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    Subject Term: "Delinquent loans"

    3 publications with a total of 4 open recommendations including 1 priority recommendation
    Director: Lawrance L. Evans Jr.,
    Phone: (202) 512-8678

    1 open recommendations
    Recommendation: To ensure that FHFA has adequate authority to ensure the safety and soundness of the enterprises and to clarify its supervisory role, Congress should consider granting FHFA explicit authority to examine third parties that do business with and play a critical role in the operations of the enterprises.

    Agency: Congress
    Status: Open

    Comments: As of April 2017, Congress has not taken any action on this matter.
    Director: Melissa Emrey-Arras
    Phone: (617) 788-0534

    2 open recommendations
    including 1 priority recommendation
    Recommendation: To strengthen Education's oversight of the loan rehabilitation process, the Secretary of Education should direct the Office of Federal Student Aid's Chief Operating Officer to take steps to ensure that the final monitoring plan for the new defaulted loan information system contract identifies risks presented by the contractor or contract work and the oversight activities planned to address those risks.

    Agency: Department of Education
    Status: Open
    Priority recommendation

    Comments: Education concurred with this recommendation and reported that it has developed a contract monitoring plan that tracks explicit deliverables related to key risk areas. Education also reported that the new vendor for the defaulted loan information system is using a methodology, referred to as Lifecycle Management Methodology, that includes risk monitoring and mitigation strategies, and is using an independent verification and validation service to work with the new vendor to ensure that all appropriate processes and controls are in place. With the contract's base period end date of July 31, 2016, GAO will close this recommendation when Education provides documentation of its monitoring reviews that show its contractor is receiving appropriate levels of oversight.
    Recommendation: To strengthen Education's oversight of the loan rehabilitation process, the Secretary of Education should direct the Office of Federal Student Aid's Chief Operating Officer to take steps to improve its collection agency call review process. For example, Education could take steps to ensure that quarterly rehabilitation call reviews are completed, establish procedures for monitoring collection agency corrective actions, and utilize call review results to inform its oversight of collection agencies activities.

    Agency: Department of Education
    Status: Open

    Comments: Education concurred and reported that it has taken a number of steps to strengthen its call review process. Education reported it conducted a review of rehabilitation calls with a specific focus on the Fair Debt Collection Practices Act and unfair, deceptive, or abusive acts or practices. The results of the review indicated certain collection agencies were not consistently acting in the best interest of borrowers, taxpayers, and the government. As a result five collection agency task orders were allowed to wind down in April 2015. Education also reported that as of April 2015, the Office of Federal Student Aid (FSA) increased call monitoring on rehabilitation calls from 20 a quarter per collection agency to at least 20 per month per collection agency. FSA secured a third party vendor in September 2015 to assist with its call monitoring efforts with the expectation that the vendor would be responsible for reviewing an additional 2,500 calls per month. Education also committed to conducting on-site reviews of each collection agency at least annually beginning in December 2015. GAO will close this recommendation when Education provides monthly data on call reviews conducted by FSA and its third-party vendor from April 2015 to the most recent month available and documentation of the on-site reviews of collection agencies that FSA has conducted since December 2015. Although Education provided an update for this report in FY17, it did not include an update for this particular recommendation.
    Director: Scire, Mathew J
    Phone: (202)512-6794

    1 open recommendations
    Recommendation: To strengthen accountability and transparency in FHA's management of the Fund, Congress may wish to consider clarifying (1) the definition of the Fund's capital ratio--specifically, whether the denominator of the ratio was intended to be the amortized insurance-in-force; (2) the definition of the phrase "established target subsidy rate" used in HERA; and (3) the nature and extent of information that FHA should be reporting on subsidy rates pursuant to HERA, recognizing that subsidy rates are generally only reestimated once a year under current budget processes.

    Agency: Congress
    Status: Open

    Comments: As of July 2017, Congress has not acted on this matter for consideration.