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    Results:

    Topic: "Equal Opportunity"

    15 publications with a total of 58 open recommendations including 1 priority recommendation
    Director: Cindy Brown Barnes
    Phone: (202) 512-7215

    6 open recommendations
    Recommendation: The Chair of the EEOC should develop a timeline to complete the planned effort to clean Integrated Mission System data for a one-year period and add missing industry code data. (Recommendation 1)

    Agency: Equal Employment Opportunity Commission
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OFCCP should analyze internal process data from closed evaluations to better understand the cause of delays that occur during compliance evaluations and make changes accordingly. (Recommendation 2)

    Agency: Department of Labor: Office of Federal Contract Compliance Programs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OFCCP should take steps toward requiring contractors to disaggregate demographic data for the purpose of setting placement goals in the affirmative action program (AAP) rather than setting a single goal for all minorities, incorporating any appropriate accommodation for company size. For example, OFCCP could provide guidance to contractors to include more specific goals in their AAP or assess the feasibility of amending their regulations to require them to do so. (Recommendation 3)

    Agency: Department of Labor: Office of Federal Contract Compliance Programs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OFCCP should assess the quality of the methods used by OFCCP to incorporate consideration of disparities by industry into its process for selecting contractor establishments for compliance evaluation. It should use the results of this assessment in finalizing its procedures for identifying contractor establishments at greatest risk of noncompliance. (Recommendation 4)

    Agency: Department of Labor: Office of Federal Contract Compliance Programs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OFCCP should evaluate the current approach used for identifying entities for compliance review and determine whether modifications are needed to reflect current workplace structures and locations or to ensure that subcontractors are included. (Recommendation 5)

    Agency: Department of Labor: Office of Federal Contract Compliance Programs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Director of OFCCP should evaluate the Functional Affirmative Action Program to assess its usefulness as an effective alternative to an establishment-based program, and determine what improvements, if any, could be made to better encourage contractor participation. (Recommendation 6)

    Agency: Department of Labor: Office of Federal Contract Compliance Programs
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Barbara Bovbjerg
    Phone: (202) 512-7215

    1 open recommendations
    Recommendation: The Attorney General should study the implementation of federal accessibility requirements in the context of early in-person voting and make any changes to existing guidance that are determined to be necessary as a result of the study. (Recommendation 1)

    Agency: Department of Justice
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Michael Clements
    Phone: (202) 512-8678

    4 open recommendations
    Recommendation: The Chief Investment Officer of the Army and Air Force Exchange Service should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should complete actions related to top leadership commitment and removing potential barriers. (Recommendation 1)

    Agency: Department of Defense: Army and Air Force Exchange Service
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Federal Retirement Thrift Investment Board should use key practices as appropriate to increase opportunities for MWO asset managers if and when implementing its mutual fund window platform. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, remove potential barriers, conduct outreach to MWO firms, and communicate its priorities and expectations for an inclusive selection process to its staff and consultants if and when it begins to search for a mutual fund window platform. (Recommendation 2)

    Agency: Federal Retirement Thrift Investment Board
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Navy Exchange Service Command should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, and to the extent that staff and resources are a constraint, should direct its consultant to conduct outreach to MWO firms and communicate its priorities and expectations for an inclusive selection process by requesting its consultant conduct more inclusive asset manager searches specifically for the Navy Exchange Service Command. (Recommendation 3)

    Agency: Department of Defense: Department of the Navy: Navy Exchange Service Command
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Chief Investment Officer of the Tennessee Valley Authority Retirement System should fully implement key practices to increase opportunities for MWO asset managers as part of its selection processes. Specifically, the Chief Investment Officer should take actions to demonstrate top leadership commitment, and to the extent that staff and resources are a constraint, should direct its consultant to conduct outreach to MWO firms and communicate its priorities and expectations for an inclusive selection process by requesting its consultant conduct more inclusive asset manager searches specifically for the Tennessee Valley Authority Retirement System. (Recommendation 4)

    Agency: Tennessee Valley Authority: Retirement System
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Melissa Emrey-Arras
    Phone: (617) 788-0534

    6 open recommendations
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to develop and take corrective actions, in consultation with Interior's Designated Agency Safety and Health Official, to address BIA safety program weaknesses identified in prior Interior evaluations.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In early August 2017, Indian Affairs reported that BIA is currently developing a corrective action plan to address specific findings and recommendations from a 2016 Interior review of BIA's safety program. Indian Affairs reported that its safety office will track BIA's progress on a monthly basis and provide a report to the Assistant Secretary-Indian Affairs and Interior's Designated Agency Safety and Health Official. Indian Affairs reported a target date of July 31, 2018 for implementing this recommendation. We will monitor Indian Affairs' efforts to implement this recommendation and provide a corrective action plan.
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to assign responsibility to a specific office or official to develop and implement a plan to assess employees' safety training needs and monitor employees' compliance with Indian Affairs' safety training requirements.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In early August 2017, Indian Affairs reported that BIA regional leadership, in collaboration with Indian Affairs' safety office, will develop and publish a safety training plan for all Indian Affairs employees with responsibilities for safety inspections. Additionally, Indian Affairs reported that BIA and BIE will develop and implement a policy to ensure that first-line supervisors monitor and report on whether employees have completed the training requirements. Indian Affairs reported a target date of January 31, 2020 for implementing this recommendation. We will continue to monitor Indian Affairs' efforts to implement this recommendation.
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to ensure that BIA's employee performance standards on inspections are consistently incorporated into the appraisal plans of all BIA personnel with safety program responsibilities.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that BIE and BIA, in coordination with Indian Affairs' safety office, will incorporate consistent safety inspection performance standards into the appraisal plans of all personnel with safety program responsibilities. Indian Affairs reported a target date of June 30, 2018 for implementing this recommendation. We will continue to monitor Indian Affairs' efforts to implement this recommendation.
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to develop a performance standard on inspection report quality and establish a process to routinely monitor the quality of inspection reports. Monitoring could include, but not be limited to, the following areas: accuracy of risk levels and abatement timeframes assigned to deficiencies and clarity of language to describe safety hazards and recommended corrections.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that BIA will amend its 2017 performance standards for safety inspectors to comply with the standards in Indian Affairs' recently updated safety inspection and fire system guidelines. Additionally, Indian Affairs reported that its safety office, BIA, and BIE will develop a comprehensive performance standard for inspection reports and a formal and uniform process for monitoring the quality of safety inspection reports. Indian Affairs reported a target date of June 30, 2020 for implementing this recommendation. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation regarding updates to its safety performance standards.
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to require safety inspectors to document when inspection reports are sent to schools and establish a process to routinely monitor the timeliness of reports against Indian Affairs' required 30-day timeframe.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that it had implemented updated safety guidelines in May 2017, which require safety inspectors to complete and submit a safety inspection certification and a transmittal memorandum to schools. Indian Affairs reported that all safety inspectors had received training on the guidelines and that its safety office had established a procedure for monitoring the timeliness of inspection reports sent to schools. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation that these actions are completed.
    Recommendation: The Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to use information gathered from monitoring the timeliness of school safety inspection reports to assess the performance of employees with safety program responsibilities and hold them accountable.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that BIE, BIA, and the Indian Affairs safety office will take steps to ensure that all safety personnel performance plans include its standard on inspection report timeliness. First-line supervisors will use data collected by the safety office to hold employees accountable. Indian Affairs reported a target date of September 1, 2019 for implementing this recommendation.
    Director: Melissa Emrey-Arras
    Phone: (617) 788-0534

    6 open recommendations
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to develop a comprehensive long-term capital asset plan to inform its allocation of school facility funds. Such a plan should include a prioritized list of school repair and maintenance projects with the greatest need for funding.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that its Office of Facilities, Property, and Safety Management is undergoing a reorganization to establish a work group focused on asset management and will continue to work with the Office of Management and Budget to develop a capital asset management plan. Indian Affairs has reported a target date of June 30, 2018 for implementing this recommendation. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation on the actions it is taking to develop a capital asset plan.
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to provide more details in Indian Affairs' annual congressional budget justifications on specific needs at BIE schools, including information on proposed capital expenditures, and updates on previous school construction projects.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that its Office of Facilities, Property, and Safety Management will work with Indian Affairs' budget office and BIE to incorporate more details in its fiscal year 2019 budget justification on the specific needs at BIE schools and proposed and updated capital expenditures. Indian Affairs reported a target date of September 30, 2018, for implementing this recommendation.
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to develop and implement guidance for its project managers and contracting officers regarding effective use of accountability measures.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that it had taken a range of actions, including establishing new oversight mechanisms, hiring staff with expertise in construction contracting, and administering training for contracting staff, among other actions to enhance the use of accountability measures in contracting. Indian Affairs reported a target date of February 28, 2018 for implementing this recommendation. It did not report taking any actions to develop guidance for its project managers and contracting officers on the effective use of accountability measures, which our recommendation specifies. We will continue to monitor Indian Affairs' efforts to implement this recommendation and await documentation that these actions are completed.
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to clarify Indian Affairs' design handbook requirements to explain when and how school designs can deviate from specific requirements--such as heating and cooling systems with complex features--when the life cycle cost analysis demonstrates the requirements are not cost-effective or practical given such factors as the technical capacity of school facility staff.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior did not agree with this recommendation because it said its draft design handbook-once finalized-would address the process for requesting design deviations but was not intended to include every situation where deviations could be requested. We reviewed a version of the agency's draft handbook in May 2017 and found it did not adequately address our recommendation because it did not explain how Indian Affairs would allow for deviations, including how deviations could be based on life cycle cost analysis. In August 2017, Indian Affairs reported that its revised handbook will clearly explain the process for requesting deviations from specific requirements for designing schools. We will review its updated guidance when the agency provides us a finalized version.
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to improve oversight and technical assistance to tribal organizations to enhance tribal capacity to manage major construction projects.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that its Division of Facilities Management and Construction will develop a project tracking and monitoring process for all projects above a certain monetary threshold. Additionally, Indian Affairs reported that this office will work with BIA and BIE officials to identify common challenges that tribes face in managing projects and provide appropriate technical assistance. Indian Affairs reported a target date of June 30, 2018 for implementing this recommendation.
    Recommendation: To ensure accountability for BIE school facility funds, the Secretary of the Interior should direct the Assistant Secretary--Indian Affairs to develop and implement guidance for maintaining complete contract and grant files for all BIE school construction projects.

    Agency: Department of the Interior
    Status: Open

    Comments: Interior agreed with this recommendation. In August 2017, Indian Affairs reported that it will take several actions to address the recommendation, including developing guidance for maintaining complete grant files on tribally-managed school construction projects. Additionally, it reported that a new Interior policy requires that all new contract files from January 1, 2017, forward be maintained electronically, which will enhance Indian Affairs' ability to maintain contract files. Indian Affairs reported a target date of March 31, 2019 for implementing this recommendation.
    Director: Rebecca Shea
    Phone: (202) 512-2834

    8 open recommendations
    Recommendation: To help ensure that NTTFI is able to provide quality information to support management and program oversight efforts, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to coordinate with the Federal Highway Administration and tribal stakeholders and reexamine the need for road-description and condition data currently collected in the NTTFI and eliminate fields that do not serve an identified purpose.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure that NTTFI is able to provide quality information to support management and program oversight efforts, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to for fields determined to have continued relevance for management and program oversight take steps to improve the quality of these data by clarifying guidance in the NTTFI coding guide that tribes use to collect data and by providing additional guidance on steps needed to ensure that data are consistently reported.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To help ensure that NTTFI is able to provide quality information to support management and program oversight efforts, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to establish a process to monitor data to facilitate timely and targeted corrections to missing or erroneous data.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the DMR, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to develop a means to document when the level of service for each road section was last evaluated.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the DMR, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to develop and maintain documentation supporting the unit costs of maintenance used to estimate maintenance needs.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the DMR, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to develop a process for more complete and accurate reporting occurring under existing authority of Road Maintenance Program funds expended for performed maintenance on BIA roads.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve data on reasons for student absences, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to provide guidance to BIE schools to collect data on student absences related to road and weather conditions.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To best align resources allocation decisions to needs, the Secretary of the Interior should direct the Assistant Secretary-Indian Affairs to review the formula to fund transportation at BIE schools and determine, with BIA and tribal stakeholders, what adjustments, such as distinguishing between gravel and paved roads, are needed to better reflect transportation costs for schools.

    Agency: Department of the Interior
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Brown Barnes, Cindy S
    Phone: (202) 512-7215

    6 open recommendations
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to make changes to the contractor scheduling list development process so that compliance efforts focus on those contractors with the greatest risk of not following equal employment opportunity and affirmative action requirements.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor (DOL) agreed with this recommendation and is taking steps to address it. DOL noted its past work to improve its ability to identify federal contractor establishments under its jurisdiction. The agency is also committed to improving the scheduling process and using its resources more efficiently. DOL noted that its recently proposed EEO-1 pay data collection will provide more detailed information on federal contractor compensation disparity patterns, which they believe will strengthen the selection process. Finally, the agency reported that it is committed to improving its ability to focus on contractors with the greatest risk of noncompliance.
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to develop a mechanism to monitor AAPs from covered federal contractors on a regular basis. Such a mechanism could include electronically collecting AAPs and contractor certification of annual updates.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor agreed with this recommendation and reported that it will fully explore the operational implications and funding requirements.
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to make changes to the current scheduling list distribution process so that it addresses changes in human capital and does not rely exclusively on geographic location.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor (DOL) agreed with this recommendation. DOL reported that it will explore the logistics of non-geographically based compliance evaluations in its review of contractors with Functional Affirmative Action Programs. The agency will also explore establishment based cross-regional case transfers, and continue to implement improved case distribution approaches in future scheduling lists.
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to provide timely and uniform training to new staff, as well as provide continuing training opportunities to assist compliance officers in maintaining a level of competence to help ensure quality and consistency of evaluations across regions and district offices.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor agreed with this recommendation and noted past and future efforts to address it. To date, the agency has conducted many webinars to build staff knowledge and skills; implemented a Front Line Manager Leadership Development Program to enhance leadership and technical skills; hosted an all-staff regional training in FY16 to hone the staff's technical skills; developed a training plan in FY16 to assess employee training needs and address the needs of compliance officers at various stages of their careers; and conducted a training needs assessment in FY16 to identify the performance requirements and competencies needed by agency staff. Based on the results of the needs assessment, the agency plans to develop the "Compliance Officer Continuous Education Success Program," a three-year program to ensure that compliance officers receive timely and consistent instruction. They will also formalize its use of training-related work groups to ensure training is responsive to employer needs, and leverage different instructional methods, such as classroom and web-based training.
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to review outreach and compliance assistance efforts and identify options for improving information provided to federal contractors and workers to enhance their understanding of nondiscrimination and affirmative action requirements to ensure equal employment opportunities for protected workers.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor (DOL) agreed with this recommendation and is taking steps to address it. The agency plans to expand stakeholder engagement practices, such as consultations with federal contractors, to determine what additional guidance is needed to support contractor compliance with OFCCP regulations and increase contractor awareness of resources, such as its Help Desk and EEO Tabulation. OFCCP will also build on prior outreach that has included live and virtual events (e.g., focus groups, round tables) and explore ways to disseminate promising practices.
    Recommendation: To ensure that federal contractors are complying with equal employment opportunity requirements, the Secretary of Labor should direct the Director of OFCCP to assess existing contractor guidance for clarity to ensure that contractors have information that helps them better understand their responsibilities regarding nondiscrimination and affirmative action requirements to ensure equal employment opportunities for protected workers.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor agreed with this recommendation. The agency noted past efforts demonstrating its commitment to quality guidance, such as by increasing online resources and tools available to stakeholders, and revising outdated regulations and guidance with input from stakeholders.
    Director: Daniel Garcia-Diaz
    Phone: (202) 512-8678

    1 open recommendations
    Recommendation: In order to ensure sustained leadership commitment to and accountability for CFPB's efforts to promote a diverse, inclusive, and fair workplace, in coordination with representatives of CFPB's employee union, the Director should develop tools to collect more comprehensive employee feedback on the grievance complaint processes to understand and remedy factors that may reduce employee confidence in these processes.

    Agency: Consumer Financial Protection Bureau
    Status: Open

    Comments: As of May 2017, CFPB had reached agreement with its employee union on a process to collect more comprehensive employee feedback on its grievance complaint processes, but CFPB had not yet implemented this new process. This new process will include a short survey that will be provided to employees who participate in the grievance process. A CFPB official said that CFPB will begin using this survey to collect feedback once it has determined the best point in the grievance process to distribute it.
    Director: Jacqueline M. Nowicki
    Phone: (617) 788-0580

    2 open recommendations
    including 1 priority recommendation
    Recommendation: The Secretary of Education should direct Education's Office for Civil Rights to more routinely analyze its Civil Rights Data Collection by school groupings and types of schools across key elements to further explore and understand issues and patterns of disparities. For example, Education could use this more detailed information to help identify issues and patterns among school types and groups in conjunction with its analyses of student groups.

    Agency: Department of Education
    Status: Open
    Priority recommendation

    Comments: The Department of Education stated that it already analyzes its civil rights data in some of the ways we recommended, and in light of our recommendation, will consider whether additional analysis could augment their core civil rights enforcement mission. Education noted that it often uses the type of analyses GAO recommended, when appropriate, to inform its internal civil rights investigations, and makes the data available to researchers and other stakeholders outside the agency. While these efforts are encouraging, our recommendation emphasizes that the agency itself more routinely use the civil rights data across key data elements to help it identify disparities and patterns among groups and types of schools. Such an analysis could enhance the agency's current efforts and ultimately improve the agency's ability to target oversight and technical assistance to the schools that need it most. Education reported that this recommendation would be implemented by September 15, 2017. At that time, we will await documentation of its analyses by the school groupings as specified in our recommendation.
    Recommendation: The Attorney General of the United States should direct the Department of Justice's Civil Rights Division to systematically track key summary information across its portfolio of open desegregation cases and use this data to inform its monitoring of these cases. Such information could include, for example, dates significant actions were taken or reports received.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice concurred with this recommendation and believes its procedures for tracking case-related data are adequate. Justice reported in 2016 that it is currently developing an electronic document management system that may allow more case-related information to be stored in electronic format. The agency has already taken substantial steps to increase its case monitoring activities in desegregation cases, and intends to continue those efforts. However, Justice did not provide any details on what these steps are or if these steps are in line with our recommendation. GAO is encouraged that the agency sees a need to increase case monitoring. We will consider closing this recommendation when the agency provides specific information on its systematic tracking of information on open cases and using this information to enhance enforcement. GAO did not receive an update on this recommendation from DOJ in 2017.
    Director: Daniel Bertoni
    Phone: (202) 512-7215

    4 open recommendations
    Recommendation: To ensure that it provides all eligible populations access to its services and that its eligibility requirements are consistent with currently accepted practices, the Library of Congress should re-examine and potentially revise its requirement that medical doctors must certify eligibility for the NLS program for those with a reading disability caused by organic dysfunction.

    Agency: Library of Congress
    Status: Open

    Comments: The Library of Congress indicated that the National Library Service for the Blind and Physically Handicapped (NLS) has contracted for a study of how eligibility based on reading disability should be certified. This study will look at medical advances in the diagnosis of reading disabilities, the NLS authorizing statute, and the potential impact of a regulatory change on the program. The expected completion date is December 2017. To close this recommendation, the Library of Congress must demonstrate that this study has been completed and that NLS has determined whether a change in its requirements is warranted.
    Recommendation: To ensure funds are directed to the most cost-effective outreach efforts, NLS should evaluate the effectiveness of its outreach efforts, including the extent to which different outreach efforts have resulted in new users.

    Agency: Library of Congress: National Library Service for the Blind and Physically Handicapped
    Status: Open

    Comments: The Library of Congress indicated that the National Library Service for the Blind and Physically Handicapped (NLS) has begun revising the program application form so that it captures information on how applicants were referred to the program. NLS expects to have all libraries nationwide using this revised application by sometime in 2018. In addition, the Library of Congress indicated that NLS has contracted for a multi-year, multi-media advertising campaign. This effort will assess the effectiveness of different approaches by connecting direct responses to ads with verified program enrollment. The campaign is expected to be fully underway by January 2018. To close this recommendation, the Library of Congress will need to demonstrate that NLS has fully implemented one or more of its planned new approaches for evaluating outreach.
    Recommendation: To help it determine the most cost-effective approach for its next audio player, NLS should comprehensively assess the alternatives of designing its own specialized audio player versus providing commercially available players to its users.

    Agency: Library of Congress: National Library Service for the Blind and Physically Handicapped
    Status: Open

    Comments: The Library of Congress indicated that the National Library Service for the Blind and Physically Handicapped (NLS) has contracted for a study of the different commercially available audio players for their usability, life-cycle costs, maintenance needs, and durability. The study is expected to be completed by December 2017, and will guide NLS in its decision about how to develop its next generation of audio players. To close this recommendation as implemented, the Library of Congress will have to demonstrate that this study has been conducted and that NLS has considered its findings in making a decision about its next generation audio player.
    Recommendation: To help it determine whether to supplement its collection of human-narrated audio materials with text-to-speech materials, NLS should thoroughly assess the text-to-speech option versus continuing to provide only human-narrated materials.

    Agency: Library of Congress: National Library Service for the Blind and Physically Handicapped
    Status: Open

    Comments: The Library of Congress indicated that the National Library Service for the Blind and Physically Handicapped (NLS) has developed a library of 100 text-to-speech (synthetic speech) talking books. In September 2017, NLS will begin a 3-month pilot in which a group of NLS users try out these talking books and provide input to NLS. Also, NLS will require that its next generation of audio players have the capacity to play synthetic speech talking books, and the study it has contracted of commercially available players will consider this requirement among other factors. To close this recommendation as implemented, NLS needs to demonstrate that it has completed its text-to-speech pilot and has decided on an approach going forward with regards to expanding this program.
    Director: Andrew Sherrill
    Phone: (202) 512-7215

    2 open recommendations
    Recommendation: To promote effective operation of the U.S. Commission on Civil Rights, Congress may wish to consider amending the commission's authorizing statute to clearly specify the roles and responsibilities of the commission chairperson, commissioners, and staff director, such as who has the authority to develop and implement commission operating policies and procedures, to manage commission staff, and to represent commission decisions and views, including those views expressed on commission letterhead.

    Agency: Congress
    Status: Open

    Comments: A Senate Committee on Appropriations report released on June 16, 2015, which accompanied a bill that provided for the Commission's FY 2016 appropriations, included a provision that directed the Commission to address one of the two issues highlighted in our recommendation. Specifically, the report calls for the Commission to limit the use of letterhead to items that reflect the views of the entire Commission. As of October 2017, no action has been taken with regard to clarifying the roles of the commission chairperson, commissioners, and staff director.
    Recommendation: To more fully inform congressional consideration of the commission's fiscal year 2016 budget submission, the commission should develop and submit to the appropriate congressional committees a comprehensive workforce plan that assesses skills needed and the appropriate distribution of commission staff to fulfill the agency's mission and statutory responsibilities. This plan should incorporate relevant information from the report that Congress recently directed the commission to provide.

    Agency: Commission on Civil Rights
    Status: Open

    Comments: The Commission on Civil Rights stated that the Commissioners will work closely with the incoming Staff Director, once the President makes an appointment, to develop a comprehensive workforce plan. The agency stressed the importance of involving the new Staff Director in this process. We recognize the importance of involving the Staff Director - the agency's chief administrative official - in an analysis of the Commission's workforce and look forward to the results of this analysis. To date, the Commission has not prepared a comprehensive workforce plan.
    Director: Farrell, Brenda S
    Phone: (202) 512-3604

    2 open recommendations
    Recommendation: To improve leadership's commitment to preventing and responding to incidents of sexual harassment, the Secretary of Defense should direct the Under Secretary of Defense for Personnel and Readiness to develop a strategy for holding individuals in positions of leadership accountable for promoting, supporting, and enforcing the department's sexual harassment policies and programs.

    Agency: Department of Defense
    Status: Open

    Comments: DOD has updated its guidance on sexual harassment, but it has not yet implemented the recommendation. DOD concurred with this recommendation and stated that it would collaborate with the military services to systematically review existing accountability methods, with the goal of developing an overarching strategy. According to DOD, a 2013 memorandum from the Secretary of Defense on sexual assault prevention and response outlined requirements addressing leadership accountability for preventing sexual harassment. The Secretary of Defense also issued a memorandum addressing prevention and response of sexual harassment in 2014, and DOD updated its guidance on sexual harassment in 2015. In 2016, DOD stated that further revisions to guidance were forthcoming to provide a framework for oversight of sexual harassment. This framework, among other things, would address standards for holding leaders accountable for promoting, supporting, and enforcing sexual harassment policies. As of January 2017, those revisions had not been issued. We will continue to monitor DOD's actions.
    Recommendation: To improve implementation of the department's sexual harassment policies and programs, the Secretary of Defense should direct the service secretaries to verify or track military commanders' compliance with existing requirements that commanders periodically determine their organizational health and functioning effectiveness by periodically assessing their equal opportunity climate through "command climate" assessments.

    Agency: Department of Defense
    Status: Open

    Comments: DOD has updated its guidance on sexual harassment, including a requirement for sharing the results of command climate assessments with the next higher level of command, but has not yet implemented an oversight mechanism to verify and track commanders' compliance with requirements to conduct such assessments. DOD concurred with this recommendation and stated that it would implement the recommendation through revisions to its guidance. According to DOD, a 2013 memorandum from the Secretary of Defense on sexual assault prevention and response outlined requirements addressing leadership accountability for preventing sexual harassment. The memorandum included a requirement that the results of command climate surveys be provided to the next level up in the chain of command, and it directed service chiefs, through their respective military department secretaries, to develop methods to assess the performance of commanders in establishing command climates of dignity and respect. The Secretary of Defense also issued a memorandum addressing prevention and response of sexual harassment in 2014, and DOD updated its guidance on sexual harassment in 2015. In 2016, DOD stated that further revisions to guidance were forthcoming to provide a framework for oversight of sexual harassment. This framework, among other things, would address standards for holding leaders accountable for promoting, supporting, and enforcing sexual harassment policies. As of January 2017, those revisions had not yet been issued. We will continue to monitor DOD's actions.
    Director: Jones, Yvonne D
    Phone: (202) 512-9095

    2 open recommendations
    Recommendation: If pilot projects are approved by EEOC, the Acting Chairman of EEOC should direct pilot project officials to develop for each pilot project an evaluation plan that includes key features to improve the likelihood that pilot project evaluations will yield sound results, such as (1) well-defined, clear, and measurable objectives; measures that are directly linked to the program objectives; criteria for determining pilot program performance; (2) a way to isolate the effects of the pilot programs; (3) a data analysis plan for the evaluation design; and (4) a detailed plan to ensure that data collection, entry, and storage are reliable and error free.

    Agency: Equal Employment Opportunity Commission
    Status: Open

    Comments: According to EEOC officials, the agency is in the process of proposing changes in regulations that would allow use of the pilot programs. The EEOC must then send the guidance to OMB for its approval. Depending on what happens during that process, the guidance could be returned to EEOC for additional consideration. However, once approved, the EEOC can then implement the pilot programs and address our recommendations. These recommendations were to include an evaluation plan in the programs. As part of the evaluation plan, we also recommended that the EEOC adopt an appropriate methodology that could assess the success of the programs. Therefore, we are keeping the recommendation open. 12/2011: In providing comments on this report, EEOC concurred with this recommendation. While the agency has not implemented the recommendation, it is proposing changes to the Federal sector regulatory process that would allow the use of pilot projects subject to Commission approval. EEOC has sent a notice of proposed rulemaking (NPRM) to 170 agencies to solicit their comments on pilot programs to test alternative approaches to administering the EEOC complaint process. EEOC has received and is reviewing comments from the 33 agencies which submitted comments on the proposed draft. According to an EEOC official, EEOC currently is analyzing the comments on the NPRM and drafting the Final Rule. Once approved by EEOC, we will request and review EEOC's plans to evaluation the pilot projects. 5/28/13: According to EEOC, pilot projects in the Federal sector were included in the Notice of Proposed Rule Making (NPRM) that would modify EEOC regulations governing the Federal Sector process. That regulation is currently under consideration by the Commission. At the time of our contact, EEOC did not have a timeframe for a decision. Further, after EEOC's decision, it would then go to OMB for review and approval before the final rule is published. We recently contacted the EEOC and have a meeting scheduled for 12/17/16 to discuss the status of the pilot program and the recommendations.
    Recommendation: If pilot projects are approved by EEOC, the Acting Chairman of EEOC should direct commission staff to review and approve pilot projects' evaluation plans to increase the likelihood that evaluations will yield methodologically sound results, thereby supporting effective program and policy decisions.

    Agency: Equal Employment Opportunity Commission
    Status: Open

    Comments: According to EEOC officials, the agency is in the process of proposing changes in regulations that would allow use of the pilot programs. The EEOC must then send the guidance to OMB for its approval. Depending on what happens during that process, the guidance could be returned to EEOC for additional consideration. However, once approved, the EEOC can then implement the pilot programs and address our recommendations. These recommendations were to include an evaluation plan into the programs. As part of the evaluation plan, we also recommended that the EEOC adopt an appropriate methodology that could assess the success of the programs. Therefore, we are keeping the recommendation open. 12/2011: In providing comments on this report, EEOC concurred with this recommendation. While the agency has not implemented the recommendation, it is proposing changes to the Federal sector regulatory process that would allow the use of pilot projects subject to Commission approval. EEOC has sent a notice of proposed rulemaking (NPRM) to 170 agencies to their solicit comments on pilot programs to test alternative approaches to administering the EEOC complaint process. EEOC has received and is reviewing comments from the 33 agencies who submitted comments on the proposed draft. According to an EEOC official, EEOC currently is analyzing the comments on the NPRM and drafting the Final Rule. Once approved by EEOC, we will request and review information on EEOC's efforts to review and approve evaluation plans for the pilot projects. 12/23/2011: According to EEOC, pilot projects in the Federal sector were included in the Notice of Proposed Rule Making (NPRM) that would modify EEOC regulations governing the Federal Sector process. That regulation is currently under consideration by the Commission. At the time of our contact, EEOC did not have a timeframe for a decision. Further, after EEOC's decision, it would then go to OMB for review and approval before the final rule is published. We recently contacted the EEOC and have a meeting scheduled for 12/17/16 to discuss the status of the pilot program and the recommendations.
    Director: Shames, Lisa R
    Phone: (202)512-2649

    5 open recommendations
    Recommendation: To better ensure sufficient oversight and management direction are provided to guide USDA's civil rights efforts, to make responsibility for improvement clear, and to make USDA's performance more transparent, Congress may wish to consider making USDA's Assistant Secretary for Civil Rights subject to a statutory performance agreement.

    Agency: Congress
    Status: Open

    Comments: As of September 2013, action on a new farm bill is pending and it is not known whether Congress will make the Assistant Secretary subject to a performance agreement.
    Recommendation: To better ensure sufficient oversight and management direction are provided to guide USDA's civil rights efforts, to make responsibility for improvement clear, and to make USDA's performance more transparent, Congress may wish to consider establishing a USDA civil rights oversight board.

    Agency: Congress
    Status: Open

    Comments: As of September 2013, action on a new farm bill is pending and it is not known whether Congress will establish a USDA civil rights oversight board.
    Recommendation: To improve USDA efforts to address civil rights issues and the participation of minority farmers and ranchers in USDA programs, the Secretary of Agriculture should prepare and implement an improvement plan for resolving discrimination complaints that sets time frame goals and provides management controls for resolving complaints from beginning to end.

    Agency: Department of Agriculture
    Status: Open

    Comments: USDA has not fully implemented this recommendation. As of August 2012, USDA had developed a plan to improve resolution of discrimination complaints, and the Office of the Assistant Secretary for Civil Rights (OASCR) had implemented many of the plan's actions, such as placing priority on processing program complaints facing the statute of limitations. However, USDA had more work to do on (1) establishing an electronic records management system; (2) implementing the Lean Six Sigma (LSS) process; (3) conducting pilot efforts to explore establishing new time frame goals for intake, investigation, and adjudication activities to resolve employee and program complaints; and (4) providing documentation of new policies, procedures, guidance, and training needed to determine if new management controls cover the entire process for resolving complaints. As of September 2013, OASCR's electronic complaints management systems allow OASCR to scan in, store, and retrieve multiple records in a searchable environment. OASCR undertook a review of the program complaint process through LSS, and based on the results, extended the scope of the review to include the employment complaint process. OASCR implemented core changes through LSS that identify efficiencies to reduce time frames. OASCR has established time frame goals for processing program complaints; however, it has yet to establish them for investigating and adjudicating employment complaints. Time frame goals for the entire employment complaint resolution process would have to be final before management controls can be made final.
    Recommendation: To improve USDA efforts to address civil rights issues and the participation of minority farmers and ranchers in USDA programs, the Secretary of Agriculture should develop and implement a plan to ensure the accuracy, completeness and reliability of ASCR's databases on customer and employee complaints, and that provides for independent validation of ASCR's data quality.

    Agency: Department of Agriculture
    Status: Open

    Comments: USDA has not fully implemented this recommendation. As of August 2012, the Office of the Assistant Secretary for Civil Rights' (OASCR) efforts to ensure data reliability of the iComplaints employee complaints database included a comprehensive set of business rules, a data integrity tool, and a quality review management module. Also, OASCR had developed and was implementing a plan to check the accuracy of the data entered for every program complaint in the Program Complaints Management System (PCMS). However, OASCR had not provided all of the documentation needed to assess whether its planned efforts contain key elements to ensure the accuracy, completeness, and reliability of the iComplaints and PCMS databases. For example, OASCR officials had neither provided documentation showing that the office developed departmental policy to ensure the consistent use of iComplaints and PCMS nor training to ensure the completeness of data in PCMS. As of September 2013, OASCR officials provided standard operating procedures (SOPs) for processing program complaints, which include numerous steps to ensure the consistent use of PCMS. OASCR officials also provided SOPs for processing employment complaints; however, the SOPs have not been finalized for the investigation and adjudication phases of the processing and are therefore insufficient to ensure the consistent use of iComplaints. OASCR officials did provide documentation showing that OASCR has established a formal training program to ensure that OASCR and USDA civil rights practitioners are trained in the proper use of PCMS and iComplaints. In addition, the PCMS Data Integrity Team is working to correct discrepancies found as of October 2012. This effort is 85 percent complete.
    Recommendation: To improve USDA efforts to address civil rights issues and the participation of minority farmers and ranchers in USDA programs, the Secretary of Agriculture should develop a results-oriented department-level strategic plan for civil rights at USDA that unifies USDA's departmental approach with that of ASCR and the newly created Office of Advocacy and Outreach and that is transparent about USDA's efforts to address the concerns of stakeholders.

    Agency: Department of Agriculture
    Status: Open

    Comments: USDA has not fully implemented this recommendation. As of August 2012, the Office of the Assistant Secretary for Civil Rights (OASCR) had not updated its strategic plan since our report was issued in October 2008. From October 1, 2009, to November 20, 2011, OASCR was placed under Departmental Management and during that time was not required to develop or update its own strategic plan, according to OASCR officials. Since November 20, 2011, OASCR has reported directly to the Secretary and has been working to develop its own strategic plan. On July 31, 2012, we obtained a revised draft of OASCR's strategic plan that covers fiscal years 2011-2015. This draft still has a number of shortcomings. For example, it (1) focuses primarily on the activities OASCR plans and does not unify OASCR's approach with the Office of Advocacy and Outreach, other USDA agencies, or the department as a whole; (2) does not describe the viewpoints and interests of USDA's external stakeholders, such as community-based organizations; and (3) does not fully address other key issues identified in our report, such as measuring performance to gauge progress, using performance information for identifying performance gaps and making program improvements, and identifying external and internal factors that can influence the achievement of its long-term goals. As of September 2013, OASCR had, by November 2012, finalized and published its strategic plan for fiscal years 2011-2015. The published plan includes some time frame goals for processing program and employment complaints, but these goals are incomplete. The published plan also includes some minor editorial changes, but otherwise, it was almost identical to the draft plan we reviewed in July 2012 and still has the same shortcomings that we identified at that time.
    Director: Shames, Lisa R
    Phone: (202)512-9692

    3 open recommendations
    Recommendation: To help address problems related to FSA foreclosures, the Secretary of Agriculture should develop and promulgate a policy statement that lays out the factors USDA considers in issuing stays of foreclosure in class action lawsuits.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested documentation from the Office of the Assistant Secretary for Civil Rights that would demonstrate this recommendation has been implemented.
    Recommendation: To help address problems related to FSA foreclosures, the Secretary of Agriculture should maintain historic information, by race, on foreclosures completed by FSA.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested documentation from the Office of the Assistant Secretary for Civil Rights that would demonstrate this recommendation has been implemented.
    Recommendation: To help address problems related to FSA foreclosures, the Secretary of Agriculture should direct FSA and OCR to improve communications to ensure that foreclosure actions are not taken against borrowers with pending complaints.

    Agency: Department of Agriculture
    Status: Open

    Comments: As of March 2017, we have requested documentation from the Office of the Assistant Secretary for Civil Rights that would demonstrate this recommendation has been implemented.