its sponsorship identification guidance and consider providing additional examples relevant to more modern practices.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In August 2017, GAO contacted FCC for an update on this status of this recommendation, but received no information from the agency.
    Director: Wilshusen, Gregory C
    Phone: (202) 512-6244

    1 open recommendations
    Recommendation: To help mitigate vulnerabilities in mobile devices, the Chairman of the Federal Communications Commission should monitor progress of wireless carriers and device manufacturers in achieving their milestones and time frames once an industry baseline of mobile security safeguards has been implemented.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC plans on monitoring the progress of wireless carriers and device manufacturers in achieving their milestones and time frames through one-on-one cyber risk management assurance meetings with service providers. FCC stated that it anticipates the meetings will begin within the next year pending the Commission's adoption of the policy statement for conducting the recommended meetings. We will validate these actions in the coming year.
    Director: Goldstein, Mark L
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To determine the overall effectiveness of the Connect America Fund as well as improve the oversight and transparency of the high-cost program, the FCC should establish a specific data-analysis plan for the carrier data and make the information publicly available.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Goldstein, Mark L
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Chairman of the FCC should formally reassess the current RF energy exposure limit, including its effects on human health, the costs and benefits associated with keeping the current limit, and the opinions of relevant health and safety agencies, and change the limit if determined appropriate.

    Agency: Federal Communications Commission
    Status: Open

    Comments: The Federal Communications Commission (FCC) is developing a record on radiofrequency (RF) exposure limits with a Notice of Inquiry (in dockets 13-84 and 03-137). In the Inquiry, FCC requested comment to determine whether the RF exposure limits and policies need to be reassessed. FCC has not issued any further actions related to this inquiry, and does not have a schedule to resolve the issues in the open proceeding.
    Recommendation: The Chairman of the FCC should reassess whether mobile phone testing requirements result in the identification of maximum RF energy exposure in likely usage configurations, particularly when mobile phones are held against the body, and update testing requirements as appropriate.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In 2013, FCC issued a Further Notice of Proposed Rulemaking in ET Docket No. 03-137, proposing to update and revise its mobile phone testing procedures. FCC staff is reviewing comments on the Further Notice of Proposed Rulemaking, and developing a rulemaking for consideration by the Commission. FCC does not yet have a timeline for further action in this rulemaking.
    Director: Goldstein, Mark L
    Phone: (202)512-6670

    2 open recommendations
    Recommendation: The Federal Communications Commission should explore options for assessing how the three types of low-power television stations have affected the communities they serve and have contributed to FCC's policy goals of localism and diversity. Such an assessment could include evaluating what existing data FCC could use and what additional data should be collected to inform such an assessment.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In Apri 2014, FCC officials indicated that FCC will issue a Notice of Proposed Rulemaking on issues relating to the future of low-power television and translator stations. In addition, FCC officials noted that the upcoming spectrum incentive auction and spectrum repack will affect low-power television stations, since these stations have secondary spectrum rights to full-power stations. When the notice of proposed rulemaking is issued, we will assess the extent to which it addresses this recommendation.
    Recommendation: The Federal Communications Commission should work with Congress, as necessary, to determine what the long-term role of Class A stations should be, whether additional low-power television stations should be permitted to apply for Class A status, and what criteria stations must meet to qualify for such status. Such criteria could include attributes that contribute to FCC's goals of serving underserved communities and enhancing localism and diversity, such as providing locally produced programming and programming otherwise unavailable to communities.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In Apri 2014, FCC officials indicated that FCC will issue a Notice of Proposed Rulemaking on issues relating to the future of low-power television and translator stations. In addition, FCC officials noted that the upcoming spectrum incentive auction and spectrum repack will affect low-power television stations, since these stations have secondary spectrum rights to full-power stations. When the notice of proposed rulemaking is issued, we will assess the extent to which it addresses this recommendation.
    Director: St James, Lorelei
    Phone: (214)777-5719

    1 open recommendations
    Recommendation: To improve the management and oversight of the Low-Income Program, the Chairman of the FCC should conduct a robust risk assessment of the Low-Income Program.

    Agency: Federal Communications Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Goldstein, Mark L
    Phone: (202)512-3000

    3 open recommendations
    Recommendation: To improve internal controls over the E-rate program, the Federal Communications Commission should, based on the findings of the risk assessment, conduct a thorough examination of the overall design of E-rate's internal control structure to ensure that the procedures and administrative resources related to internal controls are aligned to provide reasonable assurance that program risks are appropriately targeted and addressed.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In April 2014, FCC approved USAC's hiring of a contractor to conduct a risk assessment of the E-rate program. FCC plans to implement this recommendation after the risk assessment is completed and the results of the risk assessment can be used to inform the examination of the internal control structure.
    Recommendation: To improve internal controls over the E-rate program, the Federal Communications Commission should implement a systematic approach to assess internal controls that appropriately considers the results of beneficiary audits and that is supported by a documented and approved set of policies and procedures.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In April 2014, FCC approved the hiring of a contractor to conduct a risk assessment of the E-rate program. In July 2014, an FCC official said that the agency planning to take action on this recommendation before the risk assessment is completed.
    Recommendation: To improve internal controls over the E-rate program, the Federal Communications Commission should develop policies and procedures to periodically monitor the internal control structure of the E-rate program, including evaluating the costs and benefits of internal controls, to provide continued reasonable assurance that program risks are targeted and addressed.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In April 2014, FCC approved the hiring of a contractor to conduct a risk assessment of the E-rate program. In July 2014, an FCC official said that the agency planning to take action on this recommendation before the risk assessment is completed.
    Director: Goldstein, Mark L
    Phone: (202)512-3000

    3 open recommendations
    Recommendation: To clarify FCC's policies on providing commissioners access to information from bureaus and offices about agenda items, each FCC chairman, at the beginning of his or her term, should develop and make publicly available internal policies that outline the extent to which commissioners can access information from the bureaus and offices during the decision-making process, including how commissioners can request and receive information.

    Agency: Federal Communications Commission
    Status: Open

    Comments: The Chairman has established guidance for how offices and bureaus should consult one another and work together. However, this guidance does not address or clarify policies on commissioner access to information from bureaus and offices.
    Recommendation: To clarify FCC's policies on providing commissioners access to information from bureaus and offices about agenda items, the FCC should provide this policy to FCC's congressional oversight committees to aid their oversight efforts.

    Agency: Federal Communications Commission
    Status: Open

    Comments: The Chairman has established guidance for how offices and bureaus should consult one another and work together. However, this guidance does not address or clarify policies on commissioner access to information from bureaus and offices.
    Recommendation: To improve FCC's workforce planning efforts, the FCC should, in revising its current Strategic Human Capital Plan, include targets that identify the type of workforce expertise needed, strategies for meeting these targets--including methods to more flexibly augment the workforce--and measures for tracking progress toward these targets.

    Agency: Federal Communications Commission
    Status: Open

    Comments: FCC has begun development of a new strategic workforce plan to be folded into its overall strategic plan. FCC is working with OPM to provide assistance. Specifically, OPM has been tasked with developing a product that will improve workforce planning, to be completed in the fall of 2014. The product will be the basis of FCC's next strategic workforce plan. According to FCC officials, the plan will align with FCC's strategic plan and OPM's requirements for small agencies. It will include metrics on specific HR and workforce activities to evaluate the effectiveness and implementation of the plan's strategic goals. The plan will provide a roadmap for implementing the strategies but include flexibility to meet the dynamic and changing FCC organizational requirements. Given the ongoing nature of FCC's work in this area, we are keeping this recommendation open until OPM and FCC complete their work product.
    Director: Goldstein, Mark L
    Phone: (202) 512-3000

    2 open recommendations
    Recommendation: To improve the effectiveness and accountability of FCC's efforts to oversee wireless phone service, the Chairman of the Federal Communications Commission should direct the commission to develop goals and related measures for FCC's informal complaint-handing efforts that clearly articulate intended outcomes and address important dimensions of performance.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC stated that it would consider establishing meaningful and measurable outcome-based standards in the context of its efforts to reassess goals for the mediation of informal consumer complaints. FCC noted that it already has basic performance metrics for responding to consumer complaints in a timely manner and will examine ways to automate such responses and provide them by email, which may be more efficient than processing these complaints manually and mailing a paper response. In June 2011, FCC stated it had taken steps to improve its complaint-handling efforts by increasing staff training and beginning an effort to revise its complaint coding and intake process, which it expects to complete by the end of fiscal year 2011. FCC also stated it is considering other enhancements for fiscal year 2012. However, this response did not mention any direct action in response to the recommendation. In May 2012, FCC stated it had begun an effort to improve its informal complaint-handling, including revising its complaint intake and coding procedures with an emphasis on collecting information to enhance policymaking and compliance activities. The response did not specifically mention goals and measures, but said the effort was ongoing and expected to continue through the end of 2012. In August 2013, FCC stated it was considering a proposal for comprehensive reform to its consumer complaint process. The agency hoped to institute performance measures for the consumer complaint process as part of the reform. In June 2014, FCC staff said that the FCC Chairman had set a goal to reform the agency's complaint process by the end of 2014. In August 2016, FCC staff said that the agency is working to develop performance metrics for its complaint-handling efforts. We will continue to follow up with FCC about its efforts.
    Recommendation: To better ensure a systemwide focus in providing oversight of wireless phone service and improve FCC's partnership with state agencies that also oversee this service, the Chairman of the Federal Communications Commission should direct the commission to develop and issue guidance delineating federal and state authority to regulate wireless phone service, including pulling together prior rulings on this issue; addressing the related open proceedings on truth-in-billing and early termination fees; and, if needed, seeking appropriate statutory authority from Congress.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In its February 5, 2010 response, FCC noted that the Notice of Inquiry on Consumer Information and Disclosure it released on August 9, 2009, provides an opportunity for the agency to review prior rulings and related open proceedings. The response also stated that FCC's Wireless Bureau and Consumer and Governmental Affairs Bureau are working together to review areas of the Communications Act where clarification is needed regarding state and federal roles for oversight of wireless phone service. In June 2011, FCC stated that it was continuing to hold regular meetings with associations representing state agency officials, but did not mention taking any action to directly address the recommendation. In May 2012, FCC stated that the topic of wireless regulation is discussed during intergovernmental webinars FCC hosts with state and local government offices, but did not indicate it had developed and issued guidance as called for in the recommendation. In August 2013, FCC stated that it has not issued any formal guidance on delineating federal and state wireless oversight authority. In June 2014, FCC stated that the commission was considering making changes to its truth-in-billing rules by the end of 2014 and that such a proceeding would include addressing how FCC partners with states in protecting wireless consumers. In July 2016, FCC said that it planned to address this issue in December 2017.
    Director: Goldstein, Mark L
    Phone: (202)512-3000

    1 open recommendations
    Recommendation: Given the critical importance of telecommunications technologies to schools and libraries, the Chairman of the Federal Communications Commission should direct FCC staff to establish performance goals and measures for the E-rate program that are consistent with the Government Performance and Results Act. FCC should use the resulting performance data to develop analyses of the actual impact of E-rate funding and to determine areas for improved program operations.

    Agency: Federal Communications Commission
    Status: Open

    Comments: In an August 2007 order, FCC adopted two performance measures for the E-rate program, one for Internet connectivity and the other for application processing. The order did not include specific E-rate program goals, although FCC said in this order that it anticipated adopting performance goals as it and USAC gained experience with the performance measures. While FCC's efforts to develop performance measures have the potential to eventually produce better information than is currently available on E-rate program performance, these measures fall short when compared to the key characteristics of successful performance measures and FCC still has not established program goals. FCC says it is still working on developing goals and performance measures for the Universal Service programs.