Reports & Testimonies

  • GAO’s recommendations database contains report recommendations that still need to be addressed.

    GAO’s recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented. You can explore open recommendations by searching or browsing.

    GAO's priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. These recommendations are labeled as such. You can find priority recommendations by searching or browsing our open recommendations below, or through our mobile app.

  • Browse Open Recommendations

    Explore priority recommendations by subject terms or browse by federal agency

    Search Open Recommendations

    Search for a specific priority recommendation by word or phrase



  • Governing on the go?

    Our Priorities for Policy Makers app makes it easier for leaders to search our recommendations on the go.

    See the November 10th Press Release


  • Have a Question about a Recommendation?

    • For questions about a specific recommendation, contact the person or office listed with the recommendation.
    • For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
  • « Back to Results List Sort by   

    Results:

    Subject Term: "Disaster recovery plans"

    3 publications with a total of 9 open recommendations
    Director: Mark Goldstein
    Phone: (202) 512-2834

    3 open recommendations
    Recommendation: To improve the effectiveness, transparency, and accountability of the ECPC's efforts, the Secretary of Homeland Security, as the administrative leader of the ECPC, should clearly document the ECPC's strategic goals.

    Agency: Department of Homeland Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the effectiveness, transparency, and accountability of the ECPC's efforts, the Secretary of Homeland Security, as the administrative leader of the ECPC, should establish a mechanism to track progress by the ECPC's member agencies in implementing the ECPC's recommendations.

    Agency: Department of Homeland Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve the effectiveness, transparency, and accountability of the ECPC's efforts, the Secretary of Homeland Security, as the administrative leader of the ECPC, should clearly define the roles and responsibilities of the ECPC's member agencies.

    Agency: Department of Homeland Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Michelle Sager
    Phone: (202) 512-6806

    4 open recommendations
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to conduct a systematic analysis of the information generated from FEMA's readiness assessments to determine the extent of regional office efforts to help states implement the NDRF, including conducting education and outreach.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, its Office of Readiness Assessment (ORA) launched the 2016 bi-annual FEMA Readiness Assessment Program in April 2016, which includes NDRF related assessment discussions in five FEMA regions. We met with officials in April 2017, who told us that ORA plans to incorporate into this year's assessments, a retrospective review of NDRF findings and progress made in implementing the NDRF since 2013. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to develop best practices and lessons learned with regard to conducting NDRF education and outreach to states based on the analysis of readiness assessments and create a mechanism to disseminate and share those best practices and lessons learned to FEMA regional offices.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, its Recovery Support Function Leadership Group initiated an information management workgroup, which shares best practices information as one of its objectives. The workgroup has piloted the use of an existing interagency portal as a potential platform for improved information sharing. We met with officials in April 2017, who told us that FEMA will incorporate its 2016 readiness review findings and best practices from regional Federal Disaster Recovery Coordinators for stakeholder outreach and education into the final platform build-out. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to clarify with regional offices and Federal Disaster Recovery Coordinators (FDRCs) the role of the regional implementation plans in FDRC performance plans and how they will be used to assess NDRF regional implementation efforts.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, to achieve greater integration of FEMA's field leadership components, FEMA's Field Operations Directorate (FOD) convened a Field Leadership Working Group of senior subject matter experts to conduct a mission analysis of FEMA's Field Leadership function (which includes Federal Disaster Recovery Coordinators as well as Federal Coordinating Officers and Incident Management Assistance Teams team leads). According to FEMA, one of the assigned tasks of the group involves developing performance metrics to define a steady state and operational performance framework for field leaders, to include Federal Disaster Recovery Coordinators. According to FEMA, the Working Group is currently underway and is preparing a Field Leader Manual for review by FOD leadership. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Recommendation: To enable a more effective approach in working with states to adopt the NDRF, the Secretary of Homeland Security should direct the Administrator of FEMA to align the annual FDRC performance expectations with clearly defined organizational goals and priorities, consistent with key management practices.

    Agency: Department of Homeland Security
    Status: Open

    Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, the Field Leadership Working Group will implement the elements of this recommendation alongside efforts to clarify the role of the regional National Disaster Recovery Framework implementation plans. FEMA also provided documentation to GAO noting that the Working Group is progressing in its work on its Field Leadership Professional Development Plan. We will continue to monitor this to see what additional actions the agency takes in response to this recommendation.
    Director: Seto J. Bagdoyan
    Phone: (202) 512-6722

    2 open recommendations
    Recommendation: To help FEMA prevent improper payments, the Administrator of FEMA should assess the cost and feasibility of addressing limitations in FEMA's control for identifying duplicate information in applications in high-risk data fields--such as SSN, bank-account information, address, and phone number--that may currently allow individuals or households to improperly receive multiple payments, and if determined to be costbeneficial take steps to address the system design limitation.

    Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
    Status: Open

    Comments: In April 2017, FEMA reported that the agency had reviewed its software system's controls for identifying duplicate SSNs, bank account, address, and phone information. FEMA reported that it would be cost effective and feasible to improve its software system's controls for identifying duplicate address information, and the agency expects to deploy these system changes in the summer of 2017. FEMA also reported that, based on its review of the cases GAO referred to FEMA, errors in SSN and bank account information were related to human casework processing rather than software system limitations. Consequently, FEMA reported that it was reviewing and updating its casework training, guidance, and quality control documentation. We will continue to monitor FEMA's efforts to implement this recommendation.
    Recommendation: To help FEMA prevent improper payments, the Administrator of FEMA should collaborate with SSA to assess the cost and feasibility of checking recipient SSNs against the Enumeration Verification System and the full death file to more accurately identify recipients who used Social Security numbers (SSNs) that were ineligible or belonged to likely deceased individuals, document the results of this assessment, and if determined to be cost-beneficial take steps to implement a partnership to use SSA data.

    Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
    Status: Open

    Comments: In April 2017, FEMA reported that the agency completed a cost estimate for system changes needed to include a direct data exchange with SSA. FEMA further reported that the agency was continuing to explore alternative means of conducting a direct data exchange that would help FEMA verify if an SSN belongs to a deceased person. We will continue to monitor FEMA's progress in implementing this recommendation.