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    Results:

    Subject Term: "Dispute settlement"

    4 publications with a total of 13 open recommendations
    Director: Lori Rectanus
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Postmaster General should direct executive leaders to establish guidance that clarifies when USPS should develop cost-savings estimates using a rigorous approach that includes, for example, a sensitivity analysis and consideration of other factors that could affect net costs and savings, versus when it is sufficient to develop a rough estimate.

    Agency: United States Postal Service
    Status: Open

    Comments: In July 2017, USPS provided documentation that demonstrates the current processes cost-savings estimates would be developed under, which includes additional rigor testing. As of August 2017, this recommendation remains open pending additional review of the documentation provided and discussions with USPS about these current processes.
    Recommendation: The Postmaster General should direct executive leaders to verify that calculations of changes in revenue at POStPlan post offices in USPS's revenue analyses are consistent with USPS's definition of POStPlan post offices and take steps to consider when it may be appropriate to develop an approach for these analyses that will allow USPS to more fully consider the effects of POStPlan on retail revenue across USPS.

    Agency: United States Postal Service
    Status: Open

    Comments: According to USPS officials as of June 2017, USPS has updated the calculations in its re-occurring POStPlan revenue analyses to reflect the inconsistencies GAO identified and has had internal discussions to consider at what benchmark it would be appropriate to develop an approach for these analyses that more fully considers POStPlan?s effects on retail revenue across USPS. As of August 2017, this recommendation remains open pending additional documentation from USPS supporting its statements about the updates to its revenue analyses and additional information from USPS about the results of its benchmarking considerations.
    Director: Cindy Brown Barnes
    Phone: (202) 512-7215

    1 open recommendations
    Recommendation: The Chairman of the National Mediation Board should develop and implement written policies and processes to reflect the agency's current procurement environment.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated it was reviewing its procurement policies and would develop and implement new policies that reflect the outsourced procurement environment in which the agency is now operating. It anticipated that the drafting of these new policies would be completed in fiscal year 2017. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Director: Jacqueline M. Nowicki
    Phone: (617) 788-0580

    2 open recommendations
    Recommendation: Based on GAO's review, the Secretary of Education should direct the Office of Special Education Programs to increase transparency regarding the timeliness of due process hearing decisions for Congress and better target its monitoring and technical assistance to states, revise its performance measure to collect information from states on the amount of time that extensions add to due process hearing decisions.

    Agency: Department of Education
    Status: Open

    Comments: : In April 2017, Education reported that it had developed and implemented a plan to monitor states with 10 or more fully adjudicated hearings in a given year where at least 75 percent of the decisions are issued with extended timelines. Specifically, the agency reported it was actively monitoring 6 states meeting these criteria. It would also provide technical assistance to states, as appropriate, to facilitate more timely resolution of due process disputes. Education also reported that it would gather information on the burden and cost of revising its performance measure, however, as of June 2017, it had not provided documentation that it had done so. While these are positive steps, we will consider closing this recommendation when Education's revises its performance measure on the timeliness of due process hearing decisions.
    Recommendation: Based on GAO's review, the Secretary of Education should direct the Office of Special Education Programs to assist its oversight of dispute resolution, take steps to improve the comparability of parental involvement data while minimizing the burden to states, and use the data for better management decision making. Steps to consider could include establishing and requiring that states follow standard data collection and analysis procedures.

    Agency: Department of Education
    Status: Open

    Comments: In FY15, Education reported that the IDEA Data Center, in relation to the parent involvement portion of the audit, has continued review of APR [need to spell out] indicator B8 to collect information related to data collection methods, results, and improvement activities for the indicator summary for OSEP. It also began reviewing existing sources for information on how parent data are collected and best practices/ exemplars that are publicly available. In April 2017, Education reported it would direct Parent Technical Assistance Centers and other Education-funded centers to work together to develop and disseminate materials to assist states in analyzing and using parental involvement data to improve the provision of special education services. We believe this effort could help individual states improve methods for analyzing and using parental involvement data. However, we await documentation that such materials were developed and distributed. Also, it is unclear how it would improve the comparability of parental involvement data across states and allow Education to accurately assess states' performance on this IDEA indicator.
    Director: Moran, Revae E
    Phone: (202) 512-7215

    8 open recommendations
    Recommendation: To provide for independent audit and investigative oversight of NMB, Congress should consider authorizing an appropriate federal agency's Office of Inspector General to provide such oversight.

    Agency: Congress
    Status: Open

    Comments: The Subcommittee on Financial and Contracting Oversight of the Senate Committee on Homeland Security and Governmental Affairs held a hearing in April 2014 to (1) review the processes and mechanisms by which small agencies and other federal entities without statutory inspectors general receive oversight, and (2) examine potential legislative actions to improve the oversight of small agencies. In advance of the hearing, the committee circulated draft legislation that would, among other things, assign the Inspector General of the National Labor Relations Board the responsibility of providing oversight of the National Mediation Board. However, this legislation was not formally introduced. No related legislation has been enacted since that time.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should develop a formal strategic planning process to fully implement key required elements of strategic planning, including a formal process to obtain congressional and stakeholder input.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated that it had reviewed strategic planning material from GAO and OMB, and would produce a formal planning process to guide future strategic plan development. It anticipated that the formal planning guide would be in place by the end of fiscal year 2016. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should develop, and include in its performance plan, performance goals and measures that contain required elements to demonstrate results.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated it had been in contact with other federal labor agencies (Federal Mediation and Conciliation Service and Federal Labor Relations Authority) to discuss measurable performance goals that may be adapted to NMB's mission areas. It also indicated that it would review OPM guidance when developing updated performance goals. It anticipated that new performance metrics would be included in the fiscal year 2017 strategic plan update. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should develop and implement a formal mechanism to ensure the prompt resolution of findings and recommendations by independent auditors, including clearly assigning responsibility for this follow-up to agency management.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated it would develop standard procedures to address all program audits. It anticipated that the new updated and new procedures would be in place before the next round of program audits in fiscal year 2017. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should develop and fully implement key components of an information security program in accordance with the Federal Information Security Management Act of 2002.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated that it was reviewing the security certificates of the agencies with which it contacts for services and working with them to determine how to review their security audits in an efficient manner. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should establish a privacy program that includes conducting privacy impact assessments and issuing system of record notices for systems that contain personally identifiable information.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated it is conducting a review of its record management program to assess the status of agency records and documents held in its cloud-based records management program. It indicated that this review would be completed before the end of fiscal year 2016 and would be used to assess any impact on privacy and issue any appropriate notices. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources, the Chairman of the National Mediation Board should develop a strategic workforce plan that (1) involves input from top management, employees, and other stakeholders; (2) identifies critical skills and competencies needed by NMB; (3) identifies strategies, such as training, to address any gaps; and (4) provides for cost-effective evaluations of these strategic workforce planning efforts. This plan should also address succession for the significant proportion of NMB staff and senior managers who are eligible to retire in the next few years.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated that it would develop a formal process to elicit stakeholder input as it updates the current strategic workforce plan. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.
    Recommendation: In order to improve NMB's planning and make the most effective use of its limited resources and to better inform its decisions about managing the rail grievance arbitration process, including addressing the backlog of cases, NMB should collect and analyze data on the types of grievances filed, and their disposition. NMB should use these data to improve the efficiency of the arbitration process and consider, as part of this effort, whether to establish fees for arbitration services. If NMB determines that the establishment of fees would improve the efficiency of the arbitration process, it should impose such fees or seek legislative authority to do so, as necessary.

    Agency: National Mediation Board
    Status: Open

    Comments: In April 2016, NMB indicated that data on rail grievance arbitration cases are being collected and that it anticipated presenting analysis of those data in the agency's fiscal year 2016 annual report. In February 2017, GAO began another review of NMB. The status of this recommendation will be updated at the conclusion of that review, estimated for 2018.