Vocational Rehabilitation:

Opportunities to Improve Program Effectiveness

T-HEHS-98-87: Published: Feb 4, 1998. Publicly Released: Feb 4, 1998.

Additional Materials:

Contact:

Stephen P. Backhus
(202) 512-7111
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the past problems that the Veterans Benefits Administration (VBA) has faced and the progress it has made in helping disabled veterans obtain suitable employment.

GAO noted that: (1) the vocational rehabilitation program has not emphasized its mandate to find jobs for disabled veterans; (2) in 1984, 1992, and again in 1996, GAO reported that the vocational rehabilitation program primarily focused on sending veterans to training, not on finding veterans suitable employment; (3) for example, GAO found that VBA placed over 90 percent of eligible veterans directly into training programs, while less than 5 percent went directly into the program phase designed to find them jobs; (4) VBA program officials stated that staff focused on providing training services because, among other reasons, the staff lacked adequate training and expertise in job placement; (5) similarly, GAO found that VBA placed few veterans in jobs; (6) for example, GAO reported in 1992 and 1996 that VBA rehabilitated less than 10 percent of veterans found eligible for vocational rehabilitation services; (7) VBA program officials stated that the primary reason for the low percentage of rehabilitations was the lack of focus on providing employment services; (8) furthermore, GAO found that VBA has not focused on assessing program effectiveness; (9) VBA's vocational rehabilitation and counseling service established a design team in 1995 to radically restructure the program; (10) in 1996, the design team made specific recommendations aimed at improving program effectiveness; (11) during recent discussions with program officials, GAO found that VBA is in the early stages of implementing the design team's recommendations; and (12) program officials stated that they are currently developing a strategic plan that they believe will address prior recommendations and set forth a plan of action for improving program effectiveness.

Sep 20, 2016

Sep 19, 2016

Sep 16, 2016

Jul 29, 2016

Jul 28, 2016

Jun 27, 2016

Jun 6, 2016

May 11, 2016

Apr 28, 2016

Mar 21, 2016

Looking for more? Browse all our products here