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    Results:

    Subject Term: "Air transportation"

    8 publications with a total of 16 open recommendations
    Director: Gerald L. Dillingham, Ph.D.
    Phone: (202) 512-2834

    4 open recommendations
    Recommendation: To increase transparency and obtain information to better inform decisions on whether to investigate potentially unfair or deceptive practices in the air ambulance industry, the Secretary of Transportation should communicate a method to receive air ambulance-related complaints, including those regarding balance billing, such as through a dedicated web page that contains instructions on how to submit air ambulance complaints and includes information on how DOT uses the complaints.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To increase transparency and obtain information to better inform decisions on whether to investigate potentially unfair or deceptive practices in the air ambulance industry, the Secretary of Transportation should take steps, once complaints are collected, to make pertinent aggregated complaint information publicly available for stakeholders, such as the number of complaints received by provider, on a monthly basis.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To increase transparency and obtain information to better inform decisions on whether to investigate potentially unfair or deceptive practices in the air ambulance industry, the Secretary of Transportation should assess available federal and industry data and determine what further information could assist in the evaluation of future complaints or concerns regarding unfair or deceptive practices.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To increase transparency and obtain information to better inform decisions on whether to investigate potentially unfair or deceptive practices in the air ambulance industry, the Secretary of Transportation should consider consumer disclosure requirements for air ambulance providers, which could include information such as established prices charged, business model and entity that establishes prices, and extent of contracting with insurance.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To improve the usefulness of airport wait time data that CBP currently reports on its public website, the Secretary of Homeland Security should direct the Commissioner of U.S. Customs and Border Protection to report airport wait time data for different categories of travelers.

    Agency: Department of Homeland Security
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Rebecca Gambler
    Phone: (202) 512-8777

    1 open recommendations
    Recommendation: To better ensure the effectiveness of CBP's predeparture programs, the Commissioner of U.S. Customs and Border Protection should develop and implement a system of performance measures and baselines to evaluate the effectiveness of CBP's predeparture programs and assess whether the programs are achieving their stated goals.

    Agency: Department of Homeland Security: United States Customs and Border Protection
    Status: Open

    Comments: U.S. Customs and Border Protection's (CBP) Office of Field Operations (OFO) reported that it established a working group comprised of designated program officials from CBP's Admissibility and Passenger Programs; National Targeting Center; Planning, Program Analysis, and Evaluation; and, Preclearance offices to develop and implement a system of performance measures and baselines to evaluate the effectiveness of CBP's predeparture programs. As of July 2017, CBP reported that the working group had developed three performance measures for its predeparture programs. According to OFO officials, fiscal year 2018 will be the first complete year that each of these measures is calculated using a standardized and repeatable methodology and will thus be used as a baseline year. The baselines developed during fiscal year 2018 will then be used in future assessments of program effectiveness. To fully address this recommendation to develop and implement performance measures and baselines for evaluating its predeparture programs, GAO will review documentation from CBP, when available, on the fiscal year 2018 baselines and CBP's planned evaluation of fiscal year 2019 data against those baselines.
    Director: Dillingham, Gerald L
    Phone: (202) 512-28334

    2 open recommendations
    Recommendation: To enhance FAA's risk-based approach for oversight of repair stations, the Secretary of Transportation should direct the Administrator of the Federal Aviation Administration to develop and implement a process in Flight Standards for incorporating into SAS the volume of critical maintenance that each U.S. airline contracts to repair stations.

    Agency: Department of Transportation
    Status: Open

    Comments: FAA did not concur with this recommendation. In July 2017, GAO confirmed that FAA does not plan to implement the recommendation because the agency believes the subjective nature of volume of work makes it an ineffective risk indicator. While FAA does not specifically assess volume of work as a primary factor in determining risk at repair stations, the agency does monitor many risks factors as primary risk indicators. Many of these risk indicators are associated with important aspects of work volume such as high workforce turnover; changes in management; rapid growth or downsizing; changes in aircraft complexity/programs; financial conditions; age of fleet and increases in aircraft discrepancies. FAA considers these factors and the criticality of a specific maintenance action on the safe operation of an aircraft to be primary risk indicators.
    Recommendation: To enhance FAA's risk-based approach for oversight of repair stations, the Secretary of Transportation should direct the Administrator of the Federal Aviation Administration to develop and implement an evaluative process with measurable performance goals and measures to determine the effectiveness of SAS as the SMS safety assurance component.

    Agency: Department of Transportation
    Status: Open

    Comments: In July 2017, GAO confirmed that FAA plans to develop overall program goals and metrics as part of the next implementation phase of its new Safety Assurance System. These metrics are expected to be fully developed based on the final design of the new system and the program requirements identified, which is scheduled to be completed in December 2017.
    Director: Gerald Dillingham, Ph.D
    Phone: (202) 512-2834

    1 open recommendations
    Recommendation: To help improve the U.S. aviation sector's preparedness for future communicable disease threats from abroad, the Secretary of Transportation should work with relevant stakeholders, such as the Department of Health and Human Services, to develop a national aviation-preparedness plan for communicable disease outbreaks. Such a plan could establish a mechanism for coordination between the aviation and public health sectors and provides clear and transparent planning assumptions for a variety of types and levels of communicable disease threats.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Gerald Dillingham
    Phone: (202) 512-2834

    2 open recommendations
    Recommendation: To implement a more effective international strategy for achieving NextGen interoperability with other nations, the Secretary of Transportation should direct the FAA Administrator to conduct a risk assessment to identify potential threats and vulnerabilities to NextGen interoperability and establish timeframes for periodically re-evaluating these risks.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Recommendation: To implement a more effective international strategy for achieving NextGen interoperability with other nations, the Secretary of Transportation should direct the FAA Administrator to identify and document actions FAA will undertake to mitigate these risks, using information from the risk assessment as a basis for making management decisions about how to allocate resources for these activities.

    Agency: Department of Transportation
    Status: Open

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
    Director: Dillingham, Gerald L
    Phone: (202) 512-4803

    3 open recommendations
    Recommendation: To improve the transparency of information on airline-imposed fees and government-imposed taxes and fees for consumers and improve airlines' reporting of fee revenues to the Department of Transportation, the Secretary of Transportation should improve the disclosure of baggage fees and policies to passengers, in accordance with DOT guidance, by requiring that U.S. airlines and foreign airlines that fly within or to or from the United States disclose baggage fees and policies along with fare information such that this information can be consistently disclosed across all distribution channels used by the airline.

    Agency: Department of Transportation
    Status: Open

    Comments: A DOT rulemaking (RIN-2105-AE56: Transparency of Airline Ancillary Service Fees) is ongoing and could address this recommendation. As of June 2017, the final rule is expected to be published in late 2017/early 2018.
    Recommendation: To improve the transparency of information on airline-imposed fees and government-imposed taxes and fees for consumers and improve airlines' reporting of fee revenues to the Department of Transportation, the Secretary of Transportation should require U.S. passenger airlines to report to DOT all optional fees paid by passengers related to their trip in a separate account, exclusive of baggage fees and reservation change and cancellation fees.

    Agency: Department of Transportation
    Status: Open

    Comments: A DOT rulemaking (RIN-2105-AE56: Transparency of Airline Ancillary Service Fees) is ongoing and could address this recommendation. As of June 2017, the final rule is expected to be published in late 2017/early 2018.
    Recommendation: If Congress determines that the benefit of added revenue to the Airport and Airway Trust Fund from taxation of optional airline service fees, such as baggage fees, is of importance, then it may wish to consider amending the Internal Revenue Code to make mandatory the taxation of certain or all airline imposed fees and to require that the revenue be deposited in the Airport and Airway Trust Fund.

    Agency: Congress
    Status: Open

    Comments: As of June 2017, Congress has not yet taken action regarding this matter. While amendments have been offered to change the tax treatment of airline fees, none of these amendments have been passed into law. We will continue to monitor this matter and will provide updated information.
    Director: Dillingham, Gerald L
    Phone: (202)512-3000

    2 open recommendations
    Recommendation: Because of the importance of the successful planning and implementation of NGATS and the need for effective collaboration between diverse organizations, the Secretary of Transportation should direct JPDO to better ensure the involvement of all key stakeholders in the NGATS planning process, by determining whether key stakeholders and expertise are not represented on JPDO's integrated product teams, divisions, or elsewhere within its organization. For example, JPDO should consider the addition of active, subject matter expert air traffic controllers to its integrated product teams.

    Agency: Department of Transportation
    Status: Open

    Comments: In multiple reports and testimonies on Air Traffic Control Modernization and subsequently the Next Generation Air Transportation System (NextGen) GAO has reported that a lack of stakeholder or expert involvement early and throughout a project can lead to cost increases and delays. We also found that the Joint Planning and Development Office within the Federal Aviation Administration (FAA) had not adequately involved air traffic controllers or the National Air Traffic Controllers Association (NATCA) in NextGen planning efforts, and have since reported on challenges facing FAA in involving controllers and other stakeholders as they begin to implement various NextGen improvements. GAO recommended that the Secretary of Transportation consider various actions to better ensure the involvement of all key stakeholders in planning and implementing NextGen and specifically recommended further involvement of active, subject matter expert air traffic controllers. Article 114 of the recently signed contract between the FAA and NATCA addresses this recommendation by directing full participation by NATCA to further the development and implementation of NextGen. The specifics of the agreement between FAA and NATCA regarding how and in what manner controllers will be included has yet to be determined, but the inclusion of Article 114 is a step in the right direction to ensuring active involvement. With greater active participation from air traffic controllers and NATCA, issues that cause cost increase and delays can be identified earlier and their effects mitigated.
    Recommendation: Given the technical complexity of the implementation of NGATS and FAA's past experiences, the Secretary of Transportation should direct the FAA to undertake a formal exploration of FAA's strengths and weaknesses with regard to the technical expertise and contract management expertise that will be required to define, implement, and integrate the numerous complex programs and systems inherent in the transition to NGATS. For example, FAA should work to determine whether it will need to contract with an LSI, federally-funded not-for-profit corporation, or other technical or managerial entity to assist in the implementation of NGATS.

    Agency: Department of Transportation
    Status: Open

    Comments: According to the Vice President for Planning, FAA, on June 13, 2007, FAA awarded a contract to the National Academy of Public Administration (NAPA) to do an independent assessment of FAA's technical and program management (i.e., contract management) skills required for NextGen implementation. The Vice President directly attributed FAA's ability to move the contract award to GAO's recommendation.