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    Results:

    Subject Term: "Cost control"

    16 publications with a total of 66 open recommendations including 4 priority recommendations
    Director: Steve Morris
    Phone: (202) 512-3841

    2 open recommendations
    Recommendation: To reduce the cost of delivering the crop insurance program, Congress should consider repealing the 2014 farm bill requirement that any revision to the standard reinsurance agreement not reduce insurance companies' expected underwriting gains, and directing the Risk Management Agency to, during the next renegotiation of the agreement, (1) adjust the participating insurance companies' target rate of return to reflect market conditions and (2) assess the portion of premiums that participating insurance companies retain and, if warranted, adjust it.

    Agency: Congress
    Status: Open

    Comments: When we determine what steps the Congress has taken, we will provide updated information.
    Recommendation: To reduce year-to-year fluctuations in the administrative and operating expense subsidies that companies receive at the crop, state, and county levels, the Secretary of Agriculture should direct the Administrator of the Risk Management Agency to consider adjusting the administrative and operating expense subsidy calculation method in a way that reduces the effects of changes in premiums caused by changes in crop prices or other factors when it renegotiates the standard reinsurance agreement.

    Agency: Department of Agriculture
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Robert Goldenkoff
    Phone: (202) 512-2757

    3 open recommendations
    Recommendation: The Secretary of Commerce should direct the Under Secretary of the Economics and Statistics Administration and the Director of the U.S. Census Bureau to use the Bureau's evaluations before 2020 to determine the implications of in-office address canvassing on the cost and quality of address canvassing, and use this information to justify decisions related to its re-engineered address canvassing approach.

    Agency: Department of Commerce
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: Early in the next decennial cycle, the Secretary of Commerce should direct the Under Secretary of the Economics and Statistics Administration and the Director of the U.S. Census Bureau to plan and execute more flexible, and perhaps smaller, address canvassing test and evaluation activity needed to support key design decisions having significant effect on the cost and quality of the census.

    Agency: Department of Commerce
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: The Secretary of Commerce should direct the Under Secretary of the Economics and Statistics Administration and the Director of the U.S. Census Bureau to use productivity measures that track the progress in completing in-office address canvassing workload and the effectiveness of in-office address canvassing in reducing fieldwork in order to make informed decisions on allocating resources to current and future address canvassing workload so that the operation is completed in a timely and cost-effective manner.

    Agency: Department of Commerce
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Katherine Iritani
    Phone: (202) 512-7114

    2 open recommendations
    Recommendation: To improve consistency in CMS oversight of federal spending under section 1115 demonstrations, the Secretary of Health and Human Services should require the Administrator of CMS to develop and document standard operating procedures for monitoring spending under demonstrations that (1) require setting reporting requirements for states that provide CMS the data elements needed for CMS to assess compliance with demonstration spending limits; (2) require consistent enforcement of states' compliance with financial reporting requirements; and (3) require consistent tracking of the amount of unspent funds under demonstration spending limits.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To improve consistency in CMS oversight of federal spending under section 1115 demonstrations, the Secretary of Health and Human Services should require the Administrator of CMS to issue formal guidance on the revised budget neutrality policy, including information on how the policy will be applied.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Robert Goldenkoff
    Phone: (202) 512-2757

    4 open recommendations
    including 1 priority recommendation
    Recommendation: The Secretary of Commerce and Under Secretary for Economic Affairs should direct the Census Bureau to determine the cause(s) for non-interviews experienced during the non-response follow-up operation and revise and test what, if any, changes need to be made to operational procedures, training, or both, including making contact with proxy respondents.

    Agency: Department of Commerce
    Status: Open
    Priority recommendation

    Comments: Commerce agreed with this recommendation. In the Bureau's March 2017 action plan, it reported that analysis of the 2016 Census Test data is underway and that the 2016 Census Test experiences and the ongoing 2016 Census Test data analysis will inform the Bureau's evolution of operational methods and development of revised training content and provided a target completion date of December 2018, following completion and analyses of the nonresponse follow-up operation for the 2018 End-to-End Census Test. Evaluation data and studies of the 2016 Census Test experience could provide insight on what operational procedures, training, business rules, or other circumstances resulted in the higher-than-expected number of non-interviews. Making changes as needed, if any, in advance of the 2018 End-to-End Test would provide an opportunity to test them and better ensure that high rates of non-interviews do not adversely affect 2020 Census data quality.
    Recommendation: The Secretary of Commerce and Under Secretary for Economic Affairs should direct the Census Bureau to revise and test operational procedures for accessing incomplete closed cases and revise and test training material to reflect when this flexibility to access incomplete closed cases should be used by the enumerator.

    Agency: Department of Commerce
    Status: Open

    Comments: Commerce agreed with this recommendation. In the Bureau's March 2017 action plan, it reported that the Bureau had identified enhancements to methods to address this recommendation and would consider how procedures can provide flexibility, and how the enumerator training can evolve to communicate the availability of this flexibility, and when the capability should be leveraged. It reported that how the software solutions will reflect these enhancements will inform the development of the procedures and training used by enumerators for the 2018 Census End-to-End Census Test. It reported a target completion of December 2018 following completion and analyses of the nonresponse follow-up operation for the 2018 End-to-End Census Test.
    Recommendation: The Secretary of Commerce and Under Secretary for Economic Affairs should direct the Census Bureau to revise and test operational procedures and relevant training materials for initial property manager visits to ensure procedures and training material are communicated to and understood by enumerators and their supervisors.

    Agency: Department of Commerce
    Status: Open

    Comments: Commerce agreed with this recommendation. In the Bureau's March 2017 action plan, it reported that based on its 2016 Census Test experiences, it had identified modifications to the system capabilities and procedures for initial multiunit manager visits and that it would implement and further study these changes in future tests, including the 2018 End-to-End Census Test. It reported a target completion in December 2018, following completion and analyses of the nonresponse follow-up operation for the 2018 End-to-End Census Test following completion and analyses of the nonresponse follow-up (NRFU) operation for the 2018 End-to-End Census Test.
    Recommendation: The Secretary of Commerce and Under Secretary for Economic Affairs should direct the Census Bureau to revise and test procedures on how to better leverage enumerator-collected information on the best time or day to conduct interviews, and ensure enumerators are properly trained on these procedures.

    Agency: Department of Commerce
    Status: Open

    Comments: Commerce agreed with this recommendation. In the Bureau's March 2017 action plan, it reported that as the Census Bureau develops enhancements to the procedures and training for enumerators, it will reflect on what it has learned from 2016 Census Test experiences as well as from recommendations such as this. It reported a target completion of December 2018, following completion and analyses of the nonresponse follow-up operation for the 2018 End-to-End Census Test.
    Director: Michael J. Sullivan
    Phone: (202) 512-4841

    1 open recommendations
    Recommendation: To enhance program oversight and provide more robust input to budget deliberations, Congress should consider requiring DOD to report on each major acquisition program's systems engineering status in the department's annual budget request, beginning with the budget requesting funds to start development. The information could be presented on a simple timeline--as done for the case studies in this report--and at a minimum should reflect the status of a program's functional and allocated baselines as contained in the most current version of the program's systems engineering plan.

    Agency: Congress
    Status: Open

    Comments: Congress has not yet taken action on the matter for consideration. GAO will continue to monitor.
    Director: Sager, Michelle A
    Phone: (202) 512-6806

    1 open recommendations
    Recommendation: The Administrator of General Services, in consultation with the STOC, should develop a travel data management approach, including common reporting formats that would provide GSA with more consistent travel cost data allowing GSA to compare travel costs across federal agencies. GSA could also include in this data management approach the planned implementation of the shared services model that would allow agencies to share a wide range of travel services with each other. This process could reduce both administrative costs and burden to the government and enable data-driven decision making.

    Agency: General Services Administration
    Status: Open

    Comments: According to GSA officials, GSA will take the following actions: (1) conduct a rest program to determine the opportunities and barriers for creating a reliable, standardized data repository containing government-wide travel spending data (pending OMB Director approval); (2) develop and test, in coordination with volunteer agencies and the GSA City Pairs Program personnel, an airfare savings dashboard to assimilates data from multiple sources and provides information on savings and opportunities for additional airfare savings by agencies; (3) publish an FTR Bulletin that identifies 5 core travel Key Performance Indicators that all agencies should use to improve travel management via standardized data; and (4) Identify and promote consistent adaptation of standardized default configurations of air and lodging choices within all E-Gove Travel Service 2 systems. As of August 2017, according to agency officials, they expect to implement this recommendation by the end of September 2017.
    Director: Lori Rectanus
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: The Postmaster General should direct executive leaders to establish guidance that clarifies when USPS should develop cost-savings estimates using a rigorous approach that includes, for example, a sensitivity analysis and consideration of other factors that could affect net costs and savings, versus when it is sufficient to develop a rough estimate.

    Agency: United States Postal Service
    Status: Open

    Comments: In July 2017, USPS provided documentation that demonstrates the current processes cost-savings estimates would be developed under, which includes additional rigor testing. As of August 2017, this recommendation remains open pending additional review of the documentation provided and discussions with USPS about these current processes.
    Recommendation: The Postmaster General should direct executive leaders to verify that calculations of changes in revenue at POStPlan post offices in USPS's revenue analyses are consistent with USPS's definition of POStPlan post offices and take steps to consider when it may be appropriate to develop an approach for these analyses that will allow USPS to more fully consider the effects of POStPlan on retail revenue across USPS.

    Agency: United States Postal Service
    Status: Open

    Comments: According to USPS officials as of June 2017, USPS has updated the calculations in its re-occurring POStPlan revenue analyses to reflect the inconsistencies GAO identified and has had internal discussions to consider at what benchmark it would be appropriate to develop an approach for these analyses that more fully considers POStPlan?s effects on retail revenue across USPS. As of August 2017, this recommendation remains open pending additional documentation from USPS supporting its statements about the updates to its revenue analyses and additional information from USPS about the results of its benchmarking considerations.
    Director: Maurer, Diana C
    Phone: (202) 512-9627

    2 open recommendations
    Recommendation: To provide more reliable information for assessing the progress of its cost containment efforts and for informing judiciary and congressional oversight and decision making, the Director of AOUSC should develop a reliable method for estimating cost savings achieved (i.e., that ensures that cost savings are calculated in an accurate and complete manner) for major cost containment initiatives (as determined by the judiciary).

    Agency: Administrative Office of the United States Courts
    Status: Open

    Comments: In September 2016, the AOUSC reported that the Judicial Conference Budget Committee (Committee) discussed the GAO report and its two recommendations relating to major cost containment initiatives in January 2016. Among other things, the Budget Committee asked AOUSC staff to lead a working group to examine major cost containment efforts and develop recommendations on how to proceed on improvements to the calculation and reporting of associated cost savings. According to the AOUSC, work is currently underway to address the Budget Committee's recommendations. To fully address this recommendation, the AOUSC should provide the working group's recommendations on how to proceed on improvements to the calculation of cost savings associated with major cost containment efforts and evidence that the improvements have been implemented.
    Recommendation: To provide more reliable information for assessing the progress of its cost containment efforts and for informing judiciary and congressional oversight and decision making, the Director of AOUSC should regularly report estimated cost savings achieved for major cost containment initiatives (as determined by the judiciary).

    Agency: Administrative Office of the United States Courts
    Status: Open

    Comments: In September 2016, the AOUSC reported that the Judicial Conference Budget Committee (Committee) discussed the GAO report and its two recommendations relating to major cost containment initiatives in January 2016. Among other things, the Committee asked AOUSC staff to lead a working group to examine major cost containment efforts and develop recommendations on how to proceed on improvements to the calculation and reporting of associated cost savings. The AOUSC stated that the Committee believes that reporting on the Judiciary's cost containment initiatives should be included in the Judiciary's annual budget justification materials, as appropriate, to support the annual budget request. To fully address this recommendation, the AOUSC should provide the working group's recommendations on how to proceed on improvements to the reporting of cost savings associated with major cost containment efforts and evidence that the improvements have been implemented.
    Director: Robert Goldenkoff
    Phone: (202) 512-2757

    1 open recommendations
    including 1 priority recommendation
    Recommendation: To help ensure the Bureau focuses its resources on those activities that show promise for substantially reducing enumeration cost, in advance of the 2016 Census Test and later tests, the Secretary of Commerce should direct the Under Secretary of the Economics and Statistics Administration and the Director of the U.S. Census Bureau to, ensure systematic capture of information about fieldwork cases that experience problems by including information in enumerator training about where to record the issues, who to contact, what details to include, and the importance of doing so.

    Agency: Department of Commerce
    Status: Open
    Priority recommendation

    Comments: Commerce concurred with this recommendation. The Census Bureau informed us in December 2015 that no later than the end of December 2015, it would document how these matters have been addressed in the enumerator training (or in help screens on their mobile device) planned for the 2016 Census Test, and that it would use results and observations from that test to further refine such information for future tests and for the 2020 Census. The Bureau provided us with related training materials for the 2016 Test, yet we made similar observations during the test. To fully implement this recommendation, the Bureau needs to identify what information from tests on a case-by-case basis it finds valuable to have from its enumerators, such as the incidence of specific technical problems with the survey instrument or mobile device and ensure that during tests enumerators and their first-line supervisors are made aware of the importance of recording such information and how to do so. As of July 2017, the Bureau is working to provide documentation that shows it has implemented this recommendation.
    Director: Carol R. Cha
    Phone: (202) 512-4456

    27 open recommendations
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Commerce should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Commerce
    Status: Open

    Comments: The Department of Commerce has not yet implemented this recommendation. In response to our report, the department said it planned to address the recommendation by the second quarter of fiscal year 2016. However, as of August 2017, it had not demonstrated that it had done so. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. In July 2016, the department reported that it does not maintain a single, centralized device-level inventory and, instead, the military departments track and manage their own devices and contracted wireless services as separate enterprises. However, as we stated in our report, the inventory need not be generated centrally at the headquarters level; the department can compile a comprehensive inventory using its components' complete inventories. We will continue to monitor the department's efforts to address this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Defense should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Defense
    Status: Open

    Comments: As of August 2017, the Department of Defense had not implemented this recommendation. The department updated its mobile services contract inventory in August 2015; however, as of August 2017, the department had not demonstrated that it has maintained the inventory. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Health and Human Services should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services has not implemented this recommendation. In April 2016, an audit liaison in the Office of the Chief Information Officer reported that each component maintains processes and procedures for device management. However, as of August 2017, the department had not provided evidence that components have established procedures that address the elements of our recommendation. We will continue to monitor the department's implementation of this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement this recommendation. Specifically, it developed inventories for the two components we reviewed. The department also reported that it had identified all components' devices. However, as of August 2017, it had not provided evidence that all the components had an inventory of unique devices and associated services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has taken steps to implement the recommendation, but more needs to be done. Specifically, in May 2017, the department developed an enterprise-wide inventory of mobile service contracts; however, the department has not demonstrated that it has maintained the inventory quarterly. We will continue to monitor the department's efforts to fully implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Homeland Security should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Homeland Security
    Status: Open

    Comments: The Department of Homeland Security has not implemented the recommendation. In August 2017, a Program Management Specialist in the Office of the Chief Information Office described steps the department was taking as it considers a follow-on to its department-wide blanket purchase agreement for wireless expense management services. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Interior should ensure a reliable department-wide inventory of mobile service contracts is developed and maintained.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior has not implemented this recommendation. As of May 2017, the department was in the process of migrating its cellular service contracts to the General Services Administration's federal wireless strategic sourcing initiative blanket purchase agreement as its agency-wide solution for mobile devices and services. According to the department, the initiative requires awardee(s) and orderers to conduct a complete inventory of devices and legacy service contracts as they transition to the blanket purchase agreement. According to the department's transition plan, the transition is to be complete by February 2018. We will continue to monitor the department's efforts to implement the recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Attorney General should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Justice
    Status: Open

    Comments: The Department of Justice has taken steps to implement this recommendation. Specifically, in response to our findings, the department's Chief Information Officer issued a memo that required components to establish procedures for regular reviews of invoices for wireless services to identify unused and underused devices or services, as well as any over-usage charges to service plans. However, as of August 2017, the department had not demonstrated that its components had implemented the requirements. We will continue to monitor the department's progress.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it planned to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure a reliable department-wide inventory of mobile service contracts is maintained.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not implemented this recommendation. In July 2017, the department stated that it plans to transition its mobile devices and services to the General Services Administration's Federal Strategic Sourcing Initiative. However, the department has not addressed developing an inventory of mobile service contracts. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of State should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of State
    Status: Open

    Comments: The Department of State has not yet implemented this recommendation. In July 2017, the department stated that it was in the process of implementing a Telecommunications Expense Management System to provide visibility into mobile spending, asset management, usage, and tracking. However, the department has not provided evidence that it has established procedures that address the elements of our recommendation . We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Transportation should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation has not yet demonstrated that it has implemented our recommendation. Specifically, as of August 2017, neither of the two components we reviewed in May 2015 had addressed the weaknesses we identified in their procedures. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure an inventory of mobile devices and services is established department-wide (i.e., all components' devices and associated services are accounted for).

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the Department of the Treasury stated that it had performed data calls to collect data on mobile device inventories across the department. However, as of August 2017, the department had not demonstrated that it had established a department-wide inventory of mobile devices and services. We will monitor the department's progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of Veterans Affairs should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of Veterans Affairs
    Status: Open

    Comments: The Department of Veterans Affairs has not yet implemented this recommendation. The department stated that its Office of Information and Technology drafted documentation for the development and implementation of a system to manage spending on mobile devices and services. However, the solution had not been funded. The department stated that a target date for addressing the recommendation is December 2017, conditional upon available funds.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency had taken steps to implement this recommendation. Specifically, it reported that it had conducted a management review and identified improvements to ensure that the agency has a complete inventory of mobile devices and services. However, as of August 2017, it had not demonstrated that it had established a complete inventory. We will continue to monitor the agency's progress.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the Environmental Protection Agency should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Environmental Protection Agency
    Status: Open

    Comments: The Environmental Protection Agency has not yet implemented this recommendation. The agency stated that program offices receive quarterly mobile device usage reports and are requested to review them. However, as of August 2017, the agency had not provided documented procedures that address the elements of our recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by December 2018.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure a reliable inventory of mobile service contracts is developed and maintained.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics Administration (NASA) has not yet implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through a strategic sourcing approach the agency is developing and estimates implementing in fiscal year 2018. The officials stated that the agency expects to fully address the recommendation by March 2019.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Administrator of the National Aeronautics and Space Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: National Aeronautics and Space Administration
    Status: Open

    Comments: The National Aeronautics and Space Administration (NASA) has not implemented the recommendation. In August 2017, officials from NASA's Office of the Chief Information Officer stated that the agency plans to address the recommendation through an Enterprise Mobility Service Contract that it plans to fully transition to by July 2019. The officials stated that the contract will allow the agency to monitor and optimize usage.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure a complete inventory of mobile devices and associated services is established.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address our recommendation. Specifically, the agency stated that it had deployed and is operating a Mobile Expense Management System that will be used to maintain an enterprise-wide inventory of mobile devices and associated services once all the agency's mobile service contracts/accounts have been successfully consolidated onto one of the agency's blanket purchasing agreements. SSA expected to complete this consolidation in the September to October 2016 timeframe. However, as of August 2017, the agency had not demonstrated that it had implemented the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the agency effectively manage spending on mobile devices and services, the Commissioner of the Social Security Administration should ensure procedures to monitor and control spending are established agency-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Social Security Administration
    Status: Open

    Comments: The Social Security Administration (SSA) described steps it was taking to address this recommendation. Specifically, the agency stated that representatives from various agency components were working to develop and document the policies, guidelines, processes, and procedures to effectively implement an enterprise model for mobile provisioning and management. SSA expects to complete this effort in fiscal year 2017. As of August 2017, the agency had not demonstrated that it had addressed the recommendation. We will continue to monitor its progress in implementing this recommendation.
    Recommendation: To help the department effectively manage spending on mobile devices and services, the Secretary of the Treasury should ensure procedures to monitor and control spending are established department-wide. Specifically, ensure that (1) procedures include assessing devices for zero, under, and over usage; (2) personnel with authority and responsibility for performing the procedures are identified; and (3) the specific steps to be taken to perform the process are documented.

    Agency: Department of the Treasury
    Status: Open

    Comments: The Department of the Treasury has not yet implemented this recommendation. In May 2016, the department stated that it had awarded two contracts to facilitate mobile device management, and had advised its bureaus to track, analyze, and manage mobile device use and cost in accordance with GAO guidance at their level until migration to the department-wide contracts has been completed. However, as of August 2017, the department had not demonstrated that it had established department-wide procedures to monitor and control spending on mobile devices and services. We will continue to monitor the department's progress in implementing this recommendation.
    Recommendation: To better enable OMB to oversee agency efforts to consolidate mobile telecommunications contracts, the Director should measure and report progress in achieving its goal of cost savings through consolidation, as described in the 2012 Digital Government Strategy.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: As of August 2017, the Office of Management and Budget (OMB) had made progress in implementing this recommendation by requiring agencies to track savings; however, it had not yet reported progress in achieving its goal of cost savings. Specifically, in August 2016, OMB issued a policy requiring covered agencies to appoint, by November 2016, a dedicated lead for mobile devices and services. The official is expected to work closely with senior agency officials to establish and maintain an agency-wide inventory of mobile contracts, identify opportunities for contract consolidation, and track savings, among other things. In addition, according to an official in OMB's Office of Federal Procurement, a team led by OMB, the General Services Administration, and the departments of Defense and Homeland Security, is to develop an approach for measuring savings related to mobile devices and services.
    Director: Johana Ayers
    Phone: (202) 512-5741

    2 open recommendations
    Recommendation: To help manage the risks from changes in conference participation and any potential effects on the defense S&T enterprise, the Secretary of Defense should direct the Assistant Secretary of Defense for Research and Engineering, in consultation with the Office of the DCMO, to develop a plan to analyze and periodically reevaluate the risks from changes in participation at S&T conferences for any potential effects on DOD's ability to meet its scientific mission, including identifying and collecting additional information needed to conduct this analysis.

    Agency: Department of Defense
    Status: Open

    Comments: In September 2015, DOD updated its conference approval guidelines. According to DOD, these guidelines were designed to facilitate conference participation and attendance by DOD employees. The updated guidelines now treat conference attendance as Temporary Duty/Temporary Assigned Duty, and delegate approval authority to the lowest level possible. However, DOD has not yet implemented a requirement to develop a plan and periodically reevaluate the risks from changes in participation at S&T conferences as of June 2016 because officials in the Office of the Deputy Chief Management Officer believe this recommendation in GAO-15-278 is no longer applicable as a result of its updated conference approval guidelines. We disagree and believe this recommendation continues to have merit in order for DOD to better understand and manage the risks to achieving its S&T mission from any future changes in conference participation, and to determine if any future actions to adjust its conference approval guidelines are warranted.
    Recommendation: To help manage the risks from changes in conference participation and any potential effects on the defense S&T enterprise, the Secretary of Energy should direct the Administrator of NNSA and the relevant national lab directors, in consultation with DOE's Office of Management, to develop a plan to analyze and periodically reevaluate the risks from changes in participation at S&T conferences for any potential effects on NNSA's ability to meet its scientific mission, including identifying and collecting additional information needed to conduct this analysis.

    Agency: Department of Energy
    Status: Open

    Comments: In August 2015, DOE updated its conference management policies and procedures to, among other things, expedite the conference attendance approval process by establishing timeframes for review and approval. According to DOE, as of September 2016, streamlining the conference approval process eliminates the need to periodically evaluate risks from changes in participation at S&T conferences. We disagree and believe this recommendation continues to have merit in order for DOE to better understand and manage the risks to achieving its S&T mission from any future changes in conference participation, and to determine if any future actions to adjust its conference approval guidelines are warranted.
    Director: James Cosgrove
    Phone: (202) 512-7114

    1 open recommendations
    Recommendation: To help the Department of Health and Human Services better control spending and encourage efficient delivery of care, Congress should consider requiring Medicare to pay PCHs as it pays PPS teaching hospitals, or provide the Secretary with the authority to otherwise modify how Medicare pays PCHs. To generate cost savings from any reduction in outpatient payments to PCHs, Congress should also provide that all forgone outpatient payment adjustment amounts be returned to the Supplementary Medical Insurance Trust Fund.

    Agency: Congress
    Status: Open

    Comments: The 21st Century Cures Act enacted in December 2016 slightly reduces the additional payments to PCHs for outpatient services furnished on or after January 1, 2018, and returns savings to the Supplementary Medical Insurance Trust Fund. However, the law does not substantively change how PCHs are paid for outpatient services, which differs from how Medicare pays PPS teaching hospitals. In addition, as of March 1, 2017, no legislative action had been identified that changes how PCHs are paid for inpatient services, as GAO suggested in February 2015. Until Medicare pays these cancer hospitals in a way that encourages greater efficiency, Medicare remains at risk for overspending.
    Director: David A. Powner
    Phone: (202) 512-9286

    10 open recommendations
    including 2 priority recommendations
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of Health and Human Services
    Status: Open

    Comments: The Department of Health and Human Services agreed with, and has taken initial steps to implement, our recommendation. In June 2015, the department reported that it had begun an effort to calculate the tangible cost savings and avoidances derived from closing over 50 data centers as part of its data center consolidation efforts. As of March 2017, the department reported that it had closed a total of 74 data centers and had identified $6.64 million in cost savings and avoidances, which is approximately $2.30 million more than what we reported in September 2014. However, the identified cost savings does not include any savings from fiscal years 2015 or 2016. Accordingly, we conclude the department has not yet completed efforts to address challenges in calculating cost savings and avoidances. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior agreed with, and has taken initial steps to implement, our recommendation. Specifically, in December 2014, the Interior's Deputy Assistant Secretary for Policy, Management and Budget established a series of steps toward addressing our recommendation. The steps include, for example, consolidating and streamlining data center consolidation reporting processes, developing a template that all department bureaus and offices are required to use, and issuing a directive requiring consistent reporting for all data center cost savings and avoidances. In addition, the department submitted a Data Center Optimization Initiative strategic plan to the Office of Management and Budget (OMB) in September 2016. In the plan, the department reported closing 53 data centers and achieving $4.4 million in cost savings and avoidances in fiscal year 2016. However, the plan does not indicate how the department will address identified challenges nor does it indicate whether the department has successfully implemented its directive on consistent monitoring of cost savings and avoidances. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of HHS, the Interior, Justice, and Labor, and the Administrators of GSA and NASA should complete action plans for addressing their challenges in reporting cost savings, as discussed in this report.

    Agency: Department of Labor
    Status: Open

    Comments: The Department of Labor agreed with, and has taken initial steps to implement, our recommendation. In September 2015, the department stated that its Office of the Chief Information Officer was working to develop an enterprise data center inventory as part of the department-wide Data Center Consolidation Initiative Working Group. In September 2016, the department submitted its Data Center Optimization Initiative plan to the Office of Management and Budget. The plan reported that the department had closed 28 non-tiered data centers in fiscal year 2016 and indicated that the department had historical cost savings of $4.85 million to date. However, as of March 2017, the department had not yet reported any resulting cost savings or avoidances in its quarterly report to OMB. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Agriculture
    Status: Open

    Comments: The Department of Agriculture agreed with, and has taken initial steps to implement, our recommendation. In September 2014, we found that the department reported fiscal year 2012 through 2015 cost savings and avoidances of $244.17 million to GAO, but had only reported $71.20 million to the Office of Management and Budget (OMB)--a difference of approximately $172.97 million. Moreover, as of March 2017, the department still had not yet fully reported its savings to OMB, as we recommended. Specifically, the department had reported a total of about $25.07 million in cost savings and avoidances to OMB from fiscal years 2012 to 2016--an amount that is approximately $219.1 million short of the total savings and avoidances that the department had reported to GAO as of September 2014. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Defense
    Status: Open
    Priority recommendation

    Comments: DOD concurred with, and has taken initial steps to implement, our priority recommendation. In March 2016, we determined that the department had identified a total of about $1.07 billion in data center consolidation cost savings from fiscal year 2012 through 2016. However, as of March 2017, the department had not yet fully reported its savings to the Office of Management and Budget, as we recommended. Specifically, as of June 2016, the department reported $859 million in savings to the Office of Management and Budget--an amount $211 million less than the $1.07 billion previously reported to us. However, as of March 2017, the department only reported $331 million to the Office of Management and Budget--a decrease of $528 million and $739 million less than what was previously reported to us. In light of the department's considerable planned savings, and the significant decrease in what is being reported, full and accurate reporting by the department is critical toward ensuring that the Office of Management and Budget and Congress have the ability to oversee DOD's progress against key data center consolidation initiative goals.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of the Interior
    Status: Open

    Comments: The Department of the Interior agreed with, and has taken initial steps to implement, our recommendation. In September 2014, we found that the department had reported fiscal year 2012 to 2015 cost savings and avoidances of $84.42 million to GAO, but had only reported $13.59 million to OMB--a difference of approximately $70.83 million. Moreover, as of February 2017, the department had not yet fully reported its savings to OMB, as we recommended. Specifically, the department had reported a total of about $13.61 million in cost savings and avoidances to OMB from fiscal years 2012 to 2016--an amount that is approximately $70.81 million short of the total savings and avoidances that the department had reported to GAO as of September 2014. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of Transportation
    Status: Open

    Comments: The Department of Transportation agreed with our recommendation, but had not yet taken steps to implement it. In September 2014, we found that the department had reported fiscal year 2012 to 2015 cost savings and avoidances of $140.18 million to GAO, but had only reported $7.36 million to OMB--a difference of approximately $132.82 million. However, in February 2017, the department had still only reported a total of $4.89 million in data center consolidation savings and avoidance to OMB. We will continue to evaluate the department's progress in implementing this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Department of the Treasury
    Status: Open
    Priority recommendation

    Comments: Treasury did not comment on this recommendation and has not comprehensively reported cost savings and avoidances, as we recommended. For example, as of March 2017, Treasury had reported about $1.14 billion in data center consolidation-related cost avoidances in its quarterly report to OMB--an increase of about $734 million compared to a previous report. However, the department has not yet reported to OMB other cost avoidances totaling about $210 million that the department had previously reported to us. We will continue to monitor Treasury's progress against this recommendation.
    Recommendation: The Secretaries of Agriculture, Commerce, Defense, Energy, the Interior, Transportation, the Treasury, and Department of Veterans Affairs; the Administrators of the Environmental Protection Agency and NASA; and the Director of the Office of Personnel Management should direct responsible officials to report all data center consolidation cost savings and avoidances to OMB in accordance with established guidance.

    Agency: Office of Personnel Management
    Status: Open

    Comments: The Office of Personnel Management agreed with our recommendation, but has not yet taken steps to implement it. In September 2014, we found that the agency had reported fiscal year 2012 to 2015 cost savings and avoidances of $3.40 million to GAO, but had not reported any of its savings and avoidances to the Office of Management and Budget as required. As of March 2017, the agency had not yet reported any data center consolidation cost savings and avoidances to the Office of Management and Budget. We will continue to evaluate the agency's progress in implementing this recommendation.
    Recommendation: To better ensure that the Federal Data Center Consolidation Initiative (FDCCI) improves governmental efficiency and achieves cost savings, the Director of OMB should direct the Federal chief information officer (CIO) to utilize the existing PortfolioStat review sessions to assist the Department of Health and Human Services (HHS), Interior, Justice, Labor, the General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA) in identifying data center consolidation cost savings opportunities.

    Agency: Executive Office of the President: Office of Management and Budget
    Status: Open

    Comments: The Office of Management and Budget (OMB) agreed with, and has taken initial steps to implement, our recommendation. Specifically, in June 2015, OMB issued a memorandum that discussed the fiscal year 2015 PortfolioStat requirements, including that agencies should hold PortfolioStat sessions on a quarterly basis (versus annually, as done previously) with OMB, the agency chief information officer, and other attendees. The memorandum also stated that, during these sessions, agencies are expected to discuss a strategy to reduce duplication and waste within the IT portfolio of the agency, identify projected cost savings resulting from such strategy, and identify ways to increase the efficiency and effectiveness of IT investments, among other things. However, as of March 2017, several agencies were still reporting limited savings from their consolidation efforts. For example, the Department of Transportation reported closing 146 data centers through February 2017, but had reported only $4.9 million in savings. As another example, the Department of Labor reported closing 25 data centers through February 2017, but reported no resulting cost savings. Until OMB assists these agencies with limited or no cost savings reported, they may not be able to identify the full extent of savings from their consolidation efforts. We will continue to evaluate OMB's progress in implementing this recommendation.
    Director: Farrell, Brenda S
    Phone: (202)512-3604

    2 open recommendations
    Recommendation: To provide decision makers with more-complete information on the planned implementation, management, and oversight of DOD's newly created DHA, the Secretary of Defense should direct the Assistant Secretary of Defense (Health Affairs) to develop and present to Congress a comprehensive timeline that includes interim milestones for all reform goals that could be used to show implementation progress.

    Agency: Department of Defense
    Status: Open

    Comments: As of September 2015, DOD has not submitted a comprehensive timeline that includes interim milestones for all reform goals. Further, as we reported in September 2015, DOD's plan for assessing the personnel requirements of the DHA lacks a detailed timeline with milestones and interim steps. Until DOD develops a comprehensive timeline for its reform, this recommendation should remain open. June 2017 Update: The DHA strategic plan/CONOPS showing a comprehensive timeline for all of its reform goals has yet to be released.
    Recommendation: To provide decision makers with more-complete information on the planned implementation, management, and oversight of DOD's newly created DHA, the Secretary of Defense should direct the Assistant Secretary of Defense (Health Affairs) to monitor implementation costs to assess whether the shared-services projects are on track to achieve projected net cost savings or if corrective actions are needed.

    Agency: Department of Defense
    Status: Open

    Comments: As we reported in September 2015, DOD has taken some action on this recommendation for 8 of its 10 shared services. The DHA's internal leadership briefings now identify the major types of implementation costs where relevant, or otherwise address their potential impact. For example, information technology costs are identified as one primary type of costs for the Health Information Technology and Medial Logistics shared services, while contract costs are identified for the Budget and Resource Management, Medical Logistics, and Health Information Technology shared services. By identifying the major types of implementation costs, decision makers are better able to gauge the sensitivity of areas of uncertainty as they make decisions concerning future investments in shared services. MAY 2016 UPDATE: DHA reported and we verified financial savings of $722 million for FY14 and FY15 due to shared services implementation. June 2017 Update: DHA reported and we verified financial savings of $686.6 million for FY 16 due to shared services implementation.
    Director: Herr, Phillip R
    Phone: (202)512-8509

    2 open recommendations
    Recommendation: To better ensure that USPS's efforts to expand access through retail alternatives support its strategic goals to improve its service and financial performance, the Postmaster General should develop and implement a plan with a timeline to guide efforts to modernize USPS's retail network that addresses both traditional post offices and retail alternatives. This plan should also include: (1) criteria for ensuring the retail network continues to provide adequate access for customers as it is restructured; (2) procedures for obtaining reliable retail revenue and cost data to measure progress and inform future decision making; and (3) a method to assess whether USPS's communications strategy is effectively reaching customers, particularly those customers in areas where post offices may close.

    Agency: United States Postal Service
    Status: Open

    Comments: USPS has undertaken actions to ensure customers have adequate access to postal services, including providing more ways to access postal services in high-revenue markets and expanding the Village Post Office program in rural areas. With regard to USPS's communications strategy, USPS discussed the public notice requirements that are part of the post office discontinuance policy and the role of the Corporate Communications Office in communicating about postal services provided through retail partners. USPS also discussed the process that occurs during discontinuance proceedings to ensure sufficient service is maintained. However, USPS has not provided information to GAO on how USPS intends to obtain reliable revenue and cost data and how it ensures retail service is sufficient to meet customer demand. GAO discussed the need for additional documentation of these matters. Implementation date is to be determined.
    Recommendation: To help ensure contract postal units and Approved Shippers provide postal products and services in accordance with USPS policies, while making efficient use of its constrained resources, the Postmaster General should establish procedures to focus monitoring of retail partners on those determined to be at a greater risk of not complying with its requirements and procedures.

    Agency: United States Postal Service
    Status: Open

    Comments: During a discussion with USPS in January 2017, USPS described a proposed risk-based approach to monitoring CPUs which, if implemented, would meet the intent of the recommendation. GAO is awaiting documentation of this approach.
    Director: Fleming, Susan A
    Phone: 2025128984

    4 open recommendations
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should perform a comprehensive risk assessment of financial reporting processes that support preparation of monthly performance reports and the RPI, to include determining areas of vulnerability, implementing appropriate compensating and mitigating internal controls, and ongoing monitoring to ensure compliance.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: GAO is continuing to work with Amtrak to obtain information on the status of this recommendation and will update provide updates as available.
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should document policies and procedures related to controlling the information in the monthly performance reports, including the RPI. The policies and procedures should cover how expenses are allocated to Amtrak's routes, as well as specific guidance on documenting the justification and authorization of changes made to allocation methods.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about the status of this recommendation and will provide updates as available.
    Recommendation: To improve Amtrak's efforts in addressing financial management challenges and better support management decision making, the president of Amtrak should develop a comprehensive action plan for immediately implementing preventive controls to enhance the reliability of financial data and address the reportable condition over accounting for capital assets in the most recent reports and letters of comment from the independent public accountant.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about this recommendation and will provide updates as available.
    Recommendation: To ensure that Amtrak can better meet the challenge of increasing its efficiency and reducing its operating costs, the president of Amtrak should establish efficiency and unit cost measures with clear inputs to benchmark individual asset and corporate productivity, which will demonstrate efficient use of Amtrak's resources.

    Agency: National Railroad Passenger Corporation
    Status: Open

    Comments: We will continue to work with Amtrak to obtain information about the status of this recommendation and will provide updates as available.