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    Results:

    Subject Term: "Border patrol officers"

    3 publications with a total of 6 open recommendations
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To improve the usefulness of airport wait time data that CBP currently reports on its public website, the Secretary of Homeland Security should direct the Commissioner of U.S. Customs and Border Protection to report airport wait time data for different categories of travelers.

    Agency: Department of Homeland Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To better ensure the effectiveness of CBP's predeparture programs, the Commissioner of U.S. Customs and Border Protection should develop and implement a system of performance measures and baselines to evaluate the effectiveness of CBP's predeparture programs and assess whether the programs are achieving their stated goals.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: U.S. Customs and Border Protection's (CBP) Office of Field Operations (OFO) reported that it established a working group comprised of designated program officials from CBP's Admissibility and Passenger Programs; National Targeting Center; Planning, Program Analysis, and Evaluation; and, Preclearance offices to develop and implement a system of performance measures and baselines to evaluate the effectiveness of CBP's predeparture programs. As of July 2017, CBP reported that the working group had developed three performance measures for its predeparture programs. According to OFO officials, fiscal year 2018 will be the first complete year that each of these measures is calculated using a standardized and repeatable methodology and will thus be used as a baseline year. The baselines developed during fiscal year 2018 will then be used in future assessments of program effectiveness. To fully address this recommendation to develop and implement performance measures and baselines for evaluating its predeparture programs, GAO will review documentation from CBP, when available, on the fiscal year 2018 baselines and CBP's planned evaluation of fiscal year 2019 data against those baselines.
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    4 open recommendations
    Recommendation: To help assess and improve the timeliness of the trusted traveler application adjudication process, the Commissioner of CBP should establish an updated performance target for completing application vetting and a process to modify that target, as needed, based on factors such as changes in the number of trusted traveler program applications and available resources.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Customs and Border Protection
    Status: Open

    Comments: According to CBP, the agency is transitioning to a new vetting platform, which will allow them to more fully assess application data. The estimated completion date is December 30, 2015.
    Recommendation: To help assess and improve the timeliness of the trusted traveler application adjudication process, the Commissioner of CBP should assess the feasibility of practices to expedite the interview process, which could include assessing the potential trade-offs, costs, and benefits associated with any proposed practices, such as those currently proposed or implemented at specific enrollment centers, and implement those practices CBP determines to be feasible.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Customs and Border Protection
    Status: Open

    Comments: According to CBP, the Office of Field Operations, Trusted Traveler Programs (TTP) Division intends to complete the recommendation and provide a summary of findings and recommended best practices by December 30, 2015.
    Recommendation: To help assess and improve the timeliness of the trusted traveler application adjudication process, the Commissioner of CBP should develop a mechanism to track enrollment interview appointment availability data over time.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Customs and Border Protection
    Status: Open

    Comments: According to CBP, the agency has initiated a redesign of the Global Online Enrollment System (GOES), to include GOES scheduling. A report on this effort, expected to further establish the project deliverables, level of effort, milestones and estimated completion timeline, is scheduled to be completed by December 30, 2015.
    Recommendation: To better ensure that the trusted traveler eligibility criteria and applicant adjudication processes are consistently implemented in accordance with CBP policy at all enrollment centers and by partner countries, the Commissioner of CBP should establish a mechanism or mechanisms in GES to allow CBP officers to efficiently document the types of interview questions asked and the nature of applicant responses, when appropriate, and then use this information to monitor the implementation of the interview process.

    Agency: Department of Homeland Security: Directorate of Border and Transportation Security: Bureau of Customs and Border Protection
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information. Status last updated October 16, 2015.